Business Profile

Retail Stores

The TJX Companies, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

441 total complaints in the last 3 years.
185 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************** is horrible. My credit score is super high. I get all kinds of offers and super big credit limits. $10,000 limits. Your card gave me a few hundred $. 1/2 decade later I still have only a few hundred $ limit. Their reason for rejecting increases are incoherent (my monthly payment was too low when I had $0 bill, I never carried a balance and always paid on time). When they owed me money they sent me a paper check. I can hardly buy a nice piece of gear or furniture with it. They told me they cant control paper statements advertisements. They apparently cant make a deposit in my bank account when they have my bank account numbers. They have to send a check. Time to upgrade from a 3rd class bank for your credit card to something worthwhile.
Business Response
Date: 03/05/2023
Dear ****,

Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.

As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.

You are a valued TJ Maxx customer, and we appreciate your inquiry.

Sincerely,

*****
TJ *********************
Customer Answer
Date: 03/06/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
I have already talked to them. They are not going to change. Some of their rules and policies are just plain odd, confusing and weird. Again I highly suggest switching to a more competent bank.

FAQ

Regards,
****
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 chairs online from TJmaxx . I expedited shipping because I had an upcoming function. At delivery, one of the chairs was broken. I called TJmaxx to request them to re-process my order given the circumstances. Unfortunately, I was told that I needed to re-wrap the broken chair and wait for its return to their warehouse before being refunded. I emphasized that I still wanted the 2nd chair. I asked TJmaxx for a store credit instead of waiting for a refund and that a new order should be processed replacing the broken chair. I was told that it was my responsibility to go back online and re-order a chair or I could wait for their warehouse to receive the chair back for the refund to be processed, at which point my new order could be placed. No attempt was made to accommodate my timeline into expediting a new order what so ever. When I asked if the broken chair could be picked As soon as possible because I did not want to be burdened or responsible for safeguarding their package, I was told that they could not ***** my request and that it would be picked up within 48 hrs. I felt that ******** took me for *****ed and 3 customers hung up at me.
Business Response
Date: 03/06/2023
Dear ******,
Thank you for contacting TJ Maxx Customer Service,
We regret any inconvenience you experienced during the process of reporting your damaged item.
We have issued a full refund back to the original form of payment. You should see this on your original method of payment in **** days. Please let us know if you would like to reorder. Were happy to help in any way we can.

Sincerely,
*****
TJ Maxx Customer Service
Customer Answer
Date: 03/06/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
When I originally ordered the arm chairs, I paid for expedite shipping. However, TJMax is only willing to pay for standard shipping should I decide to re-order the 2nd arm chair. I also would like to be compensated for the inconvenience and the emotional turmoil this has caused.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 03/19/2023
Thank you for getting back to us,
We regret any inconvenience this has caused. We are happy to waive the expedited shipping if you decide to place a new order for a chair. We have also sent a $25 eGift card as a goodwill gesture. You should receive this in **** business days.
Sincerely,
*****
TJ Maxx Customer Service
Initial Complaint
Date:02/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into the store at 2pm and purchased a comforter . It said king size but was too small. I went back to the ******** ****** store at 545 with my receipt to return the item. I was refused a return or a refund of my money because the comforter had drops of rain on it from walking outside to inside the store . I want a full refund of the comforter for *****
Business Response
Date: 03/05/2023
Thank You for reaching out to Marshalls ****************,
We see you have contacted our **************** team on 2/22/23 and this has been resolved with a reimbursement.
We appreciate you taking the time to write and hope to see you in one of our stores again soon.
Sincerely,

*****
Marshalls ****************
Initial Complaint
Date:02/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an outdoor chairs in May 2022, the wood started to discolor and pealing and moldy, I went to Homegoods to try to get a refund or do an exchange for something else, the manager there his name is ***** (he refused to give me his last name) said that they can't do anything about it because its last season merchandise and when I told him I don't want a refund just an exchange he said he can't do that, I paid $499.99 for two chairs that didn't last for a year.
Business Response
Date: 03/05/2023
Dear ****,

Thank you for contacting TJX Customer Service.
We are sorry to hear the store was unable to accept your return. Please respond to the email we sent to you with a copy of your full receipt and a picture of the damaged item. We will gladly look into this further for you.

Also, if needed, following is a copy of our return policy:

Our return policy states that you may return merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. Returns with receipts over 30 days or without a receipt (but otherwise eligible for return) will receive store credit only. Gift receipts are valid for store credit or exchange of merchandise only. Other restrictions may apply.
Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.

A valid government issued photo ID, name, address, and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (receipted and unreceipted). To learn about how we use and handle your information, please see our Privacy Notice.
We look forward to hearing back from you.

