Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought a computer in december 2020 from this company. it was a desktop pc. it stopped working on novemeber 2024. it would not turn on and it blinks yellow. a computer should never stop working after four year. i have other computers in the house that are about 15 years old. it was refurbished and probably built with cheap parts or repaired by technicians who didn't know what they were doing. i hate doing this because i don't want to ruin anyone's reputation but I was very disappointed.

  Business Response

  Date: 03/31/2025

  We can find no record of you or this order from 5 years ago. It is not fair for you to complain about our company after you have used this item without issue for over 5 years. You can contact us for troubleshooting and we will be glad to assist you.  You can also contact your local pc repair company and they might be able to help you.

• Initial Complaint

  Date:12/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I am writing to file a complaint against Blair Technology Group regarding their refusal to replace the internal battery of a laptop I purchased through ******. Below are the purchase details: Purchase Details: Order Placed: August 2, 2024 ****** Order Number: ******************* Total Amount: $414.00 Item Description: ****** ******** **** ***** ******, ** ***** ******* **** ****, *** **** **** ***** **** *** ***** *********** ** ***** ******* ******* ** *** (Renewed) Seller: Blair Technology Group After experiencing issues with the internal battery, I contacted Blair Technology Group via ****** chat to request a replacement. Despite providing necessary documentation and referencing the warranty, Blair refused my request, stating the order was no longer under warranty. Below is an excerpt from our communication: My Request:I informed them of warning messages indicating the internal battery could no longer charge and inquired if the replacement was covered under warranty. I also shared that I had previously replaced the external battery with their assistance and a partial refund. Blair Technology Group's Response:"Thank you for reaching out. I regret that the order is no longer under warranty for replacement. If an additional warranty was purchased, that coverage should be active and may be available for battery claims." While I understand warranties have limitations, the battery defect suggests a deeper product quality issue. Blair’s refusal to address this concern is particularly frustrating given their prior assistance with the external battery replacement. Their lack of support undermines customer trust. I am seeking: Replacement of the defective internal battery at no cost. Assurance that Blair Technology Group will honor warranties and improve their customer support. I trust the BBB can help mediate this issue to a fair resolution. Thank you for your attention to this matter. Please contact me if more details are needed.

  Business Response

  Date: 12/26/2024

  This is hardly an issue to file a BBB complaint. We see that you did purchase a refurbished laptop on 8/2/24. We also see that on 8/2/24 you asked for a price adjustment.  Even though we are not required to "price match" we honored your request and issued a courtesy refund of $36 back to your account.  Your response was "Thank you for processing the partial refund."  Then on 8/10/24 you complained about the used battery "not keeping a charge for more than an hour."  Battery life is unpredictable, but we again offered an additional $20 courtesy refund for the issue. You stated you wanted $32 to purchase the new battery to replace the used battery you received, but you agreed to $20 and you thanked us for it.  You have already been issued a courtesy refund total of $56.  Now, after you have used the laptop for over 144 days, which is well past the 90-day warranty, you are expecting us to issue Another courtesy refund. At purchase, you had an opportunity to purchase an additional warranty but you did not. We believe we have helped all we can, and we are still willing to offer troubleshooting help, if necessary.

  Customer Answer

  Date: 12/31/2024

  Thank you for the opportunity to respond to Blair Technology Group’s statement and provide clarification. While I appreciate their previous assistance, their response does not address the core issue of my complaint: the replacement of the internal battery due to its premature failure.
  
  Price Adjustment Request:
  The price adjustment I requested on August 2, 2024, was based on Blair Technologies listing identical models at different prices on the same day. My request was a straightforward price match, which they honored. This adjustment was unrelated to any product performance or warranty issues.
  
  External Battery Issue and Resolution:
  The external battery began to fail shortly after purchase. Blair Technologies offered a partial refund of $20 as a courtesy, which I accepted. However, this was solely for the external battery, and my acceptance of this refund does not negate the ongoing issue with the internal battery.
  
