Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to purchase a product through Buds. Buds collects $25 through a credit card as a deposit and offers different methods of payment for the balance. I submitted my banking account number and routing number on their online form and submitted it. Buds cancelled the order without warning and refuses to give the $25 back. Buds claims that I didn’t mail in the money. Buds has a problem with their system and makes it the customer’s fault. Buds discounted prices are offset by cancelling orders and keeping deposits. The problem is not with the customers but with Buds.
  My order number was ******* placed on 8/7/2025.

  

  Business Response

  Date: 08/28/2025

  We apologize if there was any confusion.  We do offer many different payment options, but only one specific payment option requires and allows for a $25 good-faith down payment, and that is the mail-in check/money order payment option.  When checking out, there will be a section detailing the ACH price, which is our discounted rate. This section also shows the amount that needs to be sent and postmarked on the mailed-in payment within 5 business days for the order to continue processing.  Once the order is placed, there would not be a section to put in electronic check payment information, as that is a separate payment method that a customer would need to select when checking out.  However, the firearm does show to be available at the time of writing this response, and we have tried to reach the customer by phone to see if they would be interested in paying off the order, and we would be able to continue with it if they would like to do that.  Unfortunately, the phone number on file for the customer is invalid.  We have emailed the customer to see if they are interested in completing the order as long as the inventory remains available.

  Customer Answer

  Date: 09/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  If the option was to pay $25 and then mail in the rest, then why did the form pop up to put my checking account and routing number instead of an address where to mail a check?
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 09/03/2025

  We apologize if there was any confusion.  The system does provide the information on where to mail in a check, and there is no place to enter a checking account on the page where the $25 good-faith payment is made.  We have attached a screenshot of the checkout page for the mail-in payment option, which details the $25 good-faith payment, has the address to mail the check, and shows the balance due after the $25 payment.  When selecting the Electronic check payment method, there is no place to enter a credit card at all, as it does not require any down payment.   When selecting the ACH payment option on the second page of the checkout, you would enter the checking account information there, and then hit continue.  This would then go to a final screen that would ask you to confirm the information, and then it would charge the full total to the checking account provided.  We have attached a screenshot of where the payment is selected and entered during the checkout process.  It is possible the customer selected this option, filled it out, and then selected the 'Mail Check/Money order' option below, which changed the payment method to that and did not process the ACH payment they intended.  But this means that they only paid the $25 paymeht they submitted, and we were expecting the remaining amount to be mailed since that was the option selected.  As we stated before, we can complete the order if the customer would like to pay the remaining balance for the firearm, but if the customer does not wish to pay for the order, the good-faith payment that was submitted would not be refunded.

• Initial Complaint

  Date:08/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase another handgun from Buds as I have done previously. I placed an order and received an email saying they needed to speak to me about my order.
  I called and they verified name/address and they wanted a copy of my drivers license, which I haven’t had to do previously. I emailed that photo and waited a week for my ACH payment to clear and it hadn’t shipped so I logged into my account to find it was Canceled!
  I called and spoke to. Customer service again and explained my issue. I was told my order was cancelled and they refused to do business with me. She said she could not tell my why. I demanded to speak to a Supervisor, Shawn. He again told me they will not do business with me and would not provide any reason.
  I asked why I was not informed of this when I called and he refused to give me any further information.
  I have absolutely no criminal history, am a disabled AF Veteran and Retired Police Officer.

  

  Business Response

  Date: 08/27/2025

  We apologize for the inconvenience.  We were able to reach out to the customer and explained why our system flagged the customer's account and why it appeared to be linked to another previously closed account upon inspection, which caused the account to be closed.  We have notified the customer that, after a more thorough investigation, it did appear that all of the links between the accounts seemed to be only a coincidence, and we have reopened his account.  We normally do not provide more detailed information when accounts are closed in order not to create further issues, and instead inform customers that we would not be comfortable processing orders.   We understand the frustration that this has caused, and we apologize again for the inconvenience.

