Reviews

This profile includes reviews for Hopper USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hopper USA, Inc.

  265 Franklin St Ste 1702 Boston, MA 02110-3144

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  Hopper USA, Inc.

  101 Arch St Fl 9 Boston, MA 02110-1131

• 

  Hopper

  18 W 18th St New York, NY 10011

Review Details

• Review fromJoVantreis T

  Date: 12/31/2024

  1 star

  JoVantreis T

  Date: 12/31/2024

  Ive been a loyal supporter of Hopper for nearly a decade, but Im incredibly disappointed with how my recent refund issue has been handled. Despite multiple attempts to resolve the matter through the usual channels, Im still left without a clear solution.Whats most frustrating is that this seems like an issue that could have been easily addressed with proper attention and care. Ive always trusted Hopper, but this experience is causing me to question the companys commitment to customer satisfaction and integrity.I would truly appreciate if someone could prioritize my case and handle it in a way that restores my confidence in Hopper.
  

  Hopper USA, Inc.

  Date: 01/04/2025

  We would like to extend our apologies for any inconvenience caused that you have encountered. I have reviewed your concern and upon checking, it appears that you have a confirmed car rental reservation at *********** with booking 2O4DWY. I understand that you were not able to utilize your booking. Based on our records, we have reached out to our partner for a refund request; however, our request was denied. Also, upon checking, a chargeback has been filed for this case. Our team has sent an email to the customer regarding the chargeback. Therefore, we need to wait for the outcome as the chargeback has already been filed. If you have other concerns, please feel free to call us at *************** ****************) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.

• Review fromZ. D.

  Date: 12/22/2024

  1 star

  Z. D.

  Date: 12/22/2024

  Have been living out of a hotel due to a family member being on hospice in my home and was paying night for night I saw their referral program for the vouchers. I received the 250$ voucher and they will not allow me to use it and they said my account was locked but I did absolutely nothing wrong.
  

  Hopper USA, Inc.

  Date: 12/23/2024

  We would like to extend our apologies for any inconvenience caused. I have reviewed your record and I can see that the account is active. Please ensure the ***** app is updated to the new version and try to clear cache on your settings. Once this is done, please try to re log in again on your account and book your preferred hotel. If ever you are still in need of assistance, feel free to contact us at *************** ****************)Available 24/7 (Toll free) and our customer support team is available 24/7 to assist you. We're here to help.

  Z. D.

  Date: 12/28/2024

  Hello, thank you very much for holding up to your word. I just booked and it worked, I appreciate you guys for holding up to your word and will use you guys to book all my reservations that I pay out of pocket for.

• Review fromN. J.

  Date: 12/15/2024

  1 star

  N. J.

  Date: 12/15/2024

  Big Scam they steal your money adding extras and dont refund you in case of emergencies better to book Expedia or kayak I will take legal action against them for wasting my time and not refunding money
  

  Hopper USA, Inc.

  Date: 12/17/2024

  I have reviewed your booking H-GWN43JGBPK. It appears that it was a past date booking. Based on your itinerary, it consists of multiple tickets, combined to offer a competitive price and flexible flight options. In your case, five tickets were issued separately. Upon checking the fare rules of each ticket, it shows that tickets are non-refundable even for medical reasons. I really apologize for this result. I know this is not the outcome that you want from us. As much as we would like to provide you a refund, unfortunately, we cannot do so. I really wish I could do more to help you. Unfortunately, Hopper doesn't have any control over this kind of policy. Please understand that we are 100% bound by the airline policy, and we can't process a refund without their approval.

  N. J.

  Date: 12/23/2024

  I have contacted Hopper 10 hours before my flight saying I wont be able to make it , hopper *** told me if I submit medical note by doctor I will be able to receive refund I submitted doctors note and was asked to check in 48 hours regarding refund , I called multiple times for a month they just kept wasting my times
  

  Hopper USA, Inc.

  Date: 12/25/2024

  I sincerely apologize for the experience you have encountered with us. Based on our record, my colleague did send an email to our partner airlines to request a refund with the attachment of the medical record; however, the request was denied by the airlines due to the ticket policy. I know this is not the result that you want to receive from us, but as much as we want to proceed with the refund, we are unable to do so.

