Customer ReviewsforHumana Military Health Service

Worst system ever! Every referral I get is always wrong! The app need information I don't have! If I call I'm on hold for over an hour to fix a referral to only get a new referral that's not valid! Horrible system for health care!

Minimal support for the vets. Calling for a code that's required for medical equipment and after being transferred multiple times still no equipment or coded. Waste of time to ask for help, you are better off suffering alone and hope it works out.

Humana and Tricare should be ashamed for the way they are allowed to treat veterans. They continually give the same message (that they must wait another 30 - 90 "Business days) even when the hospital has started collections against a $55,000 surgery bill. The paperwork was submitted on time, but Humana rejected because they wanted a form stating when the injury that resulted with my surgery happened. I explained it was gradual (shoulder) but they stated that wasn't good enough. So I filled out the paperwork as they requested, and without notifying me, they rejected the authorization because the reviewer didn't want what the Humana counselor told me to put on it. So another 30 - 90 business days later, I am now getting charged $500 a month on a fixed income from the surgeon, and Humana could care less. The VA system should replace Humana without delay. Absolute CRAP organization. Out to screw over everyone while they pad their pockets.

Signed up for Humana Insurance through the Federal Employees Health Benefits program in 2022. I was sent an ID card, and I have since gone to see various doctors throughout the year. During the second half of the year, I was issued another ID card and updated it with all of my doctor's offices. Fast forward to 2024, and I started receiving denials for my claims stating that I did not have insurance. Humana ended their contract with FEHB, but according to the Humana website, I still had insurance until they phased it out. My employer had an issue taking FEHB out of my paychecks, and I called Humana for more information. This complaint is regarding Humana and customer service. Every time i called I was unable to speak to a representative due to me not being my employer. I have called multiple times to ask about my account and try to expedite the coverage, as my medical bills are all being sent back to me to pay. My employer has since fixed the issue on their end and has been working with Humana to get all of my doctor's office visits retroactively covered so that Humana can pay them. I believe that because I am an employee, I should have access to any actions taken on my account. To this day, I am still attempting to get Humana to pay for my doctor's visits retroactively. I am very disappointed in this insurance and its customer service.

Awful insurance. You pay for this insurance on a monthly basis and instead what you get is bills to your house about how they refused to cover the cost. There is no communication between the hospital or the insurance. And there is no communication between the insurance and the person paying the insurance. They will have your contact information like email or phone and will not properly contact you but fault you for not knowing that they refused to pay. Then to top it off customer service is difficult to reach. I have had nothing but a horrible experience with this insurance. Extremely disappointing.

Humana Military Tricare East is trash. Think about it they got the contract by being the lowest bidder with the promise of quality healthcare for veterans and active duty. The majority of the blame falls on DoD.. There healthcare practices is a repeat of the VA 2010 scandal. I think all veterans in the East region should start an online petition and submit it to the DoD for action. And if it’s not addressed we go to the local media.

Absolutely zero assistance and would never recommend anyone have them. Customer service is useless and they deny medically necessary surgeries for a child. They have you jump through hoops for days and keep telling you different things just to in the end lie and not pay for the procedure

As a 20 year Active Duty Military Retiree, and stuck with the worst medical insurance/benefit in the entire world….It is very disappointing…. Tricare is the root of all evil. They deny MUST HAVE care that is a matter of life and death. People are dying because of unwarranted denials for must have care and this is Murder….but Tricare is not held accountable and sentenced to prison for denial of care resulting in death. If you can avoid somehow, someway of using this corrupt medical insurance, I highly recommend you do it for yourself and loved one. The Federal Government sits back and lets this happen and does nothing to fix the problem… United Health Care Sucks They do not deserve even 1 star….

As a former military dependent, and then a retired military member, I have had some version of Tricare my entire life. After recently moving from one location to another within the Tricare East area, I was not aware that reporting my new address to Humana within a given date, as determined by Humana, was a condition of my ability to receive medical coverage. After realizing that it was required, I provided my new address. Several months later Humana pulled my medical coverage without my knowledge (they had my new address and my email and phone number never changed). I went to the ER for an emergency that was connected to a service related injury not thinking that I was uninsured. The hospital is now sending me to collections for a large bill that Humana will not cover. Now I understand that medical coverage is a privilege that Humana can take away from retired military members. Up until now I made the incorrect assumption that medical coverage was something that I earned by my service to my country.

My PCM (and family's) changed without prior notice. I called Tricare to change back to the original PCM and was on the phone for 1 Hr to only find out a few weeks later that the PCM change never took place. I tried to do the PCM change online and the URL link to do this is broken and Tricare refuses to address this issue. Horrible customer experience!