Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE

  3135 Easton Tpke Fairfield, CT 06828

• 

  Haier

  1356 Broadway New York, NY 10018

• 

  General Electric Appliances

  4400 Cranbury LDG 8 Sante Fe Way-Suite 803 Cranbury, NJ 08512

• 

  GE Appliances

  1861 Polk St Chattanooga, TN 37408

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GE Cafe 23.1 cu ft Smart Refrigerator from Home Depot on November 29, 2021. The unit was placed in our AZ home where we reside on a part time basis. We have not gone more than several months without failure, every time breaking down with the same problem which is lack of cooling for the refrigerator and the freezer. We have had to call GE Appliance Repair on 4 separate occasions and each time the repair they do does not work correctly. We have suffered a great deal of inconvenience and expense associated with this issue without a satisfactory resolution. We have incurred $200-300 in food/meat which spoiled and, in August, we were forced to purchase a smaller refrig/freezer as a backup which cost us another $500. In total, we've incurred a total of almost $1,000 in added costs due to the failure/refusal of GE to resolve this issue. They offer the same excuse each of the past 4 times the unit has gone down stating..."We cannot replace it, we need a repair tech to come out and take a look first." Now they want to come out again and I refuse to schedule it, Rather I have requested a full replacement of the unit and they have refused to do it again! *** ****** ************  Purchase: 11/29/2021 Delivered: 12/23/22 1st Failure: May 2022 1st Repair: June 2022 2nd Failure: 7/14/22 2nd Repair: 8/9/22 3rd Failure: 8/20/22 3rd Repair: 9/6/2022 4th Failure: 10/9/22

  

  Business Response

  Date: 10/20/2022

  Thank you for the opportunity to review complaint ID: ********. 

  I have spoken with this consumer and apologized for the trouble he's had with his appliance. 

  Although the product's warranty is for repair, we have agreed to exchange the appliance due to the excessive service. This was offered as a good will gesture. He has accepted this as a fair resolution to his complaint. 

  Please contact us with any further questions or concerns. 

  Sincerely, 

  Executive Consumer Relations

  Customer Answer

  Date: 10/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******  
  

  ---

  I will add that the business was very amenable to a full replacement given the repetative nature of the issue. 
  
   
  

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer in July 2022. The washer came from a local store, which is fine, no problem with the store. Here in October, my washer started to malfunction. I reached to the maker, GE Appliances, because my washer has a 1 year warranty. I reached out to GE via chat & someone assisted me with scheduling a service repair. I gave me name, address, phone number, & information that’s on the washer. I have confirmation about the appointment as well. I was given a time & date, 10/14 8-12, that someone would come out to service the washer. A short time after 12:00 I reached to GE to get a status of what may be going on. I told the rep about my appointment, she said she can see the appointment was scheduled. She then asked for my last name & then gave me the repair persons name of Jiffy & that he was in route & she be here 12:19-2:19. Which was weird because that’s the approximate time I called 12:19-12:25. I waited that time frame & no one still showed up. I feel as if the same person I chatted with is the sane person that answered the phone. I hope this is not a scam, I gave some personal details to the person & now they have it. I am going to try calling again when they are open to see what happens. I would love to help someone else not get scammed if this isn’t a valid company.

  

  Business Response

  Date: 10/18/2022

  Thank you for the opportunity to review complaint id#******** dated 10/17/2022

  
  GE has spoken with this consumer and she is scheduled for service on 10/19/22 between 8-5:00.
  
  Please contact me if you have any additional questions regarding this matter.
  

  Customer Answer

  Date: 10/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *****  
  

  ---

  
  
   
  

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/17/2022 On 917/2022 I purchased GE dryer from **** *****. It was delivered on 9/26/2022 on installed the purchased flexduct was not installed they installed old flexduct to new dryer. When I noticed it on 9/26/2022 called *********. I noticed also lint was blowing around the lint trap inside the dryer I called ********* again I told ********* that I don't like the dryer something is wrong with it each time they send repair service out no one installed new flexduct. I called GE appliance the customer service several time and one lady told me it was type of clothes I put in dryer??? So I made several trips to **** ***** problem unsolved and refused to exchange dryer they said it was up to GE to deem the dryer unrepairable before they can exchange dryer. I talked also with GE consumer relation and Associate Manager at **** ***** unresolved. I have ****** installed the new flexduct and I put in New lint trap I still have fine lint inside my dryer **** ***** Associate Manager told me to contact GE to have GE send out Repair service to repair the dryer. I just want another dryer . I have warranty on this dryer but that does not help. Please help me I tried of playing not my problem between GE appliances and **** *****. Tjanks

