Complaints

This profile includes complaints for Wayfair, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wayfair, LLC has 9 locations, listed below.

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• 

  Wayfair, LLC

  4 Copley Pl Fl 7 Boston, MA 02116-6504

  
• 

  Wayfair, LLC

  115 Meadow Rd Bldg 200 Dock Doors 140-155 Hyde Park, MA 02136-2361

  
• 

  Wayfair, LLC

  550 S Depot Dr Plain City, UT 84404-1312

• 

  Wayfair, LLC

  3232 Lake Ave Wilmette, IL 60091-1073

• 

  Wayfair

  5101 Renegade Way Florence, KY 41042-4916

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of pots and pans from wayfair.ca I was under the understanding that it was a brand name Gotham steel with a 10 year warranty that advertised it was scratch resistant and metal whisks can be used with this product even metal utensils after having it for some time the pots and pans starred to deteriorate I contacted Wayfair about the warranty they told me a year has been passed and and to contact the company they said they would do this on my behalf the email I received from Wayfair stated "This warranty does not cover damage caused by accident, misuse, abuse, commercial use or normal wear and tear. Scratches, stains, discoloration or other deterioration of the surface, damage from overheating, or damage from use of automatic dishwasher are not covered by this warranty" Which is basically everything. I feel I was tricked into buying an inferior product with the expectation of having a 10-year warranty I have multiple pans that are scratches and the big pot is flaking on the inside and this was from a plastic scrub brush.

  

  Business Response

  Date: 05/20/2022

  To Whom It May ********************* apologize for the inconvenience the customer has experienced with their order.

  
  We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are happy to order replacement parts, and units or offer a full refund for damaged or defective items. On May 6th, 2022, the customer notified us that the Gotham Steel Original Copper 20 Pieces Ceramic Non-Stick Cookware Set he ordered and received was defective. Regrettably, this item was delivered on Feb 2nd, 2021, and is no longer covered by our warranty.

  
  The manufacturer has a 10-year warranty on the set and I have emailed the customer that information.

  
  We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, they may contact *********************** at **********. We hope this information helps resolve the complaint.

  
  Kind Regards,

  
  Wayfair.com

  Customer Answer

  Date: 05/20/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Everything they claim in their ad contradicts their warranty, and for companies like Wayfair to sell a product with a fake warranty is not right, just the fact that you use this product voids the warranty!

  

  Business Response

  Date: 06/02/2022

  To Whom It May ********************* apologize for the inconvenience the customer has experienced with their order.

  
  We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are happy to order replacement parts, and units or offer a full refund for damaged or defective items. The customer notified us that the set ordered and received was defective. Regrettably, this item was delivered on 01/28/2021 and is no longer covered by our warranty. It is still covered by the manufacturer's warranty.

  
  We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, they may contact *********************** at **********. We hope this information helps resolve the complaint.

  
  Kind Regards,

  
  Wayfair.com

  Customer Answer

  Date: 06/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  Better Business Bureau:
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  Regards,
  
  
  ***************************

• Initial Complaint

  Date:05/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am thoroughly disgusted with Wayfair. I have been a good and faithful customer to ********************** for 4 years. I am a popular pharmacist who rarely recommends anything, because of professionality, but I have been very vocal and recommending Wayfair to many. Someone I recommended Wayfair to has had a nightmare problem with Wayfair's Tried and True program. He ordered a sectional for his new large home - was given a backordered date several times so he donated his living room furniture as he trusted Wayfair to deliver this. I had gone through an identical problem and a ***** C not only took on the problem but gave me a choice of THREE items to pick from and said if I was not happy with those she would find others. Why was I treated so well and Eduard so horribly? I put my respected reputation on the line recommending Wayfair to many people and this is how Wayfair responds? An *************************** at ************ was given to us to correct this but he is unprofessional and never called back- his VM said a call would be returned within an hour. Never came. We called another number given to us- ************- we were shoveled around and finally got to a nice CSR - ******* who tried very hard to resolve this but then called back with an email address to Tried and True. We are awaiting their response. Why is Eduard being treated so poorly and I totally opposite? I want a phone call with the commitment from Wayfair this will be resolved. This should be handled with the same professionalism I was given. This should be a simple fix. I am obviously angered, saddened and dismayed at Wayfair's unprofessional response, so far.Thank you

  

  Business Response

  Date: 05/19/2022

  To Whom It May ****************** sincerely apologize for the inconvenience this order has caused our customer.
  
