We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Consumer Finance Companies

Eagle Financial Services, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Eagle Financial Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Eagle Financial Services, Inc. has 176 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account is inaccurate under 15 U.S.C. 1692g validation of debt. EAGLE LOAN OF OHIO has been reporting inaccurate and incomplete account information to my credit file. In addition, while the collector attempted to collect a debt that is not mine, they broke 15 U.S. Code § 1692k - Civil liability. I am maintaining a careful record of my communications with you for the purpose of filing a complaint to the FTC if the non-compliance continues. Like, ****** v. ***** ***** ****., No. 95-6445 (C.D.Cal. Nov. 14,1995), EAGLE LOAN OF OHIO may be liable for your willful non-compliance. Also, in ****** v. ******* Information Services LLC (D. Ariz. 2018), EAGLE LOAN OF OHIO may be liable for false reporting. Credit reporting laws ensure that bureaus report only 100% accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct. The following information therefore needs to be reinvestigated. I respectfully request to be provided proof of this alleged item, specifically the original application, contract, note, other instrument bearing my signature and payment history. Under 15 U.S. Code § 1681d - Disclosure of investigative consumer reports; you are in violation. I have attached the definition so you can see the violation! (a)Disclosure of fact of preparation A person may not procure or cause to be prepared an investigative consumer report on any consumer unless— (1)it is clearly and accurately disclosed to the consumer that an investigative consumer report including information as to his character, general reputation, personal characteristics, and mode of living, whichever are applicable, may be made, and such disclosure (A) is made in a writing mailed, or otherwise delivered, to the consumer, not later than three days after the date on which the report was first requested.

    • Initial Complaint

      Date:07/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with **********, *******, and ********. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on hisher credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1. EAGLELOAN bal. $$2,652.00 Acct #**********

      Business Response

      Date: 07/19/2022

      If *** ****** believes she is a victim of identify theft, we suggest that she notify the Federal Trade Commission through their one-stop portal at https://www.identitytheft.gov/#/.  If *** ****** feels that information is incorrect in her credit report, she can dispute that information direct to ******* by following this link:  https://www.*******.com/personal/credit-report-services/credit-dispute/.

    • Initial Complaint

      Date:07/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to eagle finance in *********** ******* in 2017 for a installment loan had 2 previous loans with eagle paid in full Used a 2001 mustang for the title loan me and the manager had a falling out over payment times and money taken from my account I then went above him (Albert) to his boss and got the issue settled paid off remaining balance Albert then signed my title back over free and clear said no negative marks will go on my credit report and we agreed to not do business together anymore I checked my credit report it shows a charge off of $239 and over 50 late payments for said charge off I called eagle spoke with Albert and was told since I went to his boss with a issue and was hard to handle that he settled my account without informing me of the $239 owed on a secure loan went on the berate and belittle me over the phone on how his boss was involved I feel the matter was handled with malice intent to ruin my credit because his unprofessional actions caused his boss to get involved and settle the matter

      Business Response

      Date: 07/19/2022

      This is not the correct forum to discuss the details of any account.  If *** ******** has questions about his account, he can contact our local office at ###-###-####. 

    • Initial Complaint

      Date:06/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a loan through this company on ********* **. I had to resign from job of 11 years to care for my mother and had ran out of unemployment. My mother passed away and I returned to a new job, I was late for a payment and had made arrangements for the late payment to be taken out of my account on my payday that was three days away. While sitting in my office I saw my car being towed away. Left stranded at work I had to find someone to come get me and find a way to get to my work I had just started after losing my mother. I knew the car had been sent for auction and never heard anything else from them after they took the car. Recently I discovered that they say I owe money to them and it is showing on my credit report as a derogatory account. I would like all paperwork involved in this issues sent to me Includibg the original contract all messages showing where they admitted I had made the arrangement but they said the repo was already in progress when I made the arrangement, down to the sale and how much they say I owe them. I would like to see if they will make an offer for a settlement for lesser to make this paid and clear up off my report. Even though I do not feel I owe them anything and they did me wrong as I had been a long time loyal customer and kept in touch and always let them know what was going on. As a single mom doing it alone it made things very stressful and challenging and disheartening. I want it removed from my credit report.

      Business Response

      Date: 06/24/2022

      *** ******:  We are unable to discuss your account in this public forum, but please reach out to our local office in ********** at ###-###-####.  Please ask for the branch manager, who is familiar with your issue and can resolve the matter. 

    Eagle Financial Services, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.