Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Temu on April 9, 2025 and paid for it. I see now that the order does not appear on the Temu website and I received no confirmation of the order. In short, I've been defrauded and robbed! To rob.an indigent, disabled man who is 73 years of age is a criminal act, but I've learned that law enforcement in ***************** is also a fraud. Only people with bulging pockets and and an abnormally long list of outrageously expensive assets ever receive protection under the law. Temu has a truly horrendous reputation among its former customers, but nothing is done to stop them from doing their nefarious deeds. With no records or documents to present as evidence, I stand no chance of seeing any justice done on my behalf. My fear is that this is the New Standard in the ************* that the ***************************************************************************************************************** the badly remembered past.

  Business Response

  Date: 04/23/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Upon checking, we have verified that your order placed on April 9th was successful and has been delivered to you.
  
  Regarding your inquiry about not receiving an order confirmation email, this is likely due to a change in the email address associated with your Temu account. Our customer service department has also offered you an explanation through an email ticket on April 22. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 04/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  I often turn to BBB when I don't have an option for quick contact. I have learned that it's now a standard to use noreply email addresses or email addresses that deliver to accounts that are not monitored and fax numbers are rarely made available, so making contact swiftly leaves me only one option: contact the BBB. The change of email address was needed urgently because I was notified that **************** had upgraded my email service to expensive plans without my permission; at 73 years of age when I have never owned nor managed any kind of business, I certainly would never have chosen any kind of business account; when that was made known to me, I immediately decided to close that account. I needed to make the change as quickly as possible.

  I'm a published writer in three languages, and I wrote an editorial on that very subject. I am posting the link to it here:

  Hiding from Humans
  ********************************

  Because I lived abroad for over two decades, many of the changes in customs were not familiar to me, but as I have learned, these changes are throughout the Western world. That means I have had to acquire a new education to know how to manage here, and that's an ongoing process.

  Respectfully submitted,
  
  ******* ****
  ************** cellphone
  ************** fax

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today April 9th 2025 I made a purchase of 3 items, a pair of earrings, a saw, and a cross. The app kept deselecting the earrings in my cart and I reselected them and hit checkout. The order showed them and the amount billed showed them. I was then sent to the payment screen. I paid and checked my email but the order confirmation stated my order was broken into 2 orders and the earrings were not included. I also received an email that I get the exact same earrings for .29 if I clicked a button. It sent me to a purchasing screen which then told me I had to purchase 20 more dollars of merch to get the earrings I contractually purchased a few minutes earlier with a ***** + order. This is bait and switch. They cant change the order once you purchase, the earrings were clearly available at a reduced price even. They also raise the prices after you click the checkout button and make payment and raise it after it is added to your cart. Dont get me started on farmland. Its basically illegal gaming, that you can never win the free items, they just keep raising the bar.The app is deceptive. Temu has decent merch it could offer honestly at a fair price without the stupid psyop designed to demoralize Americans. I feel like c*** when I purchase on Temu. Its predatory, esp to the elderly and disabled, and its proud of it. We dont do business like that in *******. We have morals and self-respect.

  Business Response

  Date: 04/14/2025

  Hello ********,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the order with earring was successfully placed on April 4th and has already been shipped. It is currently in transit. You can track the delivery date in your Temu account at any time.

  Regarding the email you received, it gives you the chance to choose a product on the activity page and get a special discount. Your exclusive discount is only valid for 1 hour after you received the message. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience.

  Our customer service department will provide you a detailed explanation about the activity you participated in on April 14. Please keep an eye on your inbox.

  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

  Best wishes,
  *******

  Customer Answer

  Date: 04/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Temu regarding an unresolved refund for a combined return, including order number PO-076-*****************.The return was confirmed delivered to Temu by DHL (proof available), yet I have only received standard responses via chat stating the return is "under quality inspection." This has been ongoing without resolution.I request Temu to promptly process my refund and provide clear communication regarding the status of my return.

  Business Response

  Date: 04/15/2025

  Hello Marius,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 04/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a cordless robotic pool cleaner, model Y50, from Temu. #PO 211-18420859392633466. I paid $399.37. The product was provided by and shipped from **** US. I received it on September 21, 2024. It performed properly for six months and then would not start after being fully charged. The User Manual states that there is a 12 monthly warranty. I have contacted Temu several times in order to get a refund, with no resolution. Temu wants me to accept a partial refund of $110.00, which is totally unsatisfactory to me. I can provide copies of my communication between Temu and myself, if necessary.Any assistance you can provide would be greatly appreciated.

