Complaints
This profile includes complaints for Talbots's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 100 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around 4/24/24 I was switched to paperless statements NOT of my doing. Because of this I was not aware of payments I needed to make September rolls by and phone calls start coming from a collection department and thats how I knew.For $142.00 they reported me to the credit bureaus! My score DROPPED because of them. I have a PERFECT 870 credit score. They couldnt have sent me a letter? Ive been a credit card customer since ******** cut the card up and tell them to look up ALL the purchases I made BIG mistake..that company is a mess..fired CEO, sales dropping. No wonder! Friends and family were told after this fiasco. You can keep your ************* card
Business Response
Date: 12/06/2024
The complaint filed by Ms. ******* should be directed to ************* and not Talbots. ************* owns and manages the Talbots Credit Card. We have, however, escalated this complaint to our contact at Comenity for review. They will follow up with Ms. ******* directly. Thank you.Customer Answer
Date: 12/10/2024
I know its with comidity bank, however it was Talbots that reported me! For $142.00 ASBURD!
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Dee
Business Response
Date: 12/11/2024
Talbots does not have the ability to report a customer to the credit bureau. Credit Bureau reporting is a function of the bank who owns the credit card, in this case *************. We have however requested the bank to review Ms. ********* issue and consider crediting the fees. We were happy to escalate the issue on her behalf. ************* will follow up with Ms. ******* directly concerning this matter. Please transfer this complaint from Talbots to ************* or close the complaint and open a new one with *************. Thank you.Customer Answer
Date: 12/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *******Initial Complaint
Date:10/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: online 9/6/24 $283.50 less $50 order discount, less $25 reward coupon, with a total of $208.50 pd to Talbots I ordered three pairs of shoes Moccasins $139 kept, loafers $64.50 returned, Sneakers $80 canceled by Talbots - out of stock. I used a Talbots gift card of $150.00 and the remainder on Talbots credit card ($58.50). Talbots can't seem to return the money for the canceled shoes (sneakers) which I paid $80 for. I called Talbots and got the run around; was transferred and spoke with 6 different people. I went into the store and spoke with an employee on the phone and was on the call for 1 1/2 hours with no resolution. Someone was supposed to call me yesterday (10/1/24) or today (10/2/24). I haven't heard from anyone. $21.50 was returned to the Talbots gift card which is much less than the amount that I was charged for the sneakers. I would like the correct amount of money returned to me and this frustrating situation remedied.Business Response
Date: 10/03/2024
I apologize for the confusion regarding the charges for your order 240906IE10697.
The amount of the order as placed was $ 233.50. The driving mocs shipped first resulting in $54.62 being pulled from the gift card # **************** and the $25 reward being applied. The loafers shipped next pulling $73.88 from the gift card. The tennis shoes did not ship so the remaining $21.50 on the gift card was unauthorized and the Talbots credit card was not charged.
When the loafers were returned on 9/20 the credit of $73.88 was issued as a digital merchandise credit. It was partially used on your store purchase on 9/24 leaving a remaining balance of $2.49.
I hope this is helpful.
Customer Answer
Date: 10/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** *****Initial Complaint
Date:09/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for $116.95 ($8.95) shipping charge. After more than a week I did not receive my order. I called Talbots (1st call put on hold for more than 15 minutes) hung up & called again. Was told there was a Warehouse error. Told them to cancel this order and placed the same order (less 1 item) for a total cost of $84.00. The first order finally arrived and they sent me a prepaid label to send it back. They received the returned order on September 11 but still no credit adjustment on my credit statement. They tell me it is in disputethere is NO DISPUTE ABOUT, I RETURNED THE ORDER, THEY RECEIVED THE RETURNED ORDER AND I WANT MY ACCOUNT CREDITED FOR **************** COMPANY, HORRIBLE CUSTOMER SERVICE.Business Response
Date: 09/25/2024
Thank you for bringing this issue to our attention. Ms. ****** has now been credits for $99.05; $8.95 and $8.95 for a total credit for merchandise, shipping and return fees in the amount of $116.95. We apologize for any inconvenience this has caused.Customer Answer
Date: 09/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.However, will never order from them again & will close my account after payoff.
