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Find a Location

Boston Red Sox has 1 locations, listed below.

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    Business ProfileforBoston Red Sox

    Baseball Club

    At-a-glance

    Customer Reviews

    0/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    The Boston Red Sox are New England's major league baseball entry in the American League.

    Business Details

    Location of This Business
    4 Jersey St, Boston, MA 02215-4148
    BBB File Opened:
    5/16/2002
    Years in Business:
    123
    Business Started:
    1/1/1901
    Number of Employees:
    105
    Related Businesses
    Business Management
    • Mr. Larry Lucchino, President
    • Mr. Ben Dorman, Senior Manager
    Contact Information

    Principal

    • Mr. Larry Lucchino, President
    • Mr. Ben Dorman, Senior Manager

    Customer Contact

    • Mr. Ben Dorman, Senior Manager
    Additional Contact Information

    Fax Numbers

    • (617) 236-6797
      Primary Fax

    Phone Numbers

    Website Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/07/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased two tickets to a Red Sox vs. ******* game in May for August 13th on the Green ******** In the middle of June, I received what sounded like a spam phone call from the ticket office saying that they accidentally sold Green ******* tickets for that game, and had a VIP that was sitting there so they planned to move my tickets. These were purchased for my 10th wedding anniversary, and were traveling in for the game, with hotel accommodations already booked. I called back and waited 45+ minutes on hold and was told I could have comparable tickets and theyd be automatically updated in the *** app.Two weeks later, they still had not been updated, so I called again. Another 56 minute hold and I got through to someone who sounded like he was falling asleep on the phone. He told me that a manager had a note about needing to swap my tickets but hadnt done it, and that only a manager could change tickets. I asked to be transferred to a manager, and was told he hadnt been in in days and they had no idea when he would be back. I asked for a call back within 3 business days or the tickets changed, none of which happened.I am now on hold again, more than an hour in this time, and cant get through to anyone. The game is now a few days away and I dont have valid tickets while the Red Sox have had hundreds of dollars of my money since May. I didnt choose to have this happen, nor do I feel its right to not honor tickets I bought directly through them. This entire experience has ruined my anniversary, and at this point I dont know what else to do.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    LaQueen B

    4 stars

    07/05/2022

    *********** is host to the Boston Red Sox, one of the most competitive baseball teams in ******** history outside ******** ******** *********** Angels, ******* Cubs, ******* ****** and more. ..One of the biggest sports stadiums in the world that hosts games the size of 10,000-15,000+++ screaming fans all around the vicinity. They are currently doing renovations to Boston Schools for the Arts, local bars/pubs in the area and also host music concerts such as: *******************, ***************************, *****************, BTS and more.The size and history of *********** is eventful. With such notable figures as: The Great *****************, on of the greatest baseball pitchers of all time on the Boston Red Sox.They also share rivalries and expeditions games between Boston Red Sox and ******** ******** Boston Red Sox and *************** Boston Red Sox can Phillies.Do not let the rivalries be a factor from going to ****** and enjoy a nice show, baseball game and also the close proximity to ************************, ****** Square ***** *************************** Headquarters bookstore and other eventful family night out activities for the young ones.There are many bars for young (***** crowd) and also the (45++ crowd).Also, this is one of the biggest sites for ************************ that hires workers from all across the state to service the needs of the stadium and event guides.Aramark is one of their biggest employers and as well as ********* and At Your Service, which hires temp employees to work and could eventually lead to full time employment with *********** and the Boston Red Sox Corp.Although, violence (fights, pickpocketing, public drinking masquerade outburst)does happen at many of the sporting events, try to come with a few friends around or a date and you will also have a great time. Thank you,LaQueen Battle Battle First *********************** *** (7/5/2022@4:37PM EDT *********************************************************)

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