  Business Response

  Date: 04/16/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to you on April 15. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 04/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had order 57 items of stuff from Temu last month in March because I was suppose to be going on vacation on the first of April. My things were suppose to arriving before March 23, 2024. Around march ***** my items were supposed to be delivered. I got one package from Temu which was my free gifts for buying from them. My other two packages were supposed to come , they said delivered but I never received them. When i contacted **** they said they delivered them still no packages. Well when i order the 57 items I also ordered a glass table which came with two end tables. ***** sends a. Pic to my email where they left the package and it was at another persons address. Contacts Temu and ***** and tell them thats the wrong address and specifically said on deliver instructions to deliver with the only teal mailbox. Asked my neighbors and still no packages. I sent Temu the picture where ***** delivered the table to because this is where the rest of my packages got delivered. For two weeks I have tried to get a refund but they keep saying sorry for the inconvenience the package was delivered to the address and they cannot fix it . So I spent over 700 on items I cant get back or even the money I spent back on the items even when I sent them proof that the packages did not get to delivered to my apartment! I even asked for corporate number to get it resolved and they keep telling me its against their company policy to give out corporate number but dont want to give me back my refund for the items I never received!

  Business Response

  Date: 04/12/2025

  Hello ******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback. We apologize for any inconvenience this may have caused.

  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two times now Ive ordered a pack of 50 pieces of blank pendants. The second time came double stuffed in a smaller bag. And it does not have 50 pieces in it. Ive been making my jewelry with them and starting to get low, and counting and reaping I have at least ten less than I should. And Temu keeps says that they sent it but ignores that it is missing pieces. It was like $5 for just those.

  Business Response

  Date: 04/22/2025

  Hello Autumn,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the item pendants has been refunded to you. Furthermore, our customer service derpartment has offered you Temu credits as compensation on Apr 18.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 04/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Autumn Betrier

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint regarding the unfair suspension of my Temu account, which has caused financial loss and frustration. Ive been a loyal customer of ********************** for over two years and have placed a large volume of orders during that time. Recently, my account was suspended due to what they described as an unusual number of return *********** a frequent shopper with a busy schedule, I occasionally return items that either dont arrive in time for planned events or dont fit due to sizing inconsistencies (common with U.S. vs. Asian sizing). All items were returned in their original, unused condition, and every return was made within Temus official return policy.I have submitted multiple appeals explaining my situation in detail. However, Ive only received generic, automated email responses that do not address any of the specific points I raised. I believe no real person has actually reviewed my appeal, and the business has made no genuine effort to resolve the ********** make matters worse, I have money in the form of store credits on the account, which I am now completely unable to access or use. This feels like an unfair punishment and a complete disregard for a loyal customer.I am asking the ******************** to help resolve this issue by urging Temu to reinstate my account so I can continue using the service.Thank you for your time and support.

  Business Response

  Date: 04/10/2025

  Hello *****,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  Your Temu account has been suspended due to the following reasons:

  1. You may have previously disputed or are currently disputing Temu charges with your financial institution
  2. You have requested refunds for a significant number of your orders and the rate at which such problems have occurred on your account is too high.

  If you think either there is a misunderstanding in this process such as the dispute about Temu charges between you and your financial institution has been settled or the amount of refund requests for your orders is reasonable, you can click on the 'Learn more' link in the account suspension notification on your profile page and follow the instructions to initiate an appeal. Please be aware that submitting an appeal does not guarantee that youll regain access to your account.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *****

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a birdcage. They used ****** delivery to deliver it. It was delivered to the wrong house, I never got the birdcage. They are refusing a refund. I have proof that it was delivered to the wrong place.

  Business Response

  Date: 04/10/2025

  Hello *******,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *****

• Initial Complaint

  Date:04/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is practicing ************* tactics .prices shown are different when check out gifts are less to nothing and useable most of the times items shown are much larger or different when received

  Business Response

  Date: 04/13/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience caused by the price issue and product issue. According to our latest internal information, our customer service team reached out to you via email on Apr 11 to provide assistance and has been following up on this issue. Please check your inbox for more details and respond correspondingly if you have any further requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 04/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased goods from the company twice. Both times they mailed my package to the wrong address. I looked at my receipt and it shows the correct address. When you see the package address it is not mine.All I want is for the company to compensate me for items I currently have drying in my cart for exchange of the hassle. I have to now pay for credit monitoring and cancel my credit card. I want them to be held accountable. They are denying any wrongdoing and wont help me.

  Business Response

  Date: 04/10/2025

  Hello *******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  We have checked the order details you provided and can confirm that your orders have been fully refunded. We suggest double-checking the shipping address when placing future orders to help avoid any delivery issues. Our customer service department will offer you an explanation and a compensation plan on April 10. Please keep an eye on your inbox for further updates.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******