Share
![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforGriller's Hall Of Flame
At-a-glance
Related Categories
Business Details
- Location of This Business
- 528 1/2 Main St, Indian Orchard, MA 01151-1222
- BBB File Opened:
- 8/18/2010
- Contact Information
Principal
- Mr. Gary Bertassi, Owner
Customer Contact
- Mr. Gary Bertassi, Owner
- Additional Contact Information
Fax Numbers
- (413) 543-8629Primary Fax
- (413) 543-8629
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jonathan C
10/28/2023
Total disregard for customer service after the sale I purchased a ***** King gas grill at the end of last summer (2022) from the Grillers Hall of Flame in Indian Orchard, MA. I chose to purchase the grill there, as I thought (mistakenly) that a small specialty shop would provide the best service. When I started to use the grill this summer (2023), I noted that the igniter button was malfunctioning. I called the store and was told the part would be ordered, that I would get a call when the part came in and the part would then be replaced. I was given a projected time line of one to two weeks. When I did not receive any calls, I started to call every week or two and eventually learned that the part had arrived, although I had not been notified, as promised. I was told the part would be replaced in a week or two. Again, I never heard back from Joe at the store. In August, I started to call and leave messages for Joe, each time repeating the problem, my address and cell phone number. I never once got a return call. By September, I would call and be told Joe is busy with customers, call back in 20 minutes. But every time I called back, I got the same message. Joe never once called me back and the part was never replaced. I gave up calling and sent a letter to the owner, asking for a response and a remedy. I never heard back from the owner.This is by far the worst customer service I have ever encountered.STAY AWAY FROM THIS STORE!!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.