  

  Business Response

  Date: 10/18/2022

  Thank you for the opportunity to review Complaint ID# ******** 10/17/2022
  
  I spoke with the consumer on 10/18/22 and offered to replace her GE dryer with upgrade model# GTD42EASJWW.  She will look at the model online and call me back.       
  
  **** ******

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ge double oven stopped working after using self clean function had been used for 1 month. We are on our 4th service call and still do not have problem resolved. Today they cancelled appt and can’t come for another 10 days . First contacted ge back in august . When you call customer service on hold in excess 1.5 hours for assist I see from there reviews this is clearly not something new for them with 1.1 stars out of 5 for customer service.

  

  Business Response

  Date: 10/19/2022

  Thank you for the opportunity to review Complaint ID# *******7 dated 10/17/22.
  
  I called and spoke with the consumer on 10/19/22 to discuss their complaint.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date Of Transaction: Ongoing Last Date of Service: October 17, 2022; First Appointment With GE: 10/10/2022. Complaint Number: ******** Date Of House Closing: 9/23/2022 Date Of First Appliance Use: 9/25/2022 Mechanical Issues Noted: 9 Days From Date of Use. Smell of Petroleum. Client With Headache, Nausea, Emesis for 4 days. Contact Call Made To **** **y 10/8/2022 -Refrigerator unable to maintain adequate temperature with thawing of all frozen and refrigerated items. GE technician discovered refrigerator sealed system leak with R600A leaking from the back of the appliance 10/10/22. GE technician told by supervisor/ customer relations that the appliance is not considered “unrepairable.” This client is 39 weeks pregnant, scheduled for c section Wednesday 10/19/2022 with newborn scheduled to be home Friday 10/21/22 or Saturday 10/22/22. This client also has a * **** *** ********* now been exposed to R600A highly flammable material. Because our home didn’t blow up, and I didn’t end up hospitalized, GE is refusing to bring us a replacement refrigerator or reimburse us for the cost for a replacement. GE scheduled a technician from a local appliance company to “refurbish” the back of our appliance for Friday 10/21/22- My ******* called the company to reschedule, as it is the date we are scheduled to return from the hospital. We were informed by this appliance repair company that they are incompetent and unable to fix a refrigerator system leak. I now am unable to have someone come out from GE engineering department to fix the appliance until 10/26/22. We are in the middle of a national formula storage, and I do not have a reliable appliance to store my breast milk- this is a safety and healthcare concern for my ******* ******. We have spent countless hours on hold with GE customer relations and file of complaints for both safety concerns and reasons to which we feel a replacement refrigerator is necessary.

  

  Business Response

  Date: 10/24/2022

  BBB complaint #*******1 10/17/22

  GEA has contacted the consumer, the retailer has picked up the appliance.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a GE 22.2 CU refrigerator on November 15, 2021. It's still under warranty. First time I call GE was due to the refrigerator not keeping my items cold. That was a couple if months ago. They said its the fan. They called ** ********** to service my refrigerator. After 2 trips, the fan was replace. Now...the refrigerator is still not keeping the food from spoiling. I just had 50.00 worth of food spoiled in the last week. GE had ** ********** back out. They said it was the computer board. They ordered the part. The guy came out and **** call us back when you have the refrigerator moved. I told him that he was suppose to move the refrigerator. He **** he was not hurting his back. He left. I called GE today 10/17/2022. First I was told they wasn't going to help me then they said will have someone to look at it. I need more than someone to look at it. I need reimbursement of the food that I've lost since I bought this refrigerator. I need this refrigerator fix or replace

  

  Business Response

  Date: 10/18/2022

  Thank you for the opportunity to review Complaint ID# ******** dated 10/17/2022.
  
  I called and spoke with the consumer on 10/18/22 to discuss their complaint.
  
