Reviews

This profile includes reviews for RentGrow, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RentGrow, Inc.

  68 Harrison Avenue Ste 605 #74213 Boston, MA 02111

  
• 

  RentGrow, Inc.

  307 Waverley Oaks Rd Waltham, MA 02452-8449

  

Review Details

• Review fromBrandy C

  Date: 04/11/2025

  1 star

  Brandy C

  Date: 04/11/2025

  If I could leave o stars I would. I've oened my home for 30 yrs i wanted to downsize as my children have moved etc. I have no criminal record, meet.the income requirements and my credit while not great was within their " brackets" but I still used a guarantor to be safe who has near perfect credit, Has paid off their home 15 yrs early and a brand new car early and also no criminal record Had to pay company the $50 fee for back ground check on them too. Why? They weren't going to be living there, credit check Sure, background check that I have to pay for No!The top of their application also said rejected yet all the way down said applicant meets requirerments?Oddly enough while we were in the office. Two previously unavailable units suddenly became available! So is anyone able to get in here? Seems like a great way for a company to make money.Lastly the apartment manager had said it would take 1-5 business days to hear back. I didn't complete and submit app until well after midnight but my rejection came just 4 hours later? Right!_
  

  RentGrow, Inc.

  Date: 04/18/2025

  Thank you for the opportunity to respond to this review. We understand RentGrows Consumer Relations team contacted you directly to discuss your concerns and explain that the property, not RentGrow, sets the requirements used to evaluate rental applicants. RentGrow itself does not rent properties and does not make any rental decisions. If you have questions about any fees you paid to the property where you applied, please contact the property directly. Any applicant who believes their tenant screening information was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday,for helpful and important information, including how to quickly initiate a dispute. 

• Review fromTyrone L

  Date: 04/02/2025

  1 star

  Tyrone L

  Date: 04/02/2025

  Rentgrow is a horrible program it denies a person for credit history and the information is not up to date at all most other reviews and reasons are for no good reason as well. I applied to ******** to live and was denied because of negative times that have been paid and removed as well as showing a credit score from over 90 days ago. I contacted an agent at the property I applied to and she states there is nothing they can do. I say there has to be an error because I have reached out to experian and checked several of my own credit monitoring systems. She stated "IT" said you were denied for such reasons so there is nothing I can do but you can apply with someone with stronger credit she says there is nothing THEY can do im starting to believe there is something else underlining their decision making. She was very rude about it as if Itbwas an issue that I was reaching out with concerns and pointing out that human errors are possible her only response was get a co-signer with stronger credit instated Im not going to reapply when my credit is up to par the system let screening was done incorrectly she then ended the call when putting in applications for rentals please inquire if they use this program so you dont waste money or time on applications. I have less than 3 weeks to move and calling consumers is only making this process longer for me.if I could put zero stars I would
  

  RentGrow, Inc.

  Date: 04/04/2025

  Thank you for the opportunity to respond to your concerns. We understand you have been in touch with RentGrows Consumer Relations team but that your dispute could not be processed because it was missing important information. Additional information about the dispute process, including what information is needed for a valid dispute, is also available anytime at ****************************** along with other helpful and important information. Please bear in mind that RentGrow reports consumer information, such as credit history information, from one or more of the three nationwide credit bureaus and that RentGrow itself does not manage or rent any property, set applicant eligibility requirements,or make rental decisions. If you have any other questions about your RentGrow screening report, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, and you can always visit ****************************** anytime for other helpful and important information.