  Customer Answer

  Date: 08/28/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****** 

  
  

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• Initial Complaint

  Date:08/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for a Winchester 1892 on August 11, 2025. Rifle "shipped" next day. Tracking shows it never moved or left the facility at all. It is now August 22nd and I have no rifle nor any offer of a refund or replacement from Buds. After communicating with customer service via E-mail , I was told that I have no options until UPS conducts and investigation and gets back to them, which can be up to two weeks after report was opened on the 18th. Buds has no right to hold product or payment refund for this length of time. Either send a replacement, cancel the order and/or refund me.

  

  Business Response

  Date: 08/25/2025

  We are very sorry for the shipping issues the customer is currently experiencing, and we understand the frustration.  This firearm was processed and shipped out on 8/12, and the tracking does show it was scanned at the UPS facility on that day at 6:45 PM.  The scan does mark a delay, as of today, and does not show any updated scans after that point.  There are a number of situations that could happen in a scenario such as this, like the scans not populating correctly, the item being delivered, or the package being lost.  We reached out to the FFL dealer to confirm that the item has not yet been delivered, and then we started the procedure for a lost package, which involves notifying UPS to start an investigation.  This is the process for UPS to process and approve a claim for a lost item under their shipping insurance.  We do have to wait for this claim to be completed, as in many cases, the item can be located and then continue for delivery, rather than being approved for the shipping claim.  The claim process time frame can vary, but once we have an update from UPS, we will be able to notify the customer of the situation and see how they would like to proceed from that point.  We apologize again for the inconvenience.

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with buds gun shop at 955pm on 8/12/2025 order# ******* for 257.99 as listed on website including taxes and shipping insurance for a total of 282.56.
  Later that night I received an order update and the price changed to 320.86.
  I called the next morning about the order price changing, and they said something about its how the batches arrive from warehouse. I requested an immediate cancel of order at 1007 am on that call 8/13/2025 and received a confirmation email of cancelled order. I have yet to see a refund 8 days later. Will be contacting bank to dispute charge.

  

  Business Response

  Date: 08/21/2025

  We are very sorry to hear the customer was not happy with their order.   All of our inventory is priced based on our cost, and the prices of our items will update automatically whenever our inventory costs change.  We will always draw from our existing inventory at the lowest available cost, ensuring we provide the best price to our customers at all times.   In this case, the firearm was purchased at the listed price of $297.99, which, after taxes and shipping insurance, equaled the charged price of $320.86.   That would have been the price the customer saw during checkout, as that was the price that was authorized and charged on the order.  However, we did get inventory in later that did allow our price to go down, which led to the new advertised price being the $257.99 the customer saw.  We informed the customer that we cannot adjust the price of an item once the order is placed, due to the inventory already being secured from the original inventory that was available.  However, we do have a partnership with Norton to offer their BuySafe Guarantee for all of our customers at no charge, which does cover price drops of this nature up to $100.  Unfortunately, the customer requested to completely cancel the order, and when we advised the customer of the cancellation fees, since the order was already secured and in our shipping department, they stated they would dispute the charge.  Since they have stated that to us both during the call and in this response, we cannot issue the refund, and the customer will have to contact their bank for further information on their funds.

• Initial Complaint

  Date:08/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst experience ever. Ordered a firearm from their website which included a red dot as described in the listing. Upon arrival, the firearm didn’t have a red dot. Called buds support which offered a 20$ credit.
  I purchased this firearm based on the description. They are falsely advertising what comes with the firearms. Buyers beware of this scam they are running. My FFL says budsguns is Notorious For trying to swindle their customers by falsely advertising guns. Now I’m out the 45 bucks for the FFL transfer and a firearm I didn’t order…. Stay away from this establishment. See attached photo of the listing description. Clearly says w Romeo.

