Reviews

This profile includes reviews for Hopper USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hopper USA, Inc.

  265 Franklin St Ste 1702 Boston, MA 02110-3144

• 

  Hopper USA, Inc.

  101 Arch St Fl 9 Boston, MA 02110-1131

• 

  Hopper

  18 W 18th St New York, NY 10011

Review Details

• Review fromLisa L

  Date: 05/04/2025

  1 star
  F***ing joke!!!!! they think its ok to do whatever they want with other people's time and money .... do not recommend them for s**t !!!

• Review fromAshish M

  Date: 04/26/2025

  1 star

  Ashish M

  Date: 04/26/2025

  The company uses tactics to make you believe you are receiving a value through booking their site. However, they do not disclose the policies of additional charges from the airlines in a place where a consumer can make an informed decision. In my situation, I booked a trip that had ***************** and *****************. They did not disclose the additional carry-on charges from Frontier. Although, Frontier may be in the right because of their standing policy, this does not excuse Hopper from not disclosing this information upfront. I will not be using Hopper any longer and I will definitely not fly with ***************** a nickel and dime company.
  

  Hopper USA, Inc.

  Date: 04/28/2025

  Thank you for sharing your experience, and we're truly sorry to hear about your dissatisfaction with using our app. Upon reviewing your booking, we see that you selected flights with two different carriers and chose ***************** for your return trip. ******** offers some of the most competitive rates; however, their fares are typically very restrictive and often do not include baggage or seat selection. At most possible, Hopper made every effort to clearly display such important information during the booking process and as for these airlines, a disclaimer is present letting our users know that baggage with ******** will be available at purchase directly on their website. We're sorry if this information somehow led to confusion.
  We appreciate you sharing your feedback, and this will definitely help us as were hard at work making constant improvements to the app.
  

• Review fromJoyce K

  Date: 04/08/2025

  1 star

  Joyce K

  Date: 04/08/2025

  Price freeze is a scam!!!Never had an issue with Hopper until I decided to use the "Price freeze" option for my flight to *********. I paid an extra $158 but didn't realize it doesn't go towards your flight. It's just an additional useless fee that they make you overpay. The terms and conditions are very misleading and many other people also has an issue with this. They should remove this option because it's really pointless.
  

  Hopper USA, Inc.

  Date: 04/10/2025

  Thank you for bringing this to our attention and we're sorry to hear that your experience with Hopper was less than satisfactory. We would like to investigate and resolve this. Please feel free to call us at *************** ****************) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
  

• Review fromH. C.

  Date: 04/03/2025

  1 star

  H. C.

  Date: 04/03/2025

  Do not book with this company!!!If they make a mistake with your accomodation booking like they did mine they will not help you!! They will hang up on you mid conversation Nd not call back!! They will leave you stranded in a foreign country to arrange your own refund of the originally wrong booking and to arrange your new accommodation by yourself and more than double the price!!! Then when you try to call them again after your holiday for compensation they will say there is no issue as the original refund has been processed. They will then say as your new booking was not with them they cant help you. Even when they are told you couldnt book with them again as they hung up on you they still refuse to take any responsibility of their mistakes. They will focus in on the fact the the original wrong booking was refunded so to them thats where their responsibility ends. It is an absolutely horrific company who does not care about their customers and leaving them stranded with no accomodation. This is a company that in Feb 2022 was valued at 5 billion dollars. This company is refusing to take responsibility and not wanting to help a customers with a reimbursement of roughly $700 AUD that they had to pay due to the companys mistake!! Apparently its just too much for them and they dont care about anyone else only making themselves and their ceos more money.
  

  Hopper USA, Inc.

  Date: 04/05/2025

  Thank you for bringing this matter to our attention. We're truly sorry to hear that your experience with Hopper did not meet your expectations. I have reviewed your case and confirmed that you have already been in contact with our support team and a refund was already processed on our system. We appreciate your feedback and will use it to improve our services and ensure a better experience for all our customers in the future.
  
  

  H. C.

  Date: 04/07/2025

  As expected. Only focusing on the original refund. Nothing about your employee hanging up on me and leaving me stranded without accommodation. Nothing about compensation for the new accommodation I had to pay for at OVER DOUBLE THE PRICE. An absolutely disgraceful company only worried about making themselves money. Avoid at all costs

  H. C.

  Date: 04/07/2025

  As expected. Only focusing on the original refund. Nothing about your employee hanging up on me and leaving me stranded without accommodation. Nothing about compensation for the new accommodation I had to pay for at OVER DOUBLE THE PRICE. An absolutely disgraceful company only worried about making themselves money. Avoid at all costs
  

  Hopper USA, Inc.

  Date: 04/12/2025

  Please accept our sincerest apologies for the recent inconvenience you experienced with Hopper. We understand your frustration and value your feedback as it helps us improve our services. We recognize that your time and satisfaction are important. As a token of our sincere apologies and as a one-time exception, we have credited a USD ****** voucher to your Hopper wallet. This voucher can be used towards your next booking with us. We hope this gesture will help restore your confidence in our commitment to resolving this issue and regaining your trust in our services.

