Reviews

This is a really bad roofing company. Stay away, use anyone else. If I could give this company zero stars I would . Very unprofessional .

Dear Mr. & Mrs. M*******,
We appreciate your feedback and are sorry to hear about your negative experience. We take all customer feedback seriously, and we'd like to address your concerns.
Regarding the drywall cracks you mentioned, we understand your frustration. However, it's essential to note that these cracks are related to settling issues within the home and not a result of our installation.
As for your concern about the roof looking wavy in certain areas, we understand that the structural integrity of older homes can sometimes lead to irregularities. This was existing on your home prior to installation. Our team always strives to install roofs with precision and care, but structural limitations beyond our control can impact the final appearance. We're always here to help you. We have addressed these concerns and provided guidance on potential solutions.
In terms of payment, we would like to clarify that we have not received payment for our services, which is important for maintaining the quality of our work and continuing to serve our customers effectively. We're committed to working with you to resolve any payment issues.
We want to assure you that your satisfaction is of the utmost importance to us, and have been working with you to address your concerns. Again, please contact us and we'll be more than happy to clarify and resolve this matter.

Sincerely,
AKC PROS

Thank You for your response, much more acceptable than the description Mr. Ward tried to provide . Just more pathetic B S to my review. And more of the same , from a poor quality , shady , unethical and unskilled roofing company . You state you have not been paid. You implied that you had received no money from me, when in fact, you required the entire ACV check from my insurance in advance BEFORE you would order the materials to do my roof. Fully 60% of your bid. You agreed to submit an invoice once completed and wait for the remainder, which is where we were when you wrote your response. As for the other issues, your crew installed shingles over warped decking without letting me know the condition of my roof. Had I been informed of the condition of the decking by your crew the problem would have been easily resolved . I checked with my insurance company Farm Bureau and was told by my agent the decking was covered by insurance . They are one of the few companies who cover this issue . But because of your non speaking English workers there was no communication . You later came to my home to respond to my complaints and you provided excuses and no apologies for the poor quality of the workmanship your company performed . . Also , my wife wants to add her two cents , your roofing installation crew is a joke , you employ nonenglish speaking hispanic workers who can only say yes or hi ! Your unskilled crew dropped unopened shingles across our roof repeatedly causing damage to walls and ceilings . you gave excuses and no apologies or offers to fix the damage your workers incurred . When it became dark outside your crew used their cell phone flashlights to help put on the shingles installation instead of coming back the next day to finish the job . . We will never use or recommend AKC pros roofing to anyone .