  

  Business Response

  Date: 08/20/2025

  We are very sorry for the listing error on the item that was purchased.  This item was incorrectly listed as coming with the optic.  When we were notified of the listing error, we did offer the customer the option to keep the firearm as is if they wanted and receive a $25 credit toward a future order, or we could bring the item back for a full refund.  We understand that the customer had expected the sight, and they may not wish to have the firearm in the configuration it was received.  With our inventory, we price our items based only on our cost, which means that the price the customer paid was the correct price for what was received.  This is why we are unable to provide the sight as requested.  We advise all our customers to inspect the firearm at the FFL dealer to ensure that there is no damage or anything missing before taking possession of the firearm.  This way, they would not have to pay any transfer fee to the FFL, and the firearm would still be considered new since it would not be transferred to a private party.   Normally, we would be unable to take a return once a firearm has been transferred, but we can and will make an exception due to the listing error.  Unfortunately, we are unable to reimburse for transfer fees since those are not paid to us.  We are still happy to provide the coupon if the customer wishes to keep the item, or provide a label for the return of the firearm if they wish to return it.

  Customer Answer

  Date: 08/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  As required by law, the business can’t legally advertise something to entice a buyer to purchase by claiming certain items are included. This is illegal, false advertising is against the law. 
  If you look at all the complaints against this company they all involved misrepresentation of items being sold. This is a common practice by this company. How are they allowed to do this over and over again. The bait and switch. Consumers can’t confidently purchase on their website. Based on the response it’s clear they don’t care about customer service and satisfaction. 
  I bought something as described on the website and it showed up differently. This isn’t normal business practices or behavior. I’ll be filing a complaint with ATF regarding the FFL license on how items are being sold misrepresented to the customers. 
  
  
  
  

  

  Business Response

  Date: 08/22/2025

  We apologize again and understand the frustration that this listing error has caused.  Unfortunately, we cannot guarantee that all of our listings are 100% error-free due to the potential for human error, and due to manufacturers updating the packages and configurations of a model without providing notice.  That is one of the reasons we tell all of our customers to thoroughly inspect the firearm at the FFL dealer prior to taking possession, so that we can bring the item back should there be any issues at all.  We would never force a customer to keep an item if it was not listed correctly, and we are always willing to bring the item back for a full refund.  This would apply even to a transferred firearm, as we understand that the customer was expecting the firearm to have a feature that it did not come with.  We apologize again and are still committed to bringing the firearm back for a full refund, at no cost to the customer, if the customer does not wish to keep it as is.

• Initial Complaint

  Date:08/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to return scope rings that do not fit my rifle/scope combination, and Bud's refused the return. I've been a good customer of theirs, bought at least two rifles from them in the past, several accessories, but now they treat me like shit, so I will no longer do business with them. Additionally, their so-called customer service sucks, it's extremely difficult to get through to them via telephone, and their chat feature is also very difficult to use.

  

  Business Response

  Date: 08/20/2025

  We are very sorry to hear that the customer was not happy with their order.  We do offer the option to return unopened accessories for up to 30 calendar days from the date of receipt.  In this case, the items were delivered on June 4, and we were notified of the request to return the items on August 19.  Due to this being so far outside our return window, we were unfortunately unable to accept a return for the items.  All of our return policies are listed in our 'Shipping and Returns' section of our website.  Our customer service agents are available by phone, chat, or email, Monday through Friday, from 9:00 AM to 7:00 PM EST.  Our phone system can only accept calls during those hours, and we answer all calls in the order they were received. Our chat feature does provide an option tree to try to address order or item questions, but it will provide an option to speak to an agent when necessary.

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a SW bodyguard 2 which I remember was listed as 10 round complant for NJ I was suppossed to have 2 Magazines. When I received it there was only 1 Magazine.I Called and was told they sent only the 1 Mag since I told the to take out the other mag which was 12. I NEVER told them to do this. They insistied I did .I have the detailed bill of sale and all communcation but never did I say that. Then I was told that is was in the order or in the add for the gun. It was not and again asked for proof I told them I paid for two and should get 2 or a credit. They said no and then that they would never do business with me again( what a laugh) I understand the NJ rules and am very happy to abideby them and happy that Buds tries to do the same BU PLEASE DO NOT LIE to me If they said the automatically process it by removing the mag quite frankly I would repect and accept the wasn't so much about the $40 mag they didn't give me but it was about THE RUN A ROUND I recieved I did not request the withoulding of the mag. I belive this is SOP at But which in fact is OK. But honestly they were paid for 2 mags and gaveme 1 THE FLIP FLOPPING ARROGANT SUPERVISER MADE THE WHOLE EXPERINECE OF BUDS VERY VERY BAD

