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Business Profile

Sauna Equipment

Sunlighten, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.95

Average of 19 Customer Reviews

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Review Details

  • Alara G

    Date: 08/30/2023

    Alara G

    Date: 08/30/2023

    I was interested in purchasing a sauna with this company and told the sales guy that my circumstances have changed and I wouldn't be able to purchase one for the foreseeable future. I told him not to follow up with me. He kept following up. I started ignoring his follow up calls and eventually had to block his number. Then I keep getting texts and calls from three other sales associates from different phone numbers. I tell them flat out to stop calling/texting me and they STILL contact. At this point, by the time I would like to purchase a sauna, I will certainly not buy from this company. I feel harassed.

    Sunlighten, Inc.

    Date: 10/02/2023

    Thank you for taking the time to write this review. We apologize for the inconvenience you've experienced regarding the persistent follow-up calls and texts, which were caused by a technical error on our part. This was not our intention, and we deeply regret any harassment you felt. We take this matter seriously and have already taken steps to prevent such errors in the future. The team has confirmed your contact has been removed from the calling list. Your satisfaction is important to us, and we hope you'll consider doing business with us again in the future, allowing us the chance to make amends. Thank you again for letting us know so we can make this right.

  • Taylor H

    Date: 02/03/2023

    Taylor H

    Date: 02/03/2023

    I was curious about pricing so had to fill out my information. This is already dated and bizarre in this day in age that they don't have transparency. I've been harassed since. They call me ****x a day leaving voicemails filling up my voicemail box. I block a number, they use another. I would never buy from them after this.

    Sunlighten, Inc.

    Date: 02/08/2023

    Thank you for your review Taylor, we apologize for your experience. I took a look into the system and do see it was updated to remove. Your feedback is appreciated, and we will provide this review to our team for future improvements. We wish you the best and hope to earn your trust in the future.

  • Jean R

    Date: 10/20/2022

    Jean R

    Date: 10/20/2022

    I filled out a form to request the price of a Sunlighten product, and they required my phone number. I have been harassed by this company ever since. They have called me at least 25 times, every day if not more often. I have asked them not to call, and I have threatened to call the BBB. The calls have not stopped. No matter what, I would not buy a product from this company.

    Sunlighten, Inc.

    Date: 10/26/2022

    Thank you for your review ****, we're so sorry to hear about your experience. We appreciate your feedback and will provide this to our team for improvement. We have also removed you from the call list so you should not receive them any more.

  • Zach S

    Date: 10/11/2022

    Zach S

    Date: 10/11/2022

    I havent even gotten to the stage of ordering a sauna. I am gathering information, but their sales team is relentlessly connecting me via phone calls and texts. Im currently averaging 4 calls per day. The behavior of their sales team is likely to prevent my future business.

    Sunlighten, Inc.

    Date: 10/12/2022

    Thank you for your review, ****! We know this process is not for everyone but appreciate knowing about your experience with it. We've provided this to our team for further improvement and hope we can share the excitement and benefits of our saunas with you soon. Please reach out if you have questions!

  • Jolene W

    Date: 09/14/2022

    Jolene W

    Date: 09/14/2022

    So from what we can attest to, we love the Sunlighten as a medical grade spa and and therapy device

    Sunlighten, Inc.

    Date: 09/15/2022

    Thank you for your review, ******! We appreciate you taking the time to do so. Happy saunaing!

  • Debra R

    Date: 09/03/2022

    Debra R

    Date: 09/03/2022

    The best customer service that I've experienced in a very long time! Thank you, ****!

    Sunlighten, Inc.

    Date: 09/07/2022

    Thank you for your review, we're so glad to hear you had a great experience with our team. We look forward to you receiving your new sauna soon!

  • Virginia W

    Date: 08/30/2022

    Virginia W

    Date: 08/30/2022

    Our representative was very professional, knowledgeable and friendly. He made this experience very enjoyable and not stressful..

    Sunlighten, Inc.

    Date: 08/31/2022

    Thank you for your review, ********! We're so glad you had a great experience with our team. Enjoy your new sauna!

  • Robert B

    Date: 07/30/2022

    Robert B

    Date: 07/30/2022

    I had a top notch experience with Sunlighten! My questions regarding their saunas were thoroughly answered in a professional manner.

    Sunlighten, Inc.

    Date: 08/01/2022

    We appreciate your review ******, we're so glad you had a great experience with the team! We look forward to you receiving your new sauna soon ??

  • Daise T

    Date: 04/26/2022

    Daise T

    Date: 04/26/2022

    Sunlighten **************** is very unpredictable and it is not right for the Costumer not to receive the support they need. I purchased a $12K Sunlighten Empower MPulse Sauna a few weeks ago. I have called **************** multiple times for help and every single time I am put on hold, then a recorded voice comes over asks me to confirm my number then it tells me that I will receive a call back and I get disconnected. Yesterday my husband took the morning off from work for us to call customer service to help us with some trouble we are having with the sauna. **************** returned our call 3 hours later, by then my husband and I were long gone. That is absolutely not right. This is a very big purchase and the customers need help to understand how to use the sauna. sunlighten customer service is only available Monday- Friday from 9-4 PM, these are hours where people are at work and not home. They should at least answer the phone when a customer calls. If you need help with your sauna you will have to take the day off from work and they still might not call you back. so if you are thinking of purchasing sunlighten, think again!

    Sunlighten, Inc.

    Date: 04/28/2022

    We apologize for your frustration in contacting a customer care representative to assist you with your sauna questions/issues and our response time being delayed. We certainly want to help and get your sauna working. We did reach out to you and from that call, have a scheduled call with you and your husband next week (May 2nd at 9am) to further troubleshoot. Thank you and have a good day.

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