Regards,
****** ******Initial Complaint
Date:09/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a sweater from retailer and received the sweater which has cat and dog hairs all over the sweater, strong smell of deodorant and perfume, went to return the sweater and was told could not return it. The sweater was not listed as not returnable or would not have purchased and want my money refunded sent a used item.Business Response
Date: 09/13/2024
Thank you for contacting Talbots. We are happy to help with the return of a defective item, but we will need more information in order to do so. If the customer could please provide the details of the transaction or call our customer service line at ************* we will be happy to help with this situation.Initial Complaint
Date:09/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have merchandise credit from Talbots that I am not able to access through my account. I am not sure of the exact amount but believe it is about $42. I have contacted customer service several times regarding this issue, most recently July 4, 2024 and July 23, 2024. Every time I am told that that Talbots has two profiles for me with different addresses. To use the Digital Merchandise credit, I must use the account the credit is on for the billing address to match up. I have asked to have an old address removed (************** address). I have been told multiple times the profiles have been merged, but am still not able to access the merchandise credit. On July 23, ******************************************************************************************************************************* the amount of the merchandise credit. I still have not received the check and emailed customer service on Friday, Sept 6, 2024 and have yet to receive a reply.Business Response
Date: 09/17/2024
Thank you for contacting Talbots. The original request did not go to the correct department, we have resubmitted the request correctly and should be arriving to the customer ********************** the next 3-5 days. We have also added a $50 merchandise credit for the inconvenience. A detailed email was sent to the customer with explanation.Customer Answer
Date: 09/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
Date:09/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an online purchase from Talbots.com and contacted them via Chat later because the items were of poor quality. The return for the shirts (all the same kind in various colors) was approved and I was provided a prepaid shipping label to return the items. I was told the amount paid would be credited back to my original form of payment once processed. A few weeks after I send them back, I received an email saying the return was processed and the amount would be credited back to me within 2 billing cycles. When that didn't happen, I contacted Talbots via Chat and explained the situation. The person said they would look into it and then came back to say he couldn't process my request and I needed to call them. I called them and explained again. The agent said a "merch credit" was issued. I didn't agree to a credit and furthermore, never received any type of credit. I was told I would receive it back to my credit card, which is what I used for the original order. This agent placed me on hold and another agent picked up. I explained again and she said the same thing and that there was nothing she could do because it was already closed out. I asked to speak with a supervisor who could help me. She said a supervisor would call me back within ***** hours. That never happened. I tried Chat again but no one answered. I called the **************** line and was on hold for a very long time before placed in a queue for a call back within the next hour. No one called. I sent an email and didn't get a response. I just want the funds credited back my credit card as promised. I don't know anything about a "merch credit" being issued and have no desire to frequent this store given these issues.Business Response
Date: 09/10/2024
I apologize for the aggravation. The return was processed after the 60 day return policy which caused the credit to be issued as a merchandise credit.
We will process a credit back to ************************ original payment method for the digital merchandise credit. The amount of the return is $142.52. She should see it post to her **** ending in #**** in the next 3-7 days.
Customer Answer
Date: 09/17/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I still have not received the credit back to my credit card as they promised after waiting the 3-7 days.
I appreciate your help and will consider this closed once the funds are credited back to my credit card.
Thank you!
