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Business Profile

Car Window Tinting

Mobile Tint and Audio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

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Complaint Details

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  • Initial Complaint

    06/08/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    On 5-31-2023 at 5:35 PM I made a **** credit card transaction of $394.02 for a diagnosis of my vehicle at Mobile ***************************** at Address: *****************************************************************. I stated I had a battery draining problem on my vehicle and they responded & recommended they would have to diagnose the car to see what the problem may be & where it is coming from. They said that their tech is very good at his ********* will be able to find the source of the problem. After the job was completed the employer had told me that the battery drain was coming from a Driver *************** would have to go to a certified **** dealership and buy the part & get it programmed for the battery drain to stop & that should fix the battery drain problem. As you can see on provided documents, I listened to their advice &I immediately went to a certified **** Dealership, bought the part for $86.81 and scheduled an appointment with them to replace & reprogram the Driver Door Module. **** completed the job as requested & called me to say that my vehicle was ready for pickup for which I paid an extra $382.20. I brought the car back home & within a day the battery had drained yet again. This was when I knew that Mobile, ****************************** had misdiagnosed my problem. I called them and explained to them that I listened to their *********** didn't work, that they had misdiagnosed the problem. One of the employers said he will get back with in the morning with a solution. I didn't get a response. My ********** decided to visit the business & ask them for a full refund for misdiagnosing my battery drain problem. The store manager said they will not give us a refund & that we should leave. The manager was unprofessional & didn't stand by their work. When they accepted to diagnose something & find the problem they should diagnose it correctly. They charged me $394 for the wrong diagnosis. This is so wrong, dishonest, & fraudulent to take people's money for diagnosis but give them the wrong diagnosis.

    Customer response

    06/28/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Mobile Tint and Audio regarding complaint ID ********.

    Regards,

    *******************************

  • Initial Complaint

    11/28/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Brought my truck in several times to have a rear brake light installed on my truck. They were never able to get the installed piece working and then said it was not compatible with my truck but now my rear backing sensors and blind spot detectors do not work and it always says I have a trailer attached to my vehicle. Now I'm going to have to bring my truck into **** to have that fixed. I attempted to contact the regional manager several times to no avail and sent them an email to resolve this issue but have heard nothings.

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BBB Rating & Accreditation

C+

This business is not BBB Accredited

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Years in Business: 17

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

3113 N. Causeway Blvd.

Metairie, LA 70002

Visit Website
(504) 835-2440

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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