  We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. Regrettably, the customer's order was canceled due to a listing error. We reached out to the customer and ordered a replacement at no additional cost to them. The replacement will ship on May 23, 2022. It is estimated to be at the local delivery terminal on June 3, 2022.  Upon arrival, we will reach out to the customer to set up a delivery appointment.  
  
  We reached out to the customer to further apologize and to facilitate the delivery of their order.   If the customer has any additional questions they may contact ***** C at ************. We hope this information is helpful in resolving this complaint.
  
  Kind Regards,
  
  Wayfair.com

  Customer Answer

  Date: 05/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. A ***** took over the problem and quickly resolved it. She did an outstanding job. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:05/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ( **********) a full size bunk bed through Wayfair on 4/27/2022. The bunk bed arrived approximately 1 week later with damaged shipping boxes and dents, paint chips, unfinished painted boards and slates that were incredibly flimsy and dangerous. I immediately contacted Wayfair and asked to return and receive a refund for the ***** bunk bed. I was told to upload pictures of the damage and an executive resolution member would contact me. I was notified by ******* C. That she had closed my claim without offering any type of support or proper resolution. I contacted Wayfair several more times and asked to have ******* return my call but continued to receive no help via emails. I am completely disturbed with the fact that I now have a **** bunk bed that is dangerous to use and full of dents, chips, and unpainted boards.

  

  Business Response

  Date: 05/18/2022

  To Whom It May ****************** apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation, we fully refunded the customer $1,609.19 on May 18, 2022.
  
  We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are happy to order replacement parts or units or offer a full refund for damaged or defective items. On April 30, 2022, the customer notified us that the Roddick ******************* Bunk Bed with Trundle by ******* Bee they ordered and received was damaged. Unfortunately, no further action was taken.
  
  We work hard to create an effortless experience for our customers and we apologize that this wasnt the case with this order.  We work very closely with our warehouses and delivery agents to ensure orders are shipped complete without missing parts and delivered without damage.  We will address the lack of follow-up with the customer and will follow up internally regarding any training opportunities associated with this order.
  
  We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, they may contact ********************* at ************. We hope this information is helpful in resolving this complaint.
  
  Kind Regards,
  
  Wayfair.com
  
  

• Initial Complaint

  Date:05/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in reference to my recent claim #********. When I took these returns to ***** several weeks ago they werent able to scan the labels. I tried to contact customer service for help and they did not respond. I need to be issued valid return labels to send the items back for a refund.

  

  Business Response

  Date: 05/18/2022

  To Whom It May ********************* apologize for the inconvenience the customer experienced with their order regarding their return.  We have stepped outside of our return policy and refunded the customer in full for the Indigo Floral on Linen III - Premium Framed Canvas - Ready to Hang - Picture Frame Print On Canvas Sets.

  
  We are proud to offer our customers a 30-day return policy.  Per our return policy, shipping costs are deducted from the customer's total refund if they prefer the refund back to the original payment method.  On the rare occasion, there is a discrepancy with the information the customer is provided or with the item the customer received, we will make an exception to our return policy. It is never our intention to mislead our customers and regret when these isolated incidents occur.

  
  We reached out to the customer to further apologize and offer assistance with their return. If the customer has any additional questions, they may contact *************************** at ************. We hope this information is helpful in resolving this complaint.

  
  Kind Regards,

  
  Wayfair.com

• Initial Complaint

  Date:05/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a desk worth over $1000, the desk came broken and with pieces missing. During the return process I was told by a customer service representative to leave the item out on the porch and fedex would come pick it up and that I would receive a refund. No refund was given. The product is now out of stock and customer service is not helping me and is leaving me with a damaged product and no refund.

