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Complaint Details
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Initial Complaint
07/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
The business is trying to charge me twice for the same thingBusiness response
07/24/2024
Good Day, I have reviewed the account. The patient does not have a balance with us. Her payment posted to the account on 7/23/24. I will mail a zero balance statement for the patient's records.Customer response
07/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22031296, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
07/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received two bills one in the amount of $2035.00 a second fo* 2,303.00. The bills was fo* my stay at ******* **** ******* ****** by ****** ******* Both bills say “primary self pay no ins.” When I called ****** billing they say they neve* heard of them. When I call ***** I get an answering machine instructing me to go To thei* website to make payments and give insurance information. When I go there, there is only one window that allows you to make a payment. Everything else on the website seems phony, except fo* the payment plan that only works. No information o* instructions to give insurance information. They want a credit card and you to choose a monthly deduction.Business response
07/20/2024
Good Morning, I have reviewed the accounts. Please provide insurance information and I will update insurance information and file claim. I apologize for any inconvenience this may have caused.Customer response
07/22/2024
I’m. Enclosing my insurance card so that you may forward it to the business to resolve the complaint
Business response
07/23/2024
Good Day, thank you for your insurance information. Ins has been updated and claim filed.Initial Complaint
03/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Due to circumstances beyond our control we lost health insurance for a couple of years. My husband had a heart attack and I had a serious health condition. the results ended up being 140K of debt for my husband and I. My husband is current paying on his bills and I on mine. I received a bill from ***** and began making payments to them on the website provided. I was making several other payments related to this illness as well. I was paying what I could and they still sent me to collections with no phone call what so ever. No communication at all. I spoke to an agent who I have the name of and he informed me the only reason I was sent to collections is the system I was on. No return call from the supervisor as promised. I should have just filed bankruptcy instead of dong the right thing and trying to pay. ***** has no commentBusiness response
03/19/2024
Good Morning, I have escalated the account to the Supervisor. Someone will follow up with the patient.Initial Complaint
02/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My wife went to the ER after falling at our home. She was treated and released from the trauma center at ********* ******* ******** after a brief observation period. There were no stiches or other services required other than scans. We thought we had paid all bills after receiving bills from the hospital & ambulance providers. However, we received another bill from ***** and just like others have indicated the bill contained no detail rather, just demanding payment of $2,238.00 for emergency provider charge. No detail other than date my wife went to the ER. When I ask for a detailed explanation of services, I was told ***** would not provide that information. Further, if this was a legit charge for services then, why did not not file their claim with my insurance? Why do they refuse to provide detail of services rendered as requested but still demand $2,238.00? Lastly, my insurance was billed over $26K from ********* ******* ******** Trauma Center with no surgeries, no stitches, no splints, no casts for an approximate stay of just shy or 3hrs. Why was this bill not included in those charges and why does ***** still refuse provide detail while requesting my wife fork over $2,238.00 What legit business does crap like this? Which legit medical provider uses these strong arm tactics to collect $$$$$ from uneducated potential patients?Business response
02/05/2024
Good Morning, I am happy to take a look at the account. ***** bill for the ER Providers only. We bill separate from the facility. Please provide patient's name, DOS, and/or invoice number. If patient does have ins, please provide that as well. If we have no insurance information, I can update and file claim at that time. Once account is reviewed, we can send you out an itemized statement.Customer response
02/05/2024
Complaint: 21247139
I am rejecting this response because: Insurance information was readily available and used while patient was being cared for in the hospital. Why did this company not file under the same insurance? Why did this company refuse to inform myself of services rendered inside hospital and company or doctor providing such services during a phone conversation earlier today? Why did this company bill my wife $2,238.00 for supposed services with no detail other than date of supposed services? This smells like a scam!********* *****
**** ******
Supposed Date of Services:
**********
**** * ***********
Sincerely,
**** ******Business response
02/06/2024
Good Morning, thanks for the information. I was able to review the account. I have updated insurance information and filed claim to Tricare. I will have an itemized statement mailed to address on file. Please let me know if I can further assist.Initial Complaint
12/04/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am not liable for this debt with STERLING EMERGENCY SERVICES. I do not have a contract with MBA LAW, they did not provide me with the original contract as I requested. The debt is also not reported on Equifax.Initial Complaint
10/30/2023
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
We received a check from a company we are familiar with. Internet says its a bogus company.Initial Complaint
04/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Received a Text from ***** stating I owe $1,132.00 for a physician contracted at a hospital to which I went. I have spoken with my insurance company and they stated that the fees which were originally submitted "were changed and re-submitted". My initial Explanation of Benefits stated I owe $0.00. The phone number the insurance provided to me that has been listed for ***** is (800) ********. I called this number and it belongs to the solicitation of the Medical Alert Device, not *****. There is no number listed for this company to speak to someone about my supposed bill. Just a text was received. The text states I need to pay this amount by 4/19/2023.Business response
