Business Profile

Mutual Funds

Fidelity Investments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mutual Funds.

Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,338 total complaints in the last 3 years.
585 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account and completed the requirement of making $50 deposit to get $100 bonus. I would like my $100 bonus credited NOW and not 25 days later.
Business Response
Date: 08/21/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ***********************************. We wanted to make you aware we emailed the client on August 18, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Initial Complaint
Date:08/17/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called about the passing of my father and sister (***************************) to get the remaining investment funds Transferred over to the correct account. My Father passed 11/02/20 and my sister 5/08/22. Fidelity sends the same paperwork over and over and says they never receive it, including the claim forms and the death certificates. It took me a year to finally get my account set up and the funds still arent fully dispersed. I am looking to also figure out what legal action I could take. This has become an emotionally stressful process and draining. There has to be something illegal about this.
Business Response
Date: 08/23/2022
To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.

We contacted our client directly on August 23, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.

Sincerely,

Fidelity Investments
Initial Complaint
Date:08/17/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account with Fidelity on July 20, 2022. I signed up with a promo that offered a $100 bonus when I funded my account with $50. According to the terms, I was to receive this bonus with 25 days of opening my account. It has now been well over 25 days, and I haven't received the bonus. I would like to have the $100 bonus immediately placed into my account. Thank you.
Business Response
Date: 08/21/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *******************. We wanted to make you aware we emailed our client on August 19, 2022, to address their complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments

Customer Answer
Date: 08/22/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*******************
Initial Complaint
Date:08/15/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/21, I called to initiate a withdrawal; I was told my options & that if I requested check to be sent, the fluctuating interest market rate will not affect or dimish the amount of the check at the time of my request. I chose to have a paper check sent. Weeks later, on 8/10, I called to find out why I hadn't received the check & was told the unit # wasn't in the address. Fidelity agreed to INCLUDE the unit# & overnight check & waive express fee. I called on 8/11 because I didn't receive the check,& was told it takes 2 bs. days & would receive check on 8/12... I called on 8/12 because no check....I was told because of change in address it will take 10 bs days and the account is on hold....NEVER WAS I TOLD ABOUT A 10 DAY WAIT AND HOLD....WHEN I CALLED ON 8/10 & 8/11 NOTHING WAS SAID ABOUT 10DAY HOLD. I'VE RECEIVED PIECEMEAL INFO & CONFLICTING INFO TO POTENTIALLY DELAY RECEIPT OF THE CHECK THUS ALLOWING INTEREST RATE TO ***** THE ***** & PORENTIALLY SAVING FIDELITY MONEY.I find this utterly unacceptable that fidelity's employees either withheld info., or aren't qualified, thus incompetent in their own processes of handling a simple withdrawal.
Business Response
Date: 08/18/2022
To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.

We contacted our client directly on August 17, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.

Sincerely,

Fidelity Investments
Initial Complaint
Date:08/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 401k from my previous employer was managed by Principal investments. I long ago left that previous employer and recently started a new employee 401k with Fidelity. I have tried on multiple occasions to have Principal send me or Fidelity a check so I can transfer my money to my new 401k. Every time a check was "sent" I received nothing for months. When I asked for alternate methods to transfer the money, Principal insists on charging a $20 fee. I believe that it isn't right to charge me because they seem incapable of properly sending a check.
Business Response
Date: 08/15/2022
To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.

This message appears to have been misdirected as the client references concerns with their previous firm, Principal. We respectfully request that these concerns be redirected to the appropriate organization for a review and response. We, therefore, consider this matter closed through our firm with the BBB.

Sincerely,

Fidelity Investments
Initial Complaint
Date:08/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i am leaving fidelity reason? over the years too many scripts and same issue never resolved causing me damage they take out PAS fees and i never get chance to pay as i dont receive invoice well no more no more scripts, garbage no one called me when i asked no one responds i cant spend my time like this i am sure i never got june july invoice and you took out fees so now send me how to close trnasfer accounts will do by 9-1
Business Response
Date: 08/15/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *********************************.