• Review fromLlaneli G

  Date: 03/17/2025

  1 star

  Llaneli G

  Date: 03/17/2025

  Theres not enough characters on here that I can use to express the satisfaction and a professionalism that I dealt with this morning. I booked around 1am pst today. March 17, 2025. Made sure that this was refundable before I proceeded. It was refundable until March 18, 2025. I called aroun6 am pst to cancel. I was answered overseas . I understand there was a language barrier. It was pretty obvious, but tried to be clear and very direct. I wanted to cancel representative. Updated that I was passed a time frame that it was now 7am I stated to i my time my time zone the time zone the booked, the hotel was booked for. Theres nothing hecan do and he hung up. Second representative. Same overseas. Much meaner stated that I was past a timeframe he gave me a different time. It was six 630 a randomtime. Luckily, my call wasnt even at that time at the moment that I was calling. I was sc everything as we spoke, and I advised him that I was recording the call. I stated that I felt like this was a scam, and he was being fraudulent. He stated that it was the time of where they worked, and notwhere I booked it. I live in the *******. He said he called the hotel to cancel it, and they declined it. I asked to speak to a sup but before that he was arguing back-and-forth with me. Very unprofessional, and I just told him that I was recording the call bcuz. I was going to file a report with my credit card that he was a scammer.. third representative. After beinghung up about three times. Seems like he was able to refund it without any issues. I was very clear and conscious that I was recording I told him my time zone. I told him I wanted to file a complaint with the representative, and he agreed that he needed more coaching. Itis not my issue if they need more coaching or not. This was the 3rd representative. I spent three hours trying to cancel. They tried to lie to me and gaslight me, beware of possible scam!!!!! If I post this ok TikTok itll be viral of how funny it is
  

  Hopper USA, Inc.

  Date: 03/18/2025

  I sincerely apologize for the inconvenience and the experience you encountered. This is not the level of service Hopper strives to provide, and we truly regret any frustration this may have caused you. Please rest assured that we take your feedback seriously and will address this matter with the agents involved to ensure better service in the future.Upon reviewing your booking, I can confirm that the refund has been processed. Please note that it may take 3 to ********************************************* your account, depending on your banks processing time. If you have any further questions or concerns, please dont hesitate to reach out. We appreciate your patience and understanding.

  Llaneli G

  Date: 03/20/2025

  Yes because I threatened and recorded the call otherwise yall would have gotten away it it.. how many other ppl have gotten tricked ?
  

  Hopper USA, Inc.

  Date: 03/23/2025

  We're truly sorry to hear that your recent experience with Hopper did not meet your expectations. We value your feedback and appreciate you taking the time to share your concerns with us. Your feedback is essential in helping us identify areas where we can improve and ensure a better experience for all our customers. We take your concerns seriously and want to assure you that this has been documented. We are dedicated to continuously improving our services and providing the highest level of customer satisfaction.
  
  
  
  

• Review fromAvery B

  Date: 03/12/2025

  1 star

  Avery B

  Date: 03/12/2025

  This app scams people I was not able to take my flight they did not help me
  

  Hopper USA, Inc.

  Date: 03/14/2025

  Upon review, the customer has reached for a flight departing last March 12, 2025. The customer claims that he missed the flight because when he arrived at the airport he mentioned there was no ticket. The customer wanted to rebook but our agent is not able to provide so they have since spoken to the Supervisor. Upon checking, the customer was already refunded in full due to an airline issue. The customer insisted on a rebooking, but advised by the supervisor that would be for additional charge. The supervisor offered USD ***** Voucher and the customer accepted. 

• Review fromY. A.

  Date: 02/22/2025

  1 star

  Y. A.

  Date: 02/22/2025

  They scammed me from $283.42 for a rental vehicle. When I contested the charge they provided false information to the credit card bank which then declined my dispute. They stated that I was informed that they dont rent cars to local renters and non of that info was on the ordering page anywhere nor did they ask for flight information that they stated they require.
  

  Hopper USA, Inc.

  Date: 02/26/2025

  We would like to extend our apologies for the inconvenience and experience you have encountered with your booking. I understand that you want to get a full refund on this booking due to an issue you have encountered at the rental desk for local renters. I have reviewed the case, and upon checking the booking 3R39EW, it appears that this is a past date reservation. Based on the policy of the booking under Local Traveler Restriction that locations at ******* (***), ****** (***), ******* (***), and ******* (MCO) do not rent to local renters. All customers must have a valid return airline itinerary in order to rent. Routes locations at ******* (***), ****** (DEN), and ******* (***) and ******* (MCO) do not rent to local renters under any circumstance. I believe that this information is visible to the customer for review before swiping the payment. Regret to inform you that we can not process the refund at this time. As much as we would like to provide you a refund, unfortunately, we cannot do so. I really wish I could do more to help you. Unfortunately, Hopper doesn't have any control over this kind of policy. Please understand that we are 100% bound by their policy, and we can't process a refund without their approval.