04/05/2023
Good Morning, I spoke with the patient on yesterday(4/4/23). Advised her to email me the EOBs she had so I can review. I received the EOBs from the patient and they were for the facility not for the Provider. The EOB we have on file, shows patient's ins allowed 1132.00 but, applied to her deduct. This is what we are billing the patient for. We never re submitted a claim to patient's insurance. If she has further questions, the patient can call ************, which is listed on the statement.Customer response
04/25/2023
Complaint: 19891243
I am rejecting this response because:****** states there is no EOB reflecting this amount that is ALLEGEDLY owed
Sincerely,
****** ********Business response
05/04/2023
Good Afternoon, I have reviewed the account and EOB we have on file. According to EOB on file, ****** allowed 1132.00 but, applied it to the patient's deduct. Patient will need to get a copy of that EOB from her Ins. The claim was filed to ****** on 3/2/23. I will again send the patient a statement and also itemized statement.Initial Complaint
02/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a notice that I had a negative mark on my credit report from a collection agency. I called the collection agency who informed me it was for a medical bill. I went back to my flex spend account and saw that it was paid with a check number 2 months prior. I called EMBCC and was told they received the check but it was an issue with the account due to the name changing. They confirmed they received the payment yet still sent me to collections and now it’s effecting my credit. I asked to speak to a supervisor and was hung up on and now no one will answer the phone. This is beyond frustrating and I told ****** if needed I would have the flex spend company get in touch with the bank to report it as fraud since the received the check if cashed.Business response
02/09/2023
Good Morning, we have several accounts for this patient. Please provide date of service or invoice number.Customer response
02/09/2023
Complaint: 19360974
Account # ***********invoice #********
visit 1/11/22 *******
Sincerely,
****** *******Business response
02/13/2023
Good Day, thanks for the information. I have reviewed the account and see the patient's payment posted to the account. I have contacted the collection agency to make sure to remove from the patient's credit and deletion letter sent to the patient. Please let me know if I can further assist.Initial Complaint
01/25/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have revived a medical bill and I am calling the phone number provided to update my insurance. The phone number provided by them *************
just rings and hangs up saying call back firing business hours even when calling during business hours. There is no way to get ahold of them to pay a bill unless you use the automated line to pay with a credit card. This is Predatory for people who actually have insurance.Business response
01/26/2023
Good Morning, I apologize for any inconvenience this may have caused. I will have someone reach out to you now.Customer response
01/28/2023
Complaint: 18897131
I am rejecting this response because: still no one has reached out from the company.
Sincerely,
****** *******Business response
01/30/2023
Good Afternoon, I have reached out to the Supervisor again to have an agent reach out to the patient.Customer response
01/31/2023
Complaint: 18897131
I am rejecting this response because: I received a voicemail from a supervisor with no return number. He told me to call the 1800 number that I have been calling for the last week. I called again today as directed and it will ring and then hang up every time I call.
Sincerely,
****** *******Business response
01/31/2023
Thanks for the information. I received an email from the Supervisor. Agent called x2 and left a voicemail. I'll let the Supervisor know the patient tried to call.Customer response
01/31/2023
Complaint: 18897131
I am rejecting this response because: I have attached photos. No, agent called 1 time, left a voicemail telling me to call the 1800 number. The same number where no one answers and after 10 min on hold the phone will beep then hang up.
Sincerely,
****** *******Business response
02/01/2023
Good Morning, i have passed this rejection on to the Supervisor. Hopefully the time can be coordinated, and patient receives a call.Customer response
02/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18897131, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
10/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have a medical bill from a visit on 7/27/2021 from EMBCC (Wildwood Emergency Group) in the amount of $2,089.00. My insurance company paid on this bill and after insurance my portion of the bill was to be $334.24. I continue to receive bills from EMBCC stating I owe the full amount. I have called EMBCC countless times stating my insurance paid this and I do not owe them the full $2,089 as their bill indicates. I have also called with my insurance company who provided them all of the information they asked for related to the payment my insurance company made. I have been calling this company for a year now trying to have this resolved. They stated my account was supposed to be on hold until it was resolved and each time I've called I've been told they're taking care of it. I received another notice today that this full balance of $2,089.00 is due by 11/23/22. They have been extremely unhelpful in trying to help resolve this issue. At this point with the aggravation related to this I want even the $334.24 waived.Business response
11/02/2022
Good Afternoon, first and foremost, I do apologize for the inconvenience this may have caused. I have reviewed the account and adjusted the balance down to the 334.24 owed by the patient. Once this has been paid, the patient will have a zero balance with us. I will have a new balance statement mailed out. Please let me know if I can further assist.Customer response
11/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18324407, and find that this resolution is satisfactory to me. I do feel after a year of frustration they should have adjusted the remaining balance but at least they’ve finally acknowledged my insurance did pay them.
Sincerely,
Heather Finman
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