We wanted to make you aware we emailed the client on August 15, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments

Customer Answer
Date: 08/16/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

when a customer complaints as in now i am the one who deems it resolved or not, i just got a bunch of scripts i already knew so i will be ;leaving. they are horrid

FAQ

Regards,
***
Initial Complaint
Date:08/12/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was enrolled with a 401K plan with Fedelity Net Benefits, and had a current loan out of my 401K. This incident happened over the span of three calls one in July where I was told the amounts on a recorded line of what taxes would be taken out for the loan that now fell into "default" since I was rolling plan over with the new employer. Got the check in the mail and called in stating the taxes weren't taken from this check. Second call was placed 8/2/2022 where again assured that this was in fact an error on their end and they would fix the situation and to hold on to the check that was sent and they would get it squared away to send another check with the correct amounts after taxes were taken out on the loan not the rollover amount. Called back in 8/11/2022 to check on the status of this request and the representative ***** was very combative when I was giving her the information stating well this is law and that answer is final. Wouldn't transfer me to a manager, said well there is no manager or hirer up available to speak with you. I asked her well where is the escalation team or someone above you? She responded to me and mentioned that there is "No one to be transferred to and if I wanted to speak with someone else I could call back". I'm not aware of all the legality behind roll overs since I'm not certified to practice law. I do know when something is being recorded and the consumer is told on a recorded line that something should be honored by a company then that should hold valid and the situation should be rectified. This shouldn't be something that put me in a hardship come tax time that I will now have to pay out of pocket on a loan that I was paying back to myself. It wasn't inquiring about taxes paid on the balance left in the account, which also didn't reflect the total amount with the loan included only the amount of my loan was taken out so it wasn't technically part of the roll over.
Business Response
Date: 08/21/2022
To Whom It May ************************ style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">
Your organization forwarded Fidelity a complaint filed under the above referenced case ID.

We contacted our client directly on August 19, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.

Sincerely,

Fidelity Investments
Initial Complaint
Date:08/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is concerning a pension plan through ***** *********, ****. Father passed & it was to go to my mother, they refused to give it to her, so she never received any $ from them, she has since passed. They contacted me and said there was $ in the acct. and since I had ***** of ********* we(siblings) can collect the money in the acct. So, they told me what they needed to collect this, I did EVERYTHING! I got ALL the papers, birth certificates, SSN, on both, power of attorney, I went to our local courts to have the judge sign off on this acct. that we are who we say we are, I got EIN #'s. I had to pay $225 to the court to get the paper signed. Now Fidelity says I need it for my mother. WHAT!!! They NEVER told me that, and they won't send me papers showing how they came up with the deductions, that are taxed prior, they told me approx. how much was in the acct. and I figured more than they are claiming. I can't get them to answer questions and thats if I can get them on the phone . They hang up, put me on hold and never come back. They have everything to release the funds and now they are refusing, and won't show me any papers on this acct. I can't go and get another paper on my mother, for the judge to sign off on, what another $225? Why didn't they tell me that in the beginning? I don't want to throw money away and get taken in the end. Why did they even call and tell me there was $, if they don't want to pay it? I want the money, plus I want to see the papers as to how they came up with final balance. I don't want to go after another paper from the judge, they know we are who we say we are, I have everything they needed, I guess I shocked them by having them. So, they keep coming up with things to stop this payout. *****/Fidelity Investments out of ************************************************* This is also the ref # They told me ********************* is handling this, and everytime Ido get through they have no *********************. I read the reviews, WHAT A SHAME
Customer Answer
Date: 08/22/2022
I have not heard from the business in response to my complaint. This is exactly what we are going through....we can not get a call, email, etc. They give you different people each time you call and you go through ALL the same paper work and then they say they will get back to you, but I call, anyways. I asked if they received the paper work they required and they said Yes, so I asked when were you going to call and let me know you have it. They responded, Well actually we were about to call. They are LIARS! They have no intentions on paying this out.. and we can't find out how much is in the acct. They said they would email what's in the acct. which they didn't. They said there isn't much because they had to take out everything that my dad owed....he didn't owe anything, it was a pension that payments were taken out of his paycheck with the tax deductions already done. I want to see what they took and how much. I also want the copies of the paperwork I sent. They won't even do that. They stopped this payment when my dad passed and it was to go to my mother, they stopped the payments, I inquired at the time and they wouldn't answer my questions. So, I didn't pursue it anymore, she needed that money for prescriptions, so I had to pay for them out of my pocket, I didn't mind because it was for my mom, but I also knew there was money out there for her. Its aggravating to know companies like this get away with this stuff. I read their reviews and it is shocking to know what they have done to so many people. As, I said When I do get in touch they keep requesting more and more from me, they have everything they need to pay this out, I even gave them a copy of my ***** of ********* still not good enough. I guess I am on the losing end and they have no plans to pay this out.
Business Response
Date: 08/25/2022
To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.

