Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a SimpliSafe Front Doorbell as a gift a few years ago. It randomly stopped connecting to my WiFi or sporadically connected. I reset and troubleshooted on my own before reaching out to SimpliSafe. Once I reached out via their chat function, I was told to take steps (some ***eats of what Id already done) and that our chat wouldnt disconnect. It did. So I reached out again. Our chat got disconnected again. I tried chatting again and it wouldnt go through. So I called. The person I spoke to said that since the doorbell was a gift, I would have to buy a new one. Its their policy that I have to prove it was purchased through them in order to receive a ***lacement. Thats fine, and I appreciated the 40% discount the *** said he was giving me, but I should not have to reach out 3-4 times and spend hours of my time dealing with SimpliSafes system glitches or whatever that resulted in my chats disconnecting or spinning in circles before being told Ill have to buy a new camera. Thus, I am requesting a refund as a gesture of goodwill, or allow me to send in my doorbell for a trade out.

  

  Business Response

  Date: 04/23/2025

  Hello,
  Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
  
  Sincerely,
  SimpliSafe ****************

  Customer Answer

  Date: 04/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** ********

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company will not cancel the alarm monitoring service. I have not lived in the home for over a week, and the new owners should not have to live with an alarm they cannot operate without my mobile phone. No online option to cancel. Multiple attempts to call the listed phone line either disconnected or routed me to a foreign call center that could not help. I would like the account canceled immediately. The new owners probably would have used them. They probably will not after this.

  

  Business Response

  Date: 04/09/2025

  Hello,
  Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
  
  Sincerely,
  SimpliSafe ****************

  Customer Answer

  Date: 04/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  The business worked quickly to resolve the matter and I have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** ****

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safe - A home security company running fraudulent charges on my credit card while I dont subscribe to their services. I have made multiple attemps with SimpliSafe to remediate the issue. I have been on the phone with them for a few hours and while they cannot locate my account they continue to charge my CC for monthly billing I do not have an account with tehm) They are transferring me all over their company. Thus far no remediation and no hope that I am making progress with my remediation efforts. Facts: Started a trial with simply safe on January 15 ***** and promptly cancelled after the trial period. Paid $3.14 for a prorated amount during the trial period, called a represented and cancelled the subscription. Fast farward to today 4.6.2025, to my surprise I am still being charged $32.46 every month as of March-2025. The total fraudulent charges billed to my CC as of March is $421.98. Again, I have no subscription with SimplySafe.

  

  Business Response

  Date: 04/08/2025

  Hello,
  Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
  
  Sincerely,
  SimpliSafe ****************

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As advertised by SimpliSafe, if you refer a friend, they will get 50% off their system and you will get a $200 **** grift card. I sent the referral to a friend on January 6, 2025, they used my referral code and purchased a system on January 8, 2025. A screenshot of their order details shows they used the referral code and received the discount, however I have yet to receive the gift card. I reached out to their customer support, have received zero answers or an acceptable response and am being asked to provide information that has already been provided

  

  Business Response

  Date: 04/07/2025

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
  
  Sincerely,
  
  SimpliSafe ****************

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weve been having issues with our equipment and system for several months now. An on and off issue of the alarm system not working correctly and saying "wireless interference detected" at all hours of the day and night from the base station speaker. Ive called and messaged them and they've given me no true resolution but repeating trouble shooting steps, all of which I have done prior to filing this complaint. We pay for the monthly subscription and we paid for equipment as well. We also have the equipment under warranty if it has any technical issues. They should either send us replacements and take the prior equipment back or refund us the costs for the defective equipment. And actually do something. We paid for a base station, an alarm keypad, and a door monitor for our front door.

  

  Business Response

  Date: 04/07/2025

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
  
  Sincerely,
  
  SimpliSafe ****************

  Customer Answer

  Date: 04/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******-*** Hash

• Initial Complaint

  Date:04/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought Simlisafe. Ordered along with other items a camera doorbell. Told them it had to be wireless only. It wasn't. It has to be wired which we can't do. They sent me a *** label to send it back. I also ordered glass breakage detector. They claim it was not on the order and would sent it at no charge. Then the *** wanted $33. What they did was wrong and I an very upset.

  

  Business Response

  Date: 04/07/2025

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
  
  Sincerely,
  
  SimpliSafe ****************

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. This will not be resolved until they contact me and let me know what they're going to do

  
  This will not be resolved until they contact me and let me know what they're going to do
  

   

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 04/08/2025

  Hello,

  We spoke with ****** on 4/7/25 and explained that we listened to the call that was made upon ordering the system and when ****** asked if the Video Doorbell was Wi-Fi enabled the ***resentative did state yes it uses Wi-Fi, no mentions of the doorbell being wireless or that ****** did not have a pre-existing doorbell to wire the video doorbell too. We did apologize for the miscommunication and a return label was sent to ****** prior for a return and refund of the video doorbell once returned.

