Complaints

This profile includes complaints for Sun Tan City's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sun Tan City

  101 Catalog Dr Elizabethtown, KY 42701-4036

• 

  Sun Tan City

  2300 Bardstown Rd Louisville, KY 40205

• 

  Sun Tan City

  3830 Ruckriegal Pkwy Louisville, KY 40299

• 

  Sun Tan City

  187 Adam Shapherd Pkwy Shepherdsville, KY 40165

• 

  Sun Tan City

  5016 Mud lane Louisville, KY 40291

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** the store manager (don't know the last name) at Sun Tan City. Address 2*** ******** ** ***** **** ********** ** *****. This is the 3rd time I have come to the store and been told "they have already shut down all the equipment and can't start it back until the morning". This last time on 06-02-2024, I was told they couldn't serve me. I finally held my ground and said that's not true and that's not how this works. This took a lot for me as I'm terrified of confrontation. In April 2024, I was sold on an upgraded package. This is a 1 year all inclusive package. When I purchased this package they said it did include teeth whitening as well as unlimited use of the beds and sunless beds. There was another worker there who was shocked as well. I have a video from when I walked out getting his name. It's large, so I can't send it as an attachment in this complaint. My issue is, I have been refused service 3 times and lied to about the all inclusive package. I have been going to sun tan city for 5 years now and this has happened all in the span of two months.

  Business Response

  Date: 06/04/2024

  Good Afternoon! 

  Good Afternoon! We are going to forward this clients concerns to the proper management for review, and we are thankful for this being brought to our attention. At Sun Tan City, it is our goal to offer excellent customer service on every occasion to ensure the most indulgent and relaxing environment for our clients. We greatly appreciate this feedback. Regarding the teeth whitening, all Instant/VIP members will receive 50% off of the LED Teeth Whitening Session unless this specific service is already running on sale as a part of a current promotion that does not allow additional discounts to be added to the already discounted price. As a courtesy, for your inconvenience, we have added a courtesy session to the clients account that will be available to use at their convenience. In addition, we will be sure your comments and suggestions are forwarded to the proper management team for review. 

  
  Thanks! 

  Customer Answer

  Date: 06/05/2024

  
  Complaint: ********
  

  I am rejecting this response because: A free teeth whitening session is great, and appreciated. However, I feel this treatment from an employee (same employee every time) is wild.  I have been with Sun Tan City for 5 years now. I would like to believe this issue and my loyalty deserves more than a simple " we will send this on and here’s a free treatment."  
  
  Sincerely,
  
  ******* ***********

  Business Response

  Date: 06/11/2024

  Good Afternoon! 

  To clarify, the courtesy session is not a free teeth whitening kit. The courtesy session is a free all inclusive tanning, sunless, or spa equipment visit that will not expire for two years due to the inconvenience. We have forwarded the concerns brought to our attention over to the proper management, and are happy to see that the client was able to successfully spray tan on 6/7/2024. 

  Thanks! 

  Customer Answer

  Date: 06/16/2024

  
  Complaint: ********
  
  I am rejecting this response because: after this experience he came up to me in a very condescending tone saying "how was the wedding, I hope it was real good."  I head them talking about me reporting him while I was spray tanning.  They also, talked about how I'm so young and have "weird legs".  I have a bone disease so, can't help that. I'm not sure how you allow people like this to work for you.   You offer free teeth cleaning in response to someone be inhuman to your customers. 
  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw only that Sun Tan City was running a $.25 trial and I decided to try it. I signed up for the trial on May 27th. have a medical issue that I decided to try tanning to resolve. I went that day to use the trial and it wasn’t even in the system. The nice lady at the front let me use the bed without the membership on file. I signed up for the highest membership and was going to lower the membership before it was charged a month later, due to it being more affordable. I got charged $110 dollars on June 1st. I emailed them and asked for a refund and the lady said that there was an agreement. She said this specifically, “ Thank you for your inquiry! We apologize sincerely as all of our billing is sent on the 1st of each month, this was stated in the membership agreement that you signed when joining this membership. Unfortunately as your agreement states all cancellations must take place before the 1st to avoid billing for that month, a monetary refund request typically would be denied. We can go ahead and cancel this membership if you would like, so that you will not receive billing for any further months. If you would like us to cancel this for you, we would be more than happy to do so!” I did not sign anything that said such information. This business practice is ridiculous. It’s a bait and switch scam! I want my refund. It is sad because I would have continued my membership on a more affordable plan. I cannot not afford $110 a month!

  Business Response

  Date: 06/03/2024

  Good Afternoon! 

  This client signed up for their VIP All Access monthly membership online on 5/30, and was charged $0.00 to join due to the promotion we were currently running. Our payments process the first of every month, and on June 1st, the client was drafted for the membership they chose to sign up with. When you sign up online, you must acknowledge the membership agreement before finalizing the purchase/transaction. The client is actively using the services as recent as 6/1, and if they wish to switch to a cheaper membership price/level or cancel their membership, the are welcome to do so through their online account or at their local salon before 7/1. 