Sincerely,

*****
TJX Customer Service
Initial Complaint
Date:02/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a terrible experience in the dressing room of TJ Maxx ********** location, where an old white lady, *****, accused me of making other men uncomfortable by standing at the edge of the mens dressing room and trying to adjust my brothers clothes. He was getting a dress shirt for school and isnt too picky about his clothing, so I was there to make sure he picked out a quality piece. I stood at the edge of the dressing room, he was in the closest room before the corner turned, and she said that I was making the other men uncomfortable. However, I didnt even go into the room, turn the corner, or see any other men go in at all. She made me exit the dressing room completely and was very rude. As an ********************** student, Ive been coming to TJ Maxx all my life with my mom, and I believe that this experience does not uphold the experience TJ Maxx strives to uphold, as a family-friendly deal hunting store. I am disappointed in the actions of *****. I believe she should be fired, but if not disciplinary action needs to be taken.
Business Response
Date: 02/26/2023
Dear Valued Customer,

Thank you for contacting TJ ********************* regarding your experience in our **********, ** store.

We were disappointed to learn about your unpleasant visit. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with the Store Manager, *******, for her review and attention.
Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.

We hope we have the opportunity to better serve you in the future.

Sincerely,

*****
TJ *********************
Initial Complaint
Date:02/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The female manager at ************************************************** is rude and not professional. While checking out one of the item had a large scratch on it so I asked if I can get a discount, the lady manager came and looked at it then give me a sarcastic look and said no. A no is ok but not with that kind of attitude, if you look at the ****** reviews for this store almost all the one star reviews are complaining about this manager being rude and disrespectful. TJMaxx need to do something about it so costumers can have a better experience at this store.
Business Response
Date: 02/19/2023
Dear ****,

Thank you for contacting TJ ********************* regarding your experience in our ****, ** store.

We were disappointed to learn about your unpleasant experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with the Store Manager, *****, for her review and attention.
Again, thank you for taking the time to write and for bringing this to our attention.

We hope we have the opportunity to better serve you in the future.

Sincerely,

*****
TJ *********************
Initial Complaint
Date:02/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited the ***********, ** location on December 24, 2022. I purchased $200 worth of items. Per usual, at checkout I was asked if Id like to apply for a credit card and save 10% on my current purchase. I asked the cashier if the inquiry was a hard pull on my credit. She had to ask the shift leader and I was assured by both of them that it would not do a hard pull on my credit. I didnt think I would be approved even though Ive been diligently cleaning up my credit the past few months, but I thought who couldnt use 10% off on Christmas Eve? Of course, I wasnt approved and to add insult to injury, the 10% discount was only given upon approval. The cashier clearly stated would you like to apply and save 10% today. She didnt say if approved. I didnt even get to the parking lot when I got a notification from Experian. The credit score that I worked so hard to increase by 112 points in 6 months instantly dropped **************************************** I filed a complaint and was contacted by customer service who said that they would have the hard pull reversed within 30 days. Well 30 days and 3 weeks later my score hasnt budged. I called customer service this evening and was told that they dont even do such a thing as reversal inquiries. So that makes the THIRD TJ Maxx employee who lied to me. All I want is for them to do what they said they were going to do. And maybe train their employees the difference between a hard and soft pull. Who knows how many people theyve done this to. I know these stores have contests on who can get the most customers to sign up but messing with someones credit by misleading them is wrong. If I can attach a picture *** post one of the voicemail I got regarding the reversal
Business Response
Date: 02/12/2023
Dear ********,

Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.

As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.

You are a valued TJ Maxx customer, and we appreciate your inquiry.

Sincerely,

*****
TJ *********************
Customer Answer
Date: 02/13/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ************************************ Did not ask me if I wanted to apply for a credit card, they did not lie to me about the discount, and they did not lie to me about the inquiry not being a hard pull, TJ Maxx did so I dont understand why they expect Synchrony to deal with the complaint. Its unfair for TJ Maxx to push the problem to them.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********

Business Response
Date: 02/26/2023
Thank you for getting back to us.
We would like to assure you that your comments and concerns have also been brought to the Store Managers attention for their review.
Should you have any additional questions or concerns please feel free to contact our **************** team M-F ******* EST at **************. Any Representative will be happy to help.

Sincerely
*****
TJX ****************
Customer Answer
Date: 03/01/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I dont understand how bringing it to the store managers attention is going to help me at all. The store manager is who told me applying wouldnt affect my credit. It turns out that no one can reverse a credit inquiry like the other lady from ********* promised to do. Thats 3 employees who intentionally lied to me. No trust. At this point I wouldnt accept a limitless card with no fees. How is this company going to compensate for the 13 points on my credit I lost?

