Complaints

• Initial Complaint

  12/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The complaint is against MGM Property Management LLC their ************************ complex. I rented an apartment there the first time and I moved out because I needed more living space and I left on great terms. I moved back to the same location but across the hall and to a different apartment. It was just me and my youngest son returning and it was a two bedroom apartment, affordable for me to get ahead of my finances and I knew most of the neighbors. It took longer for me to move in. I did the application process and paid a holding fee in June 2023. I was told that I could move into the apartment in August 2023 but, I was finally able to move in October 20, 2023. My security deposit was more than my rent because the apartment manager stated that my credit was bad so I had to pay more. It was $930 plus partial rent payment totaling $1000. So, I was expected to pay November 2023 rent of $709 on the first but I couldnt pay it because I had just gave my paycheck for the end of October 2023. So I was waiting for my next paycheck on November 17, 2023. I paid my rent on November 18, 2023 and she filed for an eviction on November 19, 2023. Now I keep getting denied for apartments. I am on Section 8 and I have to follow their rules. I informed the manager in June 2024 that I would not be renewing my lease. I had to move out September 30, 2024 but, I wasnt ready and needed more time. I requested another month it was approved by my Section 8 caseworker as well as the apartment manager. I had until October 31, 2024. Meanwhile I was being denied apartments because of the eviction. So, I was desperate and asked the manager if I could move to the unit above me and she said if Section 8 approved it. So I called my caseworker and she said it was okay if it was in ***********. I went to the manager the next day for her to complete the paperwork and she stated that the apartment was no longer available. I thanked her and left. She is suing me because she said I broke the lease.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have lived in ******************** since 2014 before MGM property Management took over. Prioe to them the property was well taken care of. I have complained for several years about cleanliness,mold, holes in the walls, front and back door leading to common areas don't lock and have never been fixed and abandoned vehicles in the parking lot never beinv towed to provide parking for residents and guests.Now this property has hired a predatory tow company to remove vehicles when residents had to give vehicle information to the office to obtain parking passes. My vehicle was towed from in the parking lot where I was parked next two vehicles that have been on the property for over a year on flat tires. The tow driver claimed they didn't see a pass. My pass was there in the corner window. I could not find my vehicle when I was getting ready to go to work and assumed it was stolen. There is no info for the tow company on or in the parking lot where I was towed from. I was able to go to another building to find the information. I contacted tow company who initially said they did not work for MGM or have my car. I called again and they had it. I was charged ****** for a tow the day after a notice was posted in the building about no longer accepting late rent. I missed work, and had to find money for a tow. This is not in my lease and against the law. I contacted Regional and the my rental office with no response. No response to fxing anything or the tow in general. Other residents have also been victims of this predatory tow company who has no longer been around after towing my vehicle. The abandoned vehicles remain. The doors leading to the common area remain open to the public, Mold remains, holes in the wall remain. The front if the building has no siding and open to the elements and pests. Yet, we have a tow company to monitor who has a tag or not.

  Business response

  06/18/2024

  Attached are pictures from the towing company showing no displayed permit for parking in the parking lot.  Unfortunately, this has been required for the past 2 years and we are unable to refund the amount from the towing company.  We are sorry this happened and are willing to provide a credit for the inconvenience on the resident ledger. 

  Customer response

  06/19/2024

   I am rejecting this response because:
  
  This has not been enforced for the last two years. This was introduced in Febuary of 2024. The towing began in March of 2024. I did not agree to it in my lease nor was it put in my lease. There are other vehicles that have been in the parking lot on flat tires with expired plates since 2022. I have sent several emails to the  regional office asking that they be removed due to limited parking for tenants. It was never done. They are still parked there as of today. I was parked in between these vehicles but I was towed. This is predatory.

• Initial Complaint

  05/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I applied online in April and gave a deposit to the property. I was then denied and was told my money will be returned from the property manager at ******************** and that the check will come to the office and I just learned it may have went back to my old address which I don't have access to the lock mailbox anymore. I've called her and sent her messages but she continues to avoid me . She told me it would come to the office. This whole process has been stressful and and disappointing and I still don't have my deposit. Someone else may have my money. She lied and now avoiding me through ******** and her office.