  

  Business Response

  Date: 08/06/2025

  We apologize for the apparent confusion regarding this order.  We did reach out to the customer to attempt to discuss the order, as the item that was purchased was not a ten round only model.  The model number was for a version of the firearm that came with one twelve round magazine and one ten round magazine, and this was listed in the title and description of the firearm.  Due to the item having a high-capacity magazine, our system will display the attached pop-up notice informing customers that we can remove any high-capacity magazines. Alternatively, if they have credentials that show they are exempt from the restrictions, they can submit those to proceed with the order as is.  If the order was submitted without selecting the magazine capacity, it would have required the credentials to be uploaded before it could be processed.  In this case, the removal was selected for the high-capacity magazine so that it could be processed.  Since that was selected, we would not have to contact the customer, and we shipped the order as requested.  As noted in the high-capacity message, we are unable to substitute magazines or offer a credit for removed magazines.  We are only able to remove any magazines that would not be compliant, and this is only done if the customer agrees to the process, as we would not automatically remove any magazines from the order.

  Customer Answer

  Date: 08/08/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  I was contacted by a " manager" today who said that when the order was placed I checked the box authorizing the removal of 1 Magazine.

  While I had no present recollection of doing that I have requested a copy of that which would prove then correct. 

  
  
  
  
  Sincerely,
  
  
  
  **** ****

  

  Business Response

  Date: 08/08/2025

  We have provided the customer with a copy of their invoice, which shows that the magazine removal option was selected.  Our system has two separate magazine removal codes: the one that is on the customer's order, which displays as "MGRMVL:<item number>", can only be added during the checkout process by the customer.  The other would be listed as "Hi Cap Magazine Removal Service" if the option were added by our customer service team after the order was submitted.

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order several boxes of ammo almost 2-months ago. It took way too long to receive the order. When I did finally receive the order one box of ammo was not there and there was a form letter enclosed stating there was an inventory issue and I would be sent a refund. Over a month now and I still have not received the refund. This is ridiculous. Bud's online chat feature never works; no one ever answers the phone and I've emailed multiple times with no help at all. This has been an extremely frustrating waste of my time. I would like my money back and I will never do business with Bud's again. I don't know what happened to this place since I've ordered from there in the past and was completely happy with their prices and service. Now it seems to be a complete mess. I would strongly recommend finding another store that values your business.

  

  Business Response

  Date: 08/05/2025

  We are very sorry for the inconvenience, and we understand the frustration caused by this inventory issue.  We were able to contact the warehouse where this order was shipped from and confirmed that the item was not shipped out.  We then reached out to the customer to confirm if they would prefer a refund for the item or a reshipment, as the inventory was currently available.  We confirmed that a refund was desired, and we have issued that refund back to the original payment method in full for the item.   We apologize again for the issue and fully understand that this did take much longer than it should have due to not receiving the follow-up that it should have.  We have addressed that to ensure that issues like this do not happen moving forward.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been purchasing firearms for 40 years this year. I have never had the miserable experience that I have had with Bud’s Gun Shop. I ordered a T******* **** TC9 1873 9mm single action revolver on June 12, 2025. It arrived at my FFL on June 18, 2025. However, I was not able to pick it up until July 8, 2025. The firearm’s inner packaging looked like it had been dropped out of an airplane upon delivery. Furthermore, the little screw that retains the manual safety was burred on the edges like it had been worked on more that a few times. It was obviously a used firearm, as there was powder residue on the face of the cylinder. I decided to return the firearm. I returned it on Ju;y 8, 2025, the same day I picked it up. Buds advertises a “Buy it and Try it” program. Don’t fall for this. It was advertised as being $15 and they stated that you had 30 days to shoot and evaluate the firearm. It’s a false advertising ploy. When I purchased my firearm, there was absolutely nowhere to sign up for this program. So I thought that maybe you were charged when you requested a return. This is not the case. They are charging me 10% restocking fee + $25 to ship into back to them. Worse than that, my FFL dealer has been sitting on the firearm for over a week now, claiming that they can’t find the return label. It’s been over a month since this miserable experience began. I don’t know how long it will be before I’m refunded from this grand rip-off. I have contacted Bud’s several times regarding this. They refuse to help me get this firearm returned. Bud’s stated that they have sent another label. I asked how long the FFL can sit on it. They replied that as long as they are in communication it is all good. They have zero intention of performing any kind of customer service after the sale. My advice to you is to purchase ANYWHERE else. There are MANY options out there and this should never happen to anyone. I gave them one star, only because there is no option to give ZERO.