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********
Initial Complaint
Date:02/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a loyal card holder member for the TJMaxx rewards credit card. I received a total of 17 reward certificates from the credit card company based on my shopping history. They advertise rewards for every $100 you spend at their participating stores. My purchases were made at my local Home Goods store. The certificates were issued in 2020 and 2021 during the pandemic. I was not visiting public places due to Covid and due to the fact that I am immunocompromised. I recently tried to use the reward certificates in the home goods store for my purchases and was told they were not active. I called tjmaxx reward credit card and was told they have been redeemed. This is not true nor accurate, in fact when they are used or redeemed it is their practice to retain the paper reward certificate at the store. They do not give it back to you. I am providing the certificate numbers for all 17 certificates in question. As a customer, I feel this is deceptive business practice and a bait and switch approach. No notification via email or mail correspondence was ever provided to make me aware that these certificates would become inactive. I am asking for an investigation please as I feel I've been deceived and treated unfairly as a loyal customer. I may be reached at phone no. ************. Certificate numbers ending in : ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** *****
Business Response
Date: 02/12/2023
Thank You for contacting us regarding your Rewards Certificates.
If you would kindly contact our TJX **************** team at ************** M-F 9AM-6PM EST any one of our Representatives will be happy to research the history of these certificates and re-issue any expired certificates for you.
Sincerely,
*****
TJX ****************
Customer Answer
Date: 02/12/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****
Initial Complaint
Date:02/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase back on February 1, 2023 and have no update that I this been shipped. When I try to look it up on there website it says my order does not exist. When I try to reach out which I have tried 4 times now no one answers. I want answers!
Business Response
Date: 02/17/2023
Good day,

We show this order was delivered on 02/09. We have left a voicemail at the number provided. Please reach out to our customer service team if you need further assistance. Were happy to help!

Thank you,
*********
TJX Customer Service
Initial Complaint
Date:02/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought items worth $500 odd from TJX maxx stores and returned part of the items for that, however due to staff mistake the refund was not in the original method of payment, though we requested for it, now what TJX did is charges us for the return and never gave us welcome offer and points for purchase for these points, Currently we are sitting at 661 points negative for TJX Maxx, we contacted customer care and they refused to correct the issue as well
Business Response
Date: 02/05/2023
Dear *****,
Thank you for contacting TJ Maxx Customer Service.
We see you have spoken with a ******************* Manager regarding your points issue.
He has advised you received rewards points for the $11 purchase you put on your TJX Rewards card. The rewards points were deducted when a $143 return was done to the card which is why you have negative rewards points. You had mentioned the original purchase was put on your Chase card which would not earn you rewards.
If you have additional questions, please contact ******************* directly at **************. They will be happy to assist.

Sincerely,
*****
TJ Maxx Customer Service
Customer Answer
Date: 02/05/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[there is no resolution, the same staff from *** Maxx applies for the card and does not apply rewards on the card, also the same staff returns the items and this time they decide t put it on the card to take away discount as well as points, seems they are trained to penalize the client for returned item, they are heavily advertising that there are x points and promotions if you use *** maxx card but when you apply for it after hurting the credit you get nothing, rather you end up paying for rewards from your pocket, this is the staff mistake or it was for a purpose but we as a customer is paying for it, this is means additional revenue for the *** Maxx if it is at the cost of customer does not matter, there card is being sold.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 02/12/2023
Thank you for getting back to us.

As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** For questions regarding your account or rewards, please contact them directly at **************.

To speak directly to a Representative, you may hit # when asked for your account number and then will be prompted for your social security number. If you do not enter any numbers, you will be transferred to an agent directly.
Sincerely,

*****
*** Customer Service
Customer Answer
Date: 02/13/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have called twice to the bank and they keep on directing me to TJX team and no one provides a solution. They only say what has happened is correct and dont ask for correction
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 02/15/2023
Thank you for your reply.
The *** Rewards Credit Card is administered through ******************** I was pleased to hear that our Dedicated *** Specialist, *************************, was able to speak with you via phone to address your concerns. Reward points are only earned on purchases made using the *** Rewards Credit Card. If you made a purchase using your Chase card, points would not be earned on that purchase. It is my understanding that at this time the reward points on your account are correct.
If you need further assistance, please contact ************************* directly at ************.
Sincerely,
*****
*** Customer Service
Customer Answer
Date: 02/16/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
There is no one who spoke to me. This is false information provided by TJX [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

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Complaints

Customer Complaints Summary

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The TJX Companies, Inc. is NOT a BBB Accredited Business.