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Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Temu.com

      31 Saint James Ave Ste 355 Boston, MA 02116-4101

    • Temu.com

      101 Arch St Boston, MA 02110-1130

    Customer Complaints Summary

    • 4,278 total complaints in the last 3 years.
    • 2,139 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TEMU SELL ME A BAD QUALITY ITEM. THE REFUND IS NOT APPLICABLE TO ME. I CONTACT CUSTOMER SERVICE OF ****************** TO HAVE SUPPORT BUT THEY ARE ALWAYS TRANSFER ME AND ASKING SAME QUESTION OVER AND OVER AGAIN

      Business Response

      Date: 12/16/2024

      Hello *****,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback, and we apologize for any inconvenience this may have caused. To assist with the further investigation of your case, our customer service department emailed you on Dec 16. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.

      If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!

      Best wishes,
      *******

    • Initial Complaint

      Date:12/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 things from temu and put in my correct address but the package was delivered to an address not even close to mine. The picture they took of the package on the porch isnt mine and i dont know where it is. I would like the package to be sent to the address i put or a refund please and thank you!

      Business Response

      Date: 12/13/2024

      Hello *****,

      I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback. We apologize for any inconvenience this may have caused. We have investigated your issues with the relevant department and our team has confirmed that we have arranged a reshipment of part of your order. Please be patient and wait for the package to be delivered.

      In addition, due to out-of-stock of some items in your order, they have been refunded to your original payment channel on Dec 10. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. 

      Our customer service department has also offered you an explanation through online chat on Dec 10. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      ******

    • Initial Complaint

      Date:12/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened an account with ******************** and made a purchase. While I was browsing a pop-up appeared saying I was awarded a new user gift and then doubled it to 2 gifts. Then it had me pick 2 gifts from a certain page and I picked a diamond art kit and a pair of night vision glasses. Then I tried to checkout with these items and it said I had to make a $40 minimum purchase! I contacted customer service who said a lot of nothing but basically wouldn't help me. So I am filing a complaint. All of their "promotions" are a scam! I just want my two free gifts!

      Business Response

      Date: 12/13/2024

      Hello Rachael,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback. We regret to hear that your recent experience with our promotional activities on the Temu did not meet your expectations. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

      Customer Answer

      Date: 12/14/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] I do not accept this response because you are not rectifying the situation! You just keep saying the same thing! Because people have ordered stuff to get the prize is not what was offered ! I want my free gifts!

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Rachael

       

       

      Business Response

      Date: 12/25/2024

      Hello Rachael,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. As per the rules, you have to fulfill the requisite ordering task stipulated on the campaign page, in order to receive the free items. Unfortunately, we cannot make exceptions to the rules for any individual participant. Please rest assured that the activity is real and valid. A considerable number of individuals have already received their rewards and we sincerely hope that you will be among those who benefit from this event.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please send us more proof by messaging us through Temu.com or Temu app live chat.

      Best wishes,
      *******

      Customer Answer

      Date: 12/31/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
      Because they are deceptive about everything! It clearly says download to get $100 credit but then have to get points and some other crap! I did what it said by downloading app and didn't get any credit!
      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Rachael

       

       

      Business Response

      Date: 01/16/2025

      Hello Rachael,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback. We understand your frustration with the current situation. Please rest assured that activity is real and valid and numerous users have already successfully completed the tasks and received rewards through their own efforts. To ensure you can also receive your rewards, please make sure to fulfill the requisite ordering task stipulated on the campaign page. We apologize that we cannot make exceptions to the established rules, but we encourage you to continue participating in the event.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please send us more proof by messaging us through Temu.com or Temu app live chat.

      Best wishes,
      *******

      Customer Answer

      Date: 01/16/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. This says absolutely nothing about having to buy anything! A gift isn't something with conditions! Another place it says I just need to download the app so I did and then it tells me I have to buy stuff! A credit or a gift doesn't come with strings attached! **************** means nothing to you so save it!