  Thanks! 

  Customer Answer

  Date: 06/03/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  this Was not clearly communicated. I used the salon on 6/1 due to me believing that I was under the trial. This is bad business practice. Why would I only sign up for the week and then be charged  this makes no since. 

  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 06/04/2024

  Good Afternoon! 

  The terms and conditions of how our memberships work are stated before clients finalize their membership purchase. Unfortunately, a client cannot sign up for a membership for 1 week. The client is able to use the services the remainder of June, and if they do not wish to tan in the month of July, they must cancel before July 1st to avoid being drafted for July's membership payment. 

  Thanks! 

  Customer Answer

  Date: 06/04/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  I did not see such agreement. 
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 06/05/2024

  Good Afternoon! 

  I have attached the clients membership agreement. 

  Thanks! 

  Customer Answer

  Date: 06/05/2024

   
  
  
  Complaint: ********
  
  I am rejecting this response because:
  You should make this more clear. I never saw this when signing up. Cancel my membership now so I am not charged again. 
  Sincerely,
  
  ***** ****

  Business Response

  Date: 06/05/2024

  Good Afternoon! 

  We have cancelled the clients membership at this time. They will not be billed further. 

  Thanks! 

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into Suntan City in lexington Ky 40509, Hamburg location on February 27, 2024 wanting to use a promotion that is called a tour of the city. It was $19.99. When I walked into Suntan city I was greeted by a worker named ********* I told her what I wanted and she told me it was $24.99 if I bought I from in store and not online. So I told her I would buy it online and to give me a moment to purchase it. She proceeds to tell me that if I unfreeze my membership it would only be $29.99 a month, and I could tan more than just getting the promotional deal of the tour. After she convinced me to go ahead and unfreeze my account she told me that she would contact the support people and override my previous membership that I was paying. She also stated if I notice I was being billed more than $29.99 to let her know. I tanned and left. Today is may 20th. I was looking on my bank statement and noticed I was being charged $69.95 monthly so I went back to ******* and told her what was going on. ******* proceeded to tell me that it was my fault for not checking my bank statements monthly. She told me that there are no notes on my account about the agreement. She also stated that I was "Angry" when in fact I wasn't and she told me I had to call a number and most likely I wouldn't get my money back for the difference they over charged me because it's been too long. This is not the first incident with ******* I have had. She has lied about prices of products. Rings me up and once I ask about the price she says that she can't give me a refund.

  Business Response

  Date: 05/31/2024

  Good Afternoon! 

  This client contacted our Customer Service Department today, and an agent was able to successfully place them in the new price point of $29.99. A refund has also been submitted for the difference between the two membership price points for the three months that they were drafted at the $59.99 price. We have added an inclusive session to their account for the inconvenience and miscommunication. 

  Thanks! 

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 11, 2024, I went into the Auburn Maine location to purchase a tanning membership. I signed all the documents, "swiped" my card, and was told a receipt would be emailed to me. This transaction was in the amount of $82.47, the cost of a pro-rated monthly membership. I left that day, assuming I had indeed paid for a membership however, over the next 24 hours, I hadn't received any receipt nor did any charges post to my bank. On May 12, I went back into the location to inquire about this and to "tan" only to be told that I was not charged for a membership the day before as the associate only "added my card to be on file" but did nothing else. So, believing that it hadnt gone through previously, I signed up "again", and was charged $89.60, was given membership credentials and went tanning that day. On May 13, I discovered that I was indeed charged for the transaction on the 11th, so I paid for a membership twice. I went into the location and was immediately recognized by the associate and before saying anything, she stated her manager informed her of the mistake and a refund was issued but it would take at least 7 days! I said that was unacceptable and I wanted to cancel the membership immediately. She said she was unable to do so and to contact customer service. 5/14, I had to use online chat with Suntan City. I was told the refund would be in 7-14 days!! And as a "courtesy" they cancelled my membership for me, though she couldn't provide me any proof as I asked for an email confirmation. She directed me to log into my account to see changes. I am unable to log into it, agent said shed email me credentials to access it, and NEVER did. I want an ENTIRE refund for both transactions!! I have to wait 2 weeks while my bank account accrues fees for being overdrawn due to THEIR ERROR. They cannot provide me any proof of anything??!

  Business Response

  Date: 05/15/2024

  Good Afternoon! 

  This client signed up at their local salon on 5/11/24, and was charged 82.47 at the time of sign up. On 5/12/24, the client went back to the salon and the membership did not appear to be on the clients account, as they had a duplicate profile in the system. One had the membership they purchased, and one did not. They were signed up once more for a total of 89.60. Since then, these accounts have been merged so this does not happen again in the future. We have attempted to contact this client to obtain CC information for the refund to process back to. The refund total is both prorated amounts, excluding the eyewear purchased on 5/12, for a total of 161.53

  Thanks!

