ComplaintsforAndy Mohr Chevrolet, Inc.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  02-16-2024 I purchased a used truck. Did everything I was supposed to do. I thought? After, signing the papers. I no longer felt my salesman was on my side..? Even to the point. I,don't even want to call in the office and talk. I've recently tried to communicate my concerns, without any calls from a manager. I was sold a truck with one set of keys. And was not informed of this matter until I signed all of their paperwork. Asked for another set before leaving... ****** ignored me and told me to enjoy.....I would like a factory key fob and 2 keys, because the only one they gave me is bent!

  

  Business response

  06/05/2024

  I would prefer to communicate directly with the customer. I can be reached at ******************** or by calling ************. I did make an attempt to reach the customer after the complaint was filed and was unable to make contact. 
  

  Thank You 

  **********************;

  Andy Mohr Chevrolet 

  General Manager 

• Initial Complaint

  03/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle a week ago and get to find out the engine its damaged. dealer doesnt want to do anything about only option was to fix it with me paying a deductible. I dont want to proceed with a law suit I just want resolution.

  

  Business response

  03/14/2024

  To whom it may concern:

   

  The customer was offered a warrnaty when he was in the finance office and decided to decline. The customer also signed multiple "AS-IS" statements when they signed their paperwork. The car did not have an issue when it was test driven and purchased. A manager of Andy Mohr Chevrolet offered to assist in the total repair cost and the only solution for the customer was for 100% of the repair to be paid for by the dealership. If the customer is willing to contribute in the repair cost of his vehicle I would be happy to speak with him. 

   

  Thanks

   

  **********************;

  General Manager 

  Andy Mohr Chevrolet 

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/11/23, my family and I went to the Andy Mohr Chevrolet *************. We told the salesman(******.), our budget and he tried to show us cars out on the lot. Unfortunately, the cars he tried to show us were out of the budget. When we were ready to go he told us that there were cars that were in the back that would be in the budget. These cars were recently traded in going to auction. This should have been the first red flag. The cars would be sold as is and they were not checked by their mechanics or cleaned. The second red flag. My family and I were about to leave for the second time. He came back a while later to inform ** about a 2011 Dodge Avenger. We asked him about the the condition of the car and he essentially admitted to knowing nothing about it, other than he was able to drive it from the previous owner a home to the dealership. I should note the 3rd red flag was when the salesperson did not provide a Carfax for the car like he did the previous one. We decided on getting the car after being told by the salesman that the reason for the trade in was that the previous owner just wanted to trade it in to get a newer car. The salesperson kept reiterating that we should buy today and not wait a minute more since he did not know if the car would still be here when we got back. On 11/5/23 after heading to the parking lot from doing groceries, my car wouldnt start. It just stayed there making no sound, dead. The car dealership wouldnt be able to assist us until a month later. After $1000+ repairs and a couple of near death experiences on the road (the car would just stop working while it was in drive) the issue still hasnt been fixed. Fast forward to today 2/16/24, on a snowy day in ************ the car stopped on the highway causing a large pile up, it was only by the ***** of a higher being that I was able to move towards the right shoulder and not get hit my the multiple freight trucks exiting on the right lane. Redress will be sought.

  

  Business response

  03/19/2024

  We strive to stock vehicles that fit all budgets for our customers. This unit specifically was presented to the customer AS-IS and that we were planning to send it to auction. This is the first that I had heard of an issue with this vehicle. Had the customer reached out and wanted to trade out of it into another unit I would been willing to look into that option with them. If the customer would like to discuss with me further they can reach me by email that I will include. 