• Initial Complaint

  Date:05/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would not recommend the Cassville Big Size 12-Piece ************************ I placed an online order April 24, 2021 for the Cassville Big Size 12-Piece Rattan *********************** (order #********** / purchase price $2,056.81) I received my original order May 2021, and several items were defected, Wayfair immediately sent a link for me to upload photos of defected items and agreed to replace the entire order. I received an e-mail several weeks later that the product item was on back order and theyll contact me when available, it took until December 2021 to get a replacement. I live in Northern ************, so I called Wayfair and said I will not be opening the box until spring because I have no place to store it, and believe me, its impossible to get the items back into the box as they pack and we now have a foot of snow on the ground "they told me that wouldn't be an issue and a customer service representative noted my account. Come spring I opened the boxes to find one of the couches defected, I called Wayfair and they told me the warrantee was expired and they couldn't do anything about it. I placed the items on my patio and discovered several other defects with this product, the cushions absorb water like a sponge and take several days to dry, and after to sunny days the fabric melted. I called Wayfair resolution department and spoke to **** (didnt get last name) he did let me know he saw the notes in my account and apologized for the representative that told me that waiting until spring to open the product for inspection would be acceptable but since the 30-day warranty expired, he could not do anything and told me to contact the manufacture direct. I followed his advice, the Company is OVIOS (ovios-home.com) they have no direct phone contact, only access is e-mail, Ive sent several e-mails in the past week with no response. For an order (made in April) to be replaced in December was an unacceptable request by Wayfair.

  

  Business Response

  Date: 05/19/2022

  To Whom It May ****************** apologize for the inconvenience the customer has experienced with their order. To rectify the situation, we have fully refunded the customer on 5/17/2022.
  
  We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are happy to order replacement parts or units or offer a full refund for damaged or defective items. On the rare occasion the customer is still having issues with replacement parts or units, we are more than happy to work with the customer towards a positive resolution.
  
  We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, they may contact ********************* at ************. We hope this information is helpful in resolving this complaint.
  
  Kind Regards,
  Wayfair.com
  
  

• Initial Complaint

  Date:05/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29, 2022 I tried to purchase a patio dining set on Wayfair.com (SKU: W007877408) that was listed for $825. When I tried to complete the purchase online I never received a confirmation, however my credit card had a pending charge for $840. I emailed *************************** on 4/30/22 (my Wayfair customer representative) and sent screen shots of the advertised price for the item listed in the "Open Box" section. I received no response. When I called Wayfair's customer service to ask what happened they said that they didn't know, and that I should call my credit card company and cancel the charge and then re-order the item. I did that and had the same problem. I emailed ***** and the general email for Wayfair again. No response from ***** and a generic response from Wayfair saying sorry. I called Wayfair again and spoke to several people, including *****, but they said there was an error on the website and they would fix it but they didn't have the item in the warehouse as an "open box" item, only a new item that was listed at $2,276.51.On May 10, 2022, I noticed that Wayfair re-listed the item in as an "open box" item for $759. I purchased it and this time I received confirmation and an order #********** for a total cost of $804.54. Less than 2 hours later, I received an email saying the order was cancelled because it was "no longer available at our warehouse." I was refunded my money. However, later that same day the item was re-listed on Wayfair.com again as an "open box" item.On May 11, 2022, I spoke to *****, ***** and ******* at Wayfair and explained what happened. ***** said the item is not available at the discounted price, but I can purchase it at full price and she would give me 10% off the initial purchase and another 10% post purchase. I refused and said that was totally unacceptable after spending hours on the phone with Wayfair over the past two weeks. I asked for them to honor the price I paid and send the item that is in stock. They refused.

  

  Business Response

  Date: 05/19/2022

  To Whom It May ************************ sincerely apologize for the experience the customer has had with their order. 
   
  We strive to ensure all orders are successfully filled and delivered to the satisfaction of our customers and look forward to helping find a positive resolution for the customer. We have reached out to the customer to further apologize and offer assistance with their purchase. We have offered the customer an additional percentage off their next purchase.
   
  In order to help find a resolution, we invite them to contact ********************* at ************. We hope this information is helpful in resolving the complaint.
   
  Kind Regards,
   
  Wayfair.com
  
  

  Customer Answer

  Date: 05/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:05/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three items from Wayfair, and they gave me the option to have the items put together by a company called *****. I paid for the items and paid to have items put together. The man ***** sent out to put the items together completely destroyed the items. I contacted Wayfair the night the gentleman messed up the items they refunded me the money for the items then said I had to contact ***** to request my refund for their services which I have done several times. They promised that they would send a refund for all items. I received a refund for one item and not the other two. The problem with Wayfair is that they billed me for ***** services and took the money from my account not *****. I have been contacting Wayfair and ***** to get my money back since the first part of February this year. At one point a CRS from Wayfair told me not to call them back. I feel that Wayfair should be refunding my money and getting the refund from *****, not me. since they say they gave it to *****. Any help I can get in getting money returned would be greatly appreciated I think I have been more than patient in this matter. Each time I call Wayfair they put men on hold then come back and say ***** says they are sending the refund. Emails with ***** do respond with the same answer. The amount owed to me is $215.95 PLEASE HELP!

