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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
One united holds all customer deposits for an extended period of time, meaning they are using our money while denying us access.
Business response
07/01/2024
Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.Customer response
07/02/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I received their message. They only reiterated their policy, which changed even during the course of time my deposit was on hold. Their policy is restrictive and many days longer than most banks and credit unions. They are profiting at consumer expense.
Business response
07/10/2024
Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.Initial Complaint
06/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I closed an online checking account that I had with OneUnited because they didn't offer services that I needed. Upon closing the account I found out that they didn't send a final statement and they've removed all previous statements so I didn't have a record or way to confirm my final funds owed.Business response
06/21/2024
Thank you for your feedback. Due to this response being public, please check your regular mail for an update.Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This bank put a seven day hold on a check that I had overnighted via ****** I still have not received any funds in my account and they continue to charge me over draft fees and return fees in the mean time.Business response
06/14/2024
Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.Customer response
06/14/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
My check was delivered and signed by ************** as delivered on 6/4/24 at 0924. I even sent a fax the same day. Yet it wasnt deposited until the 6/5/24. At the latest I should have gotten my money on 6/12 or 6/13. Not the 14th. I attached the files.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business response
06/26/2024
Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.Initial Complaint
06/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Approximately 2 months ago, I called to cancel credit card service, I had many problems with paying on the card, they use 3rd party payment service. After multiple customer service reps, giving false information, I finally talked to a customer representative, that assured me the card will be canceled and nothing else was required of me. Today 06/05/2024, I received a credit alert, one united is reporting negative information to the credit bureaus, stating I have missed 2 payments. I did not authorize or notified of any payments due. I thought from being told the card was canceled and on good faith, nothing else was needed from me. I have called 4 times today and all I have received is lies and no assistance, One rep told me she cannot transfer or give the correct number to resolve this matter. I am tired, I also have direct deposit going into a checking account. I need help solving this issue. I have strong beliefs it is time for me to all together change banks. I work to hard to fix my credit, for the company credit card I choose is causing problems with my credit.Business response
06/06/2024
Thank you for your feedback. Due to this response being public, please check your regular email for an update.Customer response
06/10/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Today I contacted One ************ western union with the card number to pay what they asked for to correct the account. The card has been closed, I cannot make the payment they say I have missed. Negative information sent to the credit bureaus, I see this as retaliation, due to me unsatisfied with the service. I asked for the department name that will be accepting my payment and stated they will have to sign for the mailed payment and the agent hung up the phone. Please help me. This is my second request for help.
Business response
06/11/2024
Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.Customer response
06/12/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
05/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Trouble with transferring my money from OneUnited Bank account to my external BOA account TWICE. First in January 2024 and again May 2024. Jan 2024 email I have tried a few times to transfer money from my savings account to my external BOA savings account without any success. I called last week to get this straightened out, and it has yet to be corrected. I initially had issues with adding my BOA savings account, tried instant 3 times and eventually had to do the verify amount placed. One would think that it would not be this difficult to switch money from ones account. Please rectify this issue and allow me to access my own money ASAP. It took almost 2 weeks for my money to be transferred. It was actually done twice. May 2024 email I honestly thought that this issue with transferring MY money from my OneUnited to my BOA account would be done and over. I understood when it first happened because my BOA account was new (just had opened it so I could do money transfers only). But months later, its happening AGAIN. This is utterly ridiculous and a down right shame for you as a banking system to have this many flaws and barricades for honest people to obtain their own money. Also, when I spoke with ***** on the phone *************).the music playing in the background was too loud and it was hard to understand him. I had to have him repeat several times. He told me it was playing in the call center and he couldnt turn it down. Im a music lover, but ****** I Wanna Be Down is not really what needs to be blasting in the background while customers are trying to handle business.Spoke with representative 5/24/24 who said that issue wasnt addressed earlier in the week. And now that its the end of the week along with being a holiday weekend, I still am not able to get my money. NEVER LET THIS BANKING INSTITUTION HOLD ANY OF YOUR MONEY!!!!!Business response
05/28/2024
We have contacted you to provide you with an update on your complaint.Customer response
05/28/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I received a call back from a banking representative, yet she was not able to tell me why such a delay in getting my requested money. She said I had to answer the verification questions. *** answered those questions several times, yet still get treated like il trying to steal my own money. Plus, once my account was verified initially in January, one would think that I would not have to go through the same mismanagement 4 months later. She told me that the transfer would take place in the next 3 days. Not even an expedited funds transfer. I told her that once I get my funds that I will start the process of closing my account. I asked what needs to be done and she told me that I have to go through the same grueling process of requesting bank transfer like I had been trying to do or get a check mailed to me, but I would have to wait until my other transaction takes place.****************************Business response
