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          Aspen Dental has 1 locations, listed below.

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            Business ProfileAspen Dental

            Dentist

            Contact Information

            690 Fellsway

            Medford, MA 02155-4901

            Get Directions
            Visit Website
            (781) 391-8979

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Aspen Dental specializes in Dentistry. The business services include : Advanced Screening for Oral Cancer, Digital Radiography, Crown and Bridge Work, Fillings , Oral Surgery, Tooth Extractions, Treatment of Gum Disease and Denture services. 

            Business Details

            Location of This Business
            690 Fellsway, Medford, MA 02155-4901
            BBB File Opened:
            2/12/2016
            Years in Business:
            14
            Business Started:
            7/31/2009
            Business Incorporated:
            7/31/2009
            Type of Entity:
            Corporation
            Number of Employees:
            1
            Alternate Business Name
            • Melissa M Thompson DMD PC
            Related Businesses
            Business Management
            • Dr. Melissa Thompson, Owner
            Contact Information

            Principal

            • Dr. Melissa Thompson, Owner

            Customer Contact

            • Dr. Melissa Thompson, Owner
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/05/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Received a balance from Aspen on 10/17/22 for $208.75. Statements attached do not reflect this balance, but rather a $164 balance. Statements show that insurance was not billed, despite having Delta Dental during time of visit and submitted to Aspen in the *******, ** office in person. During a visit in Jan 2023, the front desk stated they didnt have my insurance on file. I have them my card again and they said theyd call me once it went through. No correspondence since and just received a bill from a a collection agency for $208.75. Complete false business practices, unexplained charge higher than what was on statement, and did not follow up with insurance processing as stated. I request these charges to be revoked from my account and the collection agency account to be closed. Name: *****************************, DOB 05/02/1998, Account ********.
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            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Siyu M

            05/11/2023

            Don't come to this location for ********************* The team is extremely disorganized and irresponsible. Here's what happened recently and a similar thing has already happened to me once before!I visited the office for my refinement 2-3 weeks ago and the doctor took notes and scanned my teeth. I've been waiting for my next refinement trays to arrive. Yesterday when I called to ask if my trays arrived they said yes and booked me an appointment for pick up. However, today, they called to let me know that they don't have my trays, moreover, they didn't send in dentist's note nor the scan from last visit to Invisalign at all!! Their explain was that they had a national system down. What really throw me off was that they claimed that the system broke down happened exactly after my last visit. Even if that's true, they should have at least give me a courtesy call to let me know about the situation. They didn't do any of that until I called. Now I had to visit their office to re-do the scan and have a dentist to take the notes again.It seems to me that they treat customers lightly and does not value customers' time. Very upset about my experience and this is the second time that happened to me since the beginning of my treatment!!!! Advise all to look elsewhere for getting Invisalign treatment.
            Read 1 More Customer Review

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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