ComplaintsforFischer Homes Greater Cincinnati

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We closed on our home two years this may with Fischer homes. This past weekend we were cooking and our first floor filled with smoke. We went to fan our smoke alarm and could not find out. We then realized Fischer homes did not install a fire alarm in our entire first floor. This is a huge urgent safety matter. We have attempted to reach out and no one will respond to us to fix dangerous safety matter. I am nervous to sleep until I get a fire alarm installed to insure the safety of my family. They also gave us the wrong lot we chose and paid for. The built our house on the wrong lot with a hill in the back yard they then tried to “make it up to us” by installing vinyl flooring which is already coming apart. This company is not being held accountable for the wrong things they do.

  Business response

  05/20/2024

  Fischer Homes reached out to our customer the same day that we received this information. Our ********** Customer Care Manager (CCM) made an onsite visit and confirmed the 1st floor smoke detector was not installed per plan. It was wired correctly, but covered up by the drywall trade partner. The five smoke detectors and two combo-carbon monoxide/smoke detectors were in place on the second floor. 

  The CCM purchased a few battery-plugin type smoke detectors and scheduled the electricians for the next day. The smoke detector is know installed.

  We apologize for this error, and have spoken with our drywall trade partner about the matter

  Regards,

  Fischer Homes
  

  ********** Division

   

• Initial Complaint

  04/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  For over 2 years I was adamant about building with Fischer Homes. When I wasn't able to, I pursued purchasing a home that had already been built. When that feel through, I was told I would get my deposit back. I have reached out to several offices and associates after the fact with no response. I just want my deposit. I was supposed to get it back and now no one wants to communicate.

  Business response

  04/12/2024

  Dear Better Business Bureau,

  Fischer Homes and the prospective purchaser have worked out an amicable resolution. 

   

  Regards,

  Fischer Homes

  **********

   

• Initial Complaint

  03/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Fischer had sold me a premium lot because of the wooded view however the wood view has be torn down and is no longer a wooded view. After the sale associate stated that they would Not develop behind my home.

  Business response

  04/03/2024

  Dear Better Business Bureau,

  Fischer Homes has looked into our customer's issue, and found the following. 

  > Fischer Homes did not own the property behind our customer, so the Sales Counselor would not have known what the privately owned land would be in the future. They are trained to respond that there's no way of knowing what might happen with private property in the future. 

  > The lot premium was not in place for the woods behind the home, the home directly across the street on a corner cu de sac lot paid the exact amount. They have a home directly behind them. 

  > The dead end open streets running to the property, would suggest there might be future development, should the private owner decide to sell. 

  > The property behind his home was bought by a different developer/builder in NKY, and they are in process of developing it.

  We hope this clears a very upstanding Sales Counselor (now a Sales Manager) from the deceptive sales claim. 

  Regards,

  Fischer Homes

  Northern Kentucky

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Feb 23rd closed on home. 2 weeks later fischer lied to us and all the woods in backyard are being demolished for miles we paid premium lot fees for wooded site. Also plans we saw didht show them going this far they taking out entire national forest of trees and burning them in our back yard and left them burning all night long after workers left. Im worried about them causing a wild fire to break out this is criminal to destroy entire woods when the one new street going in is already in place half mile from US. Fischer homes lied to us and our neighbors charging them 6k lot fee.

  Business response

  03/15/2024

  
  Dear Better Business Bureau,
  It is unfortunate to hear that our customer is upset about the continuation of their community. The development plans were not available to the Fischer Homes associate that worked through the Construction and Purchase Agreement of this home.
  The Fischer Homes Sales Counselor involved in this purchase is an upstanding accomplished associate, who is also one of our Elite Coaches. When I talked with her about the allegations made by our customer, her response did not surprise me; When I walked the homesite with this customer, he did ask if the trees would remain. I always answer that question the same way,” Unless you own the land, I can never promise what could happen in the future".
  If the recorded plat shows “flood zone” on the property behind your home, it does not mean that there will never be additional development in the future.
  

  Again, Fischer Homes does understand that the customer would prefer no further development behind their tree line, but it is how communities grow. It opens the door for more excited new homeowners to realize their dream of owning a new home is such a vibrant neighborhood.
  

  Thank you for allowing Fischer Homes to respond to this matter.
  
