ComplaintsforAndy Mohr Chevrolet, Inc.

• Initial Complaint

  08/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2014 **** Mustang on Saturday 04/30/2022. I took the vehicle in on Monday 05/02/2022 to ********************** costing $50 for an inspection and was told it had a blown head gasket. I immediately contacted my saleswoman ** and she requested that I get a 2nd opinion. I took it in for a 2nd opinion on 05/12/2022 to Courtesy **** costing $108.50 who confirmed the blown head gasket diagnosis. I again contacted ** and she asked for proof of the diagnosis so I text and emailed her both inspections. She never responded so I continued to call/text/email her about the situation. On 06/09/2022 I reached her by phone and was asked to send over parts estimate. ******** **** emailed her what she requested. I waited for her to contact me but she never did so I continued to email/text/call.. After finally reaching her through text/call on 07/11/2022 she asked for the proof of the diagnosis and repairs and stated she would contact the service manager then get ahold of me. I emailed her all of the receipts, inspections, parts estimate and repairs that were done but I never heard back from JD or a service manager to get this resolved. In the meantime I wasn't able to drive the vehicle until the repairs were completed. ************* had my vehicle for a month waiting on parts and performing repairs to fix the blown head gasket. I finally got it back on 07/05/2022 after paying $3,643.70.

  

  Business response

  09/01/2022

  To whom it may concern:            
  I agree that vehicle was purchased on 4/30/2022 from Andy Mohr Chevrolet, with the vehicle being sold AS IS and having no expressed or implied warranties covering anything on the vehicle.  I also agree that the customer was in contact with the salesperson about the issue with the vehicle. The customer was offered to purchase an extended service contract that would have covered issues like this through our finance department when she finalized the purchase. The customer declined the extended service contract.
  This vehicle passed our service inspection before it was available for sale. Our ASE certified technicians perform an engine block test on any vehicle that has over ******* miles on them to determine whether the head gasket is good or not. This vehicle only had ****** miles on it at the time so our service department would not have performed that test.  Upon getting the diagnostics of a blown head gasket with her mechanic, I asked her to get a second opinion from a third party source to confirm everything with intent of working out a resolution with her.I asked for a second opinion because she test drove the vehicle here before purchase,then drove it back to ******** and everything seemed to be ok.
  When the second opinion was confirmed, I asked the salesperson to get copies of the parts list and estimates. My reasons for asking for these things was not to cover the bill in its entirety, my goal was to talk with the customer about a reasonable solution where the customer participates in the total.
  What I would like to do is contact the customer now and come to resolution that suits both parties. I will be reaching out the customer to start that process.
  
  Thank you
  *******************
  Sales Manager
  Andy Mohr Chevrolet

  Customer response

  09/03/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

• Initial Complaint

  06/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had My vehicle in the service department on two different occasions totaling 10 days to fix a brake issue. *** issue started after an oil change and alignment. Immediately following the oil change and alignment on the drive home, my front passenger side brakes locked up, and started smoking. I turned around and brought it right back in, and it was left for 3 or 4 days. I was then told they could not replicate the issue and to come get the vehicle because there was nothing that could be done. Within 2 weeks of getting it back it happened again and I took it back a second time, only to leave it for 6 days this time. *** same thing happened, they could not replicate the issue and had me come get the vehicle. Both times I've brought the vehicle in with smoked billowing out from the brake caliper area. With there being visible smoke as I pull it into the shop on two different occasions, there is no need to replicate the issue. *** issue is right in front of you with smoke billowing out of it. Instead of having someone hop right on it while it's doing it they want to hold the car for 10 days and not offer me a loaner. This issue has happened on over 25 different occasions, I have just not had the patience to come leave my vehicle for another 10 days to have the same thing happen a third time. When you leave the vehicle sit overnight the brakes unlock, and the issue is not present at some points. However the issue happens at least one out of every four times driving. We are dealing with a 2018 Chevrolet Malibu with less than ****** miles. *** wheel has not even been taken off to inspect the brakes because we marked a lug nut. I want this issue fixed in a timely manner, or a loaner car needs to be given to me while it is being fixed. I have had nothing but issues with this vehicle. Please contact me so I can get this fixed. If I need to go another route that is fine as well, just let me know.

