Complaints

This profile includes complaints for OneUnited Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OneUnited Bank

  100 Franklin St Ste 600 Boston, MA 02110-1537

  
• 

  OneUnited Bank

  2343 Washington St Roxbury, MA 02119-3200

  
• 

  OneUnited Bank

  3683 Crenshaw Blvd Los Angeles, CA 90016-4849

• 

  OneUnited Bank

  1495 N Wilmington Ave Compton, CA 90220-2412

  
• 

  OneUnited Bank

  3275 NW 79th St Miami, FL 33147-4619

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This bank is fraudulent, they sign you up for over drafts and charge u fees everyday, fees you probably dont even know about. They never answer the phone, the answering machine hangs up anytime you say dispute. Ive been waiting on a dispute well over 6 months, and now Im trying to dispute these over draft chargers and i cant even get through to anyone. Please shut this bank down immediately!!!

  

  Business Response

  Date: 10/10/2023

  Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter. 

• Initial Complaint

  Date:09/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again *************** is holding my credit card payment for nearly a week. The last time this happened, the representative informed me that payments made over $200 are subject to a longer hold. However, this payment was only for $101. This is ridiculous that I make a payment but do not have access to the money for a week, and no answer as to when the funds will be released. I have made this final payment in order to close this account as this has been a terrible banking experience. I am awaiting my refund, but guess what?? I cannot get my security deposit until the funds clear. I was informed my refund will come in the same form in which I paid which is electronically, not by mail. I would greatly appreciate that. Please stop playing with my money and release the funds so that I can receive my refund and be done with this bank once and for all.

  

  Business Response

  Date: 10/04/2023

  Thank you for your feedback. Due to this response being public,we have sent you a private email regarding your complaint.

  Customer Answer

  Date: 10/04/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have not received a private message to my email regarding this matter. Please refund my deposit. Thank you. 
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 10/06/2023

  Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint. 

  Customer Answer

  Date: 10/12/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  One *********** has not emailed me privately about this matter. I am asking that my security deposit be released immediately in the same manner it was paid, via electronic funds. The run around is unnecessary. I am requesting my money immediately so I can sever all ties with this bank. 
  
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 10/18/2023

  Due to this response being public, we have sent you a private email regarding your complaint

  Customer Answer

  Date: 10/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  I am not satisfactied with  this response because I never received email communication. This bank continues to make the same response that an email has been sent rather than addressing the issue at hand.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is NOT A THIRD PARTY SERVICE.My name is ***************************** and before filing a small claims suit or seeking Arbitration process I am contact OneUnited to delete the trade-line account.Account: ************************************* is defined as a creditor in accordance with 15 USC 1602(g)OneUnited Bank was sent multiple disputes asking to verify this account with a $53 charge-off. I have reason to believe a proper reinvestigation was not done because the following information is still inaccurate, incomplete and not up to Metro 2 standards and federal regulations.OneUnited Bank willfully failed to comply with 15 USC 1681s-2(b) under the **** and is liable under 15 USC 1681n(1)(A). Since the violation occurred, I have been denied credit due this inaccurate information and this trade-line has cost me my life when seeking lending over this $53 account. After collecting information from my disputes I have damaging evidence that indicates that OneUnited did not comply and meet the standing of maximum correctness and completeness.DEMAND/SETTLEMENT: Before seeking an attorney I am demanding that OneUnited deletes this trade-line from my credit report and I will not seek any further legal action again OneUnited for **** Violation against my consumer report.

  

  Business Response

  Date: 09/29/2023

  Thank you for your feedback! Please check your regular mail for an update. 

  Customer Answer

  Date: 09/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [As I stated in my complaint which I am convinced OneUnited Bank has not bothered to fully read and understand the scope of the situation. OneUnited Bank is infringing on the rights of my **** Rights and have willingly gone against the ACCURACY Law stated with ****. For that reason I have requested Debt Waiver and Trade-line deletion prior to seeking Arbitration but the trade-line still remains and my consumer report continues to suffer. I have been denied lending, denied a home opportunity, and denied work for $53 and all because OneUnited had strong armed me as a banking institution. They havent had a single motivation to allow me as a consumer to live my everyday life so they continue to stall and waste time. This has lead me to AAA to seek the full compensation for such atrocities to a consumer who has luckily garnered information and knowledge from the **** ]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Labaron

   

   

  

  Business Response

  Date: 10/04/2023

  Thank you for your feedback! Please check your regular mail for an update. 

• Initial Complaint

  Date:09/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One *********** is reporting a 3/22 late on my credit file that is not valid. I recently checked my credit and noticed this late on my credit file, I applied for a COVID hardship during this time and was approved. I was told they would remove the 3/22 late from my credit file and it remains on 2 out of the 3 Bureaus. I would like One *********** to remove or fix this late on

  

  Business Response

  Date: 09/18/2023

  Thank you for your feedback. Due to this response being public,we have sent you a private email regarding your complaint.

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I open an account, it was a secured credit card. I closed the account and requested the initial deposit that I secured it with. The bank stated a thirty day waiting period. However it has been more than thirty days. The bank stated that the funds was sent to an account that was closed. The receiving bank has no record of the funds and the bank sent the funds is doing nothing to resolve the issue. They stating they cant do anything until they get the money back from my bank where they sent the funds to. In the meantime no one knows where the money is.