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Rachael

       

       

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Messages received from Temu, have you select certain items that you may want to win, it gives the illusion that you have won certain items in this case I believe it was 5, it then gives you the illusion that you have won 4 out of 5 items and that already won 4 do you wish to try for five, it then tells you in order to to win the 5th you must invite your trusted associates, of course you choose items you would like and since you believe that you have already won them, you invite many friends and associates, I had at least one. I then after inviting over again many times, that to try and win the last they show you that you are within a dime of winning but later the attempt to bill your card for the items they had you choose as being free, either based upon your purchases and games and invites to your friends. But that dime you work for by invites and playing their game doesn't come, I used a game and used a portion they said was watering and watered around 900 times, in fact I was #1 another behind me watered 200+, the thing is you never seem to reach it, in the meantime your account has these selected gifts in it and they bill your card. We of course are destroying that card getting a new one, but this is bait and switch, telling you select gifts, then stating that you have won 4 out of 5 and you keep trying for 5,while they bill your selections. I tried talking to customer service and heard just prescripted answers, I asked for a resolution and repair to anyone accepting my invitations, they simply answered with prescripted rhetoric, I took pictures of our conversation if you want plus a more recent example of their messages inviting you to select gifts.

      Business Response

      Date: 12/13/2024

      Hello ******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. The rules of our activities are stated on the activity details page. Unfortunately, we cannot make exceptions to the rules for any individual participant. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience. Our customer service department has also offered you an explanation through online chat on Dec 5. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

      To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

      Best wishes,
      *******

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently had an opportunity to make some money doing reviews for temu and was directed through a trainer. I asked about the wages and they were shared openly. I asked to make sure I would not have to invest anything in the training and was told that work is for making money. Once sent to the trainer and going through training they requested that I buy some *** or ETH to complete the amount needed to continue. With the promise of making much more money I did that. Then halfway through the next section I was asked to deposit even more money. I knew this was a scam at this point and asked for my funds back to which I was denied

      Business Response

      Date: 12/13/2024

      Hello *******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on your description and the following investigation that we conducted, we have verified that the issue you reported is indeed not an official activity. We recommend that you cease any further transactions. If necessary, promptly contact the bank to resolve the issue, and report the incident to the police in your area. To ensure your safety and protect your financial information, we strongly recommend that you access Temu through our official website: **********************************.

      At the same time, we also strongly recommend that please contact us to confirm and verify when you receive suspicious emails, messages, and private messages claiming to be Temu staff.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

      Best wishes,
      *******

      Customer Answer

      Date: 12/13/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* ****

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since July 2024, I have been receiving multiple packages daily from Temu. I have never ordered any items from Temu, nor did I ever set up an account, however, these packages list my name and address as the sender (in the return address section) and include different random addresses in the recipient area of the packages. The packages arrive in my mailbox with a huge label that says return to sender, either due to insufficient postage or to inaccurate address. Six months later, I am still receiving between 3-10 packages a day. The items in the packages range from drones to nail polish to random tubing. Now, people have been contacting me at work through the internet to complain that I am sending them the wrong items. I have never been affiliated with Temu, and I never authorized anyone to use my name and address. I reach out to Temu daily to complain and I get absolutely nowhere. Is there anything that the BBB can do to help me end this fraud? Thanks,****** ******

      Business Response

      Date: 12/13/2024

      Hello ******,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the information that you provided, we regret to inform you that there are no orders under the account associated with your email address in our system. To enable us to investigate your case further, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.

      To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

      Best wishes,
      *******

    • Initial Complaint

      Date:12/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order from Temu on November 13. I only received 2 items and missing 26 other items from my order. A delivery service called SpeedX (who I will also be filing a complaint against) attempted delivery during the thanksgiving holiday. One attempt being made to my business 1 minute before Thanksgiving day on Nov 27th at 11:59pm and the other on Nov. 29th at 6:39am. This is a business with normal business hours and holiday hours. I have made numerous attempts to contact both Temu and SpeedX. Temu sends the same exact response (obviously automated) and ****** has only responded once saying they would redeliver within 72 hours and within my business hours and they have not. The product needs to be delivered or items refunded immediately. I WILL NOT ACCEPT A STORE CREDIT AS I WILL NEVER USE THIS BUSINESS AGAIN. I am happy to provide copies of all of my emails I have sent with these two companies trying to resolve.

