Business ProfileforFirst Lake Properties

I moved out of Palmetto Creek apartments on June 30th, actually beforehand as the apartment was left vacant for three days, but due to it being a weekend, the leasing office wasn't open to collect keys nor do a walkthrough until that following Monday. Upon walkthrough, my roommate was told the apartment was in nice condition, and we should receive our security deposit within the next month. It wasn't till the end of July that I received a ******************* for almost $2000 from Palmetto Creek stating damages, but they applied the deposit as credit, so it's around $1800. When we moved out, we documented pictures and videos of everything. The apartment is charging for a window that was cracked upon move-in, in which I was told to "not worry about," due to the last tenant being charged for it and they'd fix it soon. This wasn't listed on my initial move-in checklist due to not seeing it until after the sheet was already turned in. I contacted the leasing office and made them aware of the window, where I was told, they already know about the window because the last tenant broke it. Furthermore, with the charges, almost $1500 of the damages were stated as carpet. Upon calling the collections team to understand these charges, she said the carpet was "heavily trafficked" and "matted." When I asked where, she stated around the front door area, in which first, this is untrue, but what happened to normal wear and tear? She also mentioned permanent stains throughout the entire house, yet, I have video and picture evidence showing this is false. Whoever this outside carpet cleaning company is, they're attempting to uncharge for their services. They advised the leasing office to lift up the entire carpet and replace it. Amongst other charges, were acid washing the bathtubs, which was mold due to them painting over it, the window, and the sheetrock. I'm not against paying for certain damages, but charging for normal wear and tear is insane and quite unfair. If I have to, I will advance.