  Internal Battery Failure and Warranty:
  The internal battery has failed, rendering the laptop significantly less functional. This failure occurred shortly after purchase and reflects a quality issue. While I understand their standard 90-day warranty has elapsed, the premature failure of the internal battery within months of purchase suggests a defect that should be addressed regardless of warranty status.
  
  Resolution Sought:
  I am requesting Blair Technology Group to:
  
  1) Have Blair Technology Group replace the defective internal battery at no cost. They can ship it to me and I'll perform the internal battery.
  2) Have Blain Technology Group reevaluate their warranty policies to provide better protections for refurbished laptops, given the risk of multiple component failures.
  

  I hope this information clarifies my position and demonstrates why my request is fair and reasonable. I appreciate your assistance in resolving this matter.
  
  Sincerely,
  ***** ******

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blair Technology Group knowingly sold me an outdated and defective monitor. I was provided a return label that was not prepaid. So, I am being charged to have UPS Ground pick up the defective and outdated monitor. As a result , I have to drop off this ten pound defective equipment to a UPS drop off point.

  Business Response

  Date: 06/22/2024

  You just received your items on 6/16/24 - less than a week ago. There was no need to complain to BBB for something that was already being handled by you through ******. We are happy to accept the return of your order items.  You already opened a Return Request in ****** and you were INSTANTLY provided with a free return label (UPS #******************).  When you open a Return in ******, then you are expected to return ALL of the items that you received in your order.  Please use this free label to return those items (desktop, two monitors , keyboard, mouse, ********* and wifi adapters.  Once we receive them all, we will issue a full refund to your ****** account.  

  Customer Answer

  Date: 06/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** ******
  

  Customer Answer

  Date: 07/05/2024

  I am rejecting Blair Technology response because they showed lack of care delivering an item that did not work, but this company professes to sell quality products. Also, I have returned the defective monitor to Blair Technology, and I have not received my replacement. I purchased two monitors for work, and this company does not care about that nor do they care about the products they are providing to customers.

  Business Response

  Date: 07/16/2024

  You opened an ****** Return and Request and immediately received a free ****** return label - which you did not use.  ****** typically does not provide pick-up of returning orders.  We also shipped you a replacement monitor which you already received on 7/5/21 at 1:20 P.M.  Yet, you continue to complain and threaten us even though we have done everything to make this return easier for you.  We shipped the free replacement due to your requests. 

  Customer Answer

  Date: 07/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a computer on December 3, 2022. I contacted Blair in April because the computer was not working. I spoke with a young lady on the phone in July because I kept receiving the run around between ******* and Blair Technology. I advised her I needed to get the computer repaired or receive a new one. I was advised that after 90 days it was out of warranty. Which is a blatant LIE, I'm so upset with this Merchant. My kid is home schooled and needed his computer functioning. They then had me to return the computer back to them, I had to pay for the shipping. When they received it back stated they would not fix it or return it back to me unless I paid for it. Where does it state in their policy I have to pay for shipping for one, for 2 how can they hold my property and not fix it. They probably thought I was going to let it go. I'm not though I'm a single mother with 3 kids struggling. They want you to let it go and they keep the property. Their scamming I have a phone call where the young lady was disrespectful to me and lied in the same breath. I want my money from this scamming company. ******* even advised them to fix the computer and return it to me. They refused now I don't need it. I just want a refund?, I purchased a new computer and it's still working with no problems.

  Business Response

  Date: 03/07/2024

  Mrs. ****** purchased a gaming computer from ******* on 11/25/2022.  She chose not to purchase any extended warranties that were offered. She emailed us almost 6 months later in May 2023 and stated: "my computer has stopped working."  We offered troubleshooting and asked her some questions regarding the pc, and then offered to repair the item for free.  We gave her an RMA number but not a prepaid label since she was responsible for return shipping.  She agreed but waited another 5 months before returning the item for repair, at which time the RMA had lapsed and was no longer valid.  She offered no explanation as to why why she waited 5 months to return the item! As soon as we received the pc, we reached out to Mrs. ****** and informed her that this was received without an RMA and due to the condition of the pc, we are unable to complete any repairs to make it functional.  We asked her to provide a paid return label so that we could return it to her.  Mrs. ****** chose not to have the pc returned and never communicated with us after that.  

