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Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Temu.com

      31 Saint James Ave Ste 355 Boston, MA 02116-4101

    • Temu.com

      101 Arch St Boston, MA 02110-1130

    Customer Complaints Summary

    • 4,278 total complaints in the last 3 years.
    • 2,143 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been waiting for my parcels and haven't received them nor have I received my 5.00 back as guaranteed

      Business Response

      Date: 01/12/2025

      Hello ****,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback, and we apologize for any inconvenience this may have caused. To assist with the further investigation of your case, our customer service department emailed you on Jan 12. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.

      If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!

      Best wishes,
      *******

    • Initial Complaint

      Date:01/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Drift slide e-bike from temu.com it arrived very quick, the problem was when I finally got around to unboxing it and putting it together, there was neither a battery nor a charger in the box for it. Have been fighting temu not only on webchat but also over the phone, and they refuse to send me the parts. The biggest issue is that my phone number they have on file was shut off when ********* was shut down for embezzling from the federal goverment lifeline phone program 100's of millions of dollars and I lost my phone number. Temu.com refuses to deal with me without texting a verfication link to that number for me to click on to verify it's me, but that number is shut off. And all the key players on the embezzling people from qlink are now in prison and the service no longer exists. I'm stuck with a worthless ebike that I can't use without the charger and battery

      Business Response

      Date: 01/12/2025

      Hello ****,

      I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that the merchant will soon arrange the reshipment of the missing battery and charger. Please be patient and wait for the package to be delivered.

      Our customer service department has also emailed you and offered you an explanation through an email ticket on Jan 9 . Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      ******

    • Initial Complaint

      Date:01/04/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 14th I placed an order for many customized image items with Temu. Order #PO-211-16973499740711631 On January 2nd I received my order. I immediately noticed that many of the things I ordered did not print like it showed in the preview. I had uploaded images and cropped in on them. They looked perfect in the previews. However, all my items were printed with the full image. .. I contacted a *** via chat and said I was hoping to get items reshipped and send quickly. They suggested a prompt refund and I accepted. This was around 7:50pm on Dec 2nd, 2024. However, I went to reorder some of the items that night and they were more expensive. I contacted chat and after a long discussion they said I would have to return the refund first to see if they could send a reshipment of the items. I clicked the button the ***resentative provided. Only I after clicked it, did they further explain it would be sent to their expert team to see if they could reship and could take up to 24hrs. These were gifts already late for Christmas. The ticket was created and after 12hrs the "expert team" simply stated I had already received my refund. When I spoke to chat they said the same thing, and it was only after a tiresome chat they finally realized I had returned the refund. They said they would urge their "expert team" to review again and it could take another 24hrs. 12ish hours later, around 7am an "expert ***lied" saying the same thing the first had said, that I had already received my refund. I contacted chat and they want me to wait again. I don't know what's going on but there is something wrong with their refund system after the first refund. They seem disorganized, and confused. Perhaps bots or ai, or just a bad system. I chatted them again, and they said they couldn't refund due to ********* any rate I simply want a return of the refund. Orginally I was refunded *****, for some reason (maybe a coupon) ***** is what was returned to them, on December 2nd.

      Business Response

      Date: 01/11/2025

      Hello *******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $18.60 of your order has been refunded to your original payment channel and Temu credit balance. Furthermore, we have issued $18.67 credits to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. Our customer service department has also offered you an explanation through an app message on Janurary 7. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

    • Initial Complaint

      Date:01/04/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 28th, 2024, I ordered an electric razor from the seller, GERTZY GLOBAL, on the online marketplace Temu. The order was shipped via ***, with an estimated delivery date of December 16th, 2024.On the expected delivery day, I did not receive the package at my residence. Checking my mailbox revealed no delivery materials. When I reviewed the *** tracking information, the tracking photo showed the package delivered to a different address.Attempting to resolve this, I contacted *** ****************. They redirected me to ********************** ***************** who then directed me to the seller. The seller's response was hostile and ******* illustrate my claim, I provided a proof of delivery photo from a previous Temu order through *****. This photo clearly displayed my door. I highlighted the differences between the two photos.Despite my evidence, Temu **************** denied my request for a refund, claiming the package was delivered to the correct address as per their "confirmation."Frustrated by the lack of cooperation, I escalated the issue to Temu ***************** whose response mirrored the seller's, affirming delivery to the intended address.This is the first such issue in my many Temu orders, all previously delivered successfully. This situation has been highly frustrating, thus I am compelled to escalate this complaint to the Better Business Bureau (BBB).Attached are photos of my door, which features a large package, screen door, and brown doormat, and the *** proof of delivery photo for the missing order, which shows a different door, lacking a screen door, and with a black doormat.I am prepared to seek legal counsel and pursue legal action if necessary, as I believe this situation constitutes a fraudulent scheme and potential cash grab.Thank you for your attention to this matter.