   

  Thank You

  **********************;

  General Manager 

  Andy Mohr Chevrolet 

  ********************

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Buyer Beware when it comes to extended Warranty that ***************** ***** Plainfield! I purchased an vehicle 04/2018 as well as extended warranty up to 84 months and/or *******. So when I took my vehicle to the shop due to issues they contacted the extended warranty they advised the warranty had expired 08/2022. How is this possible when the contract was signed 04/2018 and the vehicle under the ******* mileage the contracts and under 84 months? They proceed to tell me the months and miles start from when the car was put into service and that was 08/2015? But how can that be when vehicle have manufactured warranty for so many miles? *** I was not owner at the time it was put in service??? Additionally I have been and still paying on extended warranty that useless to me because guess what it was backdated to the date the vehicle came out on the market in 2015 and guess what I was not the owner of Vehicle until 2018 how is this legal? It's like double dipping and another way to make more money but not necessarily following through on extended warranty that they gladly say would cover you after you purchase it.So I checked my purchase agreement and the pricing break down reflects "New Comp Wrap" rather then "Wrap Comp" So I attempt to contact finance company at Plainfield ***** to get understanding of the two verbiage. I got voice-mail to leave voice-mail on.I finally get a gentleman and he pretty much tells me unfortunately he was not in office at the time of signing but the agreement said when it was "in service". Again how is it valid when I bought the cars 3 years after "in service" date. THE wording is very misleading and extended warranty should not backdated to date the vehicle was came out on the market but should be honored from the date the contract/purchase agreement was entered.Now, I have my repair shop to fix the issue and going to cost me around $1700.00 because the extended warranty will not cover the repair due to being expired even though I would have been covered if they went by signing of purchase which was 04/2018.

  

  Business response

  11/22/2023

  I would like the opportunity to speak with ************* to come to some sort of conclusion as to what happened when they were in the store purchasing the vehicle and talk about how we can resolve the issue(s). I have not recieved any correspondance from the customer at this point except for this complaint and a negative review on our ********* I can be reached at ******************** or ************. 

   

  Thanks

   

  **********************;

  Andy Mohr Chevrolet 

  General Manager 

   

  Customer response

  11/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Good Evening, 

  I will be more than happy to speak to **************** in regards to the complaint. I actually attempted to contact the location at the number above on 11/17 around 3:16pm to speak to someone and was transferred to voice-mail at the facility. I made another attempt to after speaking to the ************************* on the same day at 4:06pm and spoke to gentleman at ***************** I didn't catch his name maybe ****. As consumer I felt I was getting the run around so I did submit a complaint via ****** and this avenue. I will email him at the email provided and attempt to speak to him either Friday after ******* or at the beginning of the week. He is also welcome to call me at phone # on the complaint as contact number on the contract was incorrect.

  I do ask BBB to keep this complaint open until some sort resolution can be completed.
  
  Regards,
  
  *************

  
  

  Customer response

  12/13/2023

  Just follow up in regards to the complaint. I have spoken to **************** the location general manager in regards to the discrepancy of the extended warranty. We have come to fair resolution where the dealership has agreed to reimburse half of the cost of repair. I was pleased with the resolution and how professional he was to come to resolution.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took a vehicle that I did a *** instant cash offer on into the dealer to sell. They wanted to pay less than the *** instant cash offer which goes against the terms of the *** instant cash offer program. According to the programs outline, the dealer must honor the value unless the vehicle is in a different condition. If the vehicle is in a different condition they are supposed to put in the new condition and have the program adjust the value. They simply appraised the vehicle, said it was in excellent condition but wanted to pay 2k less. I have text messages from one of their employees asking me to bring the car in so they could make a more aggressive offer. Ultimately the thing that im annoyed with is that they are participating in this *** instant cash offer program but then refusing to partake in the program.

  

  Business response

  08/29/2023

  Good Afternoon,

   I appraised the vehicle for ***************************, I felt I put a honest value of  $24500  on the 2017 Lexus using the appraisal programs here at Andy Mohr Chevrolet. , I wasn't aware that I had to honor the value that KKB set as the value.

  Regards

  *********************

  . 

   

• Initial Complaint

  08/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was sold a previously wrecked vehicle that was fixed by the dealer and was not reported to the Carfax or notified me the customer that it has been repaired. There are multiple issues with the vehicle and I am just trying to settle this as easily as possible.

  

  Business response

  08/17/2023

  To whom it concerns:

  This is the first we're hearing of this. ********************** flew into our local airport (**********************************) where we picked him up and brought him back to the dealership for paperwork and delivery. He took delivery and drove back to *****. A day or 2 later he reached out to us stating there was only 1 floormat in the vehicle. We told him to purchase a set of floor mats for the vehicle and send us the bill. ********************** sent us the invoice, we issued and mailed him a check to cover the cost of the floor mats. ********************** thanked the salesperson for everything on 7/14/2023 and that was the last we've heard from him. We have no documentation or history of the vehicle ever being in an accident. We rely on Carfax for information like that, and per Carfax the vehicle hasn't been in an accident. I attached a copy of the Carfax that was pulled today showing a clear history. 