  Business response

  05/13/2024

  I do apologize for the miscommunication in this matter.  Attached please find the final account statement processed by our accounting department for the return of the deposit to you.  I did leave a voice message with **************** regarding this matter, and am awaiting a call back to further confirm proper resolution. 

  Customer response

  05/13/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  04/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I've had roaches since mgm took over. They come treat, and say tell us when to stop returning. Never return.I figure it out and put another order in. Repeat. Repeat. Repeat.It's been over a year, and only disingenuous words are received.

  Business response

  04/10/2024

  Greetings,
  We appreciate your feedback and understand how this can be frustrating for the tenant. We apologize in advance for any inconvenience the tenant feels may have been caused. MGM cares about the residents residing in our community.Since MGM has owned the property, we have treated the entire complex on 11/22/22, 12/7/22, and 12/21/22.  At that time **************** had not reported any issues regarding pest control to us.  This was simply done as preventative measures. When **************** contacted our office to request pest control the unit was added for treatment to commence 9/13/23, 9/27/23,10/11/23, 10/25/23 and was noted that the unit appeared to have a housekeeping issue. The unit was cleared 12/6/23 by the pest control company so no further treatment was recommended as no activity was noted on 12/6/23. **************** contacted the office and advised he would like to be added again for treatment,the unit was added back to the pest control list for service on 1/17/24 and 1/31/24 and at that time pest control noted a housekeeping issue and advised the tenant that the unit needed to be cleaned, cat litter emptied, and cat food bowls should not be left out with food in them as that will help to control the problem as pest control noted there is not an infestation in the unit and they did not see any activity upon inspection but still treated the unit. **************** was advised to address the issues noted in his unit and contact the office if the problem persists. On 4/7 (Sunday) the office received a message on the resident portal and responded on 4/8 when the office opened to advise the tenant that we have added the unit back to pest control which is scheduled for 4/10/24 between 9am and 1pm. **************** was advised that pending feedback from the pest control company will determine if further treatment is needed.  *************** has advised that he wants to be added to the list and remain on the list indefinitely or until he requests us to stop. **************** was advised that we will not treat a unit indefinitely at the tenants request, but that the unit will be treated until the pest control company clears the unit at which time the unit will be removed from the list if no additional follow-up is noted from the pest control company.  Again, we apologize for any inconvenience that **************** feels he has experienced and will continue to work with **************** throughout his tenure here at the property. MGM values our residents and takes great pride in providing decent, safe, and sanitary housing for all residents. 

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive been living at this apartment since July of 2022. I have mold growing everywhere in my apartment to the point where I cannot use my balcony or any windows and I believe Im starting to experience health issues such as hearing issues, coughing etc. Ive already left multiple requests to the landlord, I cannot contact the landlord via phone. Ive had two handymen into my unit because they were checking the building for leaks, see the mold personally inside my unit everywhere. They told me they would be back later that day after they solve the leak and would clean the mold. No such action has been taken. Im not sure how long until this mold kills me!

  Business response

  12/18/2023

  Treated living room and bedroom areas with discoloration.  No roof damage found, condensation from extreme temperatures in apartment overtime caused issue.  Caulked window in living room and bedroom to prevent moisture from entering.  Cleaned toilet areas with bleach where discoloration appeared.  Replaced two ceiling tiles damaged in bathroom area from upstairs leak.

  Customer response

  12/19/2023

   I am rejecting this response because:
  These repairs that are being done about the mold are not sufficient enough. As you can see from my images the mold is coming back and fast. The last few pics you can even see the moisture coming down the walls.
  
  

  Business response

  12/26/2023

  Visited resident home on 12/19 to view additional compliants with maintenance supervisor.  The temperature in the apartment is causing the walls and windows to sweat.  Installed dehumidifier on 12/19  to remove the moisture from the apartment.  In addition, Cleaned all disinfected all discolored areas.  Additional bathroom repairs required and will be completed by 12/27 due to backordered supplies.  

  Followed up with resident 12/21 and will follow up again on 12/27 to confirm all issues are satisfied. 

