ComplaintsforSimply Business

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased general liability insurance on 5/30/24 and was notified by email of my policy number HBW4504132XB. It then sent a registration email to login and create a password. Every time I launch this link it errors out and will not let me proceed on www.simplybusiness.com. I figured out how to resend the activation email and have made multiple attempts to login. I then proceeded to reach out to the company through chat, as well as the various numbers attached to their website and email. Every line has a disconnect tone that wont even ring. I need my documents as this is now impacting my business. This feels like an a scam at this point that everyone should be aware of to steer clear of.

  

  Business response

  06/07/2024

  Hello, Simply Business responded to the Complainant's concerns directly by phone and email on 6/4. 

  Customer response

  06/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  04/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had an Insurance with this company Simply Business.I received an email on 02/04/2024 of an automatic renewal of this insurance.The Policy number is : MKUS4013562XB But i don't want to renew with this company.I've tried to get contact with them to request cancellation of this renewal, and informing them that i did not authorized any new debit in my credit card.I siply dont want insurance from them, I dont want renewal.Today i received an automatic renewal email from them, even after contacting them to request cancel of renewal, and my credit card was charged (amount $ 78.20)I didnt authorized any debit in my credit card from this company.This is abuse !This is unnacceptable I want this policy cancelled and the transaction refunded (my money back)Please help me to solve this, because this company doesnt care and simply charge me without my authorization,Thanks *********************

  

  Business response

  05/09/2024

  Hello, Simply Business responded to the Complainant's concerns directly and processed the cancellation of the renewal on 5/8/24. 

  Customer response

  05/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********.
  They have cancelled the insurance and refunded me.
  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  02/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am having a lot of trouble cancellation of my simply business insurance policy. The agent said I was supposed to receive ***** in return for cancellation.Kind Regards,*************************************

  

  Business response

  02/06/2024

  Hello, Simply Business responded to the Complainant's concerns directly by email on 2/2/24. 

• Initial Complaint

  12/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A few weeks ago I was charged at a much higher rate than I had initially signed up for with no notice. When I called SB about it they told me that I had been contacted through ************ (they have the wrong *********** didn't get any emails about the increase of price) so ******* that I spoke to offered a refund, which I accepted. The refund was never processed & the charge is still on my account. Please refund the amount if $200 as I was promised. I don't need your insurance, I got a lower rate elsewhere & I am covered.

  

  Business response

  01/17/2024

  Hello, Simply Business responded to the Complainant's concerns directly by e-mail on 1/12/24. 

• Initial Complaint

  11/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Oct-25-23, contractor RCE Handyman **, Had 2 insurance policies one with Simply Business , and also ****** ******* Contractor started work, his workers damaged my property, didn't finish I have a 1/3 of my house torn apart, work RCE did was not complete job and what they did is all wrong so I have to have the whole home redone. There are issues that were done inside that never got done, Items damages, garage door, shed, window, door, and a lot more. I am disappointed that he has a policy but I cannot get anything done with the 2 insurances as ***************** is in jail. and my home has been the way it is for over a year. During this year I have called , emailed both insurance companies to no avail. I did have a person from ****** Ins come out and take pictures of most of the damages. I am being told they are not responsible for his not completeing the work, the damages, and so much more.. I have been in contact with the ** BBB gave them all the info I had and was basically told they can do nothing, I have contacted The state Consumer Protection, and have an ************* Detective working on this case.

  Customer response

  11/29/2023

  I have not heard from the business in response to my complaint. The company and I were sending emails back and forth for months, then it was sent to ****** Ins which was also listed on my certificate of insurance... I was told Simply Business had assigned this to ****** after hearing nothing from Simply Business, they did tell me there were clauses in the policy, which I never did see and they refused to send me a copy as ****************** had the policy and would have to request it but he could not as he was in jail. I had sent copies of all communication to the BBB of **, ********** of ******** Protection, Atty ******* ***********************,   When ****** Ins received the claim they sent a rep over to my home for pictures and my story. He took pictures of the house for over an hour at all the damage and what a disaster the house was left in. I have also sent a complaint to BBB of IL as this is where ****** is located, still waiting for answer.  I believe that between all of the BBB services that something should be done. It is over a year now and there are holes in the side of the house, the only thing keeping some cold air out is the inside wall.. ... I have had mice making home under my loose siding, getting into my home,  birds making nests I cannot afford to fix this as the contractor scammed me out of $250,000 and is now in jail.. Any questions should be sent to Detective ******************************* of ************* Police as he now has the case.  Tel #  ************, or **********************************************    /  

  

  Business response

  12/04/2023

  Thank you for taking the time to share your feedback with us. Just to clarify, Simply Business is the agent for ****** Insurance and according to our records RCE Handyman only had a ****** Insurance Policy.  As to the claim itself, Simply Business is not able to offer insight regarding the reasons for a claim to have been denied.  The claims claims adjuster for ****** will be able to explain why this policy does not cover the claims you have stated. 

  Best, 

  Simply Business

• Initial Complaint

  11/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid simply business for my insurance the 20th of October and ask that it be active on the 25th. The 25th I called in and asked them to submit that I was insured to the ********** of ***** and industries for the ******************* prior to the 29th when my current insurance would lapse. The attached letter shows that it was not done via the proper methods and my registration as a contractor was suspended. I'm now looking at disruption of business schedule, time spent correcting this issue, plus a reinstatement fee with the ********** of ***** and industries stated in the letter attached.

  

  Business response

  11/06/2023

  Hello, 

  Simply Business has responded to the Complainant's concerns directly on 11/3/2023.