  

  Business response

  06/22/2022

  WE HAVE BEEN UNABLE TO DUPLICATE THE CUSTOMERS CONCERN.  OUR RECORDS SHOW ONE HISTORY R.O WITH A BRAKE CONCERN.  WE HAD MULTIPLE PEOPLE TEST DRIVE VEHICLE MULTIPLE TIMES AND DISTANCES AND WERE UNABLE TO GET THE VEHICLE TO PRESENT ANY SYMPTOMS OF BRAKE ISSUE.  IN COMMUNICATION WITH THE CUSTOMER WE HAVE ASKED THAT THEY BRING THE VEHICLE BACK TO OUR SERVICE DEPARTMENT.  CUSTOMER HAS STATED THEY ARE UNABLE TO DROP VEHICLE BACK OFF TO US FOR FURTHER DIAGNOSIS.  WE ARE WILLING TO DIAGNOSE VEHICLE AND MAKE REPAIRS FOUND IN DIAGNOSIS.

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2018 Chevrolet Malibu has been in your service department on two different occasions totaling around 10 days for the same brake issue. If it were not for your great service writer *********************** I would have flipped out much sooner. The problem originally started after an oil change and tire rotation. I left your shop and within 2 miles front passenger brake was smoking. I immediately turned around and brought it back to the shop, and pulled it into the service area with smoke billowing out. You guys kept the vehicle for three or four days that time, and returned it stating that you could not replicate the issue, thus nothing could be done. I took the vehicle back, and within a couple weeks it happened again. Once again I brought it in with smoke billowing out from the brake area, and this time the vehicle was kept for 6 days and return stating the same thing. There is absolutely no need to replicate the issue, when I bring it into your shop and it is smoking. That smoke means that the issue is present in its current state, so why wait 6 days to get it looked at and replicate it. I have been driving the vehicle less and less because of all the issues I've had with it, but it happened again today. I am stuck at planet fitness with smoke billowing out of the brake again. I called the service department and was told to bring it in tomorrow, but it would likely *********** days to get it in the shop. They want to keep it and try and replicate the problem again, when they have had it in the shop on two previous occasions with smoke pouring out. I do not want to drop my vehicle off to have it sit for 6 days, and then have it in the shop for another 6 days, only to be told that you could not replicate the issue again. I have had nothing but issues with this vehicle. I have had enough issues that GM cut me a check for $8,000 to avoid going to court and losing a lot more, due to a lemon lawsuit. Someone needs to give me a call, give me a loaner car, and get the issue fixed soon.

  

  Business response

  06/22/2022

  WE HAVE BEEN UNABLE TO DUPLICATE THE CUSTOMERS CONCERN.  OUR RECORDS SHOW ONE HISTORY R.O WITH A BRAKE CONCERN.  WE HAD MULTIPLE PEOPLE TEST DRIVE VEHICLE MULTIPLE TIMES AND DISTANCES AND WERE UNABLE TO GET THE VEHICLE TO PRESENT ANY SYMPTOMS OF BRAKE ISSUE.  IN COMMUNICATION WITH THE CUSTOMER WE HAVE ASKED THAT THEY BRING THE VEHICLE BACK TO OUR SERVICE DEPARTMENT.  CUSTOMER HAS STATED THEY ARE UNABLE TO DROP VEHICLE BACK OFF TO US FOR FURTHER DIAGNOSIS.  WE ARE WILLING TO DIAGNOSE VEHICLE AND MAKE REPAIRS FOUND IN DIAGNOSIS.

• Initial Complaint

  05/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I can't put it all in such a short space. I was treated awful, lied to, and sold a lemon that they refuse to diagnose and fix...even though I have video proof and witnesses to the issues with the brand new car.

