Reviews

This store was a complete scam. I rented a book last semester sent it back in the exact condition. I received it in because I didn’t even use it for my coursework. I did a video of the front of the book and the pages and shipped it on its way and didn’t think anything more of it. That was until January when I suddenly get an alert that I have over $100 being pulled out of my bank account. I furiously contact the store to find out that they had decided that I had damaged the book. Proceeding to send me a photo of the book completely torn in the back. They refused to refund me the money because I did not have any images of the back to provide. I worked incredibly hard to try to resolve the issue, but they proceeded to charge me for the damage. They caused the book and blame it on me. Finally on the 22nd, which I was told I had until to request for them to return the book to me since they have forced me to purchase it. I emailed requesting that it be sent. They proceeded to recycle my book anyways and send me an email a week later, stating that I had until the end of business day to request the book, even though that was never specified to me In both of the phone calls, I made to the company or in the emails I was sent. I am only 26 credits into a masters degree. You would think that they want the business, but I will never get a book from this company again and I deeply recommend people to take the warnings seriously. Amazon prime and Chegg are completely superior service. And I guarantee I’m gonna get some comment back from the company with some excuse as to why in all three times I’ve contacted them why I was misinformed about the request times to get my book returned. But there are simply no excuse for it.

Scam Alert!! I rented a book for my granddaughter, and returned them at the end of the semester in the exact condition in which they were received (they were hardly used). I received a text from ECampus after they received the book back saying that the books are damage and written in and it was new I show used on the site and it had writing in a foreign language . ECampus then processed an unauthorized payment on my credit card. They also have kept my credit card on file unauthorized as I would never agree to keep a credit card on file with any company. The text also says if I want the books back that I have to pay $12 for shipping. So I was charged the original rental fee, the original shipping charge and charged full price for the books, and now they are keeping the books. I am filing a complaint with my credit card company and will try to avoid at all cost using this company for my granddaughter’s books in the future.

Zero Stars. Scam Alert. Don’t do it. Definitely too good to be true. I was told the book I ordered, the book that was supposed to arrive yesterday per when I ordered online, the book that has not been shipped or issued to ship, cannot be canceled and a refund given. The book is clearly not on its way to me anytime soon, and the class is in full swing. I bought the book elsewhere. The website says pending “trusted supplier”, but the email from Customer Service email says “publisher”. Word consistency, people. Either way, the email also states I will be charged a 15% restocking fee and return shipping costs when I return the book (earlier than expected)..that I, hopefully, one day receive..that I no longer want from these people..that hasn’t even been shipped to me. Per the other complaints, I’ll just have to wait patiently to be told I returned a damaged book I never used and that I have to pay for it. Save yourself the hassle and headaches, rent elsewhere.

I rented a book July 2024…from this company ECampus.com it was in very good shape. I used this book as a reference book. I sent the rental back August 2024 in the same exact condition. The book was NOT damaged, watered damaged or even highlighted. Again, very good shape. I received an email stating the book is damaged and unusable. I have to pay for a replacement book $175.00. I’ve written and asked for proof of the damage. The only response I got back was via their chat( their only means of communication or email) that stated the damaged was verified. I was told I have to purchase the book and will be charged a $12 return book fee. I wanted to be rid of the company so I’ve agreed to pay the replacement of the book (though it was NOT damaged). I was then required to pay credit card. NO WAY! I paid my rental with Pay Pay. I’m willing to pay the book replacement with same or check. Paying with credit card is not an option at this point. This company in my opinion has been deceptive and not clear nor open an honest with the supposed/alleged damage to the book I sent back to them. Now the payment process since I can only pay via Pay Pal or check has to be sent to a supervisor. I’m paying for the replacement because I want to be free and clear of this company. I don’t agree with their practices. The book I sent back was NOT damaged at all whatsoever.

I ordered two books, both listed as available in 3-5 business days. Nine days later, I found they had changed the availability to "not available from publisher", yet they charged me for both books on the order date and provided me no update that the books were not available, I had to contact them to cancel the order. Waste of time and money, I will never do business with them again, I'm canceling another book I also later ordered and will never get. (REFER TO FEDERAL REGULATION 435.2 Mail, Internet, or telephone order sales.)