  ****** called in another day and stated they had purchased a Glass Break Sensor that did not arrive, the ***resentative stated that if there is a Glass Break sensor on the order and it did not arrive we can ship you one free of charge, the *** stated there was no Glass Break sensor on the order but would be happy to place an order for one at the same discounted rate as the system was purchased, ****** demanded it free as that is what the ***resentative stated. Due to the *** stating if it was on the order and not sent which it was not and during the order placement ****** did not ask for a Glass Break sensor we are unable to send a free sensor but will honor the purchase of a sensor at the discounted rate ****** received. 

  If you have any further questions please contact our Customer Support Team.

  Thank you,

  SimpliSafe Customer Support.

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

  The business response was not exactly truthful. I never demanded a free glass breakage. It was offered for free, then he said he could not find the order and would have to charge me. I never DEMANDED IT FOR FREE. I will be sending mt equipment back and continue with my reviews
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I successfully returned a poorly functioning video doorbell to simplisafe on March 4th ***** ********************** ) for a refund promised by multiple simplisafe support agents on multiple occasions (see email thread attached. Separate chat transcript of simplisafe promising a refund also attached. Additional promises of refund were made over the phone - records on file with SimplSafe).Simplisafe confirmed multiple times that the refund would be processed, was processed, and even presented alleged transaction history pertaining to said refund having been processed (per email chain). All the while, I saw no indication of a refund to my account.On the evening of march 19th, I called the simplisafe support phone line as SimpliSafe requested. During that call, I learned that the refund was not, and could not be processed -- contradicting everything I had been told.The resolution proposed by the support agent on the phone on Match 19 was to provide 6 free months of monitoring service which sounded acceptable to me. He promised I would receive email confirmation on March 20th of that resolution. I received no such confirmation email. Its been over a week since the call and it seems Simplisafe is unable to confirm this basic factual matter confirming what the support agent told me on the phone.Simplisafe is delinquent on multiple verbal and written commitments made; first for a refund promised and renegged, and now for confirmation of an alternative means of compensation for faulty equipment currently in the posession of simplisafe. Simpli Safe lied to me on multiple occasion. I called, live chatted, and emailed extensively since the successful return of my faulty item to Simpli Safe on March 4. I have allowed Simpli Safe more than a reasonable amount of time and flexibility to resolve the issue via multiple avenues proposed by Simplisafe. I have attempted to work with SimplSafe in good faith. Simplisafe has not returned that courtesy. Looking for resolution.

  

  Business Response

  Date: 03/31/2025

  Hello,
  Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
  
  Sincerely,
  SimpliSafe ****************

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The response was a statement that simplisafe would reach out to me. The response offers no details of resolution. The business has reached out to me via phone and email. No details regarding resolution were discussed by either means of communication (external communication attached). I've requested that further communication be routed through the BBB portal for accountability.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 04/14/2025

  Hello, 

  We have spoken with ***** through email contact and provided 6 free months of service and informed that the next billing day was Sept 29th, 2025. We also explained warranties on how it applies to items purchased from 3rd party companies. 

  If you have any further questions please contact our Customer Support Team.

  Thank you,

  SimpliSafe Customer Support.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had this home security system put in back in November 2022. We have had nothing but problems from the start, cameras frequently malfunction. When this happens its not just one of them its multiple. We paid over $2000 for installation and the products. When we call we are on hold for so long and the whole time we are holding we are being bombarded with sorry its taking so long you should have chatted instead So I have chatted to trouble shoot on many occasions. Just in the last few months that I have kept track I have spent a collective 9 hours chatting to troubleshoot these cameras. The cameras are faulty, they have so much as admitted that telling me to press buttons harder or with an object with force. I should not have to do any of that to get the cameras to do what they are meant to do. I very time they need to have a battery replacement they malfunction. They replaced 2 of them and the next time they needed a battery replacement it was the same thing. They never wanted to take responsibility theyd say our specialist team will reach out to you, they take down the dates and times best to reach you and then never call. Mean while I have been paying $30/mo all this time even when the cameras have been offline due to failures that they cant seem to help me with. This is unacceptable that they have taken all this money from me with no actual service provided. I have paid them over $840 since choosing their service. I have never been late even once. And I had other options. I don't feel that they held up their end of the promise, I face they brushed me off any chance they got while accepting my money

  

  Business Response

  Date: 03/28/2025

  Hello,
  Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
  
  Sincerely,
  SimpliSafe Customer Service
  
  

  Customer Answer

  Date: 03/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

  I am not willing to accept this as a resolution to my complaint since this is exactly what I was told over a week ago, that a specialist team would be in contact with me to address my concerns. This is just what they say to brush off customers. This has been my experience with them since starting service with them. They were so helpful and accommodating during the sales process, all that changed once I was a paying customer. 
  FAQ
  
  Regards,

  *********

   

   

  

  Business Response

  Date: 04/08/2025

  Hello,

  On 3/31/25 we spoke with **** and *********, we offered a 60% discount for 12 months if they wanted to reactivate their services. **** and ********* declined the offer and stated they did not wish to continue services with SimpliSafe anymore, they understood the return/refund policy and were looking for compensation for their time spent with our digital support. We did thank them for their feedback, however we do not compensate for time used with support and the 60% discount offer was the most we can do.

