ComplaintsforOneUnited Bank

• Initial Complaint

  02/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 30, **** I made a purchase with ******* Wireless using my One United debit card. That transaction was cancelled by ******* Wireless later that day. Since then One United has refused to return the funds to my account.

  

  Business response

  02/13/2024

  Thank you for your feedback. Due to this response being public,we have sent you a private email regarding your complaint.

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied for a bank account over a week ago and *************** denied my application. But they still took ***** dollars out my account to fund the account they denied me. Its a flat out scam because they hang up in my face every time I call to ask for my money back. And they also randomly took 5 cents out my account after they took ***** dollars. And they dont tell you this before taking the money out. There is no reason to take applicants money to fund an account they were DENIED. So where is the money? If theres no open account. Then they hold the money over a week and refuse to return it and hangs up in my face.

  

  Business response

  02/08/2024

  Thank you for your feedback. We made an update to your account to resolve your complaint and also sent you a private email. 

  Customer response

  02/08/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  01/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was so excited in November 2022 when I was finally able to get this bank account. Everything seemed pretty normal except for the fact that I don't get any e-mail notifications until I open up my account on the app on my phone. As soon as I open the app, I get flooded with email notifications about my transactions and my account balance, etc., which is quite frustrating. I was willing to look past that, but when I began a new job in June 2023, the employer apparently doesn't report my paycheck as early as my previous employer, so I don't get paid 2 days early anymore. This was an adjustment, but I accepted that I no longer get paid early.The kicker came in when the bills that are set to automatically come out on payday Fridays started getting kicked back and I began incurring a $37.00 late fee for EACH AUTOPAY BILL that is attempted to run, as well as each time they retry to run the payment on my payday! Since June 2023, I have incurred 29 Insufficient Funds Charges because my paycheck is not showing up in my account when my creditors run their autopay charges - that is $1,073.00 in Insufficient Fee Charges that I should not have incurred. I have NEVER had a bank not deposit my check early enough for bills not be paid on time. Even the banks that don't offer early paydays don't do this. I am literally paying this bank to punish me for the way they operate.I literally cannot afford to bank here anymore.

  

  Business response

  01/18/2024

  Thank you for your feedback. We made an update to your account to resolve your complaint and also sent you a private email. 

• Initial Complaint

  01/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have this secured credit card for at least ******************************************************* a unsecured card, it has never been happened and they keep holding my ******** dollars for about a decade 10 which perodo my balance is being ZER0.I have fruited to talk to them through their costumer service by years to cancel my account without damaging my credit and all I got are repetitive excuses, their system is always down, its been a hassle talk to them because they use a third part costumer service and so many times Ove been told that their customer service agent doesnt even know who they are.Ive called **** and they told, regardless UNITY use their name, **** are not name to punish them.Ive read hundreds of online bad reviews and serious accusation against them and thats really incredible how the at institution has never been closed by Consumer protection agencies. The quality of their support is unparalleled mediocre and they dont work on weekends, they dont pick up phone calls after hours or weekends.Im making arrangements to envolve the General attorney in such serious negligence affecting a large number of consumers.Please just go check ****** reviews, ********* instagram and anyone can realiza that ***************** are neglecting that repetitive threaten agains consumers. I need to have my ***** dollar deposit back, close my account without damaging my credit.I reinforce that the situation is really serious and this is impossible that the government hasnt closed that company. Im decided to make public all the problem UNITY **** HAS CREATED to the society and the government is igniting them by years .

  

  Business response

  01/08/2024

  Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Oneunited is movin around transactions to cause overdraft fees.OneUnited Charged me an overdraft fee after holding a metlife ins transaction and posting it after they charged a service fee causing my life insurance payment to return After Calling, The agent only repeted herself in a circle to make it appear like she was telling me something. For example, I saw this fee is incorrect she says " Yep cause the account overdraft ***** so since the account is overdraft $***** you have a fee of $37.00 cause its overdraft and then hung up on me Very unprofessional

  

  Business response

  01/04/2024

  Thank you for your feedback! We have sent an email concerning updates made to your account.

  Customer response

  01/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  12/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a peer to peer transfer to my wife in the amount of 100$ on November 15, 2023. The transaction failed for a reason not known to me and Ive called but no one can tell me why it failed. I have not received any reason on why it failed nor have i received my money back. I have spoken To multiple people over the past month and weeks after I received a dispute forum and turned it back in, I got a letter in the mail stating the transaction was valid because I did not turn in the required documents on November 23, 2023 I received this letter December 11th. None of this is valid also sounds like theyre stealing from me and I want my money back.

