About
Important information
- Pending Government Action:Government Action: BBB reports on known government actions involving business’ marketplace conduct:NYC Department of Consumer and Worker Protection vs. National Floors Direct, Inc.
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.
On August 13, 2024 The NYC Department of Consumer and Worker Protection announced a lawsuit against National Floors Direct. Click here for more information.
National Floors Direct Statement: 9/4/2024National Floors Direct is aware of an action filed by the City of New York in its administrative court. National Floors Direct has successfully serviced hundreds of thousands of customers for custom carpet & flooring installation projects since 2013, when National Floors Direct began operating in NYC. By contrast, the City of New York’s meritless action is based on roughly 30 customer complaints dating all the way back to 2019.
Since its founding, National Floors Direct has prided itself on providing each of our customers with high-quality installation services, premium name-brand carpet & flooring products, and exceptional customer service at an incredible value. Our care for and commitment to our customers is reflected in our high customer satisfaction ratings, our almost 20 years in business, and the thousands of positive public customer reviews posted by our customers.
Overview
Headquarters
National Floors Direct, Inc.
100 Messina Dr
Braintree, MA 02184-6707
BBB Accredited Since: 8/31/2016
Years in Business: 20
Payment methods:
- Cash
- Check
- Debit Card
- Discover
- MasterCard
- Visa
BBB Accreditation & Rating
About This Business
National Floors Direct is an industry-leading direct to consumer carpet and floor-covering sales and installation specialty service.
National Floors Direct was founded in 2005, in Avon, Ma., and is family-owned and operated. With more than 85 years of history as innovators in the floor-covering industry, they have successfully pioneered the Name-Brand Next-Day installation floor-covering model. National Floors Direct's commitment to stellar service and use of only first-quality name-brand carpet and flooring products has fueled the company's growth throughout the North Eastern US.
Products and Services
Photos and Videos
Business Details
- BBB File Opened:
- 10/11/2006
- Business Started:
- 1/1/2005
- Business Incorporated:
- 1/23/2006
- Type of Entity:
- Corporation
- Business Management:
- Mr. Anthony Lewis, General Manager
- Mr. Daniel Rosenberg, Treasurer
- Number of Employees:
- 200
Additional Contact Information
- Principal Contacts
- Mr. Anthony Lewis, General Manager
- Mr. Daniel Rosenberg, Treasurer
- Customer Contacts
- Mr. Anthony Lewis, General Manager
- Mr. Daniel Rosenberg, Treasurer
- Additional Phone Numbers
- Other Phone: (917) 745-0170
Additional Information
- Refund and Exchange Policy
The Business States: National Floors Direct's refund policy is consistent with the federal, state, and local regulations for shop-at-home floor-covering installation.
Consumers can cancel their contract within three business days from the date the contract was signed.
- Referral Assistance
- Massachusetts Office of Public Safety and Inspections
1000 Washington St, Suite 710
Boston MA 02118
Phone Number: 617-727-3200
https://www.mass.gov/orgs/office-of-public-safety-and-inspections - Program Participation
- BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.
BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.
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