  Fischer Homes
  Northern Kentucky

  
  

  Customer response

  03/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** *******
  

  Customer response

  03/26/2024

  The issue with them burning all the forest behind us has caused health issues in the environment. It has caused smoke to get into our dryer vent and now it smells really bad to use the dryer. The fans in the house smell and we have ashes all over our home on roof and driveway. What They are doing by burning all the forest directly straight behind our new home is bad for our lungs and our eyes are burning its so bad outside we can't take a walk or anything. Also smoke is so strong it's getting into our home and all air ducts who is responsible for any damage to are health or our home over poor buisness practices with burning entire forest Right behind us. Their has to be a better way than to cause so much pollution in our neighborhood. 

  Business response

  03/28/2024

  Dear Better Business Bureau,

   

  Fischer Homes has reached out to the development company performing the work on this land, and they have agreed to cease the burning. Although they are within the permitted burning regulations for this development, and thought the smoke was traveling away from the community, they are bringing in chippers to breakdown the trees being removed. 

  The development company is contrite, and will refrain from any further burning. 

  Regards,

  Fischer Homes 

  Northern Kentucky

• Initial Complaint

  03/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our driveway is the only one in the neighborhood that looks this bad. The fact that this driveway looks awful after a few winters shows poor performance of work. Every day that passes by, it is getting worse. “You can just come by and scrape it right out”. The driveway is not performing as designed. This was not the first time it had happened. In 2018 homeowners from HIllar, Ohio had their issues with Fischer Homes and it was covered at local news, ABC6 and FOX28 Columbus. There were numerous families with varying age and degree of deterioration. Statement from new coverage: “A similar problem was highlighted in Hilliard Preserve where we visited 11 driveways with varying age and degree of deterioration. Karin C***, a construction professor at Columbus State Community College, demonstrated with a sponge and frosting what could be happening at ***** Friend’s house.“This is either they overworked the concrete or they added too much water to the concrete and now it’s delaminating,” said Cash.” We are asking for help to resolve this matter, it is absolutely unacceptable to have this happen to our brand new driveway at our brand new house.

  Business response

  03/19/2024

  Dear Better Business Bureau,
  Fischer Homes requested an experienced concrete professional make a site visit to review the driveway concern sent in by our customer.
  

  He performed a visual inspection of the driveway and sent us the following statements:
  

  Scaling was observed on the slab. Most of the scaling was along the path of the vehicular traffic leading up to the garage doors. This pattern suggests damage due to deicing chemicals introduced from the roadway by vehicles. Although surface mortar scaling is not desired, it is generally a cosmetic issue not affecting the integrity and application of the slab and therefor may not require repair.
  

  Fischer Homes believes this to be the case as well. If the driveway was not sealed with a penetrating sealer as we suggest in the Homeowner Use & Care Guide that that we provide to our customers. The Calcium Chloride in road salt melts off of the owner’s vehicle and causes cosmetic damage to the concrete.
  

  The structural integrity of the concrete is performing, but the cosmetics have been damaged by the calcium chloride in the deicing salts. This unfortunately can happen even when the protective sealant is applied, but the likelihood is low.
  

  Thank you for allowing us to perform the research and respond accordingly to this matter.
  

  Fischer Homes
  Cincinnati

  
  

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We signed with Fischer Homes on 02/05/2024 to build a home. We had two separate appointments at the Fischer Homes Design Center both of which we asked AT THAT TIME if we would be required to put more money down than what was previously agreed to. At that point Samantha, our design rep, went to check with Victory mortgage to which they explained we possibly may need to bring more money to close which is fine. This was at our first design appointment on 02/21/2024. At the second design appointment on 02/28/2024, we asked Samantha multiple times during our meeting with her regarding needing to put more money down now. She stated that was not necessary as she had already checked and the amount she collected was indeed the correct amount. Much to our surprise we had our sales representative, Jacob call us at 530p on a Friday evening to say that we owe an additional $8,000 due immediately. At that point my husband attempted to explain to Jacob that we blatantly asked and repeated verbatim what Jacob told us when asking to which Jacob responded with a typical script that I’m sure he’s given by Fischer Homes. He kept talking in circles and essentially calling both my husband and I liars. He than offered to get his manager on the phone who was even less helpful than Jacob. Ann also spoke in circles throughout the entire conversation at times repeating the EXACT same thing that Jacob said prior to her joining the call. That’s really personable huh, to treat someone spending a lot of money that way. To call and go back on what my husband and I both verified and to do it at the end of the day on a Friday. So here we sit till Monday not knowing what is going to happen. It’s completely comical that they are acting like it’s our fault for doing what we were told by the Fischer Homes employee. How were we to know that the Fischer Homes employees did not know the correct answer. Customers should not EVER have to bear the burden of worrying if a nationwide company is lying to them.

