Reviews

Review Details

• Review fromShania S

  Date: 03/04/2025

  1 star

  Shania S

  Date: 03/04/2025

  As a commercial gym in business for 18+ years, we invested $12K+ in a Sunlighten Infrared Sauna, expecting a high-quality product. Instead, we’ve encountered multiple serious issues that should never happen at this price point. Major Issues: 1. Red Light Panel Failure – Within just over a month, our red light panels flickered and we discovered every single red light bulb had burned out. Sunlighten admitted they don’t know why and simply offered new panels, requiring us to disassemble and reinstall them ourselves. 2. Incorrect & Damaged Wall Panel – After installing a friend’s Sunlighten 3-person sauna, we noticed our right-side wall was missing exterior lights. It also arrived cracked, and Sunlighten initially suggested sanding it down. Only after pushing back did they agree to replace it. 3. Difficult Installation & Lack of Quality Control – It took 4+ hours to install, only to find multiple defects that should have been caught before shipping. Now, we have to completely dismantle the sauna to replace their incorrect wall panel. Poor Customer Resolution: • No Explanation for Failures – Sunlighten acknowledged the red lights shouldn’t have failed but provided no real answer before sending replacements. • Minimal Compensation – They offered only $450, which does nothing to cover the time, labor, and frustration caused by their mistakes. • Reactive Customer Service – Instead of ensuring the unit was correct before shipping, they’ve made fixing their errors our responsibility. To make matters worse, we referred another commercial customer to Sunlighten, yet they’ve shown little effort in resolving our issues properly. A premium company should stand behind its product, take responsibility, and prioritize its customers—especially at this price point. For anyone considering Sunlighten, I’d think twice before investing. This has been a frustrating, time-consuming, and costly experience.

  Sunlighten, Inc.

  Date: 03/28/2025

  Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you’ve faced with your sauna, and we completely understand how frustrating this situation must be for you. Please know that we have escalated this matter, and our team is actively working to find the best resolution. We want to ensure that these issues are fully addressed and corrected to your satisfaction. Your patience and understanding are greatly appreciated as we work through this, and we are grateful for the opportunity to make things right for you. We’re here to help and ensure that your sauna experience meets your expectations.

• Review fromScott H

  Date: 06/24/2024

  1 star

  Scott H

  Date: 06/24/2024

  Horrible, manipulative company that does not stand by its product. I have owned an MPulse for over a year and it haas NEVER worked correctly. I have followed up with customer service no less that 20 times. They have sent me multiple parts (that I have to install) and no success. After months I finally got them to agree to send a "service tech" to the house. What a joke. the guy knew almost nothing about the unit and had to be on with SUnlighens tech for an hour... and the guy left with our functioning unit not functioning at all..... after nearly 6 more weeks the second tech, far less knowledgable then the first" fixed the unit (near infrareds) and that SAME DAY they did not work AGAIN!!! Since them 5 follow up emails with ZERO response (5 weeks so far).

  Sunlighten, Inc.

  Date: 06/28/2024

  Thank you for your review. We apologize for the experience you’ve had with your sauna. We take your concerns very seriously, and management has been alerted. We are dedicated to resolving this as quickly as possible and improving your trust in Sunlighten as this does not live up to our expectations for our customers. Your satisfaction is important to us, and we are committed to making this right. Best regards, The Sunlighten Team

• Review fromPeter E

  Date: 06/04/2024

  1 star

  Peter E

  Date: 06/04/2024

  Do not buy a sauna from this company. Their products are poorly made, and they do not stock replacement parts for when they break, which they likely will We bought an mPulse infrared sauna from Sunlighten in 2017 and spent a lot of money on it. In late 2023 or early 2024 it stopped heating to the temperatures you would expect in a sauna. Customer service initially told us to replace some of the heating panels, but that did not make any difference. When I finally got ahold of them again they told me the problem was almost certainly that the power box was no longer working. But they also told me they did not have any replacement power boxes. When I expressed deep disappointment that I had spent about $8,000 for product that was basically useless, they said the only thing they could do for me was give me 30% off a brand new sauna. I said that was not an acceptable solution -- why would I want to buy a new sauna from a company that made such a bad product and did not even keep replacement parts in stock. I asked to speak to a supervisor. The customer service rep promised me a supervisor would contact me. No supervisor ever did. I sent follow up emails asking for a supervisor to call me. No one ever did. As you can see from the other comments below, my problems were not unusual. The comments and my own experience is that this a company that makes bad products and provides lousy customer service.

  Sunlighten, Inc.

