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Complaint Details
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Initial Complaint
12/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have been a subscriber to the new Orleans advocate/times Picayune for forty plus years. I now want to cancel my subscription but no one answers the phone I am told to leave a message but it is never returned. The payment is by credit card. I have been trying for weeks. I believe it is a scam where they make it difficult if not impossible to cancel.
Business response
12/27/2024
The account has been canceled and refund processed. If you need any further assistance, please email us at ***********************************Initial Complaint
12/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have been trying to cancel my husbands subscription to the times picayune print edition and have tried several phone numbers and email but nothing has worked. My husband *** ****** has passed away and I no longer want the subscription. Please cancel it.Business response
12/09/2024
We apologize for the troubles. Retention Specialist, **** ****** called on 12/9/2024 to cancel the subscription. She removed the card from the account and stopped the paper the following day, 12/10/2024. For additional help. we can be reached at **********************************Initial Complaint
10/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have a digital subscription to The Advocate which I want to cancel. I have tried calling multiple times during business hours and no one answers the phone. There is no voicemail option and they say to send an email with my request. When I send an email it always says there is a problem and it didnt go through.Business response
10/22/2024
I canceled account at the end of the subscription on 11/11/2024 and emailed subscriber, who now has my contact information.
Initial Complaint
10/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
In September 2024, after attempting to contact them unsuccessfully on multiple occasions by phone, I cancelled a temporary subscription with The Advocate online, and requested a refund of $23.95 after being charged for the next several weeks. This entity refused to provide a refund, so I asked that a manager reach out to me regarding the matter, which never occurred. Now, I cannot even access their paid online content, even though I paid for it. The ******* family aught to be ashamed of conducting business in this manner.Business response
10/31/2024
We apologize for the inconveniences. I have reached out to this subscriber who now has my email address as well. We have processed the refund for $23.95.Initial Complaint
09/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Today,09/15/2024, I did not receive the Sunday newspaper. I have been a subscriber for many, many years and am very dissatisfied with the carriers inability to deliver the newspaper to my residence three times a week. It seems that I am constantly calling the office to report non-delivery. I have been told that the carrier has been with your company for many years. If she has hired someone to help with her route, they are not doing their job. Additionally, I have a paper box attached to my mailbox. The carrier is not using it. The newspaper gets thrown in my driveway instead. Your prompt attention to this matter is greatly appreciated.Business response
09/17/2024
District manager ***** spoke to the customer and assured them we were addressing the issues. We currently terminated the old contractor on this route and replaced her thus service should improve significantly here. We have instructed new carrier to place paper in the paper box. If by chance a Sunday paper is missed in the future, a replacement copy will be delivered the following morning. Subscriber has ******* phone number now for any further issues.Initial Complaint
09/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I've been trying to cancel my subscription for a week, the price went up and it's not worth the costs, the views and biased reporting is not a reflection of news but a political machine agenda promoting one political party over another.Business response
09/11/2024
Subscriber spoke to **************** representative on 9/11. She worked with the subscriber and cancelled the subscription, effective 10/1/2024.Initial Complaint
07/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The date is 7/7/2024 - SUNDAY PAPER - DID NOT GET TODAY!!!! This is not the first time. I just submitted a complaint a week ago. WHY can't I get my SUNDAY paper??????? This is just too much frustration. Please can't I get my Sunday paper - TODAY - Sunday. I need my Sunday paper delivered today and I also get the paper on Wednesday and Friday. SOMEONE please help me. This happens too many times! Thank you, ***********************************Business response
08/02/2024
We have addressed the issue her. Additionally, we have a DM following up on delivery. Problem should be resolved.Initial Complaint
07/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Problem cancelling subscriptionsBusiness response
07/08/2024
Retention Manager helped the customer settle dual accounts. If needing additional help, please email at ***********************************Initial Complaint
06/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have been subscribing to the Times-Picayune/New Orleans Advocate for some time now. I get the paper 3 times a week, Sunday, Wednesday and Friday. I began to NOT RECEIVE my paper the week before 6/16/24 forward. I have not gotten any papers since then. This is ridiculous. I have been getting this for years. AND, the paper is NEVER on my doorstep or even close by. The delivery person just throws it across the way so I'll have to come out (live in an apt. complex) in my socks and pajamas to walk and get it. I really need some help with this. Thank you so very much.**************************************Business response
07/05/2024
Our New Orleans director spoke with customer on *******. Assured them delivery would improve and he would have manager follow up on delivery for the next few weeks. Delivery has been verified since that date. We also spoke to the customer service department to address communication issues.Initial Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was charged for the subscription renewal with the times picayune for over $700.00 dollars. The charge was on my credit card on June 19,2024. I immediately attempted to call to cancel the subscription. I have called for several days but all I get is a recording. I have also sent several emails and the only response is that they received the emails. I also filled a form online requesting the cancellation but it will not go through because they do not recognize my account even though they were able to charge me. This is extremely frustrating. I want to cancel and get that charge credited on my credit cardBusiness response
06/24/2024
Subscriber has been in correspondence with Retention Specialist, ************************* since 6/21. The refund has been submitted for processing. If any additional assistance is needed, please reach out to **********************************.
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Get a QuoteCustomer Complaints Summary
31 total complaints in the last 3 years.
15 complaints closed in the last 12 months.