ComplaintsforTopeka Tree Experts LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/24/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
***** ***** provided myself and my neighbor a verbal quote of $8,000.00 for a tree that had been uprooted in a storm around 3:10am on the morning of June 9th. He had both of us sign papers which I can provide copies of. The second page listing equipment was blank and I signed. He did not give me a copy until today. The equipment list have been filled out and he has written my name on an "X"_____. I did not sign off on the equipment list. The list is inaccurate and the equipment he said he used, he did not. On June 10th they stood around most of the morning and finally used a bucket truck to cut some limbs. I only have a picture of part of this truck. He left for quite a while and brought back a truck and trailer that had a claw on it. He used it to pick up the large limbs he had cut. He also rammed my neighbors garage that the tree fell on. He had 2 people helping him this day. They were there until dark as he couldn't seem to figure out how to move the trailer without further damage. He ended up leaving it there overnight. They came back the next morning in between 9:30am and 10:00am and waited several hours for a crane that did not show up. He decided to use the claw on the trailer to remove the rest of the debris. He had 2 people (himself & another) working on this day. He drove through my backyard leaving tire tracks were he didn't even need to drive. He had asked if he could back it up along the fence line & I said yes. He agreed to accept the deductible and what the insurance company paid him. Both my neighbor & I have paid him the amount of our deductibles. He is now billing me alone for another $15,058.00. My insurance company declared a value of $6,000.00 for my portion. He is harassing me and threatening me with a lien and taking me to court. His charges are unreasonable and way above his verbal quote.Customer response
06/26/2024
The disputed amount is incorrect. He is charging over $17,000.00 for a service that should be $6,000.00. I have paid him $2107.00 and will pay him another $3893.00 when I receive it from the insurance company.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.