Reviews
This profile includes reviews for Infotracer.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 127 Customer Reviews
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Review fromHD C
Date: 07/07/2022
1 starHD C
Date: 07/07/2022
Did NOT give name of Owner of license Plate. Just info about the vehicle im general, the PAID to get "full report" that stated it would have title info which tells who owns it. But NO! It was just basic specks on the vehicle like the first one only more anyone can find FREE anywhere. Then wanted to Charge me AGAIN at a Higher price to Again Supposedly get the actual owner info on a plate. This is BOGUS THEIVES cancel your card if you used it *** Report to BBB Better Business Bureau!
Infotracer.com
Date: 07/09/2022
Hello *****,We sincerely apologize if we could not provide the owner of the license plate you were searching for. This happens if the given VIN/Plate is incorrect/incomplete/non-existing or if the vehicle has been newly purchased/transferred, hasn't been updated for a long time, or has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state. You need to check with the nearest DMV to request access or update as long as the state requirements are met. Please note that your account has been canceled and refunded. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please let us know. Have a great day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromGertrude H
Date: 06/25/2022
5 starsGertrude H
Date: 06/25/2022
In regards to your feedback concerning: "Request #*******: How would I rate the support I received?"I was very please with the professionalism of ******, on June 18, 2022 at about 2:41 PM EDT.****** listened with great patience and was able to answer my questions concerning your enrollment process. I'm happy to share this information. Thank you!!!Infotracer.com
Date: 06/27/2022
Hi ********,Thank you for sharing your experience with us. We're happy you're satisfied with the assistance you received. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromTraci S
Date: 06/20/2022
1 starTraci S
Date: 06/20/2022
I cancelled my account over a year ago and continue to be charged monthly. I have called on numerous occasions and they arent able to locate my account or how they are even charging me. They have promised me return phone call and emails and I never receive follow up calls. At this point closing my back account seems to be my only option which is a gigantic inconvenience. Someone please help!!!!Infotracer.com
Date: 06/21/2022
Hi *****,Thank you for taking the time to leave us a review despite your experience with us. I apologize that we were not able to resolve your concern earlier.I have reviewed your account, and I can confirm that it is canceled, and we have issued four refunds of $19.05. I apologize again for the inconvenience, and we hope we have improved your experience.If you need further assistance, please respond with the best available time to call so we can further enhance your experience. You may also contact us anytime via email at [email protected]. Have a great day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromRi M
Date: 06/16/2022
5 starsRi M
Date: 06/16/2022
**************** was better than I expected; I called to cancel a membership that I wasn't aware of, and they understood my situation. They didn't try to haggle me from cancelling, and when I asked if I could receive a pro-rated return on the amount of time I didn't use on the membership, they said they'd give me a full refund since I didn't continue using the services, so it goes to show that it doesn't hurt to ask, in fact you may get a better response if you do. I appreciate this customer service.Infotracer.com
Date: 06/22/2022
Hi Ri,Thank you for this excellent review. We're happy to hear that you're satisfied with the assistance you received from customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromDavid S
Date: 06/15/2022
4 starsDavid S
Date: 06/15/2022
I used the service for a temporary data need, and had no trouble cancelling the service later. I'd trust use them again, given the reliable business process.Infotracer.com
Date: 06/16/2022
Hi *****,We're happy to hear that you found it easy to cancel and that you will be doing business with us again. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Infotracer.com
Date: 06/16/2022
Hi *****,We're happy to hear that you found it easy to cancel and that you will be doing business with us again. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromSia K
Date: 06/13/2022
5 starsSia K
Date: 06/13/2022
It is easy to cancel your subscription. There were no excessive steps in the process.Infotracer.com
Date: 06/15/2022
Hi Sia,Thank you for taking the time to give us a review. We're happy to hear that you found it easy to cancel the account and that you're satisfied with customer service. We hope that you will also recommend us to others.If you need further assistance, please let us know. Have a fantastic day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromJa Z
Date: 06/03/2022
5 starsJa Z
Date: 06/03/2022
Infotracer is a useful tool, and when I was done using their service, the customer service agent was exceedingly kind and helpful when I called to cancel my subscription. No fuss, no mess, and they even gave me a credit back to my payment account as a good gesture. I highly recommend Infotracer to anyone who is seeking a tool for background investigations, etc.Infotracer.com
Date: 06/04/2022
Hello Ja,Thank you for this lovely review. We're happy to hear that you're satisfied with customer service and the information you received. We're also pleased that you highly recommend us. If you need further assistance, please let us know. Have a great day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************
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