• Review fromStacie C

  Date: 04/01/2025

  1 star

  Stacie C

  Date: 04/01/2025

  I applied for an apartment in ******* recently. RentGrow ultimately caused my application to be denied despite my ability to produce accurate & correct information in the form of ******************** to contradict the inaccurate information RentGrow provided the leasing office of the apartment. I have debt noted on my credit report, however, I have been enrolled in a debt relief program for over 3 ********* provided receipts confirming over $12k in payments to my debt relief program, which led to settlement ************** reduction. The screener report cited severe level of collection items & severe level of late credit payments as denial reasons, which are common notations on credit reports when people use debt relief companies to settle their debts. The report inaccurately stated my employment history, claiming only 7 months of employment history, despite having worked in the education industry for over 14 years, with no lapses or breaks between jobs. My rental history is VERY positive, & Ive consistently paid utilities for MANY years as well. My primary income was listed incorrectly and lower than my actual gross pay, leading to another denial reason: Insufficient income to support rent. I confirmed with the apartment complex that gross income is used for the primary income application requirements. RentGrows inaccurate & falsely acquired reporting data shows clear discriminatory & selective approval practices which prevent good people from renting homes. Im concerned about the potential consequences of their bogus reporting, their so-called system, and the data they share. It causes homelessness for many individuals. I was told to submit a dispute with them. I did and am waiting for a response. Instead of preventing homelessness & housing instability, companies like RentGrow are the problem & actually contribute to housing *************************** Their practices should be investigated thoroughly.
  

  RentGrow, Inc.

  Date: 04/07/2025

  Thank you for reaching out to share your concerns. We understand that RentGrow has received your credit dispute but that the credit dispute you submitted was determined to be invalid because the information was accurate on the date you were screened by RentGrow. Further, any employment information is not disputable with RentGrow and we recommend contacting the property directly. Please note that the information RentGrow receives about rental applicants comes from third party consumer reporting agencies, including one or more of the three major credit bureaus, and other sources of public records information. RentGrow does not rent properties, does not establish the criteria used to evaluate applicants, and does not make rental decisions. All rental qualification criteria are established solely by the property where you applied, and all rental decisions are made by the property. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday or visit ****************************** anytime for other helpful and important information.

• Review fromKennetha S

  Date: 03/26/2025

  1 star

  Kennetha S

  Date: 03/26/2025

  Rentgrow is a program I believe denies a person for no good reason. I applied for a place to live and was denied because of something in my civil history so i go take a look and only found one late rent payment from 7 years ago. i contact the person I was in contact with about the place and she states there is nothing they can do. I say i have a 14 year rental history with the same place 14 year steady employment and good credit and im being denied because of what she said "IT" said which was civil history. she says there is nothing THEY can do im starting to believe there is something else underlining their decision making. when putting in applications for rentals please inquire if they use this program so you dont waste money on applications.
  

  RentGrow, Inc.

  Date: 03/28/2025

  Thank you for reaching out to share your concerns. We understand that our Customer Relations team has contacted you via email and left a voicemail with detailed information on how to request a copy of your report and how to submit a dispute. Please note, RentGrow does not rent properties, does not establish the criteria used to evaluate applicants, and does not make rental decisions. All rental qualification criteria are established solely by the property where you applied. Lastly, please note that RentGrow does not charge any application, screening, record retrieval fees, or any other fees to applicants. If you have questions about any fees you paid to the property where you applied, please contact the property directly. Any applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, for helpful and important information. 

• Review fromBrittney M

  Date: 01/25/2025

  1 star

  Brittney M

  Date: 01/25/2025

  I was approved (with conditions) for an apartment on the 20th, then denied on the 25th for those same conditions. Ive been trying to find answered because I have never heard of being approved then denied for the same reason.
  

  RentGrow, Inc.

  Date: 01/27/2025

  Thank you for the opportunity to respond to this review. We understand that you applied in a group application and that your application was accepted by the property. If you have any questions about your tenant screening information, please contact our Consumer Relations Team at the number below. Please note, that RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants.RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. Any applicants who believe information in their tenant screening information was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, for helpful and important information, including how to quickly initiate a dispute. 

• Review fromJe P

  Date: 01/17/2025

  1 star

  Je P

  Date: 01/17/2025

  Lied To Encourage Application Process Then Manipulated System To Make It Appear As If Denial Was Legitimate, Stole Money After Promising No Fees To Be Accessed For Process.
  