  Customer response

  05/26/2022

  I've already explained this to about 50 people at least, but I guess I'll do it again. We bought a brand new car last June and had problems shortly after. The brakes squeal loudly and they won't fix them. The electronics have a mind of their own and they won't fix them. They won't look at the videos of what the vehicle does to know what to look for. They admit that the brakes are loud and annoying, but work so they won't fix them. All I've asked for for months is for someone to fix this brand new car and no one will. Also, I don't want to forget to mention the awful way I've been treated by ******************************** employees, including but not limited to, being yelled at/cussed at in the middle of the showroom floor. I still can't believe how I've been treated for almost a year now. I feel like they know that there is a problem and are just dragging it out so that they don't have to fix it. This is sad, and I will never again own a ***** vehicle!

  

  Business response

  06/06/2022

  Brakes were worked on at another dealership locally.  Our repair facility has been unable to duplicate either concern with brakes or radio.  We were unaware of any altercation in the showroom as customer did not bring this to our attention.  Our course of action is to contact customer and bring vehicle in to inspect brake job done at other dealership.  Will inspect pads for bulletin listed on second repair that came out after customer was here the one and only time.  

  Customer response

  06/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  Just because they weren't interested in fixing the car that I bought there, that doesn't excuse them for not working on it. I have phone records of many attempts to get them to help me when it was acting up and they kept saying that they were too busy. Because of the altercation (that everyone there witnessed, so that is not true!) I went to another dealership who treats me with respect and is currently trying to help fix all of the issues with my vehicle. ***************** took my car on one 15 minute test drive (with the radio and ac unit off, by the way) and then stated that they couldn't get them to act up...well yeah, if they are off they can't act up! Also, they admitted that the brakes are loud and annoying, but because they function they didn't have to fix them. Therefore, I reject this answer from them! I have also been hearing some terrible things about them and how they treat people since I've been sharing my experience! Thank you for your time!

  

  Business response

  06/07/2022

  First of all we would like to apologize for the inconvenience caused. When we had the vehicle in our shop we found the vehicle operating properly and no noise at that time from the Brakes. If the vehicle is at another Dealership and customer is not willing to bring the vehicle to our facility for review there is not much more we can follow through on. The vehicle had brakes replaced at another Dealership and is still currently making brake noise as I understand it before it came to ***************** for the same concern. We would like to opportunity to satisfy the customer. 

  Customer response

  06/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************

• Initial Complaint

  03/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2017 **** F-150 on 1/8/2020 with an advertised ****** miles. ******* was advertised as a "local one owner" trade-in. I owned and drove the truck for approximately two years and ****** miles. ********** decided to trade the truck in on a newer vehicle as the truck was not reliable and I had spent considerable time and money working on it. During the trade-in, the dealer I was working with discovered that the odometer had been illegally rolled back approximately ****** miles. *** truck I had bought actually had approximately ****** miles when I bought it - not ******. **********, per KBB.com, this difference of ****** miles caused the trade-in value of my truck to drop a little over $6,000. It went from approximately $29,000 to $23,000 which is the amount he new dealer ultimately gave me for trade-in allowance. Prior to trading it in, I contacted the General Manager of ***************** Plainfield and explained the situation. He took down my information and told me he would look into it and get back with me - he never did.Five days later, I reached out again and was able to get ahold of a sales manager at ***************** Plainfield, and after a few back and forth emails, I was told that they would not work with me unless I traded the truck in with them and that they were under no legal obligation to make sure that the vehicle they sold me had an accurate odometer reading and were under no legal obligation to make things right with me per their attorney.I have had no choice, but to seek legal counsel as well. My damages and financial loss from this situation are significant. However, I have asked nothing from ***************** Plainfield except that they cover the $6,000 loss in trade-in value. Which is inline with the difference in value of the truck when you account for the ****** extra miles. I am not sure how a reputable company can know and acknowledge that they sold me a vehicle with a fraudulent odometer and be under no obligation to make things right.