  Customer response

  01/03/2024

   I am rejecting this response because: The mold situation has been resolved, I really appreciate the effort there. Just need the leak above my bathroom fixed and my mirror fixed, thank you
  
  
  

  Business response

  01/10/2024

  After speaking to **************** regarding the additional items outstanding, maintenance was sent to complete the final issues in the apartment.  **** mentioned has been repaired and we delayed ceiling tile installation to ensure all was repaired.  Final installtion of tiles completed Monday, 1/8/24.  Mirror installation completed Wednesday, January 3, ****.

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I've lived at the Glenwood Apartments location a little over a year have never once been late with my rent. In December of 2021 I started using their rent portal to pay my rent. I received a notice in February that I owed a bunch of late fees. After some back and forth that first incident got fixed. But it kept happening and they tacked a notice on my door yet again saying I owed a bunch of money again. I emailed the property manager all the receipts like I had before and she said she'd look into it and get back with me. Instead she goes on maternity leave, tells no one about what was going on and it get a lovely letter from a lawyer. I then go into the office hoping to get this resolved. Assistant copies all my receipts, copies all my emails, and says she will talk with regional about it. Gave her a few days to get it worked out. Instead I get a court summons. And to top it off I get a notice yesterday stating a didn't pay this months rent. Which I did. I have the money order receipt and the office receipt. You call the office and it goes to voicemail. Can't leave a voicemail because the box is perpetually full. There is a sign on the door that reads meeting in process almost all of them time. This has gotten out of hand. I pay my rent in time or early and have had nothing but headaches. There is no excuse for such lack of management and communication.

  Business response

  10/04/2022

  We appreciate our residents concerns as set forth in her complaint and have come to an amicable understanding and resolution to her concerns.  We have been able to go through her ledger in detail and found the errors causing the incorrect balance.  We have further corrected the ledger issues and both resident and we agree this is a resolved manner.  We certainly understand the frustration when a quick response is not received.  

  ***********************

  Regional Property Manager

  MGM Property Management LLC

  Customer response

  10/04/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  07/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I lived in an mgm property for almost 15yrs. Rent paid in full on time every month. Over past year & half the tenant above me began to become very loud with ********** all hours of night all this time I've been complaining to office, nothing was done. ********************* office manager went as far as to tell me she's not a baby sitter when first began complaints,After no resolve I started calling police. They threatened to put me out because I wouldn't allow **** to talk to me any kinda way. Several tenants including the one they used against me saying disrespectful **** is & I have that on recording. After my last call to police they made me volunteer to move causecthey claim they told me not to call police, they never did I recorded the whole conversation. Then ****** regional manager called herself using authority violating my rights told me "do not call police again. This tenant filed false claims tryna obtain tro then moved out few days before court & didn't show to court. She was given my personal info called my job to get me fired, I was the 1 harassed. I got a lawyer who spoke to their *********** said I would get my deposit back now ************* tring to withhold it. They are sheisty disrespectful poor managers & the way they treat people is not right & something needs to be done. I have letters from other tenants confirming this tenant was very noisy, 1 tenant even went & told them about her he was told to stay out of it, how professional is that. I have ******************** I've been inconvenienced, harassed & wronged by these people.

  Business response

  07/25/2022

  While we strive to provide great customer service and always to retain residents, there are certain circumstances where alternate solutions are required.  In this circumstance, we did need to follow our policies and procedures while ending this lease earlier than the lease expiration, to where a security deposit is then retained as our policy.  We welcome further communications from our resident(s).

• Initial Complaint

  03/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Company never answers their phone. Property manager is rude. Only time they call is to make sure youre paying rent or to deliver False information. After delivering a message to you they never pick the phone up when you call back. They never respond to any one. Been accused of eviction twice without them checking their information. I have my proof every time were accused of not paying rent.

  Business response

  03/15/2022

  I apologize for the delayed response. It is my understanding that this matter was already resolved by the regional manager.  I have spoken with the ***, the regional manager and she informed me that she spoke with you last month and had settled your account and waived some of the charges. *** has also spoken to the staff regarding the phones. If you have any further issues or complaints, please let me know. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