Reviews
This profile includes reviews for Aura's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 72 Customer Reviews
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Review fromChristopher B
Date: 05/08/2024
1 starI called Aura I had a fraudulent charge on my credit report with Experian And It was showing ******* on it and I never had ******* but they wont give me fraud assistance they wont help me Dispute the charge and told me that I Haft to do it on my own with the major credit bureaus
Aura
Date: 06/12/2024
We sincerely apologize for the distress caused by the recent fraudulent activity. According to our records, our dedicated ********************** has already taken proactive steps to support you in reaching out to ******* and initiating the necessary procedures to address the fraudulent claim. As part of our guidance, we strongly recommended that you proceed with the dispute process by promptly submitting the required documents through *******'s official website. Additionally, we urge you to take the crucial step of filing a police report to further safeguard your interests and aid in the resolution of this matter. Rest assured, we remain committed to assisting you. Please call our ************************ at ************* if you have additional questions.Review fromAndre L
Date: 05/02/2024
5 starsThis is the best credit verification company I have ever used. We get daily alerts that are always timely and accurate. They offer an excellent service for a reasonable price.Aura
Date: 05/20/2024
Please let us ever know if we can do anything further to assist you, thank you for being a loyal customerReview fromKrishna J
Date: 05/02/2024
1 starI am having issues with customer service to resolve tech issues for the AURA app for my laptop. It has been almost 2 weeks, my Antivirus issue has not been resolved. I was told engineer will call to troubleshoot and resolve. No one called Me yet. Aura Case#******** created on 4/22 for the call I made on 4/20. Based on my experience, I would not recommend this AURA company services if you have expectations of tech issues being resolved in timely fashion and expecting updates on progress. Please stay away from this company.Aura
Date: 05/20/2024
We apologize for the inconvenience caused by the delay in resolving your app issue. Our records show that a tech support agent attempted to reach you to further troubleshoot the problem. We're here to assist you, so please call our ************************ at *************, and we'll work to resolve the issue promptly. Thank you for your patience and understanding.Review fromGabriel H
Date: 04/18/2024
1 starI am in the process of filing a compliant with the **** THis company is a scam. I have never been able to log in because security codes are never sent. I told them in writing that I want to cancel and they said no because I have to call in. Legally that is wrong. Im part of a big group that is working on a mass lawsuit against them. Horrible company **********************Aura
Date: 05/03/2024
We are sorry to hear that your experience with Aura didn't meet your expectations. We attempted to reach out to you via phone and email to address your concerns and provide options for cancellation. Unfortunately, our calls went unanswered due to a disconnected phone number and our emails may have gone unnoticed.We will honor your cancellation request. We have cancelled the membership and we will be issuing a check in the amount of $249.60 which you should receive within the next 30 days.If you have any other concerns, please call our ************************ at *************.Review fromBOB V
Date: 04/16/2024
1 starHORRIBLE!!! ON HOLD 30 MINUTES FOR CUSTOMER "**********************". UNABLE TO CANCEL. WHY CAN'T I RATE THEM AS NO STARS?Aura
Date: 04/30/2024
We want to start by saying how sorry we are that you experienced a long hold time when trying to contact us. We know how frustrating it can be. Our records indicate that you emailed us requesting cancellation, we attempted to reach out to you via email to provide options for cancellation. Unfortunately, our emails may have gone unnoticed, yet being you are still within the money back guarantee, we will honor your cancellation request and issue a refund back to the card ending in 3301 in the amount of $120. If you have any other concerns, please call our ************************ at ************. Thank youReview fromGeorge B
Date: 03/03/2024
1 starThis company is not a company you can trust. From the first day that I began using their services, my bank credit cards have been compromised and continue to be compromised. I have had to have my bank cards replaced several times since November of 2023. I will try to sue them for damages.Aura
Date: 03/20/2024
We are sorry your experience with Aura was less than satisfactory, we value our customers and exceptional service is always our priority. Aura Transaction Monitoring allows you to connect your accounts and set alert thresholds for each category (bank accounts, credit cards, loans, investments) so that we notify you of any large purchases, cash withdrawals, and balance transfers. If a transaction is flagged, we notify you of the amount, date, merchant, and bank account or credit card. If there is a charge you don’t recognize, we always advise to contact your credit card or bank immediately to dispute the charge.
Our records indicate that you requested cancellation on 3/3/24. Since you are on a monthly plan, it will remain open until the end of the billing cycle which is 3/20/24.
Thank you for giving us the opportunity to share information about the transaction monitoring feature.Review fromMike L
Date: 02/26/2024
1 starI have been a client since November 2023. I purchased the annual service. I then upgraded to 5 gig services for internet from 1 gig. That really showed how slow the VPN through AURA was. When I called customer service they said - yes it slows down. I checked the competition and found AURA's VPN speed to be 3-10 slower than such. I switched: called Aura who said yes, we are slower. But no prorated refund. I missed their 60-day window for cancelling by 1 week. Forget the performance issue - they don't care.Aura
Date: 03/04/2024
Thank you for sharing your concerns about the VPN feature and our refund policy. We value our customers and exceptional service is always our priority.
A VPN can potentially slow down your internet connection. This is because your internet traffic is being routed through a remote server, which can add latency to your connection. The 60-day money back guarantee is available for our annual plans purchased through our websites. Per our refund policy, if an annual plan is cancelled after the 60 day money back guarantee, it will remain open until the end of the billing cycle so that customers may use all the benefits they have paid for.
Our records indicate that the cancellation request was made online on 2/22/24. Even though you requested cancellation after the 60 day money back guarantee, we have honored your immediate cancellation request and have issued a prorated refund of $183.21 back to the card on file ending in 5170.Aura
Date: 03/04/2024
Thank you for sharing your concerns about the VPN feature and our refund policy. We value our customers and exceptional service is always our priority.