06/06/2024
"Thank you for your feedback. Due to this response being public, we have sent you a private email to process your request"Customer response
06/10/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
When someone asks for their money, it SHOULD NOT TAKE OVER 2 WEEKS!!! I received a call from company telling me that my money would be sent later in the week. She was not able to tell me why such a delay in getting my requested money. She said I had to answer the verification questions. *** answered those questions several times, yet still get treated like I'm trying to steal my own money. I had asked my money to be expedited when I spoke with the same person prior to final call. My money wasnt expedited, it wasnt even sent 3 business days after my initial request. I finally did get my money 6/5 (originally requested 5/20). I told the person on my final call that I would be closing out my account once my transaction cleared. At least she was able to tell me how to do that process. This institution closed out my account so fast and without any headaches. I just hope they send me the remainder of my money from my account since I was not able to do money transfer of less than $10. THIS BANKING INSTITUTION IS A JOKE.Initial Complaint
05/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I transferred money from my credit union to this bank. They wait until after I set up the external transfer and transferred my money to advise me that they need more information. So I sent them the statement , they are stating that the statement doesnt match the request, when all I was advised that I just need a statement to verify that my credit union account was my account , its a mailed statement , they will not release my money. I just want my money back in my credit union account. And to be done with this. They have numerous complaints about holding peoples funds , something needs to be done about this . I want my moneyBusiness response
05/23/2024
Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.Initial Complaint
05/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm writing urgently to address errors on my credit report caused by the sharing of my personal information with credit bureaus, leading to significant financial and emotional distress.According to 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be handled confidentially.Additionally, per 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot disclose account details without my explicit consent, which I have not given.The discrepancies associated with ONEUNITED BANK have negatively impacted my financial situation and need immediate correction.Furthermore, I emphasize compliance with 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under certain circumstances.Below are my account details for your reference:Account Number: *****************I urgently request a thorough review of my account, prompt correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. Your immediate attention to this matter is appreciated.Sincerely,*********************Business response
05/23/2024
Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.Initial Complaint
05/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello, I sent a letter via certified mail pointing out a misrepresentation on my credit file. The company has received this evidence and has not responded. I have attached evidence below. Hello, I am corresponding in regards to a negative item on my report OneUnitedBank ************** After reviewing my credit report, I noticed there were many negative months and a charge-off to this bank which I had thought I closed in good standing. After contacting the bank, they said I owed $40.30 and because of the misunderstanding, once I paid this item, they would remove the negative remarks from my account and show the account in good standing. I have attached evidence of the email correspondence with bank, as well as a certified check with a note showing the payment via bank certified check was made and the promise that the bank made to update my credit report to reflect the account positively. **This check has since been cashed** As represented, please update my credit remove the item from my credit report because the information is not being represented correctly. This has severely impacted my credit worthiness and breached a contract promised by the bank to remove the item (e.g there is no point in paying a charge-off unless they remove from credit report).Business response
05/20/2024
Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.Initial Complaint
05/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On March 5, 2024, I called to file a dispute about my money ($1380) got caught in the **** I called back a few days later to check on the dispute and I was told someone open a 2nd dispute with the same information from March 5. So they would have to move forward with the 2nd dispute that was open on March 11th instead of on March 5. I was okay with that until March 24 when I found out that they can not move forward with the 2nd dispute that was filed on March 11th because they only can work the original (March 5th). So now, my account was charged an over drafted fee and is over drawn $1376.60.And I'm okay with all of this because I understand things happen. But I'm not okay with being told they have not open the original dispute because the situation is above the heads of workers that take phone calls for the bank. And I'm not okay with my bank account risking being closed and placed on my credit report.All I'm asking is for the bank to work the dispute so they can get the $1380 from the ****It's been over 2 months and still nothing. I was also told they have 90 days to fix the situation, but my account will close and be place on my credit when account is over drawn after 30 days.Please Help Me!!!! No One From the customer service can helping me. Not even the managers from the customer service number. I live in ************** so I cannot just go inside a branch.Business response
05/14/2024
Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.Initial Complaint
04/25/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
i am not liable for this debt with ONEUNITED BANK , i do not have a contract with ONEUNITED BANK, they did not provide me with the original contract as i requestedBusiness response
04/30/2024
Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.
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Customer Complaints Summary
160 total complaints in the last 3 years.
52 complaints closed in the last 12 months.