Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 18,2024 I made a pocket purchase of $395.63 on Temu.com that was immediately canceled. On May 20th Temu made a partial deposit of $274.69 into my account and then took it back within 4 seconds of depositing it, according to my bank after a brief investigation. I have provided both Temu and PayPal with this information along with a copy of the print out and letter from the bank manager provided to me by my bank stating this and I still have not received my refund and it's been 31 days since the transaction and 2 weeks of trying to get my refund.

  Business Response

  Date: 06/27/2024

  Hello ********,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 07/02/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  As I previously stated in my complaint , A portion of the refund was deposited and then taken back within seconds. Paypal is currently investigating this, REF-CO-3141855

   

   

  Business Response

  Date: 07/10/2024

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.
  
  After double-checking the details you provided, we can confirm that we have offered you a full refund for your order to your original payment channel on May 18. Please note that it may take 5-14 business days since the specific timing depends on your financial institution once the refund has been successfully processed.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance about the refund, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11th, I ordered a Gymax 3 piece Patio Outdoor Set (2 wicker like chairs, cushions, and small table). The set sold for $90.64 cents. I had a credit of $71.33 with the merchant, and paid the remainder of $25.43 for the set. The Order ID is showing as ************************. My shipping address in the system is *****************************************************************************************. I verify this to be correct and accurate. I was notified on June 16th, that this item was delivered. I waited all day, and about 11pm on that night, I contacted TEMU via one of their chat agents. I explained that I did NOT receive the item, although it is showing as delivered. I was told that they would open a ticket, and someone would get back to me in 24 hours. I waited that time, and then another day. This morning, I opened a chat session with one of their agents. I was told the same thing - that I had to wait for them to investigate and someone would get back to **** told them it was already past the time that they promised someone would get back to me, and they did not. I asked to speak to a supervisor, and was told that they could not. I begged them repeatedly to put me in touch with a supervisor, and they would not.Eventually, I was transferred to *****, who said she was a senior customer service person. ***** also refused to connect me with a supervisor, instead telling me over and over again the same thing that the previous agent told me, that I had to wait. I told her also, that I had already waited past the time, and this is unacceptable to me. I begged again for a supervisor. ***** is a horrible customer service agent, and if this is an example of the care and concern that they have for their customers, I don't want any part of ******************. But in the meantime, I demand an immediate resolution. Either ship the item to me immediately (I wanted to be able to use it for a holiday get-together, and Temu has ruined that for me), or refund the credit and my debit card.

  Business Response

  Date: 06/26/2024

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We are very sorry to hear that you haven't received your package in the order you mentioned. Please understand that your satisfaction is our utmost priority and it was never our intention for you to have this kind of experience with us. Upon checking, we have confirmed that you were refunded a total of $96.76 which was split into two: Refund 1: Credit $71.33(Credit balance) Refund 2: Cash $25.43(Cash App Pay) on Jun 18, 2024 10:36:55 pm EDT. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. However, please note that the time frame may vary depending on your financial institution. If your refund is issued as Temu credit, it will be available in your Temu Credit Balance within 3 minutes. To check your Temu credit balance, follow the following steps: 1. Sign in to your account to ********************** app or Temu.com 2. Tap "You" then "Credit Balance" on Temu app or "Orders and Accounts" then "Credit Balance" on Temu.com 3. Click the "View credit" button on your Credit balance to view details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 06/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********.  However, I urge Temu to look at the complaints here, and see that there is a large number of complaints for people that have not received their items, and Temu should try to do better.  

  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some clothes from Temu on March 20. They processed my order of $79.49, but I never received my items. In fact, the items were never shipped. Not even a shipping label was created. So I requested a refund, and they sent me an e-mail saying that my refund had been issued and that it would take 5 to 14 business days to process. However, I never received a refund in my account. I tried to fix this issue, but they did not have a phone number, so I could not investigate further. This company is shady, and I am never going to buy from them again. To anyone reading this, do not patronize this business. it is a complete and utter SCAM!

  Business Response

  Date: 06/26/2024

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that your order was fully refunded to your original payment channel on March 22. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method depending on the processing time of your financial institution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 06/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 
  

  Hello *******,
  I have seen your response to my BBB complaint, and I am not satisfied. The reason why is because I have been in constant contact with my financial institution, *********** and they tell me that they have never been notified of any refund issued from Temu.com. I have also checked my credit card statement, and the same remains. Your original e-mail says that it can take up to 30 days for the refund to process, but I have been dealing with this since March 22 and it is June 26 as I write. If you can, please send a screenshot or another form of proof showing that you did in fact issue a refund to me. My refund ID is ****************************. This is very frustrating to have to deal with. Thank you for your time.
  
  Regards,
  *****

   

   

  Business Response

  Date: 07/11/2024

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.
  
