ComplaintsforEagle Financial Services, Inc.
Consumer Finance Companies
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Complaint Details
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Initial Complaint
05/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a loan from them with an interest rate of 49% and a fee over $500 for financing under the impression that if I paid it off early I’d safe on interest and the financing fee I paid it off 7 months early and only saved around $100 which I think is absolutely ridiculous.Business response
05/21/2024
Eagle Loan Company has been in business for 25 years, making loans to consumers when they need help with medical bills, car repairs, and other unexpected expenses. Our loans are fully compliant with state and federal lending laws. If *** ******* wishes to discuss the specifics of her account, she is welcome her local branch and ask to speak to the branch manager.Initial Complaint
03/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I do not know if this complaint can be resolved. I am still in confusion regarding the 33% loan and how it translates on a $1000 loan to be over $800 in payments in addition to the $1000 borrowed. I was ran out of the business by the gentleman as I only sat in chairs provided by the entrance. That should have been the red flag. I am disabled and a vet with mental conditions so my initial understanding is lacking. But my observation and personal investigation is that although loans can be needed, this company writes extremely unethical % rates that I sill cannot understand how 33-38% on $1000 is 8-900 dollars on top. I did NOT understand this as the gentleman spoke extremely fast. Most I've spoke to seem to be on SSI or Disabled. These rates if someone has mental conditions should not be allowed without an advocate. The man also stated they report to the Credit Agencies (All 3) monthly. According to these entities, They Have Not Done so. I would like the actual % rate that was stated not a mathematical advanced formula Einstein would have written describing the entire universe combinations. As stated I do not even comprehend what was done. The young lady in the front is/was very personable but the gentleman was rude/cursing and sexually explicit during his explanation of the rate which I still am very confused.Business response
03/15/2024
We deny the allegations of *** ****. As this is not the correct forum to discuss the details of his account, *** **** is welcome to call the branch to discuss the details of his account with the branch manager.Business response
03/18/2024
We have already answered this complaint and have nothing further to add.Initial Complaint
01/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I unfortunately have to file chapter 13 bankruptcy. Being this is a secured loan it will be paid 100% through the bankruptcy. I have asked for a copy of loan documents to be sent to my attorney as they are needed with petition. I put this in writing. I believe this is a legal right I have. But received no documents or response. I have requested all response goes to my email or attorney.Business response
01/26/2024
We have been in contact with the manager of the ******** office, and it is our understanding that we have sent copies of all your loan documents several times. If you in need of any additional assistance, we will be happy to help.Customer response
01/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The buisness did provide the documents
Regards,
******** ******Initial Complaint
12/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Applied for a loan through this company and received an email from Tricia that only listed items that needed to be submitted. She didn’t include any other context or contact info in the email. The only way I knew that was from this company is because I clicked on the sender info and saw it was from their company. I then received a vm asking me to call them. I called and spoke with someone that told me wasn’t approved. I thanked her and ended the call. The following day I received a vm from Tricia again asking me to call. When I spoke to her, she told me that I needed to submit pay stubs, bank statements and my bill. So, it doesn’t appear that the office workers collaborate on which accounts they work on, since one told me I wasn’t approved, and one is asking for documentation. I submitted all requested documents and then received a call from Tricia stating that the bank statements didn’t show withdrawal details. I tried to help her understand how to read bank statements, as it appears that she wasn’t comprehending when I informed her that she needed to scroll down to see all transactions. She proceeded to over talk me when trying to help her. This company should not be operating under the unorganized manner they display. I should have known better than to even attempt business with them after reading the horrible reviews and complaints on social media. Bad for business!Initial Complaint
12/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Date of transaction is 12-1-2023. I called Eagle finance because i recieved a text stating i could recieve a $500 loan renewal. The text was sent several days before my payment was due on 12-1-2023. I went into the office on 12-1-23 to go ahead with the loan renewal. I asked the Sonya before we started the process if i would have a December payment if i be renewed and she told me i wouldn't that it would fall on 1-1-2024. I agreed and we completed the process and i received the money. Later that day i was checking over my bank statement to see that a payment of $182 had came out of my bank that day from Eagle finance after i was told it wouldn't. I called the office today 12-4-2023 and tried to explain what happened and she then proceeded to tell me that i was told that before i was able to get that $500 loan i had to make the December payment, which is false i was never told that otherwise it would have been like i was renewing for another 18 months for $300, not the $500 i was promised without a December payment. They didn't apologize or try to fix it other than telling me i could bring the $500 back and they'd try to call gone office and get the renewal loan reversed. I don't have the money otherwise i wouldn't have been in there to renew the loan. They was very dishonest in the process in saying i was made aware of the payment needing to be made before i could get the renewal loan. They weren't very helpful in fact i feel like i was snubbed away on the call because they got what they wanted. I shouldn't have been charged the $182 because I was told i wouldn't have to make the December payment based on the fact i was renewing my loan on December 1st and wouldn't have a payment till January 1stBusiness response