  

  Business response

  12/21/2023

  Thank you for your feedback! We made an update to your account and sent you a private email based on the information you've provided us. 

• Initial Complaint

  12/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  OneUnited has been stealing customer funds via "failed" peer to peer transactions with bogus reasons like "unable to debit funding account" then debiting the funding account and pocketing the amount. This has happened to me three times. **************** has done nothing and any attempts at escalation end in getting sent to voicemail and never hearing back.

  

  Business response

  12/18/2023

  Thank you for your feedback. Due to this response being public, we have sent you a private email to process your request.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On October ****************************** stolen today is now December ************************************************ the mail. I have called this company over and over and over in regards to receiving a debit card to have access to my funds. I have not been able to utilize my bank account due to me not having a bank card. I am not online person to make purchases online and the only thing that they can offer me is to use Online debit card which does not work for me because I do not shop online also with me requesting a card from October to now the only thing that the bank can offer me is to pay $50 to have a card overnighted to me that was supposedly sent out in October, which I have not received also Today October Im sorry today December 13, 2023. I was told by a representative to use an online app that they have called money moves in order to obtain my funds faster. I process this app money moves in this app. The system from OneUnited bank failed and now I dont have the $60. I have to process a dispute to get my $60 back which can take another 7 to 10 days. This is unethical. This is ridiculous that I do not have access to any of my funds I am losing money in order to obtain money which is not fair to a customer who works hard for their money something needs to be done because this customer service is horrible from this company not to make sure that a person have access to their funds immediately

  

  Business response

  12/15/2023

  Thank you for your feedback! We have sent you a private email.

  Customer response

  12/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******************************************

• Initial Complaint

  12/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid 50 and cant even log in and my money is not there

  

  Business response

  12/08/2023

  Thank you for your feedback! We have sent you private email. 

• Initial Complaint

  12/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I opened an account and shortly after was charged a fee. When I called the representative told me that I must maintain a balance of $500 to avoid fees. She added that I should add a little extra for reasons that I still do not quite understand. I did as advised and transferred $560 from my ********** account. Upon checking my balance recently I have noticed that the bank has drained my account leaving a balance of $250. When I called on November 10th I was told that it would be looked into and instead I was transferred to a survey. November 11 I went to the in ******* ** branch and was advised that I would have to open a physical account in order for them to look into this and that since my account was opened virtually that it was like I was not a member of the physical bank. At this time I went to the *** and the machine prompted that I was unauthorized to make this transaction, denying me access to my funds ($250) that they had not yet drained. I went back to the teller by the name of ***** and she read my paperwork and proceeded to say "you don't have a job?". She like all the other staff had been unhelpful and unprofessional. She and another employee advised me I would have to call for help. November 12th I called and asked for a supervisor. A women by the name of ****** took my call. I explained the problem and she said I was charged because I only had $250 in my account. I advised her that I maintained a balance over $500 and she placed me on hold but did not mute her phone. She began laughing several times only to come back and say that my statement doesn't show on her end and that she would have to refer to another department. She rushed me off the phone and when I asked what department she stated another department. When I asked the name she said the service fulfillment team. She told me that her system could not see past ************************************************************************************** fact deposited the minimum amount of $500. The email came and it said that my request was denied. I am afraid to remove my money from the account because I do not want to end up in collections. Please help me with this matter.

  

  Business response

  12/07/2023

  Thank you for your review. We have made an update to your account and sent you a private email regarding your request. 

  Customer response

  12/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Please reopen my case because it hasnt been resolved. The bank only partial refunded me. I am rejecting this because they still owe me $160.  

  

  Business response

  12/19/2023

  Thank you for providing additional feedback! We have sent a private email regarding your account. 

  Customer response

  12/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

  I reject One United proposal to only refund me $150. They still owe me $160. I would like the remainder of my money that was taken and I want my account to be closed promptly so I do not incur fees during this process. I complied with all necessary requirements to avoid fees and my account was still drained. They are scamming customers out of their funds. I ask that my money be returned to me immediately and that the account be closed at once. My last deposit was in compliance with their minimum to avoid fees and they removed money out of my account anyway. Please return my money and close the account. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