      Business Response

      Date: 01/12/2025

      Hello ******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the order you mentioned has been refunded to your original payment channel on Jan 6. Once the refund has been successfully processed, please note that it may take 5-14 business days (up to 30 days) for the refund to appear in your original payment method. 

      Our customer service department has also emailed you and offered you an explanation through an email ticket on Jan 6. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

      Customer Answer

      Date: 01/14/2025

      Better Business Bureau:

      After reviewing the businesss response to my complaint #********, *** decided to accept it, assuming that my refund is on its way. Consequently, my complaint will be closed as resolved.

      However, I strongly urge the business to hold "GERTZY GLOBAL" accountable for their unprofessional behavior and their inability to provide a reasonable resolution to this case. Its baffling how they claim responsibility for the order only before its handed over to the carrier. Im placing the order with them, not **** Their blatant assertion that customer satisfaction isnt their top priority is unacceptable.

      Temu should also mandate that customer service thoroughly examine the evidence presented in customer tickets. A simple comparison of the picture I provided of my door and the one *** provided of the door they delivered the package to clearly reveals significant differences between the two residences. This experience has been extremely unpleasant, and no customer should ever have to file a complaint with the Better Business Bureau for such straightforward cases.

      Regards,

      ****** ********

    • Initial Complaint

      Date:01/04/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from this company ! Several hundreds of dollars ! They charged me extra shipping to pick up orders from post office ! I provided copy of receipts and they still wont reimburse me like that said they would !

      Business Response

      Date: 01/11/2025

      Hello *****,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback, and we apologize for any inconvenience this may have caused. Your case is out of the norm. To assist with the further investigation of your case, our customer service department emailed you on Janurary 11 to request the specific order number, which begins with 'PO-', as well as the email address or telephone number associated with your Temu account. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.

      We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!

      Best wishes,
      *******

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was not delivered to the correct address. It was delivered to the building next door. I have enclosed photos to prove the is a delivery issue. They refused to refund or reship the order with a more reasonable carrier. The tracking order for ****** delivery was D10015960849722 . The order that were never refunded or sent to the proper address are PO-211-***************** and PO-211-*****************. I used my Affirm account to pay for these items so I will be responsible for paying back a debt for items I did not receive. At this point I would prefer a refund unless items can be sent via ****, *****, or *** because all these delivery services know how to find a building number and apartment correctly.

      Business Response

      Date: 01/12/2025

      Hello *****,

      I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the orders have been refunded to your original payment channel on Nov 5 and Nov 12. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. 

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *****

    • Initial Complaint

      Date:01/03/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Temu listed an incorrect delivery address..I live at ********************************************* Apt. 602; Temu listed my address as ********************************************* As a result I have never received my orders.. my order was separated into four parts. See,PO-211-15227560387114069

      Business Response

      Date: 01/10/2025

      Hello *****,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the order has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. 

      Our customer service department has also emailed you and offered you an explanation through an email ticket on Jan 7. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

    • Initial Complaint

      Date:01/03/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Date 12/2/2024 Temu insists that the package was delivered by ****** to my address on 12/19/2024 eventhough I have provided RING camera footage documenting that there was no delivery at the specified date and time.Even with proof of no delivery, Temu has refused my requests for reshipment and refund.

      Business Response

      Date: 01/10/2025

      Hello ******,

      I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a refund for your order. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on Dec 19.

      Our customer service department has also offered you an explanation through an email ticket on Dec 23. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

      We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.