  

  Business response

  03/28/2022

  The customer first contacted me on a Thursday stating we sold him a truck with the miles rolled back. He then contacted ***** on Monday or Tuesday stating he had already traded the vehicle. We were in the process of trying to find out if his statements were valid. We had to have our title department research the title, the title came back clean. We then researched Carfax, which states the car started in Canada and then came to the **. The fact that the title is clean and looking at the carfax, it looks like they are saying possible odometer rollback do to the switch from kilometers to miles. This vehicle is currently being offered for sale at *********************** ***************** for $40,975 with ****** miles. It sounds like this other dealer was trying to justify giving him less money than he wanted and trying to blame us. Based on this information we are not willing to do anything to compensate him.

  Customer response

  04/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  What the dealership has proposed is fundamentally false and misleading.  This is a perfect example of the lack of integrity and honesty of ***************** Plainfield.  The odometer rollback has nothing to do with the conversion of kilometers to miles.  First, this truck tracks both at the same time, there is no conversion.  Secondly, the CarFax report tracks both.  I have submitted three pictures of the CarFax report supporting my claim and completely disproving the dealership's claim of conversion error.  I have even circled the items in red for the dealership.  The entry on 2/19/19 shows the miles listed at ****** and the kilometers listed as 65,813.  The previous entry on 11/6/18 shows miles as ****** and kilometers 118,276.  This CLEARLY not a conversion mistake, it is a rollback.  

  The fact that the dealership is attempting to claim that I am somehow confused on the difference between miles and kilometers is insulting.  I am glad this is playing out for BBB to see.  

  Further, I did not work with *********************** Southside (nor would I as they seem to show as much integrity as *****************). I worked with ************ in ******.  They sat down with me and went over the CarFax line by line for both my trade in and the vehicle I purchased - like a reputable and honest dealership should do. 

  Any **** Plainfield - do better.  Be honest and morally upstanding and don't play games.  Take responsibility.  You sold a vehicle with a rolled back odometer and made thousands of dollars doing it.  You can claim that you didn't know, but you do now, and when presented the opportunity to do the right thing, you instead lie about kilometer to mileage conversion.  I will not believe for a second that you as a dealership don't know how to read a CarFax report; therefore, I can only assume you are lying in an attempt to cover your illegal financial gains via odometer fraud.  

  
  Regards,
  
  *************************

  
  

• Initial Complaint

  03/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Financed warranty with the purchase of my vehicle, and I did not receive warranty paperwork. In October my vehicle was stalling and I went into the dealership to get a copy of what was covered and was denied, and sent to the service center. The service center said they had no information on the warranty and said I have to pay cash for the repairs. This has happened several times and now they are saying the warranty is expired.

  

  Business response

  03/16/2022

  I will need more information on her purchase. I don't find any records at ******************************** in ********** for this customer.

  Customer response

  03/23/2022

   Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is for the wrong location. The purchase was made at Andy Mohr Chevrolet speedway in September of 2020.
  
  
  

  Regards,

  *****************************

• Initial Complaint

  03/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I recently purchased two trucks from this dealership back in October 2021. We were told that a fair market value price increase was required to purchase these two vehicles because they had low inventory. This sounded fraudulent to me at the time however due to the current nature of the economy we went along with it not knowing any difference. Well fast forward to January and all the *** of these cars manufacturers are coming out abs saying this price increase was unauthorized and illegal. I would like the price difference between what I should have paid and what I actually paid do to price gauging back. I fully plan to report them to GMC for this. It wasnt enough that we purchased two new trucks from them a Tahoe and. Silverado at the same time they had to price gauge us as well. I am writing to *** of ************** this week to see what can be done. They dont deserve to be in the car selling business. Also still have some chips missing in this high end Tahoe that I havent gotten installed yet either.