  Thank you

  *******************

  Sales Manager

  Customer response

  08/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I would like for us to be able to come up with a reasonable solution to this issue. Thanks for reaching out to me about my concerns. The car has been previously repaired and Ive received a phone call from a service adviser concerning the issue. He said that the bumper has to come off in order to install the vinyl stripes on the hood. That is not the case. This is factory installed piece not after market and even if it were to be installed on the Camaro the bumper does not need to come off in order to install properly. Also upon calling Chevrolet, they have service records of headlights being replaced among other things that were never disclosed to me and would not be replaced unless it was previously in an accident. My headlights and daytime running lights are also not working at this point the suspension is squeaking. The right passenger door does not close all the way so it affects the window from not going up. The grill is also offset which puts the lights in the front too, where the hood Cast the shadow on the headlights. These are only a few things besides gaps in the hood and fender, flares in the front bumper as well. Please let me know why I was rushed out of the dealership and how I was happy with the purchase when leaving the dealership. Most of these problems are subtle and can only be seen after driving the vehicle for an extended period of time. Please let me know what we can do about this to resolve this in a professional manner.
  
  Regards,
  
  *******************************
  

  

  Business response

  08/28/2023

  Good morning! Our General Manager ************************* spoke with the customer on the phone and covered the list of concerns the customer has. The rear spoiler was installed at an ***************** Automotive body shop which means the rear bumper would have had to come off, and per our service records there was a headlamp that needed to be replaced under warranty which means the front bumper needed to come off as the headlight assembly is 1 piece and the whole thing was replaced. This is a one owner clean Carfax vehicle with no accidents in the history and the previous own is a local Andy Mohr Chevrolet customer who confirmed the vehicle was never in an accident. It's my understanding that some of the issues would be covered under factory warranty (light not working), some of the issue have been confirmed as not an issue by the customers local Chevrolet dealership (door not closing properly), and the customer is taking to the vehicle somewhere for an inspection on the remaining issues. 

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 12, 2023 I walked into Andy Mohr Chevrolet located at ********************************************************** and I had told them that I needed a car and that I needed it financed. They said that **************** had approved me with $7,000 down for a 2013 **** Edge with the *** number being *****************. Shortly after buying the car I did change my number not thinking anything of it. I did have intentions on giving the finance company the new number but did not think it was important to give ***************** my new number. On 7/18/2023 I was driving through **** and was pulled over by an officer who had then told me that I needed to step out of the vehicle because I had committed the offense of Unauthorized Entry of a Motor Vehicle as ***************** had said that I STOLE the vehicle. I was floored. I informed them that I bought the car had paperwork to prove that I bought the car. They said that ***************** had told them that the finance company never approved me and that I asked to use the car and just took off in it. He said that he wasnt taking me to jail but he was putting a report in to the prosecutors office and that they were towing the vehicle. Despite the fact that I had proof that I was buying the vehicle they still took it and left me to walk. I am so ****** about this.

  

  Business response

  07/20/2023

  To whom it may concern: 

   

  *********************** did in fact buy a vehicle from ** on 7/12/2023. The customer came into the showroom and filled out a credit application to purchase a used car that we had here (andy mohr chevrolet). The customer got approved based on the information that they provided in that credit application but the approval with the bank required the customer to have $7000 in down payment. The customer did not have that money on his person nor a check for that amount to make the contract a "valid contract". Without the $7000 from the customer there would be no way to get him approved. We allowed the customer to get full coverage insurance on the car and take the vehicle that night under the understanding (in writing and verbal) that this customer would return the next day (7/13/2023) by 9:00AM with $7000. The customer did NOT return before that time. The customer was in contact with the finance person here at the store on 7/13, 7/14, 7/15 in the morning and the money was never paid. All of those contacts were initiated by our store (andy mohr chevrolet). We made valiant efforts to make contact with the customer through many outlets including calling the job that he listed on his credit application. In the meantime we found additional crimanl history (via mycase.in.gov) that was comparable to what we were experiencing. We made efforts to contact him through multiple additional outlets that all returned blank. Further... The day after contracting ***** here at the store we were contacted by the bank at which point they stated that the drivers license he supplied us with was not valid. ***** provided Andy Mohr Chevrolet with a paper (temporary) drivers license that included a DL number. That number is not HIS given DL number according to the states website. 