  

  Business Response

  Date: 09/18/2023

  Thank you for your feedback. We have been in contact with you regarding this matter. If you have further questions or concerns, please give us a call or send us an email. 

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 5, ************************************************************************************************** ****** ***** so Im trying to get a vehicle so I can move on to my new home address in ********** *********** as of today versus September 8, ******************************************************************************************************************************* have an address where Im stranded in ****** ***** and every time I call now they they get on the phone put me on hold and the next thing I know Im disconnected. Ive been trying to take care of business since 5 September that is my problem. Thank you.

  

  Business Response

  Date: 09/11/2023

  Thank you for your feedback. Due to this response being public,we have sent you a private email regarding your complaint.

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im expecting a check from this bank company and they claim they sent it off on the first August but I never received that check I need I need a solution to this problem I called them yesterday they say give it 48 hours but however, I dont trust a word at this point.. remind you they did not send me any type of paperwork nothing but they definitely sent me paperwork stating they was going to close my account since I had a overdraft and it was going to close my account

  

  Business Response

  Date: 09/01/2023

  Thank you for your feedback. Due to this response being public,we have sent you a private email regarding your complaint.

  Customer Answer

  Date: 09/11/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  They claimed they sent my check August 1 but I havent received it from the last Ive called they had to me to wait 48 hours 

  

  Business Response

  Date: 09/11/2023

  Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.

  Customer Answer

  Date: 09/12/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Brittany

   

   

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 19, 2023 I applied for a checking account online with **********************. APPLICATION ID: *******. Per the application process it states that it would take 2-3 Business days to complete the review process. My debit card was charged $25 which was to open the account at **********************, per the application after 2-3 Business days if the application was not approved the money would be released as it is on hold. I contacted Oneunited Bank customer service on Thursday, 8/24/2023 to let them know that I want my application withdrawn as they were taking too long. I told ******* that I had already opened an account with ************ I was told to wait one more day for an update. It is now 8/26/23 and two days since I had contact with a Oneunited Bank rep, the application status has not changed. To this point I do not want to do business with Oneunited Bank, I want them to withdraw my application and release my funds on hold immediately.

  

  Business Response

  Date: 08/28/2023

  Thank you for your feedback. We made an update to your account to resolve your complaint and also sent you a private email. 

  Customer Answer

  Date: 08/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with one United was compromised in march and I lost thousands of dollars due to their negligence. I reported the fraudulent transactions and I was under the impression that disputes were filed for every transaction at that time they were not. I also reported to them that theres a phone number thats not mine on my mobile banking for 2 factor authentication which needed to be removed. It hasnt been Im unable to remove it and Ive brought this to their attention numerous times. Ive been u able to recoup any of the losses Ive endured even though *** reached out on numerous an occasions for help from the bank. I finally thought I was going to see some of the loss related when I got several credits to my account yesterday but they have now placed a hold on the funds until the 2nd of September so Im unable to access the money still. These fraudulent charges have put me in a huge bind and Im unable to pay the bills necessary to keep my house afloat currently. I need to be able to access the funds in my account asap. *** begged to speak to a supervisor and Im either hung up on or Im told they cant do anything to help me either. Im expecting another large some of money very soon and I will be taking my business elsewhere due to the way Ive been treated and the way my money has been stolen and the bank is responsible in the fact that they wont remove the phone number nor have they attempted to dispute any of the transactions I reported months ago. The way theyve treated me is disgusting and unprofessional and I definitely dont feel like I am of any importance or that I matter at all. Pleas help me get the funds I have in my account that are being held hostage after finally seeing some resolution to the disputes I keep trying to file to get back the money thats been stolen from me

  

  Business Response

  Date: 09/01/2023

  Thank you for your feedback. Due to this response being public, please check your regular mail for an update.

• Initial Complaint

  Date:08/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OneUnited Bank customer service representatives' call center is horrible they tell you different things or just say the wrong information. The phone system asks if are you calling for a personal or business account I said personal then it gives you information to open up a personal account haha. I make so many complaints about the phone system and other customers I know but nothing happens. I was a victim of fraudulent transactions and was given 4 overdraft fees of $37.00. Their customer service supervisor who was a woman whose first name start with an A on Aug. 18, 2023, told me they will only give me three credits for three $37.00 fees, not four. This supervisor give me the wrong phone number when I just told her representatives giving me the wrong information. I dont understand how my checking account was compromised because of fraud and they only going to credit three fees, not four fees to fraudulent transactions. This makes no sense when they know all are fraudulent transactions, not three. Then I found out they have a free checking account called BLACK WALL STREET because my account has a $10.00 a month maintenance fee. The over-the-phone representative said she will open up a new account name Black Wall Street its a free account and give me back two $10.00 fees credit. She said she will open this new account I can come back to the app to get the new account number. I found out the next day I have to open a new another representative told me this so she give me the wrong information. The only thing she did was change the name not a new checking account. I recommended this bank to many people throughout the years. I will not recommend this bank to anyone else again.

  

  Business Response

  Date: 08/22/2023

  Thank you for your feedback. We made an update to your account to resolve your complaint and contacted you.