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got a notice in the mail saying that my policy was going to be auto-renewed as of a certain date. I called and asked what this account was for, I dont remember signing up for it in the first place. The agent refused to help me at all without verifying a bunch of my personal information. No one in their right mind would give all their personal information over the phone to a business unless they knew who they were speaking to. The letter didnt even reference my business at all.I provided the policy number on the letter, and told him that they were not to auto-renew this account. It offered that they could send another letter to the account in question and perhaps request a signature from the account holder in question to charge for a renewal. He refused and also very rudely refused to offer any other solution. He said that the account would be charged for renewal unless I gave him my personal information. This account needs to be cancelled. I dont even know what the account is for. Charging a customer for a supposed auto-renewal for an account that they dont even recognize is ridiculous, and expecting a person to give up personal information to an establishment that they dont recognize at all is horrible practice.

  Customer response

  08/28/2022

  I have not heard from the business in response to my complaint.

  

  Business response

  11/21/2022

  Hello, Simply Business responded to the Complainant's concerns directly by telephone and e-mail on 11/18/2022.

• Initial Complaint

  04/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an insurance policy for my upstart business on 3/23/22. The coverage was to be active on 4/1/22. On 4/5 it was determined more information was needed. After speaking to a representative and providing the information requested I was told my premium would be increasing by almost 250%. I immediately requested to cancel the policy and was told by agent of the company that they usually dont refund money but in this situation she would reach out to a manager for a possible refund. She advised me not to cancel and for me to give time for a manager to respond to her request and she will call me back. She didnt call back as promised which prompted me to call. Upon calling back I spoke to another agent who advised me the same as the previous agent had. When asked what was the reason for canceling I explained that is was too expensive. I could not afford to pay the whole premium up front but the the initial lump sum coupled with low monthly payments were feasible. Unfortunately with the recent changes to this policy I needed to look elsewhere. 3 more days passed and I receive a call from another agent who frankly told me I will not be receiving any money back and to avoid any additional fees I would be better off just keeping the policy. At this point I was extremely frustrated and felt like I was misled. I ended the call that day because which was a Friday and decided to call back Monday and speak to a manager. I spoke to 2 separate agents who repeated the same rhetoric about how theres nothing they could do, its company policy and there was no manager there that could help me. The kicker was now I agreed to the policy being canceled on the 4/17 and since that has been imputed into there systems the policy can no longer be cancel because the system wont allow it. Its gets better. They act as an intermediary so they are not even the carrier. When I question the policy its the carrier but when I question the cancellation its their system. Im at a lost.

  

  Business response

  04/27/2022

  Hi ****, 

  
  We appreciate you reaching out and apologize for your frustration. We took a look back at our records and wanted to share with you more details, and hopefully offer some clarification. 
  It appears that adjustments to your policy needed to be made due to an underwriting validation in order to ensure that the policy covered the business properly based on the application. Our records show that three attempts were made to get in touch with you on April 5, 8 and 11, by both email and phone. Our process is typically three attempts to reach the customer within five ********************** days before getting back to underwriting. If the necessary changes are not made, it typically leads to a notice of cancellation, which is what occurred here. We also see that we did not hear back from you until April 15, after the notice of cancellation was mailed out. The only way to rescind the notice of cancellation was to make those necessary changes to the policy, which shows that you did not agree with those changes, due to the increase in price. Unfortunately, these notices are initiated by the carrier and are not a Simply Business decision. Most recently, we are aware that you spoke with one of our agents on April 22, and were presented with the option to cancel that day or schedule a cancellation for *** 17. The agent you spoke with explained that once a cancellation is scheduled it cannot be rescinded, and an agreement was reached to schedule a cancellation for *** 17. 
  We hope this offers additional clarification. Our service and licensed insurance agents are always available to answer any and all questions. Feel free to email us at ********************************** or call us at **************.

  Best, 

  The team at Simply Business

• Initial Complaint

  03/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought insurance coverage for my business on 3/6/2022. Today on 3/7/2022 I cancelled the policy because it was overpriced and didnt cover what I needed it to for my business. I was told I would not receive any of the money I spent to start this policy. I did not have any claims or anything. This is a form of theft.

  

  Business response

  03/14/2022

  Hi ******, 

  We're sorry to hear that you chose to cancel your General Liability policy with ***************** purchased from us online.  We represent a number of carriers, who each have different cancellation polices and restrictions.  As you may remember, prior to purchasing your policy, you acknowledged a disclosure that stated: "Please note:  In the event you cancel your Hiscox General Liability policy, 25% of the policy premium will not be refundable from the insurance carrier." Unfortunately, we are obligated to comply with the cancellation rules set forth by your carrier.Furthermore, in reviewing your online application, we noted several potential errors with the data entry that you provided which might have generated a higher premium quote than was necessary.  If we can ever help you in the future, feel free to call us directly to work with one of our licensed agents who can assist with correct completion of your application and the coverage you need.
  
  Best, 
  Simply Business

  Customer response

  03/14/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   Seems to me that basically if someone doesnt use your policy you cover yourself by refunding only .5 after I paid over ****** plus dollars for this  seems like a scam to me  

   

  

  Business response

  04/13/2022

  Hi ******, 

  Again, we are sorry to hear that you chose to cancel your General Liability policy with ***************** purchased from us online on 3/5/22.  As mentioned, we represent a number of carriers who each may have different cancellation policies and refund restrictions.  With each carrier, prior to purchasing your policy, you are required to read and acknowledge their cancellation disclosure statement.  Unfortunately, we are obligated to comply with the cancellation rules set forth by each carrier.  Those non-refundable fees are kept by the carriers and are quite common throughout the industry. 

  Best,

  Simply Business 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