Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/4 I came from work and the water was cut off. I thought it was due to the boil water advisory. I SWBNO and was told there was no reason my water should be off billing was current. They sent a technician out that evening and I was told my meter was gone. I called the office back and was told a supervisor would call. DIDNT. So I went to the local office and was told the meter had been tampered with. I have absolutely no reason to mess with a meter. The only way the matter could be resolved I was told I had to pay 350 dollars. I had no choice I need water. Today is 12/6 3.30 pm and I still dont have water. I called my councilmans office and was told its my word against theirs SWBNO its the 3rd party who installed the meter I have to contact no info on them please help me to get water and a refund. Thanks ************

• Initial Complaint

  Date:11/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is scum. They keep threatening to turn off my water even though I make payments on the bill every month. And this month, November 2024, they placed the payment date earlier than I can pay due to being on disability. I called them to try and get the date changed so I actually have a chance to pay the bill to prevent the water from being turned off, and the person I spoke to refused to do anything and hung up when I told him that just isn't possible. So now, they are forcing me to pay the bill along with their fees. I have a disability and am unable to work or get the money they need when they need it, yet they refuse to work with me. This company is scum and everyone that works there should be fired for a new staff that actually cares about the people they are impacting. I refuse to pay their $75 dollar reconnection fee so they can get more money. I hate this company so much. I would sue if I had the money to pay for a lawyer. I gave 1 star but I would give zero stars if that were an option.

• Initial Complaint

  Date:11/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive tried to resolve a charge of $6.75 last month and now my bill is saying I have a past due charge of $6.75 in which is a lie. I am never late with my payments. Last month complaint # ******** was filed without a resolution and ***** has still not taken that incorrect charge from my bill. I reported it to ***** ****** the dispute invoice person and he has NOT responded to my concern because if he would have, the $6.75 charge wouldnt have carried over to this months bill as a past due charge. SWBNO is still trying to beat people out of money!!! Im so frustrated with their incompetence ,unprofessional behavior.and lies when you do speak to someone about my concern. I was told last month the late charge wouldnt be removed. That was definitely a lie!!! Could you please assist me? It would be greatly appreciated. Thanks

• Initial Complaint

  Date:10/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nature of this dispute is, the danger that is occurring due to the bayou behind my property that overflowed during the last hurricane. The bayou is located behind my home and is supposed to be maintained by ****************. The debris and plants came up to my fence, S&WB finally removed some of the debris but left parts of it because I was told that they were only responsible for a certain area. The damage the damage that was left by them is a mess. I was told that they were not responsible for any of the debris under the wires in the sky only the damage before the wires. The explanation is absurd and no one has tried to do anything to fix the problem. SOME of the debris was removed and the debris under the wires which are closer to my backyard is still littered with debris. This property that is not owned by me and that I must keep up is extremely dangerous as snakes,rats,bugs and mosquitoes are breeding and coming into my yard! Also, the employees only mow a small distance from the walking path and the rest of *** is kept up by me paying ***** or more monthly to pay someone to mow SWB property and whoever owns the rest. I am 77 years old and cant mow it as I used to, I am asking that dirt be placed on the area that was dug out and that someone do their job. It is unfair that I have to upkeep my property and the property of an entity that I pay. Dirt is needed and the many workers that are sitting around watching a few workers on riding lawnmowers actually do some work. The situation is very depressing because I am afraid that I will be bitten by a snake or alligator. Please check into this situation and rectify this horrible situation. It is of grave danger and needs immediate attention and action. Thank you

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recd a bill for $147.93 with a false reading of ****** which was actually read. Ive submitted pictures of the reader and meter to the remote office and they scanned it in of a reading of ******. I called councilman ****** ****** office to report it on August 3024. He then contacted the *** dispute team and Danoka called me and said it will be under investigation and to pay what I think it should be until they find out more info. I sent online $85 leaving a balance of $62.93. I have yet to receive info labout the investigation. Instead for the next month the bill was $62.93 plus $76.24. Now I received a bill of $85.95 plus a late fee of $6.75 totaling $92.70. I am applauded because I have NEVER BEEN LATE!!! I am so SICK AND TIRE of their SHENANIGANS!!! PLEASE HELP! Whomever is working these bills is playing games with PEOPLES LIVES!!!Its ONLY me and my bill is more than my neighbor of 2. Explain that?