  Customer Answer

  Date: 05/15/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  Suntan city in no way has tried to contact me as they state they have. They have my credit card information on file as well so I feel this is false. I spoke with their customer service and was told it would be 14 days before they “approve “ my refund. I would accept the offer if I believed they were actually doing what they claim, however they have yet to contact me 
  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/15/2024

  Good Afternoon! 

  We were able to get in touch with this client, and as of today they have been successfully refunded. 

  Thanks! 

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email encouraging me to come back to Sun Tan City since it had been a few years since I had been. The email said 19.99 flex plan and 0 monthly membership fees. I didn’t think the membership fees applied to me since I had already paid them and was a member previously; but the 19.99 a month sounded good so I bought the package. To my surprise it charged me a membership fee. I asked the salon and the said they merged my accounts and customer service would refund me my money. Later I was told it was because it was a while since I had been there and the were recharging. Then I was told I opened the membership just days before the actual promotion. This promotion is why I opened the membership. When I told customer service I was closing my account they didn’t seem to care. Want to share this with their future clients so they can see how they are valued. They decided the $20 fee was worth losing someone that was spending was more than that in upgrades daily.

  Business Response

  Date: 05/13/2024

  Good Afternoon! 

  This client signed up for our very limited time promotion, where they received our Fast level membership for only $19.99 a month. This membership came with a $20 enrollment cost, and the client would also paid the prorated amount for the rest of the days remaining in March. The screenshot of the promotion the client sent in was a $0 down even that took place days after the client joined. As a courtesy, we have submitted a refund for the $20 enrollment the client paid at the time of sign up.

  Thanks! 

  Customer Answer

  Date: 05/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******* 

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a spray tan membership with this company for 6+ years. $29.99 a month. I have been overall happy with this company until my current issue. I found out I was ******** and put my account on hold at the Jeffersonville location with an employee, after that I was charged twice $29.99 and $48.48. I tried to contact customer care and resolve and let them know my account was supposed to be on hold. I got a rude uncaring response that I owed it. I did not use the service they were charging me for so obviously I did not owe it. I was pregnant and did not need the stress so I disputed with my bank the charge for $48.48 and let the $29.99 slide. My bank found the dispute justified and refunded me my $48.48. Now this company is telling me i owe them that due to the incompetence of their employees. I would like to resolve this and have spoken to 4 customer service agents to try and make this better and resume my membership. As a long term customer the lack of caring and understanding that their employee made a mistake has led me to leave this complaint.

  Business Response

  Date: 05/13/2024

  Good Morning! 

  Our policy is that when we receive a chargeback from a disputed membership draft, we lock the account and place a balance due of the disputed amount, as this is a membership draft that is owed to the company. If the client no longer wished to be charged, they would need to place a "freeze" on their membership or cancel. When this client reached out to our Client Services Department, we asked for them to provide their proof of freeze or cancel and they were unable to do so. We can see that the client has not utilized the services since December 2023, and due to this, we have removed the lock and balance due of the 48.48 as a courtesy. 

  Thanks! 

  Customer Answer

  Date: 05/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***** 

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 5th , 2024, I went to Sun Tan City in Louisville, KY and asked for 1 month of tanning. I specifically informed the sales associate that I only wanted 1 month of tanning and no more than that. She told me that I had until the end of the month to use up my tanning visits. I already knew this because I have purchased 1 month tanning packets many times in the past, at this location. I looked on my bank statement to check on an unrelated issue and noticed that they charged me again. When I asked the manager of this location why I was charged again ,she told me that I was charged again in May in order to complete the purchase for the month of tanning I paid for in April. If I paid for a month of tanning in April ,how does paying again in May complete that April payment? This doesn't even make any sense. When I told her that I want my card taken off of my account because I am not going to continue to be charged again for a service I already paid for, and that I wanted my refund. She told me that she can't refund me but she can cancel my membership. I told her that I never signed up for a membership, I only wanted 1 month of tanning for April. She just looked at me and said well someone should have explained to you what you were signing up for and gave me a paper to fill out to cancel a membership that I never signed up for to begin with. So I am paying for a mistake that their employee made , when she signed me up for something I never agreed on. I just want my refund.

  Business Response

  Date: 05/03/2024

  Good Afternoon!

  Our locations do not offer a 30 day pass, but instead, a monthly membership where a client can tan and pay for a month at a time with easy automatic payments based on the billing information the client chooses to place on file. As a courtesy, we have submitted a refund for May's membership draft and have cancelled the membership. 

  Thanks! 

