Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Swimming Pools

Backyard Oasis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Pools.

Reviews

Star rating
10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

3 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating
  • Review from Gerry M

    1 star

    05/21/2024

    Does sloppy work. Work below par. Lots of leaks. Not reachable by phone, message or text. Would not recommend.
  • Review from James W

    1 star

    10/08/2023

    Randy Sweazy is now an admitted thief having plead guilty to 15 felony counts (it is open record) in Nelson County district court to theft by deception and fraud for stealing from his clients. There is also an article about it in the Kentucky Standard for anyone who is interested in the truth about this man and his business. Worst experience of my life. He also failed to provide valid proof of insurance after claiming to be fully insured.

    Backyard Oasis Response

    11/20/2023

    Well since the Judge threw all of this out on Thursday, I am no longer guilty of anything. I did not plead because of guilt, I took the deal because of my 89 year old mother. I would not do anything to hurt her, and I would give anything to spend the last few years of her life with her. We now go to mediation, which is where this should have been in the firs place. And if the KY Standard was the least bit fair in their reporting, they would have contacted my attorney to get a statement from us... So see you in mediation ....
  • Review from S. A.

    1 star

    05/22/2023

    Owner Randall Sweazy is facing criminal charges for alleged fraud related to Backyard Oasis business practices. There are multiple people who are working on years with deposits paid and no work done. We personally paid a $25k deposit and have quite literally nothing but a brochure to show for it.

    Backyard Oasis Response

    06/01/2023

    Lets start with addressing the lies in your review. Only ONE is waiting "years: for their pool. This client has been under construction for 2 years, because of specific issues that he isn't telling anyone about, that have no bearing on my company. This is based on actual construction issues and other vendors that delayed his build. During his dig, a live spring was hit causing major delays of months while new plans, designs and remedies were decided upon. A typical pool takes about 80 ton of gravel, he has over 400 tons around his pool. Specific issues solely related to his build caused his delay. Now for your claim you gave a deposit for you pool to be built in the summer of 2022, which was last year. We were not even late starting your pool when you started and joined this bandwagon. As a matter of fact, 6 of the people in this were supposed to start construction in 2022 and a few weren't even scheduled to start sometime until after July. I DO NOT give actual start or end dates. I give approximate dates. We were only late because you wanted your pool finished, not contractually late. So your complaint and review is actually invalid since I wasn't even behind schedule on your pool. I was building faster than the industry standard due to Covid. Heres a few more FACTS for you... You didn't even sign your contract until sometime around mid October 2021, with an anticipated beginning construction date of Spring or summer of 2022. You joined this process in JULY 2022. Not hardly a breach of contract. As a matter of fact I had 3 under construction at the time with your next to start. So get your Facts together...

    Customer Response

    06/01/2023

    "Lets start with addressing the lies in your review. Only ONE is waiting "years: for their pool. This client has been under construction for 2 years" - as you stated, we signed a contract in Oct. of 2021 - it's June of 2023 so, yes, we are WORKING on 2 years at this point. I still don't have a pool or a anything to show for my deposit to date. If you were above board, you'd have refunded the deposit at this point.

    Backyard Oasis Response

    11/20/2023

    Yes because you filed fraudulent legal claims against me and I couldn't work on your pool in 2022 when your pool was supposed to be started. There was no guaranteed start date on your pool. But the agreement was spring summer of 2022, once I completed the pools in front of you. You filed legal action in July 2022. I was actually building 4 pools at the time you did this. Yours was next in procession. So NO your pool was not and is only now "years" behind because of your jumping the gun and not waiting your turn. Behind schedule, yes, stealing your money, NO!. But now we are in mediation and we will see what happens!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.