Business Profile

Mutual Funds

Fidelity Investments

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,335 total complaints in the last 3 years.
590 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a check via ***** in the amount of $1200.00. I deposited into my son account we both signed it. I am in between banks so thats why I used his checking account. After it clearing 4 days later it bounces. Not happy they sent me the check then pull it back?? Bad business practices
Business Response
Date: 08/07/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ***********************. We wanted to make you aware we sent a letter on August 4, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Initial Complaint
Date:07/29/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the month of June 2022 I was notified that my 401k loan through fidelity investments had gone into default. Previous to this notification I had successfully set up auto payments on my load since I had left my employer and understood that I would need to continue to make monthly payments to keep the loan in good standing. After the auto pay was set up I felt I was in the clear as a these monthly payments would hit at the same time automatically. When I was told my loan was in default I asked what could be done - I was willing to make mass payments to get up to date and back on track. I was told it was now an IRS issue and due to loan default I would incur tax consequences. This is after I set up auto pay and it was discontinued for no reason and through no fault of mine. When I asked fidelity to look into the issue they acknowledged it was odd and can even be heard on the recorded phone call saying this wasnt my fault. I was told they would look into a resolution and call me back within **** business days. I never received a call back and the loan is still in default and they are saying there is nothing further they can do. I just want my loan to go back to repayment status so I am not penalized by the irs for loan default.
Business Response
Date: 08/04/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint filed under the above referenced case ID.

We contacted our client directly on August 4, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.

Sincerely,

*****************
Fidelity Investments
Initial Complaint
Date:07/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I deposited funds into this account, and for reasons unknown they refuse to let me withdraw my funds. They then stated they needed proof of address for whatever reason, and I gave them various documents to my location at the time, still no funds have been returned.They have taken away my online access, but still send my statements to my email.
Business Response
Date: 08/02/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *******************************. We wanted to make you aware we sent an email to the client on August 2, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Customer Answer
Date: 08/17/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have successfully received my funds from fidelity. I am still waiting for a response from Moneylion (My initial complaint) , they have yet to return my funds.
Business Response
Date: 08/21/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from Oyeshola Ashekun. We previously responded to the client by email on August 2, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Initial Complaint
Date:07/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fidelity investments has a **** pay system that I thought was gonna send my money electronically to pay some bills. Well they ended up sending me and one other person what they call **** pay checks. I first couldn't find any where that would cash them til I went to *********** Now, the checks not suppose to be cut unless the money is in that account. We'll now me and one other person are facing fraud charges from frost bank because they believe the checks to be fraudulent and fake. I can't seem to get them to fix this and there are criminal charges possibly at stake. I didn't print them and send them to myself or other person i know that they even know that but now I have had mine and other persons bank accounts shut down and they say I owe 1500.00$ to frost bank. Fidelity uses someone else to print their **** pay checks something like netbenefits. Well other banks and check cashing places don't know what that is and now I'm out **** $ and now being accused of printing fake checks which were mailed to me and said other directly from the bank Fidelity investments. I should never have to think I'm gonna face charges from what a bank sent me I can not get ahold of anyone at Fidelity Investments and want my money back and my freedom not to be in jeopardy. I want them to verify to ********** that they sent these checks so my family ans I are not in fear of our finances and losing everything with fraud charges on top of that. I would never in a million years thought to be accused of this and it Fidelitys fault. I have proof but will add the photos after filing this complaint.
Business Response
Date: 08/01/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *******************************. We wanted to make you aware we sent a letter to the client on July 29, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Customer Answer
Date: 08/02/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********

I have received nothing and me and my boyfriend are both being told we are facing fraud charges because you told ***** bank that the checks were fake I have proof of frost bank telling me this to via text message.
Business Response
Date: 08/03/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a rebuttal from *******************************. We wanted to make you aware the letter was mailed to the client on July 29, 2022, to address the client's complaint and may take up to 5 business days to be received. We advise the client to continue to check their mail and we consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments

Customer Answer
Date: 08/04/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********

I have now over 8500$ in charges two different banks me and my boyfriend this is not ok they think we made these checks and are trying to file charges I want this taken care of or I'm suing there is no other options because we are not gonna go to prison for what you printed and sent.
Initial Complaint
Date:07/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a pension plan at ***** corporation, I was terminated November 2020 . So I tried to remove the amount of my pension that I paid into Fidelity investments. It has now been almost 2 years I have gotten several letters that I sign and send back and never receive my pension. Fidelity has continually given me dispersement dates and it is never dispersed. They continue to send me papers about how much is in this account but it never gets dispersed to my bank account and EVERYTIME I talk to them they just give me a date further and further into the future. I was supposed to receive it may 9th I never did now they have moved the date forward to October first. Like I stated I have been trying to get this money I invested out for almost 2 years and they will not release my money to me.
Business Response
Date: 08/07/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *****************************. We wanted to make you aware we called the client on August 4, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Initial Complaint
Date:07/22/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have money stuck in a 401(k) that cannot be rolled over because your website isn't working how it should.As a result, my account has a bunch of *************** accounts I do not need opened.All your customer representatives tried helping but even they couldn't figure out what the problem was.This issue has given me such a massive headache.Today, I decided to try withdrawing the money again.Guess what happened? My account was locked because YOUR authentication system wasn't taking the CORRECT access code.I am contacting via BBB instead because the mere thought of having to go through your customer service once more to get absolutely nothing resolved infuriates **** just want the money stuck in my account. I do not want to deal with your business ever again.
Business Response
Date: 08/01/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *******************. We wanted to make you aware we called the client on July 29, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments

Customer Answer
Date: 08/05/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*******************
Initial Complaint
Date:07/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to make a systematic withdrawal from my 401k since 7/8. I was informed that the funds would be disbursed on 7/15. When I did not receive the funds on the 15th, I stayed on hold for hours and was told the prior agent did not enter the percentage but the issue had been corrected and I would receive the funds on July 20th. Didnt receive the funds on the 20th, called back and was informed that a prior date was entered, causing a delay in the disbursement but assured me I would receive the finds in 2-3 business days. I was not confident in the response so I called back and was told they would research and call me back. Received a call on the 21st stating I would receive my funds in 5-7 business days. Still not confident that I will receive the funds. The company keeps providing different answers, will not allow me to talk to a manager. I am beyond frustrated !!!!
Business Response
Date: 07/26/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint filed under the above referenced case ID.

We are currently working on a resolution with the client. We consider this matter closed with the BBB.

Sincerely,

Fidelity Investments
Customer Answer
Date: 07/26/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****
Initial Complaint
Date:07/19/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My aunt has an account with Fidelity and she passed away March 2021. In the last 16 months we've called their Transitions Services team numerous times, and each time uploaded a copy of her death certificate, yet they claim they do not have it. I also got a building address from them to mail a copy, to no avail. On Oct 21, 2021, we drove to this office and handed the certificate to someone who said he would make a copy for that team. To this day they still say they don't have it.We do not have access to her account after 16 months, since we cannot prove she is deceased.
Business Response
Date: 07/24/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *************. We wanted to make you aware we emailed the client on July 22, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.
Sincerely,

Fidelity Investments
Customer Answer
Date: 07/28/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you for your help!

Regards,

*************
Initial Complaint
Date:07/15/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to you to see if there is any interest in helping me recover $2,000.00 taken from me via a forged check against my BDA *** (inherited from my deceased father) that was being managed by Fidelity Investments.-The check was issued to an entity called Yeshiva Machzikel Hadas on October 19, 2021 and cashed on November 12, 2021. - I did not discover the missing funds until February 2022 when I received a ****-R form in the mail, informing me that a distribution was taken unbeknownst to me.- I filed a police report, completed a fraudulent item affidavit, and followed protocol in requesting an investigation by the issuing bank, United ************** which was an ongoing review for the first half of this year.- This morning I received a response via *** that UMB and Fidelity will not recover the funds because I did not investigate and report within 60 days of the fraudulent transaction. I believe this to be an evasive technique to not be bothered with the proper investigation and recovery of the funds. Please note I had no reasonable means of making myself aware of the forged check until February. I do not get email notifications of transactions from Fidelity, and most people do not actively monitor accounts on a daily basis that are invested long term, like a BDA ***. Not to mention, there was great negligence between Fidelity and UMB for not flagging this transaction, a "no signature required check" to an entity I have no association with. I am still reeling that I lost $2,000.00 and neither of these parties wishes to take responsibility. I am wondering why no one has contacted Yeshiva Machzikel Hadas, a private school in Brooklyn, **, to verify why they have drawn funds from the account of *********************, and I am still expected to take a hit on my account for criminal activity.
Business Response
Date: 07/21/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *********************. We wanted to make you aware we emailed the client on July 21, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Customer Answer
Date: 07/25/2022
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
I do hope Fidelity does deeper research on what occurred on my account so other customers are not put in a panic like I was when money was suddenly being issued from my account. This situation has me thinking over whether I will even continue to do business with Fidelity in the future because they never provided an explanation of WHY this happened. Their response was slow and even after diligently completing the claim process (filing police report, notarizing paperwork, etc.) it resulted in an instant denial months later because they were lazy and did not want to make my account whole. I can't tell you how many hours of my life I wasted getting this money recovered (which could have been invested all these months). As disappointed and angry I am at Fidelity (and UMB Bank), I am relieved to have the funds recovered.

Regards,

*********************
Initial Complaint
Date:07/14/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been getting the run around for the past few days in regards to a check that I deposited into my fidelity checking account. Nobody has been able to resolve my issue and I am just sick out it. I walked into a branch they quickly turned me away. I've spoken to managers and was given incorrect information. If someone can please assist me. I'm seriously thinking about just closing my account. Thank you
Business Response
Date: 07/17/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *********************************. We wanted to make you aware we emailed the client on July 15, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments

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Fidelity Investments is NOT a BBB Accredited Business.