  Customer Answer

  Date: 03/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. First and foremost I'm gone keep receipts I also have a phone call with one of your employees telling me their is no warranty. I didn't need an extended one when it broke 3 months after purchasing the computer. Yes you sent a label and I didn't get it until one of the representatives at ******* had to send it to me. Blair Technology I'm not sure you want to be untruthful about an Austic child's computer. I kept all of my emails I contacted you several more times Also contacted Walmart. I just got off the phone with ******* again this morning. I will not stop until you stop scamming customers our of their money. It's the CfB Ftc state commissioner I will stop at nothing. You will not get away with taking money out of my kids mouth. Let me send these emails. It's a shame how you continue to lie. If you knew me personally, you would not be trying to scamm me. I'm the right one, I never responded let's read these messages. Also let's chime ******* in on this. They even sent you an email telling you the computer was in warranty and repair it as well. ******* has been even trying to contact your company, you barely ever answer the phone. They just contacted you this morning no answer. BBB contact ******* they will also let you know I've called them at leat 16 times.

  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:01/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me a very bad p c ànd and never tried help they are rude I hade pade to gee Get this 0 P c fix Blair should haves replaced to do day and

  Business Response

  Date: 02/05/2024

  This buyer purchased a renewed desktop computer, monitor and accessories through ****** for $135 on 4/11/23 - over 9 months ago.   He used the item over 8 months before first contacting us on 12/28/23, and even though he was out of warranty, we shipped him a replacement.  On January 3, 2024, *** ***** called us and screamed about his order. He complained that his pc didn't have HDMI, which it was not sold with HDMI.  He then threatened to file cases which he obviously has.  When he called, he refused to answer questions to allow us to assist him with his issue.  We have tried hard to please this buyer, but he is being uncooperative and threatening.  We are still willing to help troubleshoot his issues, as long as he is cooperating and willing to let us help.

  Customer Answer

  Date: 02/13/2024

  The consumer was sent a replacement computer, per the one year warranty for the original system he purchased, that has not work correctly since the consumer opened the box in January.  The consumer requests a replacement for the replacement computer.  
  

  Business Response

  Date: 02/19/2024

  This buyer purchased on 4/11/23 - over 10 months ago - and it only had a 90-day warranty.  He was offered an extended warranty but chose not to purchase it.  We have done all we can for this buyer since he waited over 8 months to complain on 12/28/23.  For courtesy, we even shipped him a replacement. We are still willing to help troubleshoot his issues, as long as he is cooperating and willing to let us help.

  Customer Answer

  Date: 02/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** *****

   

  The computer that they sent was Dead on Arrival (DOA).  How much troubleshooting can you do on a DOA system?  They offered a 90-day warranty on the replacement, but consumer did not receive the computer until 1/4/24.  The consumer was told by Nicole to never contact Blair again.  How was he to get the system fixed if not through the BBB?  The consumer wishes this matter could have been handled better.

  The consumer bought the system on 4/11/2023, which means he still would have warranty coverage.  The system that was sent as a replacement, also still has warranty coverage.  The consumer is willing to work with the business, but he is at a loss on how to get a functioning computer.

  Business Response

  Date: 02/28/2024

  Our Customer Service agents are there to help buyers, not to be threatened and harassed by buyers.  If you are willing to be cooperative, we can certainly help troubleshoot the issue.  Please contact us via email at [email protected], explain the issue you are having and we will have a Technician try to help you.  Thanks.

  Customer Answer

  Date: 03/09/2024

  The consumer e-mailed the business for support in troubleshooting the issue as was instructed in its last response to BBB.  The business stated that it would have a technician assist the consumer.  The consumer emailed the business on 2/29/2024 and has not heard back from it.  The consumer kindly requests assistance.

  Business Response

  Date: 03/21/2024

  The consumer's system is out of warranty.  In the business' previous attempts to assist the consumer, the consumer was abusive, cussed at the technicians and wouldn't even turn on the computer.  The business will not provide any further assistance at this time.