  After double-checking the details you provided, we can confirm that we offered a full refund for your order to your original payment channel on March 22. The exact time depends on the processing time of your financial institution, and we highly recommend that you reach out to your bank institution directly.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Our specialized customer support team who are empowered to provide a quick and comprehensive solution will assist you right away.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/18/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, 2024, I placed on order for a set of 4 bar stools order# PO-211-*****************. I paid $190 for a set of 4. On June 15, 2024, they were delivered to my home. When I got home there was only one box on my porch and the box stated 2 contents. I opened it just to see if the box was wrong. It wasnt there were only 2. I immediately sent proof directly to the company that shipped them and to Temu. Temu just said they dont send replacement request at this time. After going back and forth with the customer service guy he offered me a refund of $56 to place another order for the missing items. That didnt even cover the amount of 2 of these chairs. The price after tax for 2 was $99. I even called ***** and they verified and sent me info that only box for that ticket number was shipped and the weight of it. A help ticket was then created and I was supposed to hear back. I received a response today just telling me I can return the item. I had to decided to return it yesterday and Ill just find something else even though my husband and I fell in love with them, especially after we saw them. This is bad customer service. Im very disappointed in both companys. I didnt want to send them back I just wanted 2 more stools to fulfill my order, apparently that was 2 much to ask for. They dont care about their customers at all. I got a message wanting my review, I wrote my review. I got an email today that my review doesnt meet their guidelines and cant be published. Thats funny because I didnt violate any of the guidelines. So now Im under the impression they hide all the bad reviews to better themselves.

  Business Response

  Date: 06/26/2024

  Hello *******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has emailed you and offered you a resolution through an email ticket on Jun 19. Please check your inbox. Upon checking you have returned the item and it currently departed from the facility as of Jun 19. Please note that once our warehouse receives the returned item, the refund process will be initiated immediately. Thank you for your patience and understanding.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 06/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I had received word from Temu and the actual company that because I didnt return the full order that was sent to me my refund wouldnt be processed. the actual company had sent me a message stating they were resending my order, but I thought that was unavailable? I had to get my payment company involved to get my refund. I had proof of this error and it should have been handled by just sending me the missing items. *** received my refund but this is still terrible customer service.
  

  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:06/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order on June 1,2024 of 27.89$ which was to be delivered on June 12,2024. I am yet to receive my package, contacted Temu about my issue and they turn a blind eye to the situation. When asked for with refund or reshipment they denied my request.

  Business Response

  Date: 06/26/2024

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for your order. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address. Our customer service department has emailed you with an explanation through the relevant ticket on June 13. Please check your mailbox for more details. Besides, in accordance with Section 10.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at ****************************************************.
  
  We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order on Temu on may 31,2024 they claimed the order was delivered on the June ************************************************************************************************************************************ refund but they refused. Up to this moment I have not yet received my package.

  Business Response

  Date: 06/26/2024

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for the order you mentioned. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on Jun 12. In accordance with Section 10.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at ****************************************************. Our customer service department has emailed you and offered you an explanation on Jun 13. Please check your inbox.
  
  We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu is a ************ their customers in then doesnt live up to their end of the deal! They tell you to make the purchase now for so many credits then after you place the order then change the terms & wont fulfill what they promise. Ive not only completed the promotion but also their rep told me what was promised was true after I made the purchase they wouldnt give me my next purchase free. & I have screenshots of all messages! So I was promised my next order was free with no max ******* I made the purchase as their promotion said & now I need the items in my cart paid for.

  Business Response

  Date: 06/26/2024

  Hello ******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our promotional activities. We want to assure you that these activities are genuine and were designed to provide our customers with an exciting opportunity to access exclusive deals and discounts.
  
  The rules of our activities are stated on the activity details page. Our coupon bundle is given as a reward for the current order, so it cannot be used in the current order. These coupons can be used on future purchases, allowing you to enjoy more discounts and offers. Our customer service department has emailed you with an explanation through the relevant ticket on June 18. Please check your mailbox for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 06/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Table came shattered. Initially tried to get it replaced but been waiting almost a week for an answer. Asked for a refund which they initially offered me but now they only want to give 75 out of the 270 for a table I can't use as it's completely broken. Still haven't gotten a resolution from them. At this point I just want a refund.

  Business Response

  Date: 06/26/2024

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have double-checked the details with our colleagues in the relevant department. As per the investigation result, we confirm that the merchant successfully arranged a reshipment for the damaged table. You may track the reshipment package at ***** tracking website. Our customer service department has emailed you and offered you an explanation through the relevant ticket on June 18. Please check your mailbox for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order of ten items. All items were marked as shipped and nine of the items arrived in one large package. I contacted Temu and requested a refund for the one missing item, and was denied the refund because they claimed the item was shipped which it was not.

  Business Response

  Date: 06/26/2024

  Hello ********,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that a refund of $17.27 has been refunded to your original payment channel on June 17. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method depending on the processing time of your financial institution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 06/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in a promotion with Temu..the promotion was I get 6 free gifts if I referred enough people to get my coin balance down to zero. I completed that task and have screen shots to show the countdown of my coins with each referral invitation. I only needed 1 ***** to complete my task and with the last referral I received .10 cents so I was over the amount I needed. Temu customer service refuses to see that I did complete the task. I think it is a technical error in their system. I would like my gifts that I earned.

  Business Response

  Date: 06/25/2024

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our referral rewards program. We are sorry to inform you that after a thorough investigation, we can confirm that the rewards issued to you are consistent with your activity in the game according to our rules stated on the activity details page. The rules of our activities are stated on the upper right corner of the activity details page. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared.
  
  Our customer service department has offered you an explanation about your current activity progress and a compensation plan on Jun 19. Please check your inbox. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist.
  
  Best wishes,
  ******

  Customer Answer

  Date: 06/25/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******