  Customer Answer

  Date: 11/05/2024

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Sewerage & Water Board New Orleans regarding complaint ID ********.
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB, This complaint is with ******************************************* board of New Orleans. I emailed them the below on August 9, 2024 and have not received a response. I received a confirmation of receipt so I know it was received by NOSWB. Action needed: NOSWB to investigate why my water bill went up nearly 40% within the past few months. Is their a leak on its end with the meter or main? I have no leaks within my residence and have not changed water usage practices. I'm one person. If I take its recent billing practices, IF I lived in a household of 4 people our water bill would be $328 a month! I would like a credit put on my account for May, *********** 2024 overcharge of $22/mo, totaling $66 credit. It has been 10 days since I emailed NOSWB and no response. Please see the email I sent NOSWB below: Hello, I believe there is something very wrong with my water bill the past 3 months. I opened an account with NOSWB in November of 2023. Since then my bills have been November 2023 at $62, December 2023 at $62, January 2024 at $62, February 2024 at $61, March 2024 at $61, April 2024 at $61. Then, for some reason beginning May 2024 it has steadily increased. I am only one person in my house. I have not changed my water usage at all. I do one load of laundry a week, I do no watering/landscaping at all and never have, I take the same amount of showers, etc. There are no leaks and my toilet isn't running when not in use. There is no reason my bill is now nearly 40% higher. My July 2024 bill is $84. Please assist. Things like this only add to the already non-trust New Orleanians have with NOSWB. Thanks, *************************

• Initial Complaint

  Date:05/20/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2024 I received a water bill for double my average usage. When I called sewerage and water board to dispute this claim they said that this was an estimate bill and they would send someone out to read my water meter in person. I called once a week for two more weeks and each time the representative said someone was scheduled to come out but they hadnt made it to my meter yet. The third time I called I got an entirely new response that I had an automatic meter that could be read remotely. My next bill came and it was still an estimate bill. I called again and they said my future bills would be adjusted according to my average water usage. I have now received a fourth water bill that is another estimated bill. I have not recorded any credit for paying double my normal bill in March. My account number is *************.

  Customer Answer

  Date: 06/09/2024

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Sewerage & Water Board New Orleans regarding complaint ID ********.
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:04/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing issue-Ongoing for 2+ yrs. Initial bill received 12/8/21 that reflected ****** gallons water (67.8 x 1000) for a home with a 4yr average water usage of ***** gallons (1.1 x 1000) - 2 yr prior/2 yrs after this billing. Over last 2 yrs, I hv continually been in contact with **************** (calls, emails, etc) requesting investigation and/or explanation and all Ive received is a verbal Investigation Is Still in Process and findings should be mailed. As of 4/22/24, I have received NOTHING!! This total bill was $1,158.77 (that included other charges I have questioned) but then I got another bill 12/22/21 for $34.68 = $1.193.55 outstanding balance. But in addition to this questionable water usage, SWBNO then withdrew (auto payment) $1,309.04 from my bank account on 1/12/22 - $115.49 more than current outstanding bill! Now to answer/explain this withdrawal difference is just simply math and possibly a review of the most current bill- nothing that requires 2yrs of investigation to answer but again there have been no response/reply! I dont know if its an understaffed issue but whatever it is, the Consumer carries the burden in these billing issues because a public utility service is a monopoly.there are no other options!! As such and while this billing issue is 2yrs old (still pursuing) my writing today is presented to add fuel to the fire related to the operational problems (staffing/systems) at ***** and the need for more regulatory oversight that holds them accountable to consumers.

  Customer Answer

  Date: 05/13/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Sewerage & Water Board New Orleans has been resolved.
  
  (By clicking "OK", your complaint will be closed as Resolved.)
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Five years of erratic and inflated ******************************************* Board ******** from 2019 to present day. Initiated a dispute about the balance and consistently paid inflated monthly ******** while under investigation. Yesterday, water service was cut off to the house without an email, phone call, or mail correspondence indicating that the water would be turned off on that date. Called customer service to inquire and were advised that ***** would not turn the water on until the full balance (over $3,000) was paid, even though they had received and processed monthly payments. The ***** used coercion to force us to pay inflated unfair fees by cutting of a life necessity (water service) to a household with young children.

  Customer Answer

  Date: 03/19/2024

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Sewerage & Water Board New Orleans regarding complaint ID ********.
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from the ***** for $4.86 due for 26Feb2024. However, the website says I owe $***.52. I called on 21Feb2024 regarding this bill discrepancy. The person helping me took a look at the bill and did admit that it was strange and didn't make sense. She said that in her system she could see that I paid my last couple bills in full. However, on the bill it appears, as she said, that there was a charge of $133.66 that is being rolled forward. The service person admitted that the $133.66 shouldn't be on my bill but in her system I still owe #***.52 and there was nothing I could do. She did forward my bill to a billing supervisor and she said he would call me prior to my bill being due on 26Feb. My bill is due today and nobody from ***** called me. So I called I spoke to that billing supervisor. All he could tell me was that the bill online is incorrect and that I will be sent a correct bill to show that I owed $***.52. So I am expected to pay $***.52 with no real evidence that I owe that. Additionally, the math is not adding up and the only thing they could do was fudge the numbers on the bill so that the numbers would match. They had no real explanation to the discrepancy on my bill but admitted to "fixing" the bill to show the $***.52 owed. I'm not sure how on a single bill I'm told I owe 3 different amounts. I am paying the $***.52 today without a proper bill