  

  Business Response

  Date: 07/16/2025

  We are very sorry to hear that the customer was not happy with the firearm they received.   The customer is correct that, at the time this order was placed, they did not have the option to select the "Buy it and Try it" option for their order because it was not yet implemented.  This order was placed and shipped before the program became available, as it was placed on 6/12 and shipped on 6/16.  We did not implement the "Buy and Try" program until 6/17.   We have verified that this firearm was factory new and had not been previously owned, as all firearms can be tracked by their serial numbers.   That is why we are generally unable to accept a return of a firearm once it has been transferred, as it is considered a used firearm at that point.  This is the case with any of our Buy and Try returns, as they are treated as used firearms and marked as such.   We were notified on 7/2 that the customer wanted to return the firearm due to the foam being damaged, but we were not notified of any issues with the firearm itself.   Based on the photo included, it does appear that the firearm was in factory new condition.  It is very normal to see powder markings on a factory new firearm, as they are all test fired by the manufacturer before they are sent out, and they are not cleaned before being shipped.  The restocking fee and the return shipping fees would apply for this return since the firearm is not defective or damaged.  We have reached out to the FFL as of today to confirm a second time that they do have the label and that they will be sending the firearm back to us so that we can process the return for the customer.

  Customer Answer

  Date: 07/20/2025

  
  
  Complaint* ********
  
  
  
  I am rejecting this response because:

  When the firearm was shipped to me, it arrived within three days of being shipped. It arrived within six days of my initial ordering. The funds were taken from my account instantly. This process could all work in reverse. But for some reason both the parties involved (Bud’s Gun Shop & ******* ****** *****) seem to be offended when you inquire/ask about the progress of the return. Today is one day shy of two weeks since I dropped this firearm off for return. I feel that one or both of the parties are being spiteful for whatever reason. It would seem to me that if your going to charge me a $25 return shipping fee, that you could return ship it in a timely manner. Two weeks is not a timely manner.

  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:07/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23, 2025 I placed an order online for an ****** **** * *******. This item was listed listed as in stock. I was provided with a tracking number shortly after the order was placed. A couple days later later I called to inquire why the item was listed as shipped, but the order online was not filled yet. I have had to make 4 calls to inquire about this purchase over the last 2 weeks with NO follow up from the company. Every time I would call they stated they would look into and get back with me, which never happened. Today, July 8, 2025, I called again and was finally told the item was not in stock. I have wasted 2 weeks waiting on this item and the follow up with this company is terrible. I don’t not recommend this company and will not order from them anymore.

  

  Business Response

  Date: 07/09/2025

  We are very sorry for the inconvenience and we understand the frustration.  This order was placed and a tracking number was generated for the item by the warehouse where the inventory was stored.  Unfortunately, in this case, this tracking number was generated only 1 hour after the order was placed.  This tracking was generated for the order once it was sent over to the warehouse in question before the item was processed.  Initially, it did not appear that there was an issue as the item would need to be picked and processed before it was shipped out.  As our standard order processing time frame is 3-7 business days we recommended giving the tracking a bit more time to show movement.  Later, as the tracking did not show movement, we did provide a coupon for the order having gone over that standard processing time frame, and our team reached out to the warehouse to inquire if there was an issue with the order.  This inquiry was sent out on 7/3, but with the holiday we did not receive the response until 7/8 and that was when we were informed that there was unfortunately an inventory error and the item was not available.  We have issued the coupon to the customer so that they can use it on a future order and will issue a full refund for the order as well.  We apologize again for the inconvenience.

  Customer Answer

  Date: 07/13/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** ********