Business ProfileforAstor Crowne Plaza – New Orleans French Quarter

Last night at Crowne Plaza hotel, I had an extremely unsettling experience which unfortunately impacted my entire stay. Upon settling into my room, I was shocked to find a mouse running freely across the floor. Expecting prompt assistance, I immediately called the front desk and was assured that someone would be sent to address the issue.However, as the hours ticked bytwo hours, to be preciseno one arrived to help. Being close to midnight and needing to rest for the day ahead, I found myself in a very uncomfortable situation. Throughout the night, I was unable to sleep, constantly worried about the mouse potentially climbing into bed with me. This ongoing concern made it impossible for me to relax or feel comfortable in what was supposed to be a restful environment.Given the severity of the situation and the lack of response from hotel staff, I requested a full refund for my booking. It is reasonable to expect a clean, safe, and secure environment when staying at any establishment, especially one that promises a certain standard of hospitality. The failure to address such a distressing issue promptly not only ruined my night's rest but also my overall perception of the hotel.I am deeply disappointed with the service and responseor lack thereoffrom Crowne Plaza. I hope that sharing my experience will prompt the hotel to reconsider their customer service protocols and ensure that future guests do not encounter similar neglect.