  ******* *******

  Customer Answer

  Date: 10/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  ******* says if I can't pull the refrigerator out then it may not be fix.  This refrigerator was install by bestbuy.   GE says they should not installed the refrigerator so close to the cabinets.  Then why not replace the refrigerator and let bestbuy know that it needs to have a gap.  I need to be compensate for the food lost.  ******* did nothing to resolve the matter but tell me that I had to move it myself
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called about my dishwasher back on the 18th of July 2022. The dishwasher stopped working. They sent out a repair guy and he said the problem was in the door. He replaced that and the machine would still not work. He came back again and replaced another piece and the dishwasher still does not work. He came back a third time trying to diagnose the problem and still nothing. He tried to get a work order number from the customer service/ tech at GE and told them to replace the dishwasher and the gentleman on the phone hung on him. We are now in OCTOBER and I still do not have a working dishwasher. There is only one tech that can service GE appliances in my town and he can not fix my dishwasher. I called GE they said they would put it in a review with Customer relations or customer view and I would hear something by the end of the week. Well no surprise to me that they tried to send the same repair guy out to my house that has already told them the machine can not be fixed. Spoke to someone and they told me a manager would call me. Once again no surprise at all no one has called me and I am still without a dishwasher. This machine was 5 months old installed by professionals in a brand new home and I used it a handful of times. GE is so wrong for doing this to its consumers. I am wanting them to replace my dishwasher and pay to have it reinstalled because I do not feel that my husband and I have to pay again to have it installed. This company is horrible when taking care of its customers. They don't care that their product breaks down. I have even purchased the extended warranty which specifically states they will even replace the broken appliance and that is a LIE. This is unacceptable for a company to allow this to go on and on for 3 months. As I mentioned above the repair man came to my house three times and still can not fix the machine.

  

  Business Response

  Date: 10/18/2022

  Thank you for the opportunity to review complaint id#******** dated 10/17/2022. 
  Consumer’s replacement has been processed. They should get a call some time next week with a delivery date. 
  
  Please contact me if you have any additional questions regarding this matter.
  
  

  Customer Answer

  Date: 10/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****  
  

  ---

  
  
   
  

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For reference, my case number is *******. I have a GE Profile Model #PVD 28BYNCFS and Serial number FT521780. I purchased a new GE Profile refrigerator from ***** on June 15, 2022, On September 4, 2022 the freezer stopped working. I then called GE repair and they came out on Sept. 5th for the repair. However, this was only a contractor that services GE products and not a technician directly from GE. $94.34 later, the contractor told me that my new refrigerator needs a compressor because the one in the refrigerator is not working well enough to allow it to cool consistently. He said that if he repaired it the cost would be $1,500. He suggested that I call GE directly since I just purchased the refrigerator and it is still under warranty. I was then able to get a technician from GE to come out to look at the refrigerator on September 7. I tried to tell him that the previous technician said I need a compressor but he insisted that the technician did not know what he was talking about and that I only needed a fan. I waited for the part to come but of course, the fan did not work. I called again for another appointment for the technician to come out and he recommended that the evaporator board needed to be replaced but the part was on back order until Nov. 7th. After several calls to GE I was able to get the part expedited. The technician came out Oct. 6th and installed the evaporator board. I called GE again to let them know that the freezer and ice-maker are still not working and I was told that a technician had to come out again to verify that it is not working and he technician came out again for a 5th time on Wednesday, Oct. 12th and verified that there was nothing else that he could do to fix it and recommended replacement. I received an email from GE customer relations saying that a replacement refrigerator was not approved. Now I am left with a refrigerator that does not work and out of pocket $4K. ******* ****** ************ ********************net

  

  Business Response

  Date: 10/18/2022

  Thank you for the opportunity to review complaint id#******** dated 10/17/2022

  
  GE is replacing the unit under the one year manufacturers warranty. The replacement order has been processed.
  