  

  Business response

  03/16/2022

  To whom it may concern:

   

  As stated by the customer in her above complaint, we have market adjustments on most of our new car line up at the moment. When she came in to the dealership these market adjustments were disclosed to her, and she agreed to them. There is no way that we can re visit a car deal that happened months ago. She had reached out to us and her only solution was for us to refund her the amount that she paid over sticker. While this customer lives and works in our community and we would love to continue to sell cars to them in the future, we cannot refund her the amount that she agreed to pay on these two vehicles. 

   

  In addition, she wrote that she's waiting on "chips". What she's referring to is that GM still has to retrofit her vehicle for options that it was shipped from the factory with that are inoperable at this time. While we are the service center for GM/Chevrolet we have nothing to do with the time frame of which this happens.

   

  Thank You

   

  ***** Snyder 

  New Car Sales Manager 

  Andy Mohr Chevrolet 

• Initial Complaint

  02/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Feb 11,2022 I spoke with ***************************** regarding my 2020 Dodge Ram **** they claim to have purchased from ********************* on Dec 20, 2021 and resold on Dec 21, 2021. I advised him the truck was seen parked at her parents house on Jan 12th 2022 at 10a by me. It had been spotted at same address Jan 1 and 2nd as well. On Jan 13th it was replaced with the smaller ***** truck **** got in trade for the Dodge truck. I had purchased the truck Dec 30, 2020 and added Jills name on title since she was the one driving it and pulling my 5th wheel. I had requested a replacement title in Dec 2021 from South Dakota DMV and because of worker shortage it took until Jan 11 2022 to be issued. I have the current title which voided out title **** used to trade the truck to *****************. ***************** has somehow doctored the dates of the sale of my truck to show it was done before new title was issued. The truck appeared briefly online for sale with an invalid telephone number that I saw sometime after Jan 13 when I started doing a daily online search for my truck.I spoke with South Dakota DMV on Feb 2, 2022 and they confirmed I still held the valid title. Gib Lied to me and said the truck has already been retitled in the new owners name which was a lie. I spoke with **** at Indy BMV after speaking with Gib and she advised me the new title is pending still and is being looked into by the title/fraud department. So bottom line is ***************** forged the dates on all the transactions regarding the sale of my truck and new purchase by ********************* to show it was sold before new title was issued that I possess.

  

  Business response

  02/28/2022

  On December 20, 2021 ************************* came in to Andy Mohr Chevrolet to trade her 2020 Dodge Ram **** with vin#*****************.  She presented us the valid, clear, and free title from ************.  On the title were two names, ********************* and *********************.  On the South Dakota title it has ********************* OR *********************.  A South Dakota title only requires one signature.  ************************* trades the Ram and purchased another vehicle.  The Ram truck was worth more than the truck that she purchased so we had to give the difference back to *************************.  We in turn sold the Ram **** to another customer the very next day and the customer took delivery.  On or around February 10th or 11th ************************* called the dealership and I happen to answer the call.  She starts to tell me that her and ********************* were in a lawsuit and that ********************* should of never traded the truck.  I informed ************************* that she indeed traded the vehicle with a clear and free title.  ************************* tells me that she had the original title in her hand and how did she trade it without a title.  I tell ************************* again that she had the title in her hand.  She continues to say that ************************* had no right to trade the truck.  We hang up and a few hours later ************************* calls me again.  She tells me that she applied for a duplicate title to stop ************************* from trading the Ram in.  And she tells me that we must of doctored the dates.  I told ************************* that we had not doctored any dates nor would we.  She keeps telling me that ************************* had no right to trade the *********** told her that she had every right to trade it with her name on the title.  I told her that we had already sent the title and information to the Indiana BMV to process the title to the new owner.  She called me a liar and hung up the phone.  Just as of a few days ago another person named ******** has called me and left two messages saying that ************************* would be in town this weekend and wants to stop by the store to talk about this issue.

  The fact of the matter is that ************************* traded a truck with a valid, free, and clear title that had her name on it.  ************************* is upset that ************************* did this and is trying to stop it.  The transaction was done way before ************************* applied for a duplicate title in South Dakota.  Andy Mohr Chevrolet has done nothing wrong or illegal with this transaction.  The problem that ************************* has is with ************************* and not with Andy Mohr Chevrolet.