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** Computer (******** ****) from *******.com acting as agent for Blair Tech (Blair Technologies LLC) ["Blair"] on Black Friday. [There was a substantial Black Friday discount.] The computer was DOA. I requested that Blair Tech honor the warranty that was posted on *******.com listing of the item and 'repair or replace' the computer. Blair insists that I 'return' the computer to *******.com for a refund. Blair has not stated it openly that they will not 'repair or replace' the computer. However Blair has insinuated it by not willing to discuss 'r or r' and only insisting that I 'return' the computer. Why would I want to lose my Black Friday discount? I have spoken to *******.com and they have emailed twice instructions to 'r or r'. Those instructions are being ignored. In fact Blair stated "we are unable to provide an exchange label" for shipping for 'r or r'. From Blair's Warranty and Return Information on their website, "All PCs we sell come with a standard warranty of 1 year for parts and labor from the original shipment date." It also says "Blair Tech's warranty includes Technical Support at no additional charge, guaranteeing that your item will not be Dead On Arrival (DOA). If any issues arise upon receipt, we will work diligently to resolve them. If repair or replacement is necessary, we will address the problem and return the item to you." From my point of view, Blair is refusing to honor its warranty. I don't want to lose my Black Friday discount and I want the computer repaired or replaced as per THEIR WARRANTY.

  Business Response

  Date: 12/06/2023

  We sincerely apologize for the issue here.  *** ***** purchased from ******* on 11/23/23.  Our warranty with ******* states that we offer free technical support, and we accept returns within a certain time period.  *** ***** is within the time frame to return the item for a refund.  We do not accept items for repair as per our Agreement with ******* since some of these returns are done through their store and it takes weeks for ******* to deliver the returns to us.  *** ***** has received a free label and when the item is returned, we will be happy to issue a full refund.  

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** *****

  Complaint ID: ******** The solution proposed is totally inaccurate. As can be seen, ******* supports my request for repair. What is claimed as part of their agreement with ******* to only have refunds is wrong. If so, why would ******* send email requests (which have been included in the complaint) to have the computer repaired? The company is trying to avoid accepting a legitimate warranty claim. The company's customer service is extremely poor as can be seen not only on the BBB site but on several other sites including their ******** page. The company is making false statements about their arrangement with *******. The company needs to accept it's responsibility to repair my computer.

  
  

  Business Response

  Date: 12/07/2023

  We sincerely apologize, our ******* warranty is slightly different since we do not offer repairs, only parts replacements and refunds.  If you let us know what the issue is with the pc, we are happy to provide technical help.  

  Customer Answer

  Date: 12/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  See statements attached.
  
  Regards,
  
  ****** *****

   

  ---------------------------------------

  I am rejecting the business’ offer because after speaking with *******, they do not have any special warranty arrangement with the business. Per ******* the customer is covered by the seller’s (business) warranty. Blair Tech has their warranty listed on their website. ****************

  Per my conversation with *******’s Customer Service they said what the business stated, “… our ******* warranty is slightly different since we do not offer repairs, only parts replacements and refunds.  …” is incorrect. ******* expects the seller to warranty their computers under their standard warranty.  ******* has sent an email to the business stating as such. 

  Additionally the business’s offer creates a Catch 22. To determine what parts that need to be replaced the computer needs to be repaired. Yet the warranty on *******’s product page for the computer states, “UNAUTHORIZED  REPAIR  ATTEMPTS  WILL  VOID  ANY  AND  ALL  WARRANTY”. No authorized repairs were offered. I presume nothing from the business.   

  I do not trust the business because when they offer what seems somewhat “reasonable” is in fact a underhanded way to void the warranty. 

  I request that the business honor the warranty as stated on Blair Tech’s website, ****************Since the computer was DOA (Dead On Arrival) it should be repaired as is stated for a DOA computer. “Blair Tech's warranty includes Technical Support at no additional charge, guaranteeing that your item will not be Dead On Arrival (DOA).” 

  Repeating my decision, I reject the business’ current offer. 