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a GE refrigerator on 12/15/21 for $1613.94 from Libscomb Appliances in Mechanicsville Va. On 7/7/22 GE advised they would refund $1588.94 within 7-10 business Days as they had deemed the unit I purchased as unrepairable. GE just cannot seem to actually resolve issues. (history attached) They were unable to provide replacements, they state they have no control over shipments and cannot assist customers with finding replacements. They will only give status and updates but no commitment in date of resolution. Their procedures require the use of sub-contractors who will not respond to GE or GE’s customers phone calls or texts and will not perform as GE states they will. GE was advised on Sept 14 the refrigerator being available for pickup and refund. As of 10/5/22 per their email GE now considers the issue resolved. I have received no other communication and the old unit that has been waiting a refund since September 14 sits collecting dust.

  

  Business Response

  Date: 10/19/2022

  Thank you for the opportunity to review complaint id#******** dated 10/17/2022

  
  GE has authorized a buyback for this consumers refrigerator. The delivery agent has tried to reach him a couple of times to arrange a date/time to pick up the refrigerator and deliver the check at that time but have been unable to do so. GE has left a voice message for him as well on 10/19 with the phone # for the delivery agent so that he can call them directly and arrange a date/time to pick up the unit.
  
  Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 10/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The statements made by GE are not true. ***** ****** at GE (phone ************ ext *) left me a voice message stating the same response. In her voice message to me the company claimed they had left me messages on 9/28.  In my original complaint you can see GE was advising I was to hear from the company and on 10/3 I responded by "I'll believe it when I see it".  Written evidence that I still had not heard anything by 9/28.  The company did leave me a message on 10/19 and I responded. I also left ** ****** a message stating the company was to come to deliver the refund and pick up the old unit on 10/20.

   

  Oct 20.  The company arrived at my home and attempted to make a delivery for a new refrigerator.  I had to advise them they were at my home for a pick up and were to deliever a refund check.  Confused they put the unit they tried to delivery back on the truck, contacted their office then attempted to leave.  I asked them about taking the unit and the delivery and they put me on the phone with the office who then said they would take the old unit and hand deliver a check the next morning.  This was also added in the notes on the attachment at the time they took the old unit.  I left ** ****** a voice message regarding this. The company never came as promised on 10/21 nor did they make attempt to contact me.  I have not contacted ** ****** again.  Her voice message on her phone indicated she would not return until Oct 24 and left no other numbers or contacts to make.

   

  
  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 10/26/2022

  Thank you for the opportunity to review complaint id#******** dated 10/24/2022

  Consumers refund check has been delivered to his home.

   Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 10/27/2022

  
  
  Better Business Bureau:
  
  RE: Complaint ID ********.

   

  Thank you so much for your help...wished I had contacted you earlier.  The refund check was finally delivered and deposit made on 10/27/2022.

  This complaint has been resolved.  Thanks again!

  
  Sincerely,

  
  
  ****** *****  
  

  ---

  
  
   
  

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GE Refrigerator / Model: *********** / Serial #: ******** Date of Purchase: 5/19/22 Date of Delivery: 5/21/22 Purchased from Lowes: Store #**** - *********** ** GE Case# ******** We have an active case w/ consumer relations and they have stopped responding to our emails, failing to process & move forward w/ next steps. We have been w/out a working refrigerator for 4 months and purchased brand new. It only worked for 6 weeks. We were told we were approved for a full replacement after several repair techs have replaced the compressor, etc. and it still doesn't work, last compressor didn't even last one day. Tech was told to order another one & replace again. I sent the requested replacement models as asked a week ago today and understand there may be an upgrade fee and now no contact. No response in a week. My husband called - waited 2 hours then got a call back & was told they couldn't help because we have a case and they would ask our case worker to call us 2 days later. Still no response. I sent a message through their website & received a response saying they would have our caseworker contact us and to allow another 1-2 business days. Which would be another week. This is unacceptable and we need help. We need a replacement fridge asap. We have 7 people in our home including children and using a cooler presently. This has caused mental stress & lost all credibility in GE as a business. We sincerely appreciate any assistance you can provide. Being without a working fridge is not easy. I also will upload the full timeline of events as I have been documenting everything as well as our scanned copy of the receipt.

  

  Business Response

  Date: 10/19/2022

  Thank you for the opportunity to review Complaint ID# ******** 10/14/2022
  
  GE Consumer Relations has offered the consumer an upgraded refrigerator model and charged the upgrade cost.  The consumer accepted.       
  
  **** ******

  Customer Answer

  Date: 10/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****  
  

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