  Date: 06/28/2024

  We are very sorry to hear about your experience and understand your frustration. Your feedback is important to us, and we are committed to resolving this issue. We apologize for the inconvenience you have faced with your sauna as this is not the standard of service we strive to provide. We take your concerns seriously and want to ensure that your situation is addressed appropriately. Management has been alerted to your review. Our goal is to find a satisfactory solution for you and improve your overall experience with Sunlighten. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter. Best regards, The Sunlighten Team

• Review fromjosh b

  Date: 04/10/2024

  1 star

  josh b

  Date: 04/10/2024

  if you are running a business DO NOT PURCHASE THIS SAUNA. Take the time to read the reviews below this. It's not even worth the time explaining all of the issues over the last 9 months.

  Sunlighten, Inc.

  Date: 05/02/2024

  Thank you for taking this to write us, Josh. We're truly sorry to hear about your experience, and we understand your frustration. We take feedback from our customers seriously and are committed to addressing any issues that arise. We attempted to reach you through your previous case with our team, but unfortunately were not successful. However, we're here to help and would appreciate the opportunity to address your concerns and work toward a resolution. If you're willing to provide more specific details about your experience, we would appreciate the opportunity to address your concerns and work toward a resolution. Our goal is to ensure that all our customers have a positive experience with our products, and we're committed to making things right for you. Please feel free to reach out to us directly so we can further discuss your concerns and find a solution. You can initiate a new case from our website or call our customer service line, and we'll be happy to assist you. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust. Warm regards, Sunlighten Team

• Review fromRichard D.

  Date: 03/22/2024

  1 star

  Richard D.

  Date: 03/22/2024

  I am awaiting a service response to the known issue with Amplify II Bluetooth connection. Company has yet to respond to email sent last week after spending a hour troubleshooting with rep. The owners do not have their email address published-not a good sign. RDD

  Sunlighten, Inc.

  Date: 05/02/2024

  Thank you for your review, Richard. We appreciate you bringing this to our attention and apologize for any inconvenience you've experienced on your Amplify II. We want to assure you that we take your concerns seriously and are committed to resolving them promptly. Upon reviewing our system, we've noted communication with our team since your review. However, it's important to mention that any communication to a closed case is not alerted to the team. We apologize for any confusion this may have caused. If you need further assistance, we kindly ask you to open a new case through our website or call our customer service queue at 877-292-0020x3. Our team will be standing by to assist you and provide the necessary support. We value your feedback and your satisfaction is our priority. Thank you for bringing this matter to our attention, and we look forward to resolving the issue for you. Warm regards, Sunlighten Team

• Review fromVictor C

  Date: 02/16/2024

  1 star

  Victor C

  Date: 02/16/2024

  I purchased a sauna from Sunlighten, however it did not function as promised - it did not heat to 150 as advertised. After extensive back and forth, troubleshooting, and confirmation my setup was done correctly, they went silent on me. Suddenly, my emails were “undeliverable” and emails from my alternate email went unanswered- for weeks, until they closed my ticket “because I could not be reached.” Please avoid this company and their products

  Sunlighten, Inc.

  Date: 05/02/2024

  Thank you for taking the time to write this review Victor. We're deeply sorry for the breakdown in communication and the frustration you've experienced. We want to assure you that your feedback is taken seriously, and we're committed to addressing the issues you've raised. Regarding the closure of your ticket, we apologize for any confusion. Once a case is closed, unfortunately, any further communication is not alerted to the team from that case. However, we encourage you to open a new request from our website or call the queue at 877-292-0020x3, and we'll ensure that your concerns are addressed promptly. We understand the importance of effective communication and resolving issues in a timely manner, and we apologize for falling short of your expectations in this regard. Your satisfaction is our priority, and we're committed to making things right for you. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust. Warm regards, Sunlighten Team

• Review fromJoe O

  Date: 01/06/2024

  1 star

  Joe O

  Date: 01/06/2024

  Spam callers. I am on many NO Call lists and these people keep calling and texting. I have spoken to them several times and they assure me I will be taken off their call list. SPAM Marketing.

  Sunlighten, Inc.

  Date: 01/22/2024

  We sincerely apologize for the inconvenience you've experienced. We understand the frustration caused and we want to assure you that we take this matter seriously. To expedite the process of removing your number from our call list, could you please provide us with the phone number you'd like to be removed? We'll do our best to address this issue promptly and ensure you no longer receive unwanted communications from us. Thank you for bringing this to our attention, and we appreciate your understanding.