12/08/2023
We regret the miscommunication. Our local office has made attempts to resolve this matter. Please return our call at ###-###-####.Initial Complaint
11/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I filed ch 7 bankruptcy on medical bills in Jan 2020. I excluded my car and continued my payments till it was paid in full. I was never delinquent on my payments. (2005 Hyundai sonata) I checked my credit file and this company is reporting it was included in my bankruptcy even though they agree it was paid off. It also shows del on 8/2020 and when I called today, (Eagle finance)was told that was because of my bankruptcy. I disputed this with Equifax, and the response says it is correct. I’m told I “misunderstood” how bankruptcy works. I advised the company if it was filed with my bankrupcy, why they still accepted my payments, but still saying I was delinquent because of the bankruptcy. It doesn’t show my car was paid in full. Please help me get this updated in my credit file.Business response
11/07/2023
This is not the correct forum to discuss the details of any account. If Ms. Sparks would like to discuss any account details, she is welcome to contact Liz W********* at the Bankruptcy Assistance Center at ************. For additional information regarding bankruptcy credit reporting, please visit:
https**********************************************************************************-information-stay-on-credit-********************************************************************************************
Initial Complaint
11/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received junk mail from the company on 11/2/2023. I tried to contact the company to get my name removed from their system and make sure they do not give or sell or transfer away my information. The branch said that they could not find me in their system. I have the letter in hand so they must have my information somewhere.Business response
11/07/2023
Eagle Loan has been in business for 25 years, providing personal loans to consumers to help with everyday financial needs. We follow industry marketing standards and will ask our vendor to remove your name from our future mailings.Customer response
11/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.
Regards,
***** ****Initial Complaint
10/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I applied for a loan with Eagle Finance back in 2016 I believe. For $1100 on a down payment for my car. I set up automatic payments with and they got a couple from me before I lost my job. I tried talking to them about it and they just wanted their money, after a while I got a letter saying they were taking me to court .. I was told if I contacted them to settle on an amount to pay with a payment plan I would be fine. I wrote them a letter stating how much I could pay and how often. I didn’t get a response, just another letter in 2022 saying how much they would garnish from my check. In April of 2022 my checks started being garnished, and the amount was $3300. From April to Sept I was being garnished. I’ve started a new job and today I got an email about them garnishing my checks here, the amount is now $3400 nearly $3500 and I’m confused as to why my balance went up and not down since I’ve made payments with my last job. I’ve tried reaching out to multiple people and can never get a response. I just want to know what happened to the money they were taking from me in 2022, because there’s no way my balance should be higher than what I started with. 25% of my check is already high and not on top of that my balance is never going down. I need answers and proof. I have emails stating when they started garnishing me and how much.Business response
10/24/2023
Dear BBB: We do not comment on matters in litigation. If *** ****** would like to discuss this matter further, she may contact The Eagle Recovery Center at ###-###-####.Initial Complaint
10/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On their website, it says they work with people with bad credit, rebuilding their credit and with prior bankrupcty. I meet all the qualifications and they still denied me. And when I asked them why, they said they cannot say give me any information and that I will receive a letter in the mail. Very unprofessional and false advertising.Business response
10/18/2023
All of our loans are subject to credit approval. Unfortunately, we are unable to approve all applicants.Initial Complaint
08/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought a nice sectional sofa.( ****** **** location) Delivery guys broke off legs accidentally upon delivery. I in turn , refused delivery. Drivers said they could not load back on truck. They placed 2 bricks wrapped in towels under sofa. They stated someone would be out to repair/replaced damaged section. The next month came, I called, complained and no one came. ( repeated for 6 straight months) Of course since I refused the damaged couch, I refused to pay for a damaged couch until fixed. 10 years later do they fix it? No, they garnish my wages after a secret court hearing. Stay away from this company!!!! Shady!!! Fraudulent!!!! Beyond poor customer service!!!Business response
08/25/2023
Dear BBB: We do not comment on matters in litigation. If *** ***** would like to discuss this matter further, he may contact our attorneys, ******* Law Firm at ###-###-####
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Customer Complaints Summary
49 total complaints in the last 3 years.
12 complaints closed in the last 12 months.