  Business Response

  Date: 12/13/2023

  Please return the item and we will replace or refund it. Thanks for your help.

  Customer Answer

  Date: 12/14/2023

  Better Business Bureau:
  
  I accept the decision of Blair Tech providing they do what is necessary under the warranty for a return. Please send a prepaid return label and a return authorization.

  My acceptance is conditioned on receiving the return label and return authorization. Please send to ******************** and to the BBB, so they can confirm you are in compliance with your decision to repair or replace the computer.

  Regards,
  
  ****** *****
  

  Customer Answer

  Date: 12/14/2023

  I am now satisfied with Blair Tech's decision. I received the Return Authorization and the return shipping label. You can close my complaint as customer satisfied.

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2 new desktop **** computers from Blair Technology through ****** June 16, 2023 order #*********. Spent $454.59 on what was sold to us as 2 brand new, not refurbished desktop computers. One of the computers quit working today and after 8 hours on the phone between ****, ******** protection, ****** and emails with Blair- we learned from **** the computers we bought from Blair are 5 year old refurbished computers. Blair Tech. is uninterested in resolving the problem as their warranty with their used product they sold as new only lasted 90 days. Blair has washed their hands of my issue and offer no help. Problem is, they sold refurbished as new. ************************************************************************************************************* **** has attempted to resolve the problem by doing a diagnosis over the phone and sending a tech out possibly next week. We don't know if it will fix the computer but we are hopeful.

  Business Response

  Date: 12/06/2023

  We sincerely apologize for the issues Mr. Hunt is having. These ****** ads belong to different vendors and they are subject to change without notice. The original ad stated that these are refurbished items, since we only sell refurbished pc's. Somewhere along the line, the ad was changed to remove that word, but the heavily discounted price for the refurbished items remained the same. These items sell "New" for around $800 to $1200 each - your cost was $210 each. This order was from 6/16/23 and had a 90-day warrranty which expired in September. We are still ready to provide technical help for these pc's.

• Initial Complaint

  Date:10/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blair Technology Group, LLC 4314 Boron Drive,Suite D Covington, KY 41015-1721 173.46+ 13.01 tax = 186.47 - 134.43 = 43.04 June 9th 2023 refund of 158.50 Sept. 15th, 2023 Blair Tech is an unscrupulous criminal company refurbishing old used Dell mini body business computers culled from bulk sales of defunct and auctioned off bankrupt businesses, then they slap in the cheapest garbage components they can obtain from China and other overseas after market off brand resellers, repackage to unknowing Consumers (like myself), and make huge profits for themselves while customer after customer complain vociferously on the various sites they sell, about how these trash computers do not work, have missing parts, are corrupted in various ways, the list goes on. Blair Computers even lies about who they are, what they are, and what they sell right on their ****** Marketplace Seller Page at ***************************************************************************************###-###-####************************* They have an atrocious rating, pages upon pages of complaints (just on ****** alone) of missing items, the wrong computers being sent, broken computers, damaged computers and components, the list goes on. They should be shut down for defrauding the general public.

  Business Response

  Date: 10/11/2023

  We apologize to the public for this buyer's tirade.  He ordered from us through ****** on June 8, 2023 - which we provided a 90-day warranty through ******. We shipped him a Dell desktop, a 24" monitor, keyboard, mouse and wifi adapter - all for only $173.46.  He asked to return his order 89 days later even though he had never complained about the pc in that time. We gave him a free label to return all of the items for a full refund. However, he only returned the desktop -- not the 24" monitor that was shipped to him for the bundle deal. We have photos of his return being processed showing that no monitor was returned. His refund was docked for the cost of the missing 24" monitor which was a minimal amount. We sent him a message asking him to return the monitor and we would complete the refund - but he issued threats instead. In our defense, we have thousands upon thousands of satisfied customers. We have been a valued vendor on ****** for many years, and we are recognized by ********* as the world's #1 ********* Authorized Refurbisher! Inside the industry of renewing computers, ********* has deemed our renewal quality and customer service as the best of the best. This buyer refuses to return the 24" monitor and is threatening us for a refund and trying to keep the monitor.  Normally, we would be happy to resolve his issue but he is making it extremely difficult.  We have asked him repeatedly to return the monitor for a full refund, but he is refusing to return it for his full refund. 