A VPN can potentially slow down your internet connection. This is because your internet traffic is being routed through a remote server, which can add latency to your connection. The 60-day money back guarantee is available for our annual plans purchased through our websites. Per our refund policy, if an annual plan is cancelled after the 60 day money back guarantee, it will remain open until the end of the billing cycle so that customers may use all the benefits they have paid for.
Our records indicate that the cancellation request was made online on 2/22/24. Even though you requested cancellation after the 60 day money back guarantee, we have honored your immediate cancellation request and have issued a prorated refund of $183.21 back to the card on file ending in 5170.Review fromKathy W
Date: 02/26/2024
1 starRun away from Identity Guard/Aura!!!! (they merged - should have been my first flag) They failed to inform me and my two daughters that were on the same policy that car dealerships used our Social security numbers on three different occasions to lease cars (WE NEVER RECEIVED ALERTS). The neglected to notify us that BANK ACCOUNTS WERE BEING OPENED in January of 2024, Totally $60,000. NEVER ONCE have we received alerts. SHAME ON THIS COMPANY. What am I paying you for? These are YOUR words .... "Identity Guard will alert you every time a new account is opened in your name, including credit card and utility accounts." REALLY!!! THINK NOT SINCE YOU NEGLECTED TO NOTIFY US !!!!!!!! And then to make matters 10x worse, you hear my concerns and complaints and NEVER corrected the issues. You failed me, you failed my daughters and you failed as a "theft prevention company" and I recommend people not to use this company and use a reputable one.Aura
Date: 03/04/2024
We are sorry your experience with Aura was less than satisfactory. We value our customers and exceptional service is always our priority.
Here are a few reasons why a member would not receive an alert concerning a new bank account:
The bank does not perform a credit check or verify the ID of new applicant.
Some institutions are delayed in this process for one reason or the other.
Not every company is associated with Early Warning System a financial technology company and consumer reporting agency that collects information about fraud and suspicious activity in consumer bank accounts and shares those details with financial institutions. EWS is a financial technology company and consumer reporting agency that collects information about fraud and suspicious activity in consumer bank accounts and shares those details with financial institutions.
Our records indicate that we honored your cancellation request on 2/26/24 and have also issued a full refund of $234.50 back to the card on file ending in 9489.
Thank you for giving us the opportunity to share information about the alerts provided by Aura and for the feedback you have provided. We appreciate input from our customers so that we can better understand the customer experience and consider any necessary improvements.Review fromWallace S.
Date: 02/19/2024
1 starI've spent over 2 hrs now trying to cancel this unwanted/poorly rated (viaPC Mag) operation!
1st they told me I hade to go thru my internet provider. But when I contacted my internet provider, "No, we are no longer associating with AURA and that charge you received is not thru us." ...[that said a lot!]. So, I call back and get another response, "You need to go thru Luma" I know nothing of "Luma". I demand to speak with a manger at AURA....But after 20 min hold, ,told, manager avail,."all in meetings". After a another PROLONGED hold, was told that their "tech support" finally cancelled.Aura
Date: 02/27/2024
Thank you for sharing your concerns about our cancellation process, we apologize for the confusion you experienced. The Cybershield product you purchased through Lumen recently underwent a migration in billing systems. Instead of being billed $10 by CenturyLink/Lumen, you are being billed $10 by Aura Cybershield. A migration notification was sent to users by CenturyLink in early January to notify users of this planned change.
We are working to ensure all agents are up to date on the latest change to provide the best possible support. Our records indicate that we honored your cancellation request on 2/19/2024.Review fromTawana J
Date: 02/10/2024
1 starService is substandard. They're great at working with people search sites, tracking your personal info. i.e. credit, deeds, etc. And having info removed from puvlic websites, but I purchased to prevent phone & computer malicious viruses/malwares. Since Aura, I've had viruses allowed to get on my computer & phone than I've ever had. Aura is more reactive software, it seems, Aura may eventually find viruses, but what's the damage to personal info before they find. Seemed great when i first got them, but now terrible. They recently updated software to remove mobile so you have to manually run, but when it's done, you get nothing no report, so I believe the mobile is no longer included, but you paid for cellular incl. They refused to provide me a refund they made these changes without notifying customer so you had to learn that theres a new app the old app doesnt work, or mobile devices isnt being checked or no scheduling device checks they claim they check when you log on computer if you turn that feature on but you you didnt know that was needed with new changes, but i don't see this either the only time i get a report is when i manually do the runs myself. I don't know about you, but I need a tool that checks my systems regularly. Since being with them, my computer and phone have been compromised, and I'm learning how far as we speak. Although they claim mobile coverage, they no longer cover mobile with their new changes after you couldn't get a refund for your yrly subscription and we all use mobile alot so that is a needed feature for many people. I tried to get a refund once I learned of their changes which they did not disclose and was denied my refund. My devices have been compromised I need to change mobile # and I had this number for 30 yrs, I had to delete my.computer and redo everything and one of my accounts was compromised. I have had virus protection on my devices for years and I made a mistake leaving my old company to come here. BE WARE.Aura
Date: 03/04/2024
Thank you for sharing your concerns about the VPN feature and our refund policy. We value our customers and exceptional service is always our priority.
Our records indicate that a supervisor reached out to you to discuss your concerns and forwarded your feedback to the engineering team. We have also requested a check in the amount of $30 to compensate for the issue.
Thank you once again for giving us the opportunity to share information about the Aura features and for the feedback you have provided. We appreciate input from our customers so that we can better understand the customer experience and consider any necessary improvements.
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