  Business response

  03/05/2024

  Dear Better Business Bureau,

  The Cincinnati Market President has discussed this matter with our customer, and an amicable resolution has been achieved. 

  Regards,

  Fischer Homes

  Customer response

  03/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I decided to relocate to Northern Kentucky for a new job that i accepted. My oldest daughter is a senior in high school and we decided that I would live in the area and let my wife and two daughters remain in ********** **. for the school year. We met with a Fischer sales representative in January 2023 and explained our situation. We were clear that we did not want to move/close until June 2024. We stayed in contact with our sales representative for the next 9 months. In September 2023, we asked him for the current build time and were provided exact dates about the build time for our new home. Our sales representative assured us that the current build time would meet our time frame. We trusted him. Well, it turns out that he gave us bad information or lied to us. Fischer wants us to close in April 2024, which is roughly two months early. Despite numerous emails showing our sales representative’s statements about lead times and his failure to correct his representations, z Fischer refuses to push the closing one month. While this is way ahead of the build time represented to us, we do not mind closing at the end of May. We feel that we have been taken advantage of and would like help. We love the house, neighborhood, and service up until recently. Fischer prides itself on service. We are not seeing that today

  Business response

  03/01/2024

  Dear Better Business Bureau,

  This is a contractual matter, so the appropriate Fischer Homes associate will be contacting our customer.
  

  Thank you,

  Fischer Homes

   

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Early February of 2024, a list of items was turned in to the warranty division of Fisher homes for correction/repairs! Half were completely and signed off while most were told did not fall under warranty! It has been such a headache to get any of our three month warranty items corrected and this time is no different! We have two items that need to corrected immediately and we keep getting excuses to why they haven’t been repaired yet! (Having hard time scheduling contractors, supplies will need to be ordered, lack of communication) one item is our master bathroom, that was put in our 3 month warranty, and is still not corrected! That issue has been going on for over 9 months! The other warranty item is that the A/C unit’s supports are bent and unit is laying in the dirt, only causes future damage that we know Fischer will not repair due to being outside our 1 year warranty! We have had to contact the president of Fischer homes by email, Tim M******, to complain about our past superintendent (Hayden Haas) for not doing what he is supposed to do; which in result was pulled off our home, numerous contact attempts to the warranty department, and have been trying to work with the new superintendent, Adam N***! We would like to Fischer to complete this last two items asap so we have move forwards with our lives and end the relationship we have with Fischer!

  Business response

  02/20/2024

  Dear better Business Bureau,

  Fischer Homes has reached out to the field associates that were performing the warranty service on *** ******** home, and have found the following.

  The Customer Care Manager was very surprised at this submission to the BBB. He worked through the Final Service Request turned in by *** ****** and completed it on January 3rd, 2024. *** ****** actually signed it off as complete, and checked the "Yes" line when asked if he would recommend Fischer Homes if someone asked. We've attached the signed-off service for you to review. 

  Fischer Homes has an outstanding warranty service percentage as it pertains to our customers recommending us to friends and family. We are very sorry to hear that *** ****** has recently changed his mind. We will have a representative from our Customer Relations team reach out to him, and listen to why he now feels this way.

   

  Thank you for your service to both customers and businesses.

   

  Fischer Homes 

  Greater Cincinnati

  Customer response

  02/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I signed off on the items that were completed on that day! There were two items on that list that does not have my initials on it! The correction of the hvac unit and the master bathroom trim and floor! The master bath room trim and floor has been an open issue since the 3 month warranty! The master bath has been corrected since my initial complaint; the A/c unit is still laying in the dirt and needs to be correct the proper way! Adam has not been very professional since the BBB has been contacted either! I can’t prove this because he asked my wife to call me from her phone and wanted me to explain my decisions over the phone, which is coincidental to me not being able to prove that conversation ever happened! Adam also has invited himself on my property without out permission to speak to the contractors I have hired for other work being completed,(no bearing on warranty coverage) 
  
  Regards,
  
  *********** ******
  

  Business response

  02/29/2024

  Dear BBB,

   

  The Fischer Homes Customer Care Manager has explained how the HVAC unit will be mounted and has it scheduled. He has been working diligently to complete the warranty requests for our customer. He talked with the contactors working on the home because they were friends that also perform trade partner work for Fischer Homes. He does apologize for causing our customer undue stress over this. 

