Business ProfileforKenneth S. Hays & Associates, Inc.

On September 12, 2023, I provided personal items to Hays Auction on behalf of my mother-in-law, who was moving into an assisted living facility. The items were intended for auction by the company. Furniture and miscellaneous personal items, valued at approximately $3000, were picked up by Hay's designated moving company. I paid the moving company $400 to deliver the items to Hays Auction at 120 South Spring Street, Louisville, KY 40206. During our initial meeting on August 30, 2023, **** ******* from Hays stated that Hays would arrange for delivery of the items to their auction site, auction in early October, and then provide a full inventory of the items and the selling price. Hays would take a 25% commission on the items sold, and the remaining proceeds would be paid to my mother-in-law. The payment would be mailed within 30 days of the auction date. On October 24th, **** stated via text that the items for auction would be placed in the next sale, which was the first Tuesday in November. I texted **** for an update on November 30th, December 6th, January 5th, January 18th, January 19th, January 22nd, and January 25th. I also made several calls to the Hays office with requests for a returned call, including December 7th, December 21st, December 26th, January 3rd, January 5th, January 19th, January 22nd, and January 25th. On January 5th, **** responded via text that he would call me on Tuesday, January 9th, but no call or text message was returned. I was informed by the Hays office on January 25th that **** is the only person who can help with the status of the auctioned items. To date, we have not received an update on the sale or payment for the auctioned items and Hays representatives have not returned my calls. On February 5, 2024, I sent a formal written letter to **** and the Hays office via email with a requested response by February 26. No response has been provided.