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Find a Location

Fafama Auto Sales has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforFafama Auto Sales

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/16/2010

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    According to information provided by the company, they offer sales of pre-owned vehicles, and automobile repair and service.

    Business Details

    Location of This Business
    5 Cape Rd., Milford, MA 01757-3220
    BBB File Opened:
    8/18/2010
    Years in Business:
    20
    Business Started:
    1/1/2004
    Business Incorporated:
    1/23/2004
    Accredited Since:
    12/16/2010
    Type of Entity:
    Corporation
    Business Management
    • Mr. Fabio H. Da Silveira, President
    Contact Information

    Principal

    • Mr. Fabio H. Da Silveira, President

    Customer Contact

    • Mr. Fabio H. Da Silveira, President
    Additional Contact Information

    Fax Numbers

    • (508) 488-6121
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/21/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    After purchasing a vehicle through Fafama Auto Sales there were numerous issues that arose. A month after purchase the car began to shake when braking. I brought the car back to Fafama since these were new brakes and it was still under warranty and they replaced my front rotors. After replacement, the front rotors began to shake again. Since Fafama had already replaced the rotors twice without success, I decided to bring the car to my mechanic. As soon as he removed the rotors he explained that they were extremely cheap products. He explained that the back rotors were the same low quality products and would need to be replaced in the near future ($850 total for front and rear). During this time, I had him take a look at my windows since they were malfunctioning. When purchasing the vehicle Fafama agreed to tint my windows for roughly $190. When my mechanic took the door apart to visualize the windows he noticed the malfunctioning of the windows was due to improperly installed tint. Rather than cutting the tint to size they wrapped the excess around the back side of the window resulting in the windows to shift off the track. A few days after purchasing the vehicle, I noticed there was a small chip in the windshield. They replaced the windshield and ever since I have heard a constant clicking noise. Thinking the windshield wasn't properly sealed, I brought it back to them twice so they could fix the issue. They assured me that there was nothing wrong and that the shaking sound wasn't coming from the windshield. About a week ago I brought my car to replace the windshield since I had another small chip. They called me immediately after removal to notify me that the last person who replaced my windshield ripped the rain sensor wiring rather than properly unplugging them. The noise I had been hearing was the wire smacking against the interior. Fafama made numerous errors that compromised the safety of my vehicle and resulted in insurmountable costs, stress, and time.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Johnny R

    5 stars

    09/22/2023

    I've had an awesome experience purchasing my car from Fafama Auto Sales, I have no complaints, the facility was clean, and all the cars were spotless and looked brand new. I have nothing but good things to say about my experience with Fafama's sales and service department. Thanks again, you guys are great!

    Local BBB

    BBB Serving Central and Western MA and Northeastern CT

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