• Review fromJeffrey W

  Date: 12/02/2024

  1 star

  Jeffrey W

  Date: 12/02/2024

  Wow! Ive been a loyal hopper customer for years. Do not purchase!!! On flights with insurance they do not cover errors at airport. What a waste of time and money. I was redirected at the airport by the service desk near the gate and missed my flight, in which was the airlines fault. I looked forward to Hopper covering my expense, and they didnt!!! WOW IM APPALLED. Nor did they have sympathy- continued to redirect me to different agents. How unfortunate for them as Ive been using hopper for a couple years. This business is set up to ROB YOU. Even CUSTOMER SUPPORT DOESNT CARE! They just care about their surveys. I attempted to leave one TWICE! And both times! I was hung up on.
  

  Hopper USA, Inc.

  Date: 12/03/2024

  We're sorry to hear that your experience with Hopper was less than satisfactory. I have reviewed your concern and I can see that you have a booking with *************** and Copa airline with departure ***** from *******. I understand that the airline representative provided you with an incorrect gate number that led to you missing your flight. Based on the Flight Disruption Guarantee that you have purchased, the concern is not covered by the insurance. I'm sorry about that. You can also review the terms and condition of the Flight Disruption Guarantee to know more details of the coverage. I would recommend submitting a complaint to the airline directly and explaining the issue as they might provide compensation; however, this is not guaranteed and for airline review. As of this moment, we can not provide a refund due this is not covered by the policy.

• Review fromRolma G

  Date: 11/28/2024

  1 star
  We booked a two week vacation in *********** in 3/24. Sometime during this period, Hopper changed our reservation to add one extra day on, without consulting with us first. However, I have a screenshot of what our original reservation was set for. Prior to us leaving, I had not looked at the date we were returning, I was more concerned about our flight leaving. That said, we were having such a great time during our trip that I did not even look at the return until I realized that the day before the day I THOUGHT we were leaving that I had not received a reminder check in email from the airline. When I looked at their site, they had us booked for the day after. When I called the airline, they told us that in June, our flight was changed by Hopper. Hopper denied this and blamed the airline and myself. It came down to spending $350 on another night at the hotel, additional charges as our dogs were in a kennel and s******* everything up for us. When I told Hopper about what happened, they said they could reimburse me $30! Will that even get me a cup of coffee in the airport? I think not. They were so nasty saying that there was nothing that they could do and again blaming the airline and myself. Never book with Hopper! They are, without a doubt, the shadiest, most untrustworthy travel agency I have ever dealt with.

• Review fromkirk H

  Date: 11/25/2024

  1 star

  kirk H

  Date: 11/25/2024

  I think they are a scam. Booked a room through Hopper upon arrival the hotel had no information of said reservation. Tried to get a refund which I had paid in advance but was denied.
  

  Hopper USA, Inc.

  Date: 11/26/2024

  After conducting a thorough review of the case, it has been determined that you have a past date confirmed hotel reservation at ***************. Based on your record, you have reached out to our support team on ***** to request for a refund. My colleague did send an email to our partner; however, our refund was denied. I tried reaching out to the hotel directly but was unable to connect. I would suggest that you reach out to the hotel directly to request a refund. Hotels can sometimes be more accommodating when guests make the request themselves and since they were unable to locate your booking upon check in. Once the hotel approves the refund, kindly send us a screenshot of the refund confirmation for verification purposes. We will then proceed with processing the refund accordingly.

• Review fromWilliam S

  Date: 11/22/2024

  1 star
  On 11/8/2024, I booked a car rental through Hopper. When I arrived at the car rental company, ***** on 11/9/2024, I was advised there would be a $400 deposit to rent a vehicle. This was not stated on the Hopper App. I gave the representative the same credit card that I made the reservation with threw Hopper. The representative advised me that his credit card machine was unable to read the chip in my credit card, and he was unable to put the credit card numbers in manually. So I had to go to another company, Budget to rent my vehicle. I contacted Hopper for a refund and was told the *********************** of Alamo was closed and that they would send them an email and it would take up to ten days for a response, and that a ****** representative would contact me when they received a response from Alamo. As of this review I have not been contacted by Hopper. So, today, 11/22/2024, I called Hopper **************** at 8:15 CST. I was first advised by the representative that Alamo **************** was not open yet, and to call ****** back in 2 hours. When I checked, I found out that Alamo **************** was indeed open. Their hours are 7 am -7pm CST. I called and spoke to an Alamo **************** *** who stated all ****** has to do is call them to verify the vehicle was noted rented. I called ****** back and asked to speak with a supervisor, and was told there was no one else I could speak to in reference to my problem, that they have already sent Alamo an email in reference to my issue. When I advised the Hopper *** that the Alamo *** stated all they have to do is call them to verify the vehicle was not rented, I was told they don't do that, they will send an email and wait on a response. Based on my experience I would advised everyone not to use Hopper.