• Review fromChelsea A

  Date: 12/04/2023

  1 star

  Chelsea A

  Date: 12/04/2023

  Called 11 times in 6 hours, no voicemail. When I was finally able to answer they claimed they sold their great products to mostly cancer patients in recovery and those customers needed this kind of follow up. I called back to have my name removed and explained how I believed their tactics were despicable. The woman had the audacity to ask how they could still earn my business. This companies sales tactics are below bar. After my last call, I was called two more times. In total - 14 calls in 8 hours.

  Sunlighten, Inc.

  Date: 01/07/2024

  Thank you for bringing this to our attention, and we sincerely apologize for the experience you've had. This is not in line with the level of service we aim to provide. We have taken immediate steps to address the issue with our team. Your concerns are important to us, and we're committed to ensuring that such incidents are not repeated. If there's anything we can address any further concerns you may have, please let us know. Your contact is off the list and apologize again for your experience. We appreciate your understanding as we work to resolve this internally and thank you for bringing this to our attention.

• Review fromJimmie M

  Date: 12/03/2023

  1 star

  Jimmie M

  Date: 12/03/2023

  I ordered an mPulse Aspire suana in July 2023, signed the sales/financial agreement, paid a $900 deposit during, waited through multiple shipping delays, received (November 2023) three months after first promised delivery date, and the Suana is not operational. The delivery was so late the first sales agreement expired. I was then threatened/pressured because I would not sign a new sales agreement until the sauna was operational. There was even an authorized attempt to take payment from American Express. After delivery Skyler sent a text saying the Sauna would not be delivered until I signed a new sales agreement. I told him it was in my den and not operational because the WiFi connection would not work. I was simply a returning customer asking to fix the Wi-Fi connection???? Apparently the Sauna will not work without WiFi. Who knew that was such a problem? I have experienced so much anxiety and pain due to their errors. I figure I did my due diligence, operated in good faith, and was very patient over the 5 months from payment to delivery. Since then Sunlighten has confirmed the WiFi connection is not operational. I honestly want the Sauna, but due to the pressure and guilt Skyler applied I am not so sure. The product is great...but the customer relationship and supply chain management leave a lot to be desired. Sincerely, Dr. Jimmie

  Sunlighten, Inc.

  Date: 01/07/2024

  Thank you for sharing your review. We value your detailed feedback and sincerely apologize for the challenges you've encountered. Your concerns are important to us, and we want to assist in resolving them to your satisfaction. To expedite the resolution process, we kindly ask for your cooperation in signing the new sales agreement, considering the expiration of the previous one. Our dedicated Customer Care team is here to address any additional concerns you may have—please feel free to reach out for guidance on the next steps. Your input is crucial to our ongoing improvement, and we appreciate your patience as we work to enhance the overall experience with Sunlighten. Thank you again for your valuable feedback.

• Review fromChase C

  Date: 11/14/2023

  1 star

  Chase C

  Date: 11/14/2023

  I purchased a sauna in Sep 2023. I went through ally lending to make this purchase. I had originally received approval from my landlord to make required electrical changes in the home to power the sauna in my garage but after further review, the landlord decided not to grant our request. Because of this, I immediately reached out to Sunlighten to cancel the sauna well within my 30 day cancellation. I did not hear back from them for 2 weeks of my initial cancellation request. Duding this time my sauna was also never delivered. When I finally heard back from my Sunlighten Sales rep Victoria, she assured me that the order was cancelled and they were notifying Ally that my account was to be cancelled. We are now in the middle of Nov 2023 and the unit has still not cancelled by Sunlight with Ally Lending and now I am default on my loan and my credit is suffering because I refuse to pay for a product I cancelled and never received. I have contacted Sunlighten and Victoria directly multiple times a week with almost zero response, and if they do respond I get the run around how they don't know what is going on with this cancelation and it should be taken care of. This company is a scam. DO NOT PURCHASE ANYTHING FROM THEM!

  Sunlighten, Inc.

  Date: 11/20/2023

  Thank you for bringing this to our attention, Chase. We sincerely apologize for the challenges you've faced in the process and the impact it has caused. We want to assure you that we are taking your concerns seriously. Our team is actively investigating the issue and working towards a swift resolution. We acknowledge the importance of rectifying this matter promptly and will follow up with you on the next steps. We value your feedback and appreciate your patience as we work to address and resolve the issues you've encountered. Rest assured that we are committed to making this right for you and hope to regain your trust in Sunlighten. If you have any further questions or concerns, please feel free to reach out directly. We appreciate your understanding and the opportunity to rectify this situation.