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up and paid for first month Fastest membership on 4/4/2024 wanting to only do 1 month in preparation for vacation (told the employee that was my plan before signing up). I go in 4/26/2024 to cancel before leaving for vacation. They tell me I have to wait until 5/1/2024 after another charge is made in order to cancel. All I wanted was 1 month. I have no need for a second and don’t want to pay another month.

  Business Response

  Date: 04/30/2024

  Good Afternoon! 

  This client's membership was cancelled today, 4/30/2024, and they will not be billed further. They are more than welcome to tan today, as it is the last day their membership will be active. 

  Thanks! 

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to purchase a monthly membership, agreed to the yearly of the faster because I was going to do the all inclusive one for 2 months, so she said it was only about 50 more to do the faster for a year, but I logged in to my account the next morning (literally 12 hours later) and it says I only have the fast package. I payed 330 with tax, and that doesn't even make sense monetarily for the fast since the faster is 249 for a year. I contacted their customer service, who I was very kind and understanding with, who said they couldn't match what I was promised. I asked for a refund and they said they can put in for it but it would likely be denied because their managers don't like to give refunds. I asked for a manager to call me because I literally contacted them within 12 hours due to their issue. I was promised a call back. I've never been called. Their Facebook team messaged me and told me that my refund was denied because they won't give money back on subscriptions. I asked for a manager to call again. Nothing still. They won't return calls, won't provide the promised service, won't give me my money back.

  Business Response

  Date: 04/10/2024

  Good Afternoon! 

  After reviewing the clients account and corresponding with the salon management, we were informed that the manager who signed this client up was very clear on the membership she was purchasing and the upgrade points that were being added on. This refund was originally denied, and a Supervisor of our Client Services department offered to place the client in the Faster level instead of the Fast that they paid for and remove the upgrades, however this client denied this accommodation. After further review and in hopes to retain this client in the future, the refund was resubmitted and approved today for everything they purchased in the salon on 4/3. 

  Thanks! 

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks ago I signed and paid for 1 month of tanning. I did this for health reasons and so I wouldn't burn this year. I paid $77.00. I was going to freeze the account before the month was over. I have been 5 times in two weeks. I noticed where they took out again,$77.00 so I go there to dispute this. They tell me it was because I got it in middle of month so I didn't get a month,only 2 weeks but now since it was taken out again I have a month now. This is Not what I signed for.I signed for 1 month and was going to end it before the month was over. They say there's nothing they can do about it to go on app. The app doesn't help at all and the number to Suntan City tells you to go to app.. Please Help.

  Business Response

  Date: 04/04/2024

  Good Afternoon!

  After further review, the client paid $40.36 to join on 3/13.They also purchased product for an additional total of $102.03. When a client joins, they pay the prorated amount for what is left for the rest of the month, and our memberships draft on the 1st of every month. The $40.36 was for the remaining days left in the month of March, and on 4/1 they were drafted $77.83 for the full month of April. This is explained at the time of sign-up, and it also stated in our membership agreements. Since this is the first membership the client has had with us, we have submitted a refund for the month of April as a courtesy and to accommodate any confusion. 

  Thanks! 

  Customer Answer

  Date: 04/06/2024

   
  Complaint: ********
  
  I am rejecting this response because: This is a lie. I was given a chart with the pricing for a month you could choose one of the following..fast, faster or fastest. I asked for a month of faster and told I had to cancel within the month or I'd be charged again. I'm NOT the only one having problems with this business. In this day and TIME, you shouldn't be lied too and have to go thru hoops, loopholes, and salespeople just to get a tan. Outrageous! I know some parents of the girls who work at Suntan City. They really should quit whispering in front of customers when asked questions. Shouldn't they know them. I was also cheated out of two weeks of tan not just overcharged. ...There were two more complaining of your lies while I was there complaining about mine. Maybe someone needs to start a petition on this business, names and all. I already know many. I did not buy a membership, I paid for tanning, period! 

  
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 04/09/2024

  Good Afternoon! 

  We understand the client's frustration and apologize for any confusion. The client is not missing out on two weeks of tanning, as they only paid the prorated amount for what was left for the rest of March. We are refunding them April's draft as a courtesy, regardless of us having a signed agreement on file stating they understand and agree to the membership terms. We do not have 30 day passes where a client can pay for one month and this begin the day they join. When you sign up and choose your bed level, you pay a prorated amount for the rest of the month, and our membership payments draft on the first of every month which is providing you with the full month at the membership price point. These memberships are open ended, and recurring. However, this client will not be billed further as we have cancelled the membership. 

  Thanks! 

  Customer Answer

  Date: 04/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me although when I walked into business I asked for 30 days of tanning not a membership to NOTHING!  0 stars and I will be giving this money to charity to Children's Home as I have been doing but I bet those business doesn't give to no charities their too busy with their fake membership garbage. What happened to just a tan?
  
  Sincerely,
  
  ******** ***** 

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