*******
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 09/18/2024
Due to a system error there was a delay in processing the refund. The credit for order 240513IE24554 in the amount of $142.52 processed to the customer's account on 9/18/24. In addition, a $50 merchandise credit on account was added to the customer's profile to redeem on a future purchase as a token of our concern for her inconvenience.Customer Answer
Date: 09/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************Initial Complaint
Date:08/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Talbots credit card with ************* is closed and I have not made any purchases. 3 charges were posted to my account on August 2, 2024 for $477.63, $515.79 and $538.89. These are the same amounts that were posted in error on May 31, 2024 and posted & paid September 7, 2023, September 15, 2023 and October 5, 2023. I have already sent all documentation to Talbots and ************* and opened a fraud investigation and a dispute. This needs to be corrected immediately. Talbots is NOT authorized to to post erroneous charges to my account with no communication and no receipts. Talbots must provide written proof that my account has been credited and they have corrected their error.Business Response
Date: 08/10/2024
Thank you for contacting Talbots. The customer was erroneously charged for a previous purchase. As soon as the customer alerted us to the system error on her Talbots credit card we processed a reversal credit for the erroneous charges. The three separate credits will post to the customer's account in 2-3 business days.Initial Complaint
Date:07/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am urgently writing to address inaccuracies on my credit report due to the unauthorized disclosure of my personal information to credit bureaus, causing significant financial and emotional distress.According to 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be kept confidential.Moreover, as stated in 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not given.The errors linked to CBTALBOTS have adversely affected my financial standing and require immediate correction.Furthermore, please ensure compliance with 15 USC 1666(b), which prohibits creditors from marking credit card payments as late under specific conditions.For reference, my account details are:Account Number: ****************I request a thorough review of my account, prompt correction of the credit report errors, and strict compliance with federal laws regarding my information.Failure to promptly address these issues may result in legal action. I appreciate your immediate attention to this matter.Sincerely,***********************Business Response
Date: 07/25/2024
We are unable to locate ************** in our customer database with the name, address and telephone number provided in the complaint. However, as ************* owns the Talbots Credit Card, the complaint should be filed against *************. Due to privacy issues, Talbots **************** is unable to access credit bureau reporting for our credit card provider, *************. Customer is directed to contact ************* directly at ************** for assistance in this matter.Initial Complaint
Date:07/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother, *********************************, purchased two sweaters in May and charged them to Talbots credit card. She returned both of the sweaters. Unfortunately, we forgot that she was charged a Shipping charge of $8.95. (she usually gets free shipping with her card but may not have used it enough this year) She was assessed a $27 late fee. We spoke to numerous people until someone told her to pay $9.52 which was shipping charge plus interest. On her July bill, it showed $9.52 credit for her payment but assessed another $27 late fee bringing the new charge to $58.66. After at least 2 hours on the phone with several different people this week, we still have no resolution. Talbots has agreed to waive one late fee-same as they did after last bill. This still leaves an additional $27 late fee plus interest. My mother has been a Talbots customer for 50 years and a card holder since 1989. We believe her bill should be zero. I wish this would be resolved for my 86 mother. It has caused her unnecessary anxiety. She is on a limited income and is disappointed in the way Talbots has treated her issue.Business Response
Date: 07/24/2024
The Talbots credit card is owned and managed by Bread Financial. I have sent this information to their escalation team requesting that her balance be cleared.Customer Answer
Date: 07/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************************Initial Complaint
Date:06/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a sweater that was a clearance item. It said final sale. I used my $25 reward amount and paid the balance off. I was shocked when I received the sweater. It was sewn inside out. The right side looks like some of the black thread shows through. My guess is, it was sewn inside out to hide the flaw. When I tried it on my husband started laughing and said "you put it on inside out". I expected so much more from Talbots. When you select quick view, it doesn't show the reviews. I went back to read the reviews. Talbots has known for at least 2 years that this sweater was sewn inside out per the many reviews stating as much. Yet they kept selling this defective sweater. Final sale should not be an excuse to dump defective items on a customer. ******************** item # *******. I want to return this item and get my $30.99 back, including my $25 reward coupon!!!!! It's not a large amount but it's the principle. p.s. I'm a knitter, so I know the difference.Business Response
Date: 06/17/2024
Our apologies to ************** for receiving a defective item. We have credited her for the price of the item and added a $25 digital merchandise credit for the value of the coupon she received. It is not necessary for ************** to return the item. Our quality control department will be notified of the defect.Customer Answer
Date: 06/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like to thank Talbots for their quick response in resolving this issue.
Regards,
*********************
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