  
  

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date: 12/12/2022 Purchased from: *********** Order #: ******* *** *** ** Item: **** ******** - #****** ***. I registered at Blairtech.com and it advised of a year warranty. Once my computer stopped working in July I requested help. I was told because I purchased it from ******* the manufacturer warranty of a year would not be honored. Iasked how much t would cost to fix it. I was told they would nt even try to repair it. I feel scammed. My 73 year old Mother bought this computer for me for Christmas. We are both disappointed with Blairtech. I want it replaced or repaired I did registered my computer under my ****** email address ************************

  Business Response

  Date: 09/28/2023

  We apologize for the issues he is having.  Unfortunately, this order only had a 90-day warranty.  ******* offers extended warranties but this was not offered for this order.  If there was an extended warranty with the order, it would be listed on the paid order itself.  I do see that we have been corresponding with the buyer and trying to help resolve the issue.  Buyer asked us to recommend a repair facility, but since we are in KY we were not familiar with local pc shops in his area.  Buyer stated in a message to us that said: "I have a warranty card that says one year warranty."  If he could provide us a copy of that card, we might be able to assist him.  We are offering troubleshooting for his issues.  

  Customer Answer

  Date: 10/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I do not accept there repsonse. I have done further investigation and fund several customers have been deceived by this unscrupulous company who now s constantly emailing me with offers for anew computer.

  I deserve to have my computer replaced or repaired.
  

  
  

  
  
  Regards,
  
  ***** ********
  

  Business Response

  Date: 10/12/2023

  We are sorry that *** ******** is still unhappy.  Unfortunately, this order only had a 90-day warranty.  Any extended warranty would have been offered by a different Walmart vendor.  Warranties only cover hardware issue, not software issues.  I do see that we have been corresponding with the buyer and trying to help resolve the issue.  We asked buyer to provide a photo of the warranty card, since he stated "I have a warranty card that says one year warranty."  He did not respond regarding that request.  If he could provide us a copy of that card, we might be able to assist him.  However, we are offering troubleshooting for his issues.  

  Customer Answer

  Date: 10/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***** ********
  

  Customer Answer

  Date: 10/13/2023

  This card was in the box with the computer. Once I registered it with email address ************************ it said I had a one year warranty. Now that the product stop working I am being advise that was not for me only customers who purchased the computers directly from Blairtech. Then why did I receive a warranty card to complete?

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refurbished **** desk top computer which Blair Tech offered on ****** which was sold with a warranty. The computer was not properly refurbished it would not accept any command to allow a typed in password or any letter. I made numerous calls and emails to Blair to get support to fix the problem but every request for help was ignored or answered with a request to buy more products. I am an 80 year old senior and feel like this company has used me due to my disability. The order was paid for on 07/17/23. The refurbished computer was shipped without a packing list or order number and they have been continually malicious by making it overwhelming to resolve any warranty

  Business Response

  Date: 08/30/2023

  Buyer purchased through ****** a refurbished **** desktop pc, monitor, and keyboard/mouse on 7/17/23. This came with a 90-day warranty. We supply a “User Guide” with every order we ship, complete with instructions on how to hook up the monitor. He contacted us on 7/19/23 because he didn’t know how to use his monitor, stating: “The item has arrived, but it does not have an instruction manual on how to use the monitor." If he had looked inside the plastic bag that was shipped with his order, he would have found the User Guide and all cords provided.  We replied to his message on 7/19/23 (within 16 minutes) and asked him to let us know what assistance he needed.  He never replied to our message, but instead opened a Return Request through ******. He received a free label from ****** on 7/19/23 (UPS #******************) but never bothered to return the items and never sent us any more messages. We sincerely apologize for his issues sand we tried to help, but he never replied with any more messages.  All he has to do is use the free return label, and we will issue a refund when all the items are returned to us.  If he still wants to keep the items, he must contact us through ****** and we will help in any way we can.