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          GoTo Technologies USA, LLC has 1 locations, listed below.

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            Business ProfileGoTo Technologies USA, LLC

            Computer Hardware
            BBB accredited business

            Additional business information

            See all additional business information

            Contact Information

            333 Summer St Fl 5

            Boston, MA 02210-1702

            Get Directions
            Visit Website
            (866) 890-8931

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            Customer Reviews

            1.16/5

            Average of 25 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            72 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/8/2009

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            GoTo is a provider of on-demand, remote-connectivity and support solutions to small business, IT service providers and consumers.

            Business Details

            Location of This Business
            333 Summer St Fl 5, Boston, MA 02210-1702
            BBB File Opened:
            9/16/2005
            Years in Business:
            20
            Business Started:
            8/1/2003
            Business Incorporated:
            8/3/2004
            Accredited Since:
            6/8/2009
            Type of Entity:
            Corporation
            Number of Employees:
            315
            Alternate Business Name
            • GoTo
            • LogMeIn
            • Grasshopper Group
            Related Businesses
            Business Management
            • Mr. Michael J. Donahue, Vice President
            • Mr. Michael Kohlsdorf, President/CEO
            • Ms. Lisa Maland, Manager
            Contact Information

            Principal

            • Mr. Michael J. Donahue, Vice President

            Customer Contact

            • Ms. Lisa Maland, Manager
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            72 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/17/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            Account: ******************** Mgt. CN-******-1711 - GoTo Phone #************ To Whom It May ************ had GoTo Connect for many years now, even back when it was still Jive. We signed a multi-year contract with you all locking in a specific price per handset which hasnt expired yet. However, you all have increased our bill which is in breach of this contractual agreement. We are asking GoTo to fix this billing error immediately and credit our account for the overages that have been posted. Our most recent invoice has been included with this letter.Weve also submitted many cases with your alls billing team to get our address updated on your alls system to no avail. Case #******** and ******** was even created to get this fixed and it still hasnt been completed.Thank you for your prompt attention to this request.
            Read More
            Read 71 More Complaints

            Customer Reviews

            25 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Karely P

            05/29/2024

            I was sold a fake product since the number was not functional and they refused to process my payment despite multiple attempts. This caused significant inconvenience and financial loss to my business.Do NOT use Grasshopper phone numbers. They sell phone numbers not available, this is false advertisement.
            Read 24 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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