  Y. A.

  Date: 03/05/2025

  No this is not visible on the app before clicking to pay. Also, there was no space requesting a flight number either. As per Routes they stated that Hopper is the one in control of the refund not them. The two of you companies should figure out who is responsible and refund me as I never had a message stating this until the agent at the desk rejected me from renting.
  

  Hopper USA, Inc.

  Date: 03/07/2025

  We sincerely apologize for the experience you had and we understand your frustration. Upon checking the record, a chargeback has already been filed on booking 3R39EW. Due to this case, we need to wait for the outcome as the chargeback has already been filed. If you have other concerns, please feel free to call us at *************** ****************) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.

  Y. A.

  Date: 03/08/2025

  Why are you lying? You can see that I called Hopper on 12/22/24 regarding being denied the vehicle immediately after being denied. Its only after your deceptive practices did I then report you to the BBB. This charge is still active on my credit card. Refund me for not giving me a vehicle. At first you said you cant refund because it was not within your control. Now after I stated that Routes said it is within your control that you claim that I waited a month to contact you. Enough with the deception please.
  

  Hopper USA, Inc.

  Date: 03/14/2025

  Please accept my sincere apologies for the delay in responding to your concerns. I have carefully reviewed your case and understand that you contacted our support team on the day of your scheduled pick-up, December 22nd, due to an issue you encountered at the car rental desk. As we explained in our previous communication, our partner denied our refund request due to their Local Traveler Restriction policy. Due to the inconvenience you experienced, we have decided to make a one-time exception and issue a goodwill refund of USD ****** to the original form of payment, the card ending in 5285, as registered in our system. Please note that refunds typically take 3-10 business days to reflect on your statement. However, in many instances, the process is expedited and completed sooner. It is important to highlight that certain card issuing banks, especially those associated with debit cards, may have longer processing times, extending up to two billing cycles (***** days). This specific timeline is determined by your banking institution, and unfortunately, we are unable to expedite this process.
  
  
  

  Y. A.

  Date: 03/15/2025

  I appreciate your refunding me for not providing the service. I will keep an eye out for the finalization of the refund.
  

  Hopper USA, Inc.

  Date: 03/18/2025

  You are welcome and have a great day! 

• Review fromAndrew H

  Date: 02/19/2025

  1 star

  Andrew H

  Date: 02/19/2025

  This app allows predatory lenders on their website. I reserved a rental car on Hopper. The agency charged me a $2500 fee that was listed for "Texas residents only". I'm not a ***** resident. Stay away from rac4less and Hopper until they remove **** predatory company.
  

  Hopper USA, Inc.

  Date: 02/24/2025

  Thank you for bringing this to our attention and we're sorry to hear that your experience with Hopper was less than satisfactory. I have reviewed your concern and based on our record, I can see that you have reached out with our support team regarding the extra charge by the rental desk for the insurance. I can not locate any concern related to charges for local traveler residents. We would like to investigate and resolve this. Please feel free to call us at *************** ****************) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
  
  

• Review fromsatya v

  Date: 02/09/2025

  1 star

  satya v

  Date: 02/09/2025

  Do not buy anything from this app or ********** customer service false advertisement once you bought you ticket you can not get any service from them you are on your own if flight cancelled or anything
  

  Hopper USA, Inc.

  Date: 02/11/2025

  We're sorry to hear that your experience with Hopper was less than satisfactory. I have reviewed your booking H-YXD2XK1DR4 and I can see that multiple confirmed tickets were issued with Air France, ********* and *******. Based on our records, you have reached out with our support team on 30Oct24 for the flight confirmation since booking on the app is still on pending. Please note that even if the booking reflects as pending on the app and you received a confirmation email with the airline confirmation code, this means that flights are confirmed. You can also view your booking directly on the airline website using the airline confirmation code. If you have any further questions or concerns, feel free to contact us at *************** ****************). Our dedicated customer support team is available 24/7 and ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.

• Review fromKathrin S

  Date: 01/15/2025

  1 star

  Kathrin S

  Date: 01/15/2025

  I purchased a flight to ******* for ECONOMY FLEX. Under the perks it stated the seat selection was INCLUDED. I was still charged to select my seats. When I called to get a refund for the seat selection, they told me I was charged extra (I paid for economy flex) "to be given the option" to pay MORE to select my seat. The option CLEARLY said "seat included." I was charged for flex with NO benefits whatsoever. Absolutely false advertising. Makes no sense at all. Never again. I should have chosen the cheaper option, I didn't get any benefits anyway. Unbelievable.
  

  Hopper USA, Inc.

  Date: 01/21/2025

  We would like to extend our apologies for any inconvenience caused. I have reviewed the case, and upon checking booking EPTJYV, it appears that there is a confirmed roundtrip flight with ********** from ORD to ***. Based on the booking history, flight is confirmed on economy fare wherein the first bag is free; however, a seat is not included in the free inclusion. Additionally, I have checked the screenshot that was provided and only first baggage is included on the fare. We can not process refunds at this time. If you have any further questions or concerns, feel free to contact us at *************** ****************). Our dedicated customer support team is available 24/7 and ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.