We attempted to contact our client directly on August 24, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.

Sincerely,

Fidelity Investments

Customer Answer
Date: 08/25/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Phil
We have NEVER EVER heard from Fidelity. They are lying about trying to contact me. My phone records can be checked and there is NO calls from them. They have never emailed me with a way to resolve this. THey are flat out lying about trying to resolve this.

Business Response
Date: 08/31/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ***********************. We wanted to make you aware we have contacted our client by phone and email to address the client's complaint. We consider this matter closed with the BBB.

Sincerely,

Fidelity Investments
Customer Answer
Date: 09/01/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Phil
How do they Close an acct.? They have recently sent emails, because of BBB. They are lying about sending papers to us, stating that they did everything that they were to do. Again, they are lying. Again, they refuse to send papers of my dads acct. to see exactly what is in the acct. they want another estate for my mother..they said I got the wrong one that *********************** estate wan not needed. That is the one they told me on the phone to get. Now, why would I go to the court house, have a judge sign off on it, if it was the wrong one, at $225. That is what it cost me. That's because that is what they told me to get. Now, they refuse to let me see the papers of my dad's acct. they say ie taxes need to come out. But, my dads pension fund was taxed when it was withdrawn from his paycheck, years ago. I don't trust them and I have proven who I was even with the power of atty. I can't afford to pay another $225 for my mothers estate, and it not be worth it. I know it isn't much but I can't afford to pay for something that I know they have no intentions on paying. I appreciate ALL the help you have given up to this point. I am a senior with MS and my wife has cancer, and this has taken out so much of me, trying to get this. The biggest question is: Why did they dropped this pension when my Mom was alive, they cut it off, and pretty much told me years ago, she wan't owed anything...and here we are. She could've used that for her RX's. Again thank you for the help but I don't think this is going anywhere. Have a Happy and Safe Holiday
Initial Complaint
Date:08/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to cash out an employer provided retirement plan for a month and a half and have done everything Fidelity has told me to do. I have been lied to, told there were nonexistent laws I had to follow, and am still in a position where I don't have my money. It would appear to me, being an investment company, that Fidelity does everything in their power to hold customer funds in their control. I don't know what else I could possibly do to get ahold of money that is rightfully mine.
Business Response
Date: 08/23/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ******************. We wanted to make you aware we contacted the client by phone on August 23, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Initial Complaint
Date:08/09/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fidelity sent my residual dividend to me directly instead of directing it to the Rollover that was done with my 401(k) account and will not take the check back and issue it correctly. My *********************** financial advisor, who was on the Rollover phone call, can testify to Fidelity's representative stating the residual was to be going to my Rollover.
Customer Answer
Date: 08/20/2022
I have not heard from the business in response to my complaint.
Business Response
Date: 08/22/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *****************************. We wanted to make you aware we responded to the client via letter on August 19, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments

Customer Answer
Date: 08/23/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have NOT received a letter from Fidelity like they claim to have sent.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******

Business Response
Date: 08/25/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ******************. We wanted to make you aware we mailed the client a response on August 19, 2022, to address the client's complaint. Additionally, a copy of the letter was emailed to the client on August 25, 2022. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Fidelity Investments is NOT a BBB Accredited Business.