  If you have further questions please contact our Customer Support Team.

  Thank you,

  SimpliSafe Customer Support.

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  So a couple of things here, one they did not thank me for feedback or anything else, in fact I never got a response to that email at all.
  To offer reduction in price for a service as a tactic to pacify an upset customer and only after this report was sent is a very shady tactic. And still SimpliSafe cannot just admit they were wrong. I at this point what I will do is communicate the kind of business they do to any and everyone I possibly can. I will do my best to make sure they cannot take advantage of customers like me with their mediocre products and even worse tech support and customer service. 
  I will happily take my business elsewhere. Word of mouth is powerful. 

  Regards,

  *********

   

   

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding unauthorized $29.99 monthly charges from SimpliSafe that I did not authorize and do not recognize on my account. These charges occurred monthly for 12 months, totaling $359.88. I only ever signed up for the $9.99 monthly plan, which I have continued to ******** are the dates of the $29.99 charges:February 5, 2025 January 5, 2025 December 5, 2024 November 5, 2024 October 5, 2024 September 5, 2024 August 5, 2024 July 5, 2024 June 5, 2024 May 5, 2024 April 5, 2024 March 5, 2024 When I contacted SimpliSafe, I was told they could not locate these charges or my card on file even though the charges clearly show as SimpliSafe on my bank statements. They told me to file a dispute with my bank, but since I used a debit card, I am not eligible for reimbursement.SimpliSafe has refused to issue a refund or take accountability. For a security company, this experience has made me feel anything but safe. I am simply asking for a full refund of the $359.88 in unauthorized charges and for SimpliSafe to take this matter seriously.

  

  Business Response

  Date: 03/27/2025

  Hello,
  Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
  
  Sincerely,
  SimpliSafe Customer Service
  
  

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am not satisfied with SimpliSafes response to my BBB complaint because their reply simply stated that "someone would be in touch." This is not a resolution. It lacks any specific timeframe, actionable steps, or acknowledgment of the concerns I raised in my initial complaint.
  Furthermore, I have already been in contact with SimpliSafes support team on multiple occasions. During one of those interactions, a support representative went so far as to suggest that I file a fraud claim against their own company. This kind of guidance is unacceptable, unprofessional, and speaks volumes about their internal processes and accountability.
  I filed this BBB complaint because my prior attempts to resolve the issue directly with SimpliSafe were unsuccessful. I expected a clear and direct resolution not vague language and a promise of future contact. Until SimpliSafe provides a concrete resolution and takes ownership of the issue, I cannot consider this matter resolved.
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 04/08/2025

  Hello,

  We provided ****** with an E-check covering full balance of charges on 3/18/25. We determined that since the system had no use tied to it, we believe there was an error to activate and use the card that was charged.

  If you have any further questions please contact our Customer Support Team.

   

  ********************** Customer Support.

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/17/24 Order #******** $180.63 Ordered Base System with 1 month of free monitoring 11/29/24 Order #******** $106.89 Ordered Siren and Door Lock Before free monitoring for 1 month ended, I called and was offered 3 more months free service and I accepted (it was not disclosed at this time, I would no longer be able to return system for a refund)2/23/25 $31.99 charged to my AMEX This charge was before the 3 free months were complete 3/13/25 I called **************** to cancel monitoring and was informed that the system will not work without monitoring and that system cannot be returned after 3 months. The representative suggested putting the system on PAUSE, which I agreed to. I was assured no charges until removed from PAUSE 3/23/25 $13.60 Charge on my AMEX 3/23/25 Called **************** (****) and requested monitoring cancellation. She finally relented and cancelled the monitoring Summary: They offered me 1 month free monitoring. When I called to cancel before the free month expired, they offered 3 months free service. At the end of the 3 months, I called again to cancel and was informed that the system will not operate at all without the monitoring service. I then requested returning the system for a refund.Then.....**************** told me they don't accept returns after 3 months. The representative offered to put my subscription on pause to let me think about how to proceed. 10 days later they charged my **** for monitoring. I called customer service the day that charge posted and **** informed me the monitoring was not paused. I then asked for cancellation and was assured that that process was done. My belief is that lack of disclosure is in essence a SCAM. Evidently, I now own a system that is useless.

  

  Business Response

  Date: 03/25/2025

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau. We will be in communication with you to resolve your issue and you will have direct contact information with a specialist assigned to your case. Please let us know if there is anything else that you need.
  
  Sincerely,
  
  SimpliSafe ****************