      Business Response

      Date: 12/13/2024

      Hello *****,

      I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that your package are currently in transit.

      You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************).

      If you have any other requests about this matter, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.

      Best wishes,
      ******

    • Initial Complaint

      Date:12/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought fake canvases of Yoda and Stitch on a website and it took a toll on me both physically and mentally. The merchandise seriously denigrates the image of Yoda and Stitch in my mind. The counterfeit nature of the product has negatively impacted my mental health

      Business Response

      Date: 12/13/2024

      Hello Kingfa,

      I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback, and we apologize for any inconvenience this may have caused. To assist with the further investigation of your case, our customer service department emailed you on Dec 13. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.

      If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!

      Best wishes,
      *******

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 28th 2024 I made a purchase on Temu. The purchase was declined then immediately approved right after I got a call from my bank asking to verify if it was me purchasing I verified it was me then checked my account to see what happened. I saw the amount for the purchase was taken from my buisness account by pay pal instead of my checking and and the order was completed and processed. On Nov 1 I noticed papal again withdrew that same amount from my checking account it said pay pal retry. I immediately contacted my bank that investigated and gave me credit for the mistake. I also contacted ****** who apologized and informed me it was an automatic thing that happens whenever a transaction is declined but they could see that the money was taken from my buisness account and offered to reimburse me the funds I told them to give it to the bank because the bank already refunded me. They said ok. Later that day I tried purchasing something from Temu they blocked me from checking out when I called them they told me I needed proof that the dispute had been resolved I gave them the letter from the bank. They still proceed to block me and my husband that has absolutely nothing to do with this only because we live at the same addresses every time I call they say the matter is being escalated with no results. I have done nothing wrong and spent thousands on Temu and do not deserve to be treated this way. Can you please help me with this matter?

      Business Response

      Date: 12/13/2024

      Hello ******,

      I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience. We have reviewed your order details and found that you have initiated a dispute on the order, which has now been successfully processed. As a result, you are currently unable to place orders on Temu due to risk control measures that we have undertaken. To ensure the security of your account, we are temporarily unable to complete your payment transaction. Please try again later. Thank you for your understanding and cooperation. Our customer service department has also emailed you and offered you an explanation through an email ticket on Dec 8. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. We appreciate your understanding in this matter. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

      Best wishes,
      ******

    • Initial Complaint

      Date:12/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bike from Temu around 12 noon on 11/19 because I was trying to claim the 100 credits that were advertised to me while I was on the site and I needed a bike for my son that was falsely advertised as being bigger than what it was once I ordered I was then told I had to order more to get the 100 dollar credit mind you I was at work so this was around 4pm when I checked my account once I seen this was a hoax I immediately canceled I did a live chat with their customer support team (I still have the messages ) who informed me the charge would fall off In one to two business days well that next day I woke up about 6am to an email that was sent at 5 am saying my order had been shipped after I already had cancelled the order so correct me if Im wrong thats fraud I immediately started another live chat where we went back and forth for hours and they told me there was nothing they could do I had to wait for the product in order to return it and either a get my refund to my original payment or Temu credits finally I said ok well In the mist of this for some reason once they took the money for this order cash app shut down my whole account Ive never had an issue with my cash app card so I advised Temu of this and was told I could get it in Temu credits well when the order arrived and I went to do a refund thr only option I had was back to my original payment Ive talked to several supervisors and get told the matter has went to the escalation team and Ill get a call within 24/48 hrs which I never do I have to keep calling back they tell me I should have received emails from the escalation team which I havent got that either and one day its we are sorry unfortunately we can only send it to yr original payment even though they know I dont have access to it or we are sorry we are gonna escalate this to our accounts specialist someone will call you I have all the messages several recorded calls with them that I personally recorded its like Im tired and this is w

      Business Response

      Date: 12/13/2024

      Hello ********,

      I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Thank you for your feedback and we are sorry for the inconvenience that this may have caused. If you are not satisfied with the bike in your order, you may apply for a refund within 90 days of purchase. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

      Our customer service department has also offered you an explanation through online chat on Dec 5. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

      Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

      Best wishes,
      ******

    Temu.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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