      Best wishes,
      *****

      Customer Answer

      Date: 01/10/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      Whatever your "investigation" was, it did not include GPS tracking or photographic proof. I know this for a fact because I have security camera footage that proves without a doubt that there was NO DELIVERY at my address of ***********************************************************************************************. Maybe it was delivered to another town but it was definitely NOT delivered to me!

      I provided the security camera footage of my driveway and doorstep on the day and time in question. The physical evidence of non delivery should be enough to resolve this issue. 

      Please send me your "investigation" so I can see for myself how it is you have concluded that a delivery was made to my house without my security camera detecting any movement and without any packages ever being left on my doorstep.

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

      Business Response

      Date: 01/20/2025

      Hello ******,

      I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback. We understand your concerns about the missing package and we are sorry for the inconvenience this may have caused. To further investigate this matter, our dedicated customer support team has reached out to you on Jan 19 through email. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

      Please be assured that we are taking your concerns very seriously and are committed to finding a satisfactory resolution. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

      Best wishes,
      *****

      Customer Answer

      Date: 01/21/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      The representative that contacted me by email is requesting surveillance for the time of delivery. The camera does not have continuous recording. It only records when there is movement. Since there was no movement at the time of delivery, there is no recording. I have already sent all that the camera captured. That is in fact how I know 100% that there was no such delivery. I filed for an investigation with carrier but they never responded. I have now filed a police report for the misdelivery as well.

      WHY won't Temu demand to see the delivery driver's GPS coordinates at the time of delivery? That would immediately prove that the package was delivered to the wrong location.

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

    • Initial Complaint

      Date:01/03/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Jewlery from Temu and it is stamped 925 and it does not pass simple silver acid tests and there is copper underneath the Jewlery

      Business Response

      Date: 01/13/2025

      Hello *******,

      I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

      To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

      Best wishes,
      ******

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on Temu for $25.00 and returned the items. I used Klarna for the transaction. Initially, I was approved for a refund, but later I received a notification stating it was denied. Temu informed me they didnt receive the boots and instead got some personal items, likely due to a *** mix-up. I requested my items back but keep getting auto replies to my questions about their return. If they're not going to refund me, I at least want my items returned to resolve the mix-up.

      Business Response

      Date: 01/10/2025

      Hello ***,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback, and we are sorry for the inconvenience this may have caused. We have checked your details and confirm that the order is not linked to the account associated with your email address. To assist you with the refund of the order, we kindly request that you use the account associated with the order to contact us, as this will help us better assist you in resolving the issue. Our customer service department has also contacted you on January 10th. Please check your Temu account associated with the email address you provided for more details.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

      Customer Answer

      Date: 01/12/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      This email address is linked to my Temu account. Hence the emails below from Temu to my email account. This is the only email address listed for them and the only account I have with them.  See attachment below: 

      Business Response

      Date: 01/18/2025

      Hello ***,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and are sorry to inform you that we cannot support your return/refund request as it has exceeded 90 days after your order was submitted. Please understand that Temu's return and refund policy has a return window of 90 days after the day of purchase. For detailed return instructions, please visit ****************************************************************. Our customer service department has offered you an explanation on Jan 18. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

      Customer Answer

      Date: 02/02/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I recently received an email notification indicating that my case is being closed due to a lack of response. However, I have continually responded, but my replies have not been acknowledged. I utilized the email address associated with my Temu account to communicate, and I have provided proof that this email is linked to my account. Despite this, Temu has stated that they cannot locate my account. I have submitted evidence demonstrating that I do indeed have an account associated with this email address. I am uncertain about what additional information or documentation I can provide for my emails to receive the acknowledgment they require.

      ***** Phillips  

      Business Response

      Date: 02/11/2025

      Hello ***,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      We sincerely apologize for the inconvenience regarding your concern. We understand that you returned the item and we conducted a thorough investigation regarding your returned items. As per the result, our warehouse hasn't received the item you requested for the refund. We highly suggest contacting your carrier for further details and assistance regarding this matter. We regret to inform you that we are unable to support your request for a refund in this case.

      To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

      Best wishes,
      *******

    Temu.com is NOT a BBB Accredited Business.

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