  RentGrow, Inc.

  Date: 02/04/2025

  Thank you for reaching out to share your concerns. We understand that our Customer Relations team has contacted you via email with detailed information on how to request a copy of your report and how to submit a dispute. Please note, RentGrow does not rent properties, does not establish the criteria used to evaluate applicants, and does not make rental decisions. All rental qualification criteria are established solely by the property where you applied. Lastly, please note that RentGrow does not charge any application, screening, record retrieval fees, or any other fees to applicants. If you have questions about any fees you paid to the property where you applied, please contact the property directly. Any applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, for helpful and important information.

• Review fromTabitha F

  Date: 01/10/2025

  1 star

  Tabitha F

  Date: 01/10/2025

  I have been denied for almost a year due to this place from multiple apartments,everytime I get an account removed and they screen it goes back on my report,they refuse to put my income in even though I provided 6plus months worth,and I don't owe these accounts anylonger,well over 7 years old and aren't evicts,and I can't find any company that isn't screening with them,my reports are not correct I disputed and still sent the same thing back
  

  RentGrow, Inc.

  Date: 01/23/2025

  We appreciate the opportunity to address your concerns and apologize for any difficulty you may have experienced. We understand that RentGrows Consumer Relations team tried to reach you directly and left a detailed voicemail confirming that your dispute was completed. Please understand, however, that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants come from third party consumer reporting agencies. Furthermore, RentGrow itself does not manage or rent any property, does not set applicant eligibility criteria, and does not make rental decisions. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, and you can always visit ****************************** anytime for other helpful and important information.

• Review fromDenise D

  Date: 12/30/2024

  1 star

  Denise D

  Date: 12/30/2024

  Fraudulent falsely sharing information. I hope everyone effected by this fraudulent scam of a company is compensated.
  

  RentGrow, Inc.

  Date: 12/31/2024

  Thank you for the opportunity to respond to this review. We understand that RentGrows Consumer Relations team tried to reach you and left a detailed voicemail on how to submit a dispute. Please note, that RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. Any applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time,Monday through Friday, for helpful and important information, including how to quickly initiate a dispute.   

• Review fromKAREN M

  Date: 12/30/2024

  1 star

  KAREN M

  Date: 12/30/2024

  CANNOT REACH ANYONE. On hold forever. I filed a dispute and haven't heard anything. Incorrect and false information reported and for the first time in my life, causing me to be declined. I don't understand why they have an A RATING WITH BBB when there are so many complaints. This is giving me high anxiety and can't believe they get away with this. No one to reach. **** *****, **********, **
  

  RentGrow, Inc.

  Date: 01/06/2025

  Thank you for reaching out to share your concerns. We understand that RentGrow has received your credit dispute, and our Consumer Relations team is working as quickly as possible to process your dispute. The Consumer Relations team will contact you with additional information as soon as your dispute is resolved. Although RentGrow cannot control how quickly ******** completes its investigation, we will help make sure ******** does their job within the time limits required by law. Please note, that RentGrow obtains consumer information, such as credit history information, from one or more of the three nationwide credit bureaus (Experian, **********, or Equifax). Please further note, RentGrow does not rent properties, does not establish the criteria used to evaluate applicants, and does not make rental decisions. All rental qualification criteria are established solely by the property where you applied. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday or visit ****************************** anytime for other helpful and important information. 

• Review fromAntwun S

  Date: 11/25/2024

  1 star

  Antwun S

  Date: 11/25/2024

  Company is full of s*** Ive applied for two apartments and denied me for charge offs that are actually paid.
  

  RentGrow, Inc.

  Date: 11/27/2024

  Thank you for the opportunity to respond to this review. Consumer Relations was unable to reach you and left a detailed voicemail on how to submit a dispute. Please note, that RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. Any applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, for helpful and important information, including how to quickly initiate a dispute.