  Fischer Homes believes our Customer Care Manager is performing the warranty requests appropriately and should be completed to our customer's satisfaction in a timely manner.

   

  Regards,

   

  Fischer Homes 

  Northern Kentucky

   

  Customer response

  03/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********** ******
  

• Initial Complaint

  02/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I closed on my home January 3, 2024. Had a flood in my kitchen on January 8, 2024. I was in a hotel for two weeks. Fischer homes was supposed to reimburse me for food I purchased while I was displaced as well as water bill & electric bill. Now, I am getting the run around & no one will contact me or let me know the status of my food per diem check or reimbursement on my bills. I have reached out via email & phone & I am being ignored. No communication at all. The entire time I’ve been in my home it’s been a battle to get Fischer homes to do the right thing.

  Business response

  02/21/2024

  Dear Better Business Bureau,

  Since receiving this submission from the BBB, Fischer Homes requested our Customer Relations team reach out to the ****** Construction Manager about the reimbursement. He had already corresponded with our customer and submitted the necessary documents to our Accounting department for her reimbursement. She should have received them via regular mail.

  Fischer Homes regrets that this warrantable event happened right after the closing, and has made every effort to ensure her new home will be an exceptional experience going forward. We are 100% devoted to to our Customer Service, and have scheduled continuing education for our field teams to support our mission.

  Thank you for allowing Fischer Homes to respond and remedy this matter.

   

  Fischer Homes

  ****** ****

  Customer response

  02/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  As of February 21, 2024 I have still not received my food per diem, water bill, or utility bill reimbursement via US mail.
  
  Regards,
  
  ***** ******
  

  Business response

  02/27/2024

  Fischer Homes has confirmed that our customer has received the checks via the USPS. We believe this warranty matter has been resolved.

  Thank you,

   

  Fischer Homes

  ******

  Customer response

  03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  01/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Outline of issues since closing on Wednesday, January 3, 2024. Day 1 - Wednesday (day of closing) extreme cold. Day 2 -Thursday Extreme cold continues I’m beginning to think there’s an issue with the windows.Day 3 - Friday home inspection which discovers the reason for the extreme cold…no blown insulation in a brand new home. Day 4 - Saturday & the movers physically move me in. I’m unable to have my washer hooked up because where the hose goes is sealed shut. (Human error again). My plan was to wash while I unpacked during the weekend. Day 5 - Sunday my refrigerator is delivered, but I’m unable to get the water or ice feature to work… even though the water line is connected. Also the en suite toliet begins to make bubbling & gurgling noises, so I decide to stop using it & use the hallway bath because I’m afraid it may overflow.Day 6 - Monday the toliet in the hallway bath won’t flush the water level is rising & nothing is going down. I walk into the kitchen to make coffee & water is all over the kitchen. It takes awhile for me to actually speak to a human because no one is answering their phone. I’m unable to go to work because of this emergency. I find out I’m unable to stay in my home & will have to pack up to stay in a hotel. Fischer homes is now refusing to replace the flooring in the kitchen. Instead they are wanting to replace sections of the floor of a newly constructed home. I did not purchase my home with pieced together flooring. I want the entire floor replaced. The area should be the same as it was when I closed on my home. Pieced together flooring will cause the floor to curl & will allow dirt & debris to get inside the crevices. -- Matthew S********* Construction Manager - Fischer Homes ****************************

  Business response

  01/19/2024

  Dear Better Business Bureau,
  
  Fischer Homes appreciates your service, and has reviewed our customer’s submission to you. We agree that the situations that occurred after the closing should not have happened. These items should have been caught and corrected when the Quality Inspection process took place. We sincerely apologize to our customer for these items and our Field team is working hard to regain their confidence.
  
  We connected with the Construction Manager in ****** about the flooring, and he indicated that the remediation company removed the flooring just past the affected area. He’s planning to use the overage of flooring that was left in the home after closing. This will ensure a batch match and will be warranted the same as it was prior. This is an industry standard practice and will expedite the process for our customers.
  
  The Construction Manager will be contacting our customer to go through the floor replacement process. He is also expediting the process to avoid delays in having our customer return home.
  
  
  Regards,
  Fischer Homes
  ******
  

  Customer response

  01/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