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Complaint Details
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Initial Complaint
02/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They have no customer support. The phone number on there site is wrong. No response when i call to reset my password. The paper billing has wrong charges. The number on the paper bill is wrong.They have NO WAY TO CONNECTBusiness response
02/13/2024
Thank you for your feedback. Due to this response being public,we will contact you to discuss this matter.Initial Complaint
02/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Unity **** failed to return my $2000. I closed my credit card account on 1/1/24. I was told it takes 30 days to receive a refund. Instead of using my deposit towards my balance I received a $14.02 bill. On 1/21 I called to confirm my account was closed and get payment options. On 1/23 my $14.02 payment was received. On 2/9/24 I received a billing statement for $0, but no refund check. I called and was told my account was closed, but no explanation for the statement.Business response
02/13/2024
Thank you for your feedback. Due to this response being public,we will send you a private email regarding your complaint.Initial Complaint
02/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On January 30, **** I made a purchase with ******* Wireless using my One United debit card. That transaction was cancelled by ******* Wireless later that day. Since then One United has refused to return the funds to my account.Business response
02/13/2024
Thank you for your feedback. Due to this response being public,we have sent you a private email regarding your complaint.Initial Complaint
02/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I applied for a bank account over a week ago and *************** denied my application. But they still took ***** dollars out my account to fund the account they denied me. Its a flat out scam because they hang up in my face every time I call to ask for my money back. And they also randomly took 5 cents out my account after they took ***** dollars. And they dont tell you this before taking the money out. There is no reason to take applicants money to fund an account they were DENIED. So where is the money? If theres no open account. Then they hold the money over a week and refuse to return it and hangs up in my face.Business response
02/08/2024
Thank you for your feedback. We made an update to your account to resolve your complaint and also sent you a private email.Customer response
02/08/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
01/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was so excited in November 2022 when I was finally able to get this bank account. Everything seemed pretty normal except for the fact that I don't get any e-mail notifications until I open up my account on the app on my phone. As soon as I open the app, I get flooded with email notifications about my transactions and my account balance, etc., which is quite frustrating. I was willing to look past that, but when I began a new job in June 2023, the employer apparently doesn't report my paycheck as early as my previous employer, so I don't get paid 2 days early anymore. This was an adjustment, but I accepted that I no longer get paid early.The kicker came in when the bills that are set to automatically come out on payday Fridays started getting kicked back and I began incurring a $37.00 late fee for EACH AUTOPAY BILL that is attempted to run, as well as each time they retry to run the payment on my payday! Since June 2023, I have incurred 29 Insufficient Funds Charges because my paycheck is not showing up in my account when my creditors run their autopay charges - that is $1,073.00 in Insufficient Fee Charges that I should not have incurred. I have NEVER had a bank not deposit my check early enough for bills not be paid on time. Even the banks that don't offer early paydays don't do this. I am literally paying this bank to punish me for the way they operate.I literally cannot afford to bank here anymore.Business response
01/18/2024
Thank you for your feedback. We made an update to your account to resolve your complaint and also sent you a private email.Initial Complaint
01/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have this secured credit card for at least ******************************************************* a unsecured card, it has never been happened and they keep holding my ******** dollars for about a decade 10 which perodo my balance is being ZER0.I have fruited to talk to them through their costumer service by years to cancel my account without damaging my credit and all I got are repetitive excuses, their system is always down, its been a hassle talk to them because they use a third part costumer service and so many times Ove been told that their customer service agent doesnt even know who they are.Ive called **** and they told, regardless UNITY use their name, **** are not name to punish them.Ive read hundreds of online bad reviews and serious accusation against them and thats really incredible how the at institution has never been closed by Consumer protection agencies. The quality of their support is unparalleled mediocre and they dont work on weekends, they dont pick up phone calls after hours or weekends.Im making arrangements to envolve the General attorney in such serious negligence affecting a large number of consumers.Please just go check ****** reviews, ********* instagram and anyone can realiza that ***************** are neglecting that repetitive threaten agains consumers. I need to have my ***** dollar deposit back, close my account without damaging my credit.I reinforce that the situation is really serious and this is impossible that the government hasnt closed that company. Im decided to make public all the problem UNITY **** HAS CREATED to the society and the government is igniting them by years .Business response
01/08/2024
Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.Initial Complaint
01/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Oneunited is movin around transactions to cause overdraft fees.OneUnited Charged me an overdraft fee after holding a metlife ins transaction and posting it after they charged a service fee causing my life insurance payment to return After Calling, The agent only repeted herself in a circle to make it appear like she was telling me something. For example, I saw this fee is incorrect she says " Yep cause the account overdraft ***** so since the account is overdraft $***** you have a fee of $37.00 cause its overdraft and then hung up on me Very unprofessionalBusiness response
01/04/2024
Thank you for your feedback! We have sent an email concerning updates made to your account.Customer response
01/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************Initial Complaint
12/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I made a peer to peer transfer to my wife in the amount of 100$ on November 15, 2023. The transaction failed for a reason not known to me and Ive called but no one can tell me why it failed. I have not received any reason on why it failed nor have i received my money back. I have spoken To multiple people over the past month and weeks after I received a dispute forum and turned it back in, I got a letter in the mail stating the transaction was valid because I did not turn in the required documents on November 23, 2023 I received this letter December 11th. None of this is valid also sounds like theyre stealing from me and I want my money back.Business response
12/21/2023
Thank you for your feedback! We made an update to your account and sent you a private email based on the information you've provided us.Initial Complaint
12/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
OneUnited has been stealing customer funds via "failed" peer to peer transactions with bogus reasons like "unable to debit funding account" then debiting the funding account and pocketing the amount. This has happened to me three times. **************** has done nothing and any attempts at escalation end in getting sent to voicemail and never hearing back.Business response
12/18/2023
Thank you for your feedback. Due to this response being public, we have sent you a private email to process your request.Initial Complaint
12/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On October ****************************** stolen today is now December ************************************************ the mail. I have called this company over and over and over in regards to receiving a debit card to have access to my funds. I have not been able to utilize my bank account due to me not having a bank card. I am not online person to make purchases online and the only thing that they can offer me is to use Online debit card which does not work for me because I do not shop online also with me requesting a card from October to now the only thing that the bank can offer me is to pay $50 to have a card overnighted to me that was supposedly sent out in October, which I have not received also Today October Im sorry today December 13, 2023. I was told by a representative to use an online app that they have called money moves in order to obtain my funds faster. I process this app money moves in this app. The system from OneUnited bank failed and now I dont have the $60. I have to process a dispute to get my $60 back which can take another 7 to 10 days. This is unethical. This is ridiculous that I do not have access to any of my funds I am losing money in order to obtain money which is not fair to a customer who works hard for their money something needs to be done because this customer service is horrible from this company not to make sure that a person have access to their funds immediatelyBusiness response
12/15/2023
Thank you for your feedback! We have sent you a private email.Customer response
12/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******************************************
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Contact Information
100 Franklin St Ste 600
Boston, MA 02110-1537
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
153 total complaints in the last 3 years.
54 complaints closed in the last 12 months.