  Thank you,

  *****************************

  Customer response

  03/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************
  

• Initial Complaint

  01/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was told if I pay for diagnostic they would be able to tell me what is wrong with my vehicle. I initially said no because they said it would cost $300 dollars but after being assured for that amount they would be able to tell me the issue I agreed. $300 later I was told they could not find out the issue so I asked could I not be charged they and they said I still have to pay. Time went by and vehicle was still left there until I decided to pick it up. Came to pick up the vehicle and they sold it without notifying me to pick it up. I would like my vehicle back or valued compensation of $9200

  

  Business response

  02/08/2022

  The vehicle is available to be picked up at *** ***************.  ***** ***************.  ************ ** 46231

  Also, for consideration the vehicle is not Titled in customers name.

• Initial Complaint

  09/22/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Problem is more of their business practices and not sure if the vehicle was ever inspected or serviced. Terrible customer service and internet sales dept has horrible sales skills and business practices. I agreed to buy a vehicle after waiting 2 hours for reply and back and forth on stuff. Wanted to leave a deposit after saying I will buy it and was told they don’t take deposits which then I had to try to handle my banking by email while at work. After texting the sales guy named Bailey a copy of the check to show him I am buying it I said have the vehicle ready to go cleaned and ready with both sets of keys. A hour before that I said make sure the truck is nice and let me know anything upfront. Was never told about no second set of keys and remote. I should have been told no second set of keys. When I got there the truck was not even ready to go and filthy. I brought it home and had it detailed and found other owners paperwork in it still. They traded for it and done nothing

  

  Business response

  09/23/2021

  Mr. WITZIGREUTER inquired on the vehicle via internet/phone.  Offered $38500 and we counter offered $38600.  Mr.WITZIGREUTER accepted the counteroffer and said that he would be in on Saturday 9/18 to purchase the vehicle.  Mr. WITZIGREUTER asked could he leave a deposit and we responded that we do not take deposits.  On Friday, 9/17, Mr. WITZIGREUTER was texting our sales person and said that he would be here on Saturday to pick up the vehicle and asked to have the vehicle ready to go.  At that time Mr. WITZIGREUTER also asked to have everything ready along with two sets of keys.  At that time the sales person told Mr. WITZIGREUTER that there were only one set of keys but that we could get a key for Mr. WITZIGREUTER  to purchase at our cost.  Mr.WITZIGREUTER demanded that we give him a key and a fob.  We told again to him that we could not do that.  This conversation went on via text for a couple of hours.  At the end of the conversation Mr.WITZIGREUTER said that he would be in on Saturday morning to talk to the General Manager and the Owner and demanded that they not be busy.  At this point we did not know that he was still going to purchase the vehicle or come in and not buy it because of it only having one key.  Saturday morning Mr. WITZIGREUTER shows up to the dealership and starts to curse out the sales person because the truck was still on the lot and not ready.  Tried to explain to the customer that we were not sure if he was coming to buy it or not.  Customer then continues to belittle the sales person and to curse him out.  At that point the Sales Manager goes outside and tries to ask the customer what was going on and the customer's response was how he was so upset that the truck was not ready and it only has one key.  The sales manager tells the customer again it only has one key.  We then dropped some other dealer fees to try to help the customer out.  The customer then agrees to buy the truck with one key.  Offered to clean the vehicle up for the customer and he said not to clean it up because he would do it himself.  The customer would not even test drive the vehicle before signing up on the vehicle.  The customer never asked for any service records.    

  The customer knew before ever coming to the dealership that there was only one key and one fob.  The customer also asked us to not clean the vehicle.  The customer was extremely rude and we still tried to satisfy the customer. The only thing that we can offer the customer at this point is the vehicle inspection report.  We will still offer a key and fob for the customer to purchase at our cost. 

  Customer response

  09/24/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 15896644, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Todd Witzigreuter
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