• Review fromyuliang c

  Date: 11/21/2024

  1 star

  yuliang c

  Date: 11/21/2024

  scam! I have never use their service but was charge $1100!!!
  

  Hopper USA, Inc.

  Date: 11/21/2024

  Thank you for bringing this to our attention and we sincerely apologize for the experience. I suggest checking with your family members or friends who have a Hopper account, as you may have shared your card information with them. We would like to investigate and resolve this issue. Please feel free to call us at *************** ****************) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.

• Review fromS. S.

  Date: 11/19/2024

  1 star

  S. S.

  Date: 11/19/2024

  If I could leave zero stars I would. I reserved a home in *********** ********** a month before my arrival date. I was supposed to receive instructions as to how to access the property 24 hours before my arrival which was on a Sunday. I never received the instructions, but hope they would come while I was traveling across the country. When I arrived at the home, there was lock on the door and when I called Hopper customer service I was told that the reservation was canceled !!!!! So Im sitting in the driveway looking at a *************** *********** in the early afternoon and I had nowhere to stay. I had to find another place to stay as quickly as possible and it was close to a holiday so I wasnt sure I would be able to find some thing with a good distance of where I needed to be and somewhat accessible price. After much searching and anxiety I did find an acceptable place. The Hopper representative apologized, but what good is an apology? The anxiety this experience cost was horrific. It was unacceptable. How this supposedly responsible property owner failed to notify me at all and how Hopper failed to notify me at all that my reservation has been canceled is beyond me. What a business. When I spoke with a supervisor, she offered me a $30 voucher. !!! Like I would ever use Hopper again. This app will be gone from my phone never to be touched again. Huge disappointment.!!! If you know, whats good for you steer clear
  

  Hopper USA, Inc.

  Date: 11/20/2024

  Thank you for bringing this to our attention and we sincerely apologize for the experience. I have reviewed your record and I can see that a refund was processed to your account. Please note that cancellation was made on the day of the check in and no definite reason provided by the host. However, we would like to thoroughly investigate and address the matter. Please feel free to call us at *************** ****************). Our customer support team is available 24/7 to assist you.
  
   

  S. S.

  Date: 11/23/2024

  Hopper has not even removed this listing from their website. The guy is still allowed to take peoples money so even the most basic of responses, that of removing him from the website like they stated, has not happened. Hopper is irresponsible and has no concern for their customers.
  

  Hopper USA, Inc.

  Date: 11/26/2024

  Thank you for bringing this to our attention. Rest assured that this concern has been raised and action will be taken.

• Review fromS. F.

  Date: 11/15/2024

  1 star

  S. F.

  Date: 11/15/2024

  I had to cancel a flight, and was told I would get a credit of $500 for said flight. I have spent hours on the phone trying to rebook the flight, and they tell me that every flight, even a very cheap new $70 flight, would charge me $150 in a rebooking fee. The credits that they give you for canceled flights are so bad, that its easier to eat the $500 and buy a new flight than use the credit. I even tried calling the airline that had my flight, and they said that they dont charge a rebooking fee so its just hopper charging you $150 to rebook. The customer service was super unhelpful also. Overall, its way easier to not use Hopper and book through an airline thats actually helpful.
  

  Hopper USA, Inc.

  Date: 11/16/2024

  Thank you for bringing this to our attention and we're sorry to hear that your experience with Hopper was less than satisfactory. We would like to thoroughly investigate and address the matter. Please feel free to call us at *************** ****************). Our dedicated customer support team is at your service around the clock, ready to provide the assistance you need. Rest assured, we are committed to resolving any issues you may encounter. Your satisfaction is our top priority, and we are here to support you in any way we can.

  S. F.

  Date: 11/19/2024

  I tired your customer service line twice, and both times were thoroughly unhelpful and did not resolve any issue. If you actually wanted to solve this issue, you wouldn't provide me with just the generic customer service line.
  

  Hopper USA, Inc.

  Date: 11/21/2024

  I apologize for the inconvenience. We wanted to inform you that an email has been sent your way. Please keep an eye on both your 
  inbox and spam folder. Thank you.