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            Business ProfileSunlighten, Inc.

            Sauna Equipment
            BBB accredited business

            Contact Information

            7373 W 107th St

            Overland Park, KS 66212-2547

            Visit Website
            (877) 292-0020

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            Customer Reviews

            1.78/5

            Average of 23 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            39 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/14/2004

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Sunlighten Saunas markets FAR-infrared saunas in a variety of styles and price ranges for home and professional use. Also markets a complete line of spa and wellness products.

            Business Details

            Location of This Business
            7373 W 107th St, Overland Park, KS 66212-2547
            BBB File Opened:
            7/14/2004
            Years in Business:
            25
            Business Started:
            1/1/1999
            Business Started Locally:
            1/1/2004
            Business Incorporated:
            12/11/2003
            Accredited Since:
            7/14/2004
            Type of Entity:
            Corporation
            Alternate Business Name
            • Sunlight Saunas
            Business Management
            • Aaron Zack, Pres/CEO
            • Connie J. Zack, Chief Strategy Officer
            • Randy Brown, COO
            • Carmen Cunnyngham, Director of Customer Service
            Contact Information

            Principal

            • Aaron Zack, Pres/CEO
            • Connie J. Zack, Chief Strategy Officer
            • Carmen Cunnyngham, Director of Customer Service

            Customer Contact

            • Carmen Cunnyngham, Director of Customer Service
            Additional Contact Information

            Fax Numbers

            • (775) 514-4314
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            39 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/21/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            My mp**** Emp**** sauna is the highest end sauna they carry. I called to look into why my near infrared light did not seem to be coming on and spoke a representative on 5/20/24 that informed me of a package I could order to bring my sauna up to date with a total of 15 parts I would install that included updating the wiring, power unit, transformer, near infrared heaters etc. I had questions and called and spoke to another rep early on 5/21/24 and she assured me that that upgrade package would indeed resolve the issues. I had forgot to ask one question and called back and got ****** who then told me there was no way to upgrade my sauna and that I would need to buy a new one. Said there was no way to upgrade my sauna because the wiring and power board would not work. When I stated the upgrade package included the wiring and power board etc he would not listen and told me there was no way to upgrade it and my only option was to buy a whole new $12,000 sauna. Total sales pitch and needless to say I am not happy. Unscrupulous businessperson, complete scam. I would like my upgrade package and people to know what kind of business happens here when you get ahold someone as unscrupulous as this guy...
            Read More
            Read 38 More Complaints

            Customer Reviews

            23 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Scott H

            06/24/2024

            Horrible, manipulative company that does not stand by its product. I have owned an MPulse for over a year and it haas NEVER worked correctly. I have followed up with customer service no less that 20 times. They have sent me multiple parts (that I have to install) and no success. After months I finally got them to agree to send a "service tech" to the house. What a joke. the guy knew almost nothing about the unit and had to be on with SUnlighens tech for an hour... and the guy left with our functioning unit not functioning at all..... after nearly 6 more weeks the second tech, far less knowledgable then the first" fixed the unit (near infrareds) and that SAME DAY they did not work AGAIN!!! Since them 5 follow up emails with ZERO response (5 weeks so far).

            Sunlighten, Inc. Response

            06/28/2024

            Thank you for your review. We apologize for the experience you’ve had with your sauna. We take your concerns very seriously, and management has been alerted. We are dedicated to resolving this as quickly as possible and improving your trust in Sunlighten as this does not live up to our expectations for our customers. Your satisfaction is important to us, and we are committed to making this right. Best regards, The Sunlighten Team
            Read 22 More Customer Reviews

            Local BBB

            BBB of Midwest Plains

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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