  

  Business Response

  Date: 05/19/2022

  To Whom It May ************************ sincerely apologize for the trouble the customer experienced with their order.
   
  We strive to ensure all orders are successfully filled and delivered to the satisfaction of our customers. When purchasing the Red Barrel Studio Kitchen Island With Storage on January 30, 2022, the customer selected to have our third party assembler Handy, assist with the assembly of the item.
   
  Handy strives to match our customers with the right pro for them and their home every time. In the rare event that there is an issue with Handy, and Handy is unable to fulfil the assembly request or there is an issue reported, and Handy is unable to issue a full refund to the customer, we are more than happy to work with the customer directly and in this case, we have processed a full refund back to the original method of payment. It is never our intention to mislead our customers in any way and we regret when these isolated incidents occur.
   
  We reached out to the customer to further apologize and offer assistance with their purchase. If the customer has any additional questions, they may contact ********************* at ************. We hope this information helps resolve the complaint.
   
  Kind Regards,
   
  Wayfair.com
  
  

  Customer Answer

  Date: 05/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:05/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wayfair had a sale on April 27 and 28, 2022, advertised as "Way-Day". I had made a purchase of one of the sale items, Isayana Wicker/Rattan 2 - ******************** with Cushions by Ebern Designs SKU: W000131376 in blue. When the order was placed I was told that *** delivery date would be May 10th, 2022, I then received an email on May 10th, 2022 telling me the item would be delayed and my new ship date would be November 3, 2022. I felt that was unreasonable so I reached out to customer support, customer support noted that the color option I got (blue) is on backorder but is anticipated being back in stock on June 6, 2022, she was also confused as to why I would have to wait (screenshots attached) until November for an item that says it will be back in stock in June. She escalated my issue, I then received an email today May 11, 2022 that stated they are sorry for the inconvenience but the order is on back-order and I MAY receive it sooner but for now my anticipated date is November 3, 2022. I called customer support and spoke with a lady that gave me the same line, and that "unfortunately there is nothing they can do". I asked if it would be possible to get the other color option (as the off-white option is available and would be shipped in 4-5 weeks) and she had said they cannot make changes after an order is placed, but I could cancel the item and order the off-white (which is now $140 more than I purchased it for) one. I do not find it acceptable that people paying "full price" can get their order 4-5 weeks, but because I got it on sale I have to wait 7 months. I asked if there was anything they could offer that was comparable and was again told they cannot make changes. My option is to cancel with no remorse on their part. I would prefer not to cancel my order but do not think it is reasonable to wait up to 7 months to receive the item. I would like to have a comparable item shipped in a reasonable time.

  

  Business Response

  Date: 05/19/2022

  To Whom It May ************************ sincerely apologize for the experience the customer has encountered experienced with their order. 
   
  We strive to ensure all orders are successfully filled and delivered to the satisfaction of our customers and look forward to helping find a positive resolution for the customer. We have reached out to the customer to further apologize and offer assistance with their next purchase. 
   
  In order to help find a resolution, we invite them to contact ********************* at ************. We hope this information is helpful in resolving the complaint.
   
  Kind Regards,
   
  Wayfair.com
  
  

• Initial Complaint

  Date:05/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered merchandise. Repeatedly told item being delivered and I should have received a tracking number. Then when item didnt arrive Im told it is back ordered until November. I cancelled my order and keep being told Im getting a refund but no refund issued. I requested an email of their issuance proof of refund but havent received that either. Every time I call I get a different answer from them. I want my money returned. Bank has absolutely no records of a refund request.

  

  Business Response

  Date: 05/19/2022

  To Whom It May ****************** sincerely apologize for the trouble the customer has experienced with their order.
  
  When purchasing with Wayfair using a credit card, Wayfair does not fully charge the card until the order has shipped.
  
  The customer placed their order for ******* Creek 4 Piece Rattan ****************** with Cushions on April 27, 2022, at which time, a pending authorization was put on their card for the full amount of $$$$$. On May 10, 2022, the order was cancelled due to a backorder status. The pending authorization for this order was then voided and the customer will see the transaction was removed from their statement. 
  
  We have reached out to the customer to further apologize for any confusion this may have caused. If the customer has any further questions or concerns, they may contact ********************* at ************. We hope this information helps resolve the complaint.
  
  Kind Regards,
  Wayfair.com