ComplaintsforPremier Property Solutions, LLC

• Initial Complaint

  02/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Premier manages our condominium complex, The President ******* Condominiums at the address I provided. Apparently, the person who was assigned to our account left the company. We were never informed until multiple emails when unanswered. We eventually learned that The President of the company, *****************************, took over our account. I emailed ******* on January 4th informing him of roof damage over our unit that lead to water infiltration and damage. Since then, 51 days ago, nothing has been done. I have emailed ******* several times. I have emailed a person in accounting (out of desperation) who said she'd forward it along. A fellow board member managed to get hold of somebody who said they would submit a ticket, but that lead to nothing as well. I and my fellow neighbor find that the phone does not get answered when calling Premier 99% of the time. Personally, I have never experienced somebody answering the phone and, as described, emails go mostly unanswered and so far, always unacted on. I find this appalling and, as mentioned at the beginning of this message, we continue to have a roof with missing/damaged shingles and a stain on our ceiling. We never know if the next snow or rain will result in ever more damage. I am just appalled and speechless at this total lack of response and action by none other than the owner of the company.

  Customer response

  03/07/2024

  I have not heard from the business in response to my complaint.

  

  Business response

  03/26/2024

  ******, Thank you for your patience, We are working with the vendor to return to the property and further investigate the cause of the leak into the building , but work is weather dependent. we anticipate being able to resolve the issue and have vendor out to the property in 30 days. additionally, we do have dedicated manager being assigned to the property.  I will email you directly regarding the issue as well.

   

  Thank you

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I became a subscriber when I purchased a new house in Aug 2022. Since then, Premier has nearly monthly processing issues and they charge me a fee each time. When I contacted my bank, they said the issue likely lies with the vendor but Premier has failed to resolve it. For the last few months, they have charged me additional fees for failed transactions and supposedly "insufficient funds" fees, despite my account provably having an excess of the amount in it (I verified this) and my bank says it is probably user error on their end. Then, when I go to pay online and I'm charged an additional $37 "convenience fee" for the privilege of using a web form. Throughout this entire process, the secretary running these transactions repeatedly told me she would cancel the fees since I paid online, and repeatedly told me for over 6 months that she would provide a copy of the contract with my condo Trust. She failed to do either of these things despite very clearly promising to help. After over 6 mo, I finally got a copy of my contract from a different person.Because there is no way online to check your balance, and I assumed she was being honest, I went on paying my bills. This week, I was notified of past due amounts and paid them immediately as I was notified, but shocked to see $100 in fees for their returned transaction requests, which **** had promised to void. I need a resolution for these. I continue to pay my bills promptly but I am massively inconvenienced by their inability to properly manage this account, run transactions correctly, and stand by their word. This is clearly a fee mining scheme, where they incorrectly run transactions, charge you a $50 fee when they don't go through, and charge you another $37 fee to resolve it. In my case, because they cannot run the transactions and refuse to offer solutions, There is no way for me to avoid paying the fees! Now that I have paid all due amounts, I simply want these fees cancelled and proof in A zero-sum invoice.

  

  Business response

  03/28/2023

  I believe this is the wrong company. We do not manage properties/apartments in ******, **. 

   

  Please remove/correct.

   

  Thank you. 

  Customer response

  03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  ********************************

  ******, ** 02114

  
  

  

  Business response

  04/21/2023

  Hello,

  
  We understand that owner does not feel that we are doing right but we are doing our duty by collecting funds on behalf of the *** association he is now part off. We also understand that he does not want to pay the bank return fees for having insufficient funds for 3 months on a row, but we have to collect funds as this is our duty. When a bank transaction is returned as nonpayment, the association is charged a fee, and this fee is back billed to any unit that caused this expense to the association. Any return payments for any unit are not cover by the *** monthly dues. We are including here his complete unit statement from when started his first monthly automatic payment from September 2022 to April 2023. As you can see there were no issues last year, we have not changed our method of running payments. These payments are done automatically between banks and no transactions are done manually or individually by units. The method of processing payments has not changed, and we are still using the same bank with no one else having issues this process is done for all the 3k+ units we help managed. 

  Again please find attached the bank returned reports showing what we received from the association's bank showing no funds on account, unit statement showing no late fees and the ******* $50 bank fee waived and email attached is the email conversations; where *****************************, (not a secretary and who has been part of our company for 9 years) has communicated that no bank fee would be charged for the first offence in ******* upon first communication with owner (a total of $50)and  as you can see this fee of $50 was reversed and no late fee was applied for ******* as well as no late fees were applied for February and March either as agreement with owner every time he would call or email. (Late fees are $25 per month - per association condo docs and its stated in the monthly invoices - that is a total of $75 for 3 months that was waived) Per condo docs if payments are not received by the 15th of the month a $25 charge is to be applied to the account. Our office did not charge any late fees even though the same issue occurred 3 months in a row,based on agreement made between ************************ and owner of unit, his bank reported "Insufficient Funds" again for February and March. A total of $125 in fees for this unit owner has already been waived. 

  Unit owner is welcome to send in a formal written notice to his property manager and have this be reviewed by the association's board of trustees and they can vote on behalf of the *** and determine if the money due to the association can be waived.

  Thank you 
  

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