  To sum it up... ***** signed a contract with us here at the store that was only VALID if he returned before the next morning at 9:00AM on 7/13 with a total of $7000. He did not return on 7/13 with $7000 and didnt initiate contact with the dealership. Any contact was initiated by us. When we couldnt make contact with the customer and the customer didnt bring the money in to us he gave us no choice but to report the incident to the ***************************** We realized in doing that that they likely WOULDNT report the vehicle stolen because we (andy mohr chevrolet) actually gave the vehicle to ***** but we were decieved by *********** 

   

  If there is any further information that you need from me feel free to reach out at ********************

   

  Thank You

  **********************;

  General Sales Manager 

  Customer response

  07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Not only did Andy Mohr Chevrolet have ZERO rights to look up my criminal history because I had purchased a car. I never signed consent to a "background check". For two, the finance department had my email address and they could have emailed me and said something. Instead they go straight to the police. 

  For two, my paper license was IN FACT my license number, however it was suspended. Therefore this is all a lie..

  I was NOT told that $7000 had to be paid immediately. I was under the impression that I had 45 days to come up with that money. This was all around a very bad deal and I will always tell everyone of the s***** experience I had with Andy Mohr Chevrolet. It's absolutely insane how different the experience was this time from the last one I had with them . 
  
  Regards,
  
  ***********************

  
  

  

  Business response

  07/24/2023

  To whom it may concern:

   

  We did not do a "back ground" search for *****, we searched IN.GOV which is public information. When we couldnt get in contact with the customer we were looking for alternative phone numbers or addresses to find our vehicle. 

   

  ***** signed a "promisary note" that states he is required to bring the $7000 by the following morning at 9AM. 

• Initial Complaint

  12/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted ***************** online about a white ************ and asked if it was still available, they said yes. I told them I was going to stop by and look at it. I get there and they tell me I cant look at it or drive it it was being safety inspected. Then they say I can look it. We walk down the road the car in service bay with the hood up and they have a part on top of the motor blocking the cooling system tank so I cant see it. If I would have seen the cooling tank I never would have bought the car. Then they tell me I can test drive the car. Car drove and ran well but the check engine was on and they said they were going to fix whatever was wrong with the car. I havent even put ***** miles on the car and the cooling system has no coolant and is gummed up and bad. There seems to be leaking coolant. I dont feel like they presented this car to me in an accurate way. They staged this event to hide problems with the car. I would prefer to be refunded my money and give the car back or at least have the problem fixed. They never fulfilled their promise to provide inspection sheets as well. I have to put plates on this soon and I cant even drive it and cant afford to fix it right now. I also havent received the title yet.

  

  Business response

  12/19/2022

  Good Afternoon

  *************************** purchased a 2006 Malibu on Nov. 8th 2022,  The vehicle he purchase was in our used car inspection center when he came in to look at it.  At that time, It was in the middle of being repaired. I have enclosed the used car inspection report and a signed AS/IS statement signed by ***************************, We have had no communication from **************** after the sale. ******************************** will look at the car and cover any repair that was made during the original inspection.

  Also the title was mailed to ****************, and is likely at his local pos toffice.

  Best Regards

  *********************

   

• Initial Complaint

  12/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased used car on Friday 2 days later it stopped running with blown engine. ******* level kept dropping and engine kept overheating and tire kept deflating and car kept powering down on interstate. Had to keep stopping at auto stores to fill fluids. Someone at dealership told me they only warranty cars for 30 days unless you buy the $2,900 extended warranty which I did not purchase. Now they are denying that. They said might have been problem when they serviced car and maybe oil filter wasnt tightened down or something - but they are now disputing that! They said its my problem and they asked me to pay an additional $7,900 to put in new engine. Workers from auto zone and advanced auto and other individuals checked fluids and helped me add fluids. The car completely quit 35 miles from **** and had to have AAA tow car back to dealership. Dealership refused to return calls and I had to keep calling and trying to go up the chain. I want the car fixed or my money back. The car oil and engine and tire alarms kept going off (probably ***** times) during drive to ****** ******* and car kept powering down on interstate. Salesman called me stupid for adding oil to a car they had just serviced. It was traumatizing and demoralizing what has happened. The ** said they should be able to get engine warning logs but now hes saying there are none validating my story. I have never been treated with more disrespect and called stupid more than with this dealership!I had car 2 days and dealership has had it for 8 days now. They are not offering to fix car or return my money.

  

  Business response

  12/15/2022

  We let the customer know we were diagnosing the issue with her car for free. We have found the head is warped do to overfilling the car with oil. We have sent the head out to be fixed and we will replace the head gasket at no charge to her.

  Customer response

  12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  First of all the business has NOT returned my calls and this is the first I have heard that they are willing to fix the car for free. They keep saying the oil was overfilled - but that does not agree with the fact the OIL light kept coming on & when checked the oil was low AND the car kept overheating & when checked there was NO COOLANT in the car so that too had to be filled multiple times.   And concerning they cannot produce the electronic engine logs to prove that these warnings did indeed occur.  

  Does replacing the head qasket fix the entire problem?  Are they offering a warranty for this work?  

  It is very concerning that a business like this would NOT reach out to me or return my calls. Also, concerned that I spent a considerable amount of money on a car that driven 2 days no longer works.   
  
  Regards,
  
  *******************************

  
  

  

  Business response

  01/10/2023

  The repairs I am suggesting will fix the vehicle. There will be a 12 month warranty on parts and labor. The technician is in the process of getting the car back together. We will contact the customer when the vehicle is fixed.

  Customer response

  01/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have left 10 messages with GM and/or President of ***************** and no one has called me back until yesterday (after I spoke to the BBB again) to say they are fixing the car.  No one ever contacted me to discuss their proposed fix.  I have researched having the head gasket replaced and everything, and I mean everything, I have read and heard told me NOT TO DO THAT!  They all say if the head gasket has to be replaced there is probably already internal engine damage!  Also, since the dealership couldn't provide engine logs from all the low oil and engine overheating warnings - that makes me believe there is more wrong with this car than just the engine! And let's not forget the car needs a new tire!

   I want a new engine or at least a 3-year guarantee on the engine (which is what I would get with a new engine); a different car; or a refund! Who spends over $14,000 for a car that needs a new head gasket?  Maybe on a car that you only spent a couple thousand dollars on - but definitely not one over $14,000.  I am also concerned that the minor 1-year guarantee they are offering means what?  They already won't return my calls or bother to talk to me.  How can I trust this dealership as they have already shown they are not trustworthy and they do NOT stand behind their products or work?

   

  
  Regards,
  
  *******************************

  
  

  

  Business response

  02/07/2023

  *******,

            We were able to resolve the ******************************* complaint. We were able to trade her out of the car she originally bought and get her into a different vehicle on January 14. Thanks for your help on this matter.

  
  

  *************************

  General Manager

  Andy Mohr Chevrolet

  Customer response

  02/16/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************************

• Initial Complaint

  11/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a truck exactly 12 Months ago. I have put only approximately ***** miles the truck. Over the last 6 months I have had to put $8000 worth of repairs, and the issue is still not fixed, as well as an additional $1300 of other issues that were found. The dealership refuses to help make this right. They sold an unreliable vehicle and dont care about helping to make it right. In addition to that, they failed to communicate with the lender of the vehicle I traded in which has resulted in that lender still showing me to be in debt. $900. That also is something they are refusing to make right.

  

  Business response

  11/30/2022

  We offered to diagnose the issue for the customer they refused unless we would pay for any and all issues. We said we could help with the bill but would not cover all of it, they refused. The $900 is for the *** cancellation that they used for a down payment on their current vehicle. ********* also sent them a check for $900 for their *** cancellation. They owe Ally $900 for double payment on their *** cancellation.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