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Complaint Details
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Initial Complaint
07/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The date is 7/7/2024 - SUNDAY PAPER - DID NOT GET TODAY!!!! This is not the first time. I just submitted a complaint a week ago. WHY can't I get my SUNDAY paper??????? This is just too much frustration. Please can't I get my Sunday paper - TODAY - Sunday. I need my Sunday paper delivered today and I also get the paper on Wednesday and Friday. SOMEONE please help me. This happens too many times! Thank you, ***********************************
Business response
08/02/2024
We have addressed the issue her. Additionally, we have a DM following up on delivery. Problem should be resolved.Initial Complaint
07/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Problem cancelling subscriptionsBusiness response
07/08/2024
Retention Manager helped the customer settle dual accounts. If needing additional help, please email at ***********************************Initial Complaint
06/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have been subscribing to the Times-Picayune/New Orleans Advocate for some time now. I get the paper 3 times a week, Sunday, Wednesday and Friday. I began to NOT RECEIVE my paper the week before 6/16/24 forward. I have not gotten any papers since then. This is ridiculous. I have been getting this for years. AND, the paper is NEVER on my doorstep or even close by. The delivery person just throws it across the way so I'll have to come out (live in an apt. complex) in my socks and pajamas to walk and get it. I really need some help with this. Thank you so very much.**************************************Business response
07/05/2024
Our New Orleans director spoke with customer on *******. Assured them delivery would improve and he would have manager follow up on delivery for the next few weeks. Delivery has been verified since that date. We also spoke to the customer service department to address communication issues.Initial Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was charged for the subscription renewal with the times picayune for over $700.00 dollars. The charge was on my credit card on June 19,2024. I immediately attempted to call to cancel the subscription. I have called for several days but all I get is a recording. I have also sent several emails and the only response is that they received the emails. I also filled a form online requesting the cancellation but it will not go through because they do not recognize my account even though they were able to charge me. This is extremely frustrating. I want to cancel and get that charge credited on my credit cardBusiness response
06/24/2024
Subscriber has been in correspondence with Retention Specialist, ************************* since 6/21. The refund has been submitted for processing. If any additional assistance is needed, please reach out to **********************************.Initial Complaint
04/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I want to cancel my news paper subscription but they keep giving me the run aroundBusiness response
04/09/2024
Retention Manager spoke with subscriber to cancel the subscription.Initial Complaint
03/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Started last December, we missed several papers and when we complained, it got worse. Two weeks no papers at all. Complained every day. Then we would get a paper off and on. Complained. Then the paper would be dropped in the Street! Cars ran over it. Complained ! We have a large driveway and lawn where it was thrown before. Thats where it should be thrown. The carrier is being immature because we complained and supervisor has not responded!Business response
04/03/2024
District Manager, ***************** spoke with the subscriber on Tuesday, 4/3 to resolve ongoing delivery issues. We have also credited the account 1 month of service.Customer response
04/08/2024
this is ************************. My I. D. Number is ********. I received a reply from you through the BBB. And so far as I can see, the agreement was the supervisor would speak to the carrier of the newspaper advocate. And refund me $37. So far our paper is still being delivered by the street, which in the past it was always in the driveway or the lawn. My concern is when we have a rain, it is right next to the drain, and it does flood there. So my complaint has not been completely resolved.Business response
04/10/2024
We credited the subscriber 1 month. We also have had our Manager in New Orleans, *****************, speak with the contractor about delivering the paper further up the driveway and not as close to the street. Managers have verified that this been occurring.Initial Complaint
03/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have a subscription to the Times Picayune. The money comes out of my bank account automatically every month. I have not received the paper since February 21, 2024. I go online every day to file a complaint that I did not receive the paper. I have called three times and spoken to three different people, *****, ******, and *****. ***** is a supervisor. I was told she would send a message to the carrier, email the circulation manager and the distribution center. I was told it would be resolved and I would receive a paper. Today is the tenth day I havent received a paper. They keep telling me they will credit my account. But they take my money every month so without delivering a paper, they are stealing my money!Business response
03/05/2024
Hello - Distribution Managers ***************** and ********************************* addressed the delivery issue with the carrier by going with the carrier to deliver and show where to leave the newspaper. Retention Specialist, ********************************* has called and left voicemail to help with any billing concerns. You may also contact us any time at ************************************ Thank you.Initial Complaint
02/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I tried over and over again to cancel my Sunday newspaper subscription. I repeatedly called and I get put on hold only to hear the same recording about the business hours. I did get in touch with the operator but they had to send my order details to someone else to later call me within ***** hours. Well see.Business response
02/23/2024
Subscriber spoke with Retention Specialist, *********************** on 2/22 to cancel subscription.Initial Complaint
10/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am trying to cancel home delivery of The Advocate and switch to a digital version only. The people at The Advocate I talk to indicate they are not authorized to do this and transfer me to the subscription services ***** but no one ever answers this call. I have tried to call this department directly but again no one answers the call.Business response
10/17/2023
Hello - We have reached out to this subscriber. They have switched from a print subscriber to digital subscriber.Initial Complaint
09/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have subscribed to the Times-Picayune for many years. I now experience far too many delivery issues and wish to cancel my subscription. Doing this has been a nightmare. I am told now after much effort that they will send me the cancellation form. This form is available online but when I go the site and fill it out and then try and send it, it says there's no such account. I emailed the help desk again and asked that they email it to me immediately so I can get the refund. Unfortunately, for some reason, she can't just email it now. I need to wait for the form which, like I said, is available online. I've been gived the run around all moving with these people. Something is terribly wrong with the way the newspaper is run in New Orleans. I am due $26.81 as a refund.Business response
09/21/2023
We apologize for the several inconveniences you experienced. It is our refund policy to have subscribers fill out the form in order to receive. However, I have checked this account and I do see the refund processing.
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Get a QuoteCustomer Complaints Summary
27 